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Rated 4.6 out of 5 by 301 reviewers.
Rated 4.0 out of 5.0 by No Problems Simple, easy stay in a useful location. Rooms dated but ok and very clean. Free wifi. December 3, 2014
Rated 5.0 out of 5.0 by An excellent hotel all round This hotel is a very good example of a Holiday Inn Express. It is always immaculate and the service from the staff is always friendly and efficient.. We have stayed here often and it never disappoints . I find it so convenient in its location just off the M5 but you would never know that because inside the hotel you do not hear any traffic noise at all even in the rooms. The Harvester restaurant alongside is very good value and excellent food . November 28, 2014
Rated 5.0 out of 5.0 comfortable beds, friendly staff The Holiday Inn Express did not disappoint. We know what to expect and had a really pleasant stay. November 28, 2014
Rated 5.0 out of 5.0 by Good Standard Hotel For the type and price of hotel it is very good value and having stayed here many times it has been consistant. November 28, 2014
Rated 5.0 out of 5.0 by Guaranteed service and quality. We have returned again to this hotel. This is because every time we .visit the area, we know that the quality and standards are guaranteed to be good. We have also come to expect these standards to be the norm and have not been disappointed. We have already booked our next stay. November 27, 2014
Rated 5.0 out of 5.0 by Attentive Service Staff always around, taking an interest in service standards, especially in dining area. Although hotel is situated so near to the M5 motorway, there is no noticeable noise inside the building.. Good overall impression November 27, 2014
Rated 5.0 out of 5.0 by Surprisingly good hotel Good location next to M5. Comfortable room with a desk area with good lighting and power sockets to work. Enjoyed the breakfast. A special thanks to James the manager who sorted out an incorrect booking, not the hotels fault I must add. November 24, 2014
Rated 3.0 out of 5.0 by Very decent Everything was as expected except the wi-fi. Average of 450kbs is not good enough. Fortunately, you can buy faster wi-fi which will give 3-4Mbs. Other than that, no complaints. November 24, 2014
Rated 5.0 out of 5.0 by Comfortable room Good sized room with sofa bed, different types of pillows available. Room clean. Tea and coffee supplies were available near reception area to help yourself. Wi fi. Harvester and vegetarian restaurant close by. Wished the lighting was stronger in the room, but this seems to be the case in all Holiday Inns. November 20, 2014
Rated 5.0 out of 5.0 by Clean Hotel, with friendly staff We were very happy with our stay, staff and facilities were excellent :-) November 19, 2014
Rated 4.0 out of 5.0 by Clean, modern and comfortable I have stayed here on two occasions in the past few weeks whilst on business and I honestly cannot fault it. Check-in was nice and easy, the rooms are very clean, spacious and modern, with a very comfy bed and great powerful shower in the morning. I didn't eat dinner at the hotel, mainly because they are situated right next top a Harvester and an Indian restaurant, however I did have breakfast and personally it provides everything I need in the morning and more than did the job. I would recommend this hotel and would stay here again. In fact, I did stay there a second time even though I was offered other hotels in the area. November 18, 2014
Rated 4.0 out of 5.0 by Noisy hotel and privacy issues We found the hotel quite noisy with other guests making excessive noise on the landings very late at night. The other issue is that the room we were in had an adjoining door into another room that could be locked from both sides. we were disturbed a couple of times very late into the night with the other occupied rooms guest deciding to investigate what lay behind this door and woke us up with it . We also found the internet very slow . We also commented on the lack of trays to take your breakfast plates and cups over to your table, meaning multiple trips. Shame these points let the hotel down as otherwise we found the staff helpful and pleasent (if not necessarily empowered to be able to do much about it) November 18, 2014
Rated 5.0 out of 5.0 Hol Xpress J5 M5 easy to access, clean, friendly, great staff, good menu November 17, 2014
Rated 5.0 out of 5.0 by great staff a modern hotel with clean rooms and excellent commited staff. November 16, 2014
Rated 5.0 out of 5.0 by Great Place to stay and great staff The staff make this place exceptional for this level of hotel. The convenient location, ease of parking and the necessary level of amenities while travelling make this a hotel worth remembering and using again when passing. November 15, 2014
Rated 5.0 out of 5.0 Comfortable stay. Nice hotel that I've used for business purposes in the past. Very welcoming and efficient front desk. Clean and tidy rooms. Plenty of parking. November 15, 2014
Rated 4.0 out of 5.0 by Very comfortable room and bed most likely the most comfortable bed and best night sleep in a hotel of this type I have encountered. November 9, 2014
