Rated 4.3 out of 5 by 95
Rated 4.0 out of 5.0 by GovTraveller Comfortable Hotel with friendly staff
I recently stayed at Staybridge in Oakbrook, IL while on a business trip. The hotel is conveniently located to shopping and restaurants, but nicely tucked away in a quiet area within a business district. The staff were all very friendly and welcoming. The rooms are large and comfortable. Evening receptions are nice but the quality and choice of food was poor. Cleanliness of the rooms is important to me and my was kept quite nice. My only disappointment was the cleanliness of the public hallways and stairwells. They did not appear to be cleaned routinely and items on the floor and stairs were notably there for consecutive days.
I would definitely stay there again, but I noticed they recently started to renovate rooms, so I probably would not return until the renovations have been completed.
June 16, 2014
Rated 2.0 out of 5.0 by DJdubai Not the best experience.
Since you asked, this was my favorite hotel in the northern Chicago suburbs but now I may have to reconsider.
1. I was not greeted as a Platinum member
2. At check in I requested a room facing the back of the hotel, where I always stay. I was told the hotel was full, for that night and the next two nights.
Really? 50% of the rooms face the back of the hotel which has 4 floors. Am I to believe that NOT ONE of these rooms would be available during the next two nights that would allow me to change rooms? I find that hard to believe.
3. I was not even given a suite. I was given a normal room.
Aren't Platinum members entitled to suites?
4. The icemaker in the room did not work.
The staff, very friendly as they always have been.
Breakfast, more than acceptable, very nice.
I will not say I won't return, but I will say I was disappointed.
I did not complain while I was there, most of my time was spent out of the hotel and quite frankly I couldn't be bothered, but as a Platinum member I also don't feel I should have been in that position to begin with.
June 12, 2014
Rated 5.0 out of 5.0 by LJ-AR Spacious Accomodation
Excellent suite size, clean. Kitchen well equipped.
June 10, 2014
Rated 4.0 out of 5.0 by Dude991 Almost Perfect
The room was arranged nicely and located in a quiet location. Great breakfast bar in the mornings. Convenient office space with access to printers and papers. Comfortable bed with clean sheets and able to get a good nights rest. The evening social reception meal was served from 5:00 pm to 7:30 pm. Attended the evening social reception several times only to be disappointed by the early closure of hors d'oeuvres. They ran out of the main food well before 7:00 pm and started cleaning in preparation for closure. Apparently it was our fault that they ran out of food.
June 10, 2014
Rated 5.0 out of 5.0 by Dude987 Great Hospitility Experience
Clean room and bedding, comfortable mattress, quite location, and a good nights rest. Perfect for the business or leisure travelers. Great breakfast selection and complimentary evening drinks and snacks during the weekdays. Great hospitality experience. Will definitely stay with Staybridge Suites.
June 5, 2014
Rated 5.0 out of 5.0 by CLMSO Wonderful place to stay.
My second stay here was even better than the first. The rooms have been redecorated and are very comfortable and welcoming. The staff are very friendly and attentive and the breakfast items were of a good variety and fresh. All areas of my suite and the common areas I encountered were clean and in good order. I look forward to returning in the future.
June 2, 2014
Rated 5.0 out of 5.0 by CASLIL Great Stay
My entire stay was pleasant and clean. The room was fabulous. I will definitely be looking to stay at more Staybridge Suites!
May 1, 2014
Rated 5.0 out of 5.0 by weekendaway21944 Quick Overnight!
Great room, great staff, clean, and had everything the website stated it would. Renovations being done but never heard any noise from it! Second stay and will be back again!
April 8, 2014
Rated 5.0 out of 5.0 by Russ47 A Gem Of A Find
A Gem of a find in regards to the Hotel and also the young woman at the front desk (she said her name was Jaimie).
The hotel was in a very nice location. Being from Wisconsin, it was nice to see that the hotel was a little off the main road in an area surrounded by some woods, water, and grass (not just concrete and buildings).
The King Suite was clean, spacious, comfortable, and well furnished.
Jaimie recommended the Redstone American Grill for dinner which was within walking distance. The food was excellent and so was the atmosphere.
There was a nice selection of items for breakfast in the morning and a large cozy dining area.
If I ever get back to the area again, this is where I will be staying.
March 17, 2014
Rated 5.0 out of 5.0 by Reen1048 Outstanding
Bed was comfortable and pillows too! Well stocked bathroom and kitchen area. The room was quiet, clean and very comfortable. Food in the am was different than at many other hotels and it was delicious! Corned beef hash, scrambled eggs, fruit, oatmeal etc. It was all wonderful and the evening social time with meal was a delightful surprise
March 10, 2014
Rated 5.0 out of 5.0 by Polecat41 Large suites & delicious hot breakfasts!
This hotel offers large 1 & 2 bedroom suites with full kitchen appliances & delicious hot breakfasts. It also offers a manager's hospitality night with complimentary dinners & drinks every Tuesday - Thursday. The hotel's location is also conveniently close to the Oak Brook Shopping Center & the Yorktown Mall. The hotel staff is extremely friendly & catered to all my needs, including offering me an early morning check-in, room upgrade & a late 2PM check-out. I will be sure to stay there again.
