Rated 4.5 out of 5 by 196
Rated 5.0 out of 5.0 by TravellerUSA HIE I80 Drums PA
Great location with excellent staff! The breakfast area was very clean and the attention to detail was really noticeable. The parking was plentiful and there are good dining options close to the hotel.
June 20, 2016
Rated 4.0 out of 5.0 by Rallroadbob22 Nice Hotel
Been staying here for a month new for work. The front desk staff is always nice. The internet is slow, and Breakfast staff made me uncomfortable. Had a problem with room lighting that was never fixed during my stay. Not a bad hotel would recommend..
June 12, 2016
Rated 2.0 out of 5.0 by Jaeth Sub par for a Holiday Inn Express
First thing, no fridge. I understand that in some hotels, not all rooms have them (though rare for a Holiday Inn Express [HIE]). I opened the door, and immediately asked if I could have a room with a fridge. I was told that fridge rooms require 24 hour notice, so "sorry".
Internet was so slow that it timed out three times just trying to log into my email.
Next, ice machine no longer exists on third floor. I can see where it was, but gone now. No biggie, head downstairs. Went to buy water from the drink machine.... Sold out..... On EVERY floor!
Breakfast? Out of order signs on two out of three juice options (only cranberry working). That's okay... They set a pitcher of OJ out. It's empty, but there. I ask staff if she would kindly refill it so that my wife and I could get some OJ. She takes it back and puts just enough OJ in the pitcher for us to get one TINY cup each. Then she turns off the water dispenser.
If this was a cheap hotel, I would understand. But this HIE is more expensive than others that provide excellent service. I am a frequent traveler for work, and have stayed at many HIE. Very disappointed.
June 10, 2016
Rated 5.0 out of 5.0 by MaryPA Nice Hotel
Nice, clean hotel with friendly staff. Convenient location.
June 5, 2016
Rated 4.0 out of 5.0 by Otis23 comfortable bed and pillows
Quiet room with a comfortable bed and pillows. We slept well. Our AC unit worked well and there was plenty of hot water. It is an older hotel and the décor is dated. We would have preferred more electrical outlets. The staff we interacted with were very nice and helpful. We received an excellent recommendation for dinner. There was ample parking.The hotel is near the highway and has pleasant views. The breakfast was the usual HIE fare. There were few gluten free options. Our room was located across from two smoking rooms and the hall did reek of cigarettes. Overall we were satisfied with our stay here and would select this hotel again.
May 30, 2016
Rated 4.0 out of 5.0 by Mommameeschtravels Great Value and comfy pillows
The hotel was clean and the room rate was great per night. The only downfall was when I went to the front desk on two separate occasions there was no one there. While I understand that an employee may need to step into the back room there was no way to let them know you are at the desk, which I found inconvenient.
May 23, 2016
Rated 5.0 out of 5.0 by Jennb1972 Nice place
Clean and friendly staff. We would absolutely come here again.
May 18, 2016
Rated 4.0 out of 5.0 by IngaIndra Really comfortable bed
The room was nice and clean as was the bathroom. The front desk suggested dining at a local inn which has been around since the 1800s and that was a treat. Loved the plush oh-so-comfortable bed. It was chilly during the night and there weren't extra bed coverings. Breakfast was disappointing - cheap fare. Were there eggs in those omelettes? How come the apple tasted like plastic? Was that bread or a mushy sponge? Aside from the unappetizing breakfast, the stay was pleasant and allowed for a good night's sleep (except for being chilly during the night).
May 16, 2016