Rated 5.0 out of 5.0 by Great place to relax and recovery, post Worcester University open day We chose this Holiday Inn Express as its was the closest to Worcester University. After an early start and long day walking around the University and Worcester, the hotel was a welcoming site. We soon relaxed and unwind in our room with the free tea and coffee. After 2hrs of relaxation, we were ready to go out and about Worcester, to see the night life, we caught the Fireworks display, had a great meal and few drinks. My daughter, the potential university student got a feel for Worcester that would not have been possible without staying overnight in the hotel. The three of us sleep like a dream and had to be woken up by the alarm clock. The complimentary breakfast made a nice change and was really filling. The staff were friendly and helpful, nothing was to much trouble. November 7, 2014
Rated 5.0 out of 5.0 by First time at HIE Very clean, lovely polite staff in all areas. Very comfortable room November 7, 2014
Rated 5.0 out of 5.0 by Would stay here again We stayed the night as we had a wedding 1 mile from the hotel so we had a special discount price as part of the wedding party. The room was clean, large and the beds very comfy. The room was in darkness in the morning making sleeping easy. It was very easy to find off the M5. The only disapointment was the breakfast, there wasnt much choice on the Buffet in regards to a full English Breakfast. November 5, 2014
Rated 5.0 out of 5.0 by lovely hotel Very friendly and helpful staff. Rooms are comfortable and beds are very comfy. Breakfast is perfect with hot and cold choices. We have stayed here a few times as so handy, just off the M5 November 5, 2014
Rated 5.0 out of 5.0 by Great value Easy to find, easy to park, clean,comfortable,really friendly staff, good size room,good food choice, lovely breakfast. A perfect hotel for a good value night away with everything you need and served with a friendly smile. No room service but can order food and pop down to collect it. Would definitely recommend this hotel! November 2, 2014
Rated 5.0 out of 5.0 by 1 night stay Myself and 2 children stayed for one night . Clean , friendly, lovely room. Will stay again November 1, 2014
Rated 2.0 out of 5.0 by Stolen phone chargers and poor customer service. I recently stayed here with a work colleague as it was well placed for a course we needed to attend. We checked in late on Monday afternoon and found the staff quite polite and helpful. The rooms were comfortable and clean. Unfortunately we both left our phone chargers plugged in when we checked out the next morning so we returned later that day. However, when we reported this to the young lady behind the desk she could not have been more unhelpful. She simply checked the book and said nothing had been handed in. She was very reluctant to check our rooms so another girl went instead. She returned a minute later to say the chargers were not there. They did not ask for our names or phone numbers. Now I may be wrong but surely a member of staff has stolen these chargers! Looking back I maybe should have asked the young lady to contact the police for us. maybe then she might have looked up from her computer and actually an interest. I have informed my employer and they will not be using this hotel again. October 30, 2014
Rated 3.0 out of 5.0 by Breakfast The times of breakfast is excellent. Quality is really bad eggs were like powder and sausages were tasteless, beans warm and everything was running out. October 30, 2014
Rated 4.0 out of 5.0 by Good location... if a bit noisy! Arrived late but very nice and positive welcome from Reception staff. Nice bar area and very clean. Room all OK; very clean indeed... which is great. Noisy though as McDonald's right next door and from 7am-ish deliveries being made by two lorries and the noise was awful. Unfortunately it isn't any better if on the other side of the hotel as the M5 rattles past very closely - this has been so re: both the above every time I have stayed here. It is a nice HI Ex... just noisy first thing in the AM. October 26, 2014
Rated 5.0 out of 5.0 by home from home I have stayed many times this year at the hotel and have always enjoyed the stay. The staff are great. October 25, 2014
Rated 5.0 out of 5.0 by A very affordable stopover for onward travellers Have stayed at this hotel before and never been disappointed .It is a very homely hotel with pleasant staff and very clean rooms..The dining facilities in the hotel and on site are superb for all tastes. The position at junction 5 of the M5 is superb as it is easy to find and well placed for onward travel .Will definitely be staying here again on our future travels .. October 21, 2014
Rated 5.0 out of 5.0 by Good Hotel Very pleasant and helpful staff. All areas very clean. Rooms very comfortable. October 17, 2014
Rated 5.0 out of 5.0 by Great for a stopover Very comfortable for a stopover or for business users. Our dog can be in the room with us too. Breakfast is basic but adequate. Staff were excellent. October 16, 2014
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