February 13, 2014
Rated 5.0 out of 5.0 by JeffreyKristine Fun with Friends
We were in town again. This time for pleasure (instead of business). We were very impressed with the awesome service we received. The hotel gladly accommodated our special room request and even gave us an extension on the cancellation time (because of the possibility of bad weather). Thankfully we didn't need to cancel, but it was nice to not have to worry about it.
January 31, 2014
Rated 5.0 out of 5.0 by JeffreyKristine Another Great Stay - Business
This is becoming my favorite place to stay when in town for business. Great breakfast! Spacious rooms with the comforts of home. The staff is always friendly and helpful. I'm looking forward to returning again soon.
January 15, 2014
Rated 5.0 out of 5.0 by Chriscrossgz Our favorite
Just a beautiful experience as usual - I would say or warn that staff check the freshness in the fridge pantry - we got expired stuff
December 28, 2013
Rated 5.0 out of 5.0 by angieaaa Great Stay!
We had a great time! My only issue was I assumed there would be an indoor pool and hot tub. We went to relax and a pool would have been nice.
The staff was great too, esp. Jay? The gentleman who made the food in the evening. He really made us feel welcome.
Jeff the General manager and Christine at the front desk also were a great help.
December 23, 2013
Rated 5.0 out of 5.0 by kevin09876 The staff was terrific, enjoyed stay
Perfect, other than mattresses being on the overly firm/hard side.
December 16, 2013
Rated 5.0 out of 5.0 by ann1953 We will be back!
My friends and I recently stayed for three nights while Christmas shopping. The location is perfect...located between oak brook mall and Yorktown. Suite was lovely. The layout is excellent and so much better than a hotel room. Appeared to have been recently updated. Even though we got way too much snow :) our trip was great. Hey, it's Chicago and December...gotta expect that! However, roads and driveway taken care of quickly. Enjoyed the breakfast each morning. We all decided we would stay here next year for our 18th annual trip! Thank you to the outstanding staff.
December 14, 2013
Rated 5.0 out of 5.0 by dianeellen61 Wonderful location and stay
Loved the location which gave me easy access to family in the suburbs of Chicago, plus very convenient to getting on the highway to head into the city itself. Turned out to also be very conveneient to both Oakbrook Mall and Yorktown Mall. Having the two separate bedrooms and bathrooms made staying with a friend very relaxing. I had some of the best nights sleep-bed was comfortable and the window coverings really blocked any light from outside. Breakfasts included a wide variety of options and coffee was available all day which was nice. Free laundry was an unexpected bonus with a lot of machines available. Staff was extremely helpful and pleasant. Really made a visit to the area into a relaxing vacation. We have stayed at Staybridges before with children and love having the 2 bedroom option to accomadate a large group with kitchen facilities.
December 12, 2013
Rated 5.0 out of 5.0 by Haveasay Great Experience
Wonderful nice clean hotel. I stayed there Nov 11-13, 2013 and attended the social evening on Tuesday & Wednesday evening. The man who looks after the area should teach customer service to others. I have never been treated so well. He was sincere, honest and provided a wonderful time. The hotel should be proud to have such employees.
November 17, 2013
Rated 4.0 out of 5.0 by NorthwoodsGal Nice room and good food but room cleaning was below expectations.
Very nice room and great breakfast items. However, I had a cat with me and vacuuming was not done daily. So, I had litter pellets on the carpet all four days that I stayed there. I would think for the price I was paying plus the pet fee, that housekeeping could have vacuumed the floor at least every other day.
November 2, 2013
Rated 5.0 out of 5.0 by wcwi Good Location and good service
Stayed 3 nights. Front desk was very helpful on questions in the area. The only downside was no shuttle on the weekends but front desk did call us a cab. Close to shopping and restaurants in area.
October 23, 2013
Rated 5.0 out of 5.0 by WeLoveChicago Home away from home
My Girlfriend and I enjoyed Sweetest Day weekend in Chicago at Staybridge. It was a very comfortable room. King Suite: It was large like a mini apartment, quiet, and clean. We went and shopped at the new Pete’s Fresh market down the street for dinner and the Walgreens on the corner for movie snacks. It was not far from downtown where we could get Garrett’s popcorn and sight see. But mostly we stayed in the room!
To us it was a relaxing time to talk, watch movies from the DVD library, cook-eat, and sleep in. I even got a chance to sit down and read a news PAPER. Full breakfast with Waffles and I appreciate the sugar free syrup. The game was on in the lobby/reception area and everyone was so nice and friendly at the front desk. I even left my charger in the room and housekeeping found it and sent it to me. Thanks Christine!
We have been here several times and enjoy something new each time! Absolutely LOVE this place!! Kudos to your entire staff!!
October 23, 2013
Rated 5.0 out of 5.0 by Doug110 Customer service
Wife and I stayed one night
Hotel staff gave us the best customer service we have ever had
Very friendly staff
October 8, 2013
Rated 4.0 out of 5.0 by BatBoy65 When Size Matters
The best thing about the 'Bridge is the size of the suites. A complete kitchen, a generous sized bedroom/bathroom combination and a nice amount of living room space with both a work area and a leisure area. Plenty of room to roam!
