Rated 4.5 out of 5 by 78
Rated 2.0 out of 5.0 by tdown74 Good rooms, check your bill if booking online
The hotel was nice inside, and the rooms were comfortable. Cleaning arrived very early while we were still getting ready for the day. When leaving, the front desk staff charged a rate that was almost 10% higher than was booked for online, and because we departed on a Saturday, all the staff would do was charge us the amount they decided on, with a false promise that management would call. Staff called our house phone number on Saturday at 9AM, and said management would call Sunday to resolve the issue. By Monday at 10AM no one had called, so we attempted to resolve the issue. Management could not be reached at the hotel, and the staff again insisted that management would call with information. Finally, we went further up and called the Intercontinental Hotels Group toll-free number on our original reservation today, Monday, with our complaint, which opened a case number that management was supposed to do. IHG still will not assure that our original booking price will be honoured.
Overall a decent hotel with careless and poorly trained staff that may not honour prices that were booked well ahead of time, through the online booking service.
June 22, 2015
Rated 5.0 out of 5.0 by GrandmaLee Above and Beyond
I was travelling to my Auntie's Funeral and had my parents along with me. My parents are in their eighty's and Mom has mobility issues. The staff were excellent in helping us come to a solution to help my Mom. The room was very comfortable and we all had a wonderful rest during the night. The choices for breakfast were very good and helped us feel refreshed to continue on to the funeral service. Thank you!
June 15, 2015
Rated 5.0 out of 5.0 by frequenthotelstay Great service
Had no issues with the Holiday Inn in Drayton Valley, was a comfortable experience. The hotel was very clean and the staff was excellent.
June 15, 2015
Rated 5.0 out of 5.0 by N9999 Good place to stay
Good place to stay, great service, good room, quite, clean.
June 15, 2015
Rated 5.0 out of 5.0 by tmrp Staff make you feel 'Welcome"!
Very comfortable pillows and bed! Great for the business people who stay in many types of beds on the road....these beds are very close to the comforts of home!
Staff very friendly and pleasant!!
June 5, 2015
Rated 4.0 out of 5.0 by Messer72 Good night sleep
As always I try to stay at Holiday inns when I can. The Drayton Valley location has meet my needs and I can truly enjoy my sleep and stay
June 3, 2015
Rated 4.0 out of 5.0 by Little Buddy Rentals Comfortable bed
I had a long day and need a place to crash and this place was good, clean, comfortable and the staff were good to deal with.
May 29, 2015
Rated 4.0 out of 5.0 by hoogie2007 Good place to stay for business
The staff that I dealt with were very accommodating. The room and furnishings were comfortable enough and clean. I Stayed for 2 nights and my only real complaint was that the cleaning staff did not replenish my coffee, creamer/sugar supply on the second night or the bathroom supply's.
May 25, 2015