Rated 4.2 out of 5 by 164
Rated 5.0 out of 5.0 by Atheleas Great customer service made our stay even better
We booked a block of hotel rooms for our wedding guests, and everyone I've talked to was very happy with their stay.
The rooms were spotlessly clean, the rooms and bathrooms looked brand new and the temperature, towels and bed linens were of excellent quality. (Our room had a refrigerator, which was very handy, as we needed to store our flowers and snacks!) We'd booked a king suite, so that we had some peace and quiet after the wedding, and it was a beautiful room.
We were able to check in earlier than the usual 3pm time, and with only a slight delay, we and our guests were all in our rooms and had time to get ready for the 3pm wedding.
After the wedding, some of our guests got together in a room to talk and listen to music. I guess we made a bit of noise, because the front desk called and asked us (extremely politely) to be a bit more quiet. Closing our door seemed to solve the problem, as there were no more complaints.
What really stood out in my mind is the level of customer service! My mom was very ill when she arrived, and so required more bed linen and towels than is usual for a given day. The staff was very good about seeing that this was taken care of, swiftly and efficiently. They were extremely cheerful and cordial with my mom, who felt bad about needing the extra assistance. What could have been an embarrassing and uncomfortable situation was made to seem "not a problem".
Planning and executing a wedding can be stressful enough, what with last-minute challenges. The staff did their utmost to see that they provided practical solutions to the minor difficulties that occurred. So, I was able to concentrate on the whole getting married part of the day and not worry about the hospitality.
July 26, 2014
Rated 5.0 out of 5.0 by Nodak1172 Good hotel
Very nice hotel, but not all rooms have mini-refrigerators in them. The price is a bit high for what you get, but that seems to be true with a lot of things in the Chicago area.
July 25, 2014
Rated 4.0 out of 5.0 by Yakko2066 Old hotel that was renovated
This is an old hotel that was renovated. It is not new and modern like most Holiday Inn Express Hotels. The bathroom has old fixtures and separate a/c units (ours was noisy).
On the positive's. It is located in the heart of a lot of restaurants and retail stores.
July 24, 2014