Our particular suite was a bit dated in terms of the decor and the fixtures. Not terrible, but definitely in need of a make-over.
While the suite does have 2 flat panel TV's, they are not Hi-Definition and the resulting poor picture quality would become quickly annoying to anyone used to Hi-Def. That would be particularly true for a longer stay. It was nice to have a DVD player though.
One really nice feature is that the suite has it's own central HVAC unit instead of window units or the like. This allowed us to properly adjust the room temperature to the way we liked it while also keeping a more consistent noise level than is the case at many other hotels.
The staff was extremely helpful and friendly...among the best I have experienced in this type of property. Way to Go!
Overall, a good experience, but the weekday price is a bit high given the dated condition of the rooms.
October 3, 2013
Rated 4.0 out of 5.0 by GoldRush Good Spot......
The location is good, parking is free but very limited. I had to park on the street in front of the hotel. there is a gentleman that is in charge of the complimentary evening social. He takes his job very seriously and it is refreshing. He is very concerned about customer service and he works hard to give guests a good experience. I will be back.
September 22, 2013
Rated 5.0 out of 5.0 by Momn5teens Great stay for the money
Room was clean and comfortable breakfast had large selection staff was very friendly Over all great hotel
September 17, 2013
Rated 5.0 out of 5.0 by Mushy10 Staff
Great staff. Eleanor at the front desk is great. She always refers to me by name. She is great
September 11, 2013
Rated 5.0 out of 5.0 by PattiFM A feeling of home away from home.
After having been on the road covering hundreds of miles and in three other hotels over a three day period, finding comfort in a 2-bedroom/2-bath suite at the Chicago-Oakbrook Terrace Staybridge for the remaining four nights of my vacation with my brother was a welcomed treat. Everything from the comfortable beds (and great pillows) to the free laundry and adjourning workout facilities helped to complete our stay. Of course, enough cannot be said for the staff of this hotel. Everyone treated us with extra special care. Our needs were well tended to and always with a smile and pleasant conversation. Both my brother and I highly recommend this hotel and plan on coming back again when we have future visits to the Chicagoland area.
September 11, 2013
Rated 5.0 out of 5.0 by MDPF Excellent value, comfortable room and great service!
We were in town for a wedding and the family decided to stay at this location. All of us enjoyed the convenience of coming downstairs and sharing a great breakfast to start the day. We were comfortable in the "great room"...so comfortable we stayed there for two hours as if we were in our own living room. The staff was friendly. The 2-bedroom suites were comfortable and just the right size. The location was clean and the only small "complaint" I heard was it was time to change the sofa mattress because it was alittle flat in one room. Overall, I recommend this location and would definitely stay there again!
September 8, 2013
Rated 5.0 out of 5.0 by JennP15 Labor Day Vacation
I live in California and was in Chicago for work the week before Labor Day. I arranged a long weekend to spend with my parents and they drove in from Cleveland. We were looking for a hotel with spacious rooms since the three of us were sharing a room. I have only stayed at an extended stay type of hotel one other time so I wasn't so sure how the service, atmosphere, and other guests would be like.
This hotel, though the room decor was dated, was completely clean and had every amenity we needed. We didn't have any issues with noise and it was in a very safe area. Many of the other guests were families and all were very friendly. The staff at the front desk, in the breakfast area, and the cleaning crew were all very friendly and helpful. They were able to provide us with everything we asked for.
This hotel is almost exactly 20 miles west of downtown Chicago with easy access to freeways- just be sure to carry cash and coins as Chicago has a lot of toll roads that can't be avoided most of the time. I travel for work almost every week so I stay at many different hotel brands and properties. For the price, this hotel is an EXCEPTIONAL value and I would absolutely stay here again. The complimentary breakfast is good and has many options. There's a full continental breakfast along with a waffle maker and a rotation of hot food every day.
The only two things I can think of that weren't excellent are the comfort of the fold out bed in the sofa and the greasiness of the bacon and sausage at breakfast. I had planned on sleeping on the fold out couch but it was extremely uncomfortable with every spring poking through. The couch itself is comfortable to sit and lay on to watch TV (which you get two of), I would just think twice if your sleeping arrangements have someone sleeping on the fold out bed. I would say one person sleeping on the couch in the folded up position would be fine as I did so one night. It's just narrow and would not accommodate a taller person. The beds (we had two doubles) were VERY comfortable and the sheets were crisp and clean.
The breakfast was really good as far as options and freshness but the bacon and sausage were sitting in a lake of grease- they needed to be dried off before you could eat them, yuck! Also, the scrambled eggs were sitting in some water one day. The breakfast area was very busy each time we were there (we were told the property was sold out for the Labor Day weekend) but the staff was very efficient. They kept bringing out more hot food as needed and kept the area clean and stocked right up to the end time each morning.
To be honest, I really wasn't so sure about this property and took a chance because we were more concerned with the value for this trip. After our four nights there, I left highly impressed. Awesome job Oakbrook Terrace Staybridge Suites staff!! Keep up the great job and we'll see you again!
September 6, 2013