Rated 4.3 out of 5 by 75
Rated 5.0 out of 5.0 by OSU Buckeye Fan Professional and courteous staff
Great service by a professional and courteous staff. Kick back and relax in a clean and comfortable room. Excellent value.
August 20, 2014
Rated 5.0 out of 5.0 by Dle65 Very good overall experience
Everything was pretty much as expected: friendly people, nice and clean environment.
August 20, 2014
Rated 5.0 out of 5.0 by Rayeeg Great staff & place.
Great staff & place. however, there is no enough restaurants around.!
August 19, 2014
Rated 5.0 out of 5.0 by Superman69 Great service
Clean and quiet hotel. Very friendly staff. We stay at this hotel every time we are in the area.
August 19, 2014
Rated 4.0 out of 5.0 by sandyg1958 Average Stay
The hotel was clean and neat for the most part. The couch in my room had a big stain on it and was very noticeable as soon as I entered the room which made me not want to sit on it. Room 113. I would think the cleaning staff would have seen that and taken care of it and not just left it there. When I check into a hotel it is all about the cleanliness and professional staff. At shift change we were waiting for our ride to pick us up for dinner and several staff members were parked in the front of the hotel where I would have thought those spaces should be for guest closest to the entrance. Also many of them were eating the lobby cookies as they came out as well as lighting up a cigarette. I feel the staff can do a better job.
August 17, 2014
Rated 5.0 out of 5.0 by Dwninja14 Long day!
I was riding for about 12 hours (450 miles) and it was getting very cold and I was exhausted . Plus the fear of hitting deer on I -80 made me look for a room ASAP ! The girl at the front desk was really nice and put me in a suite on the first floor quickly and with a smile on her face! She even took the time to show me were to put my bike so it would be on camera and were I could see it from my room! She was amazing!!!
Breakfast with coffee in the morning was a great way to start the day , and I finally made it back to Pittsburgh :)
August 10, 2014
Rated 5.0 out of 5.0 by benzzboy Great experience
Our stay was comfortable and the hotel staff was courteous. Would recommend this hotel.
August 9, 2014
Rated 5.0 out of 5.0 by SAGUPY HABITACION MUY COMODA
LA HABITACION E MUY COMODA, MUY BUENA RECEPCION EN EL HOTEL, DESAYUNO EXCELENTE
August 9, 2014
Rated 5.0 out of 5.0 by MSSAITCONSULT One Of My Better Life Experiences
The location and setting of this hotel makes it an excellent stop for a traveler needing a little pampering to complete a long journey. Quietness and assurance of an uneventful nights rest begins at check in as the staff makes you feel your care is well in hand. No reason to require more during your stay than to be so satisfied, that at check out, simply stating "Thank You" and look forward to finding a reason for returning.
August 6, 2014
Rated 5.0 out of 5.0 by nanalinda Caleb
Great place to stay-clean, quiet, and comfortable. Good breakfast, friendly employees, and nice interior.
August 3, 2014
Rated 2.0 out of 5.0 by tac194 Overall Great Stay Except Poor Service
Overall it was a great stay but whenever I checked in they said I was not a rewards member. This was not a huge deal and I told her that I was a rewards member and asked what information she needed. She told me to not worry about it and that she could look up my information.
Well a couple of hours later I stopped by the desk on my way out and asked her if everything went well with my information. She said she had yet to get it to which surprised me because the lobby was vacant then much like it was when I arrived.
A final time when I went to leave the next day I asked again and she still had not looked up my information. She must have eventually did it because the information does show up on my account but her flippant attitude was frustrating.
July 30, 2014
Rated 4.0 out of 5.0 by Pip09 Great staff, good hotel
The staff at this hotel was great. It is a simple hotel, but definitely served my needs during my stay. My room and the common areas were very clean. Amenities were fine. Would recommend for anyone staying in the area.
Fitness center is severely lacking. Two treadmills and a recumbent bike were all that was in there. Would love to see at least a dumbell set and bench added. Grounds were good for jogging though.
July 30, 2014
Rated 1.0 out of 5.0 by Tag50 Hot room
Air conditioner did not cool room. Husband called front desk and Tiffany at front desk and she did not know I was standing there when she was talking to my husband and one point she set the phone on the desk while he was talking and told the guy she was checking in. This guy is a complainer and then put the phone back to her ear and looked at the guy and said he is still talking. After she finished with checking the guy in, I walked up to her and said you just talked to my husband and her eyes got big and decided at that point to contact the maintenance guy and said they would look at it tomorrow. We did not get any sleep that night. If we weren't so tired we would of went somewhere else.
July 29, 2014
Rated 5.0 out of 5.0 by Bdon1511 Very friendly staff, felt at home
Loved my stay at the Drums-Hazleton Holiday Inn en route to New England. If you are driving by the area and have only considered larger cities to stop in, don't miss this hidden gem, I really enjoyed the staff and stay. Overall, excellent experience.
July 25, 2014
Rated 5.0 out of 5.0 by rodneyc nice place
clean, comfortable, great breakfast and nice ppl working
July 24, 2014
Rated 5.0 out of 5.0 by Ann Marie 10 Great location and service
Very clean, neat and staff is friendly. Convenient location too.
July 24, 2014
Rated 5.0 out of 5.0 Clean, updated comfortable room
The hotel room was clean and updated. Linens were above average quality. The bed was very comfortable. The air conditioning was relatively quiet.The shower head was great.
July 23, 2014
Rated 3.0 out of 5.0 by susacar soso
Nice hotel but check inn staff was rude. Either you offer discounted rates or you don't, but do not ever put your guests down for receiving a discount they have earned for serving their country! Very disappointed
July 9, 2014
Rated 4.0 out of 5.0 by Mark789 Nice Hotel
Nice newer Hotel. Only complaint is I didn't get a water for being IGH - priority Club, reward member., was told vending machine around corner and no Weights of any kind in Fitness room, only three cardio stations.
June 30, 2014
Rated 4.0 out of 5.0 by idon'twantanickname good breakfast
Breakfast not served until 6:30, but many, if not most items were available before that. I was leaving by 6 and was still able to grab some fruit and yogurt and muffins before leaving.
June 28, 2014
Rated 4.0 out of 5.0 by zayres nice hotel
I find this HIE very convent for traveling. It is a bit musty but it has been a wet year.
June 25, 2014
Rated 5.0 out of 5.0 by Customer8000 Current stay
Overall the staff was excellent! Unfortunately there were no working ice machines on all 3 floors. Never experienced that before. Although the hotel staff went above and beyond and picked up ice off campus. Excellent customer service! Great job! Thank you.
June 25, 2014
Rated 5.0 out of 5.0 by KarolFK Very well done!! Nice property.
Very well maintained and managed hotel. Front desk staff helpful and friendly. Room very clean. Enjoyed the stay!
June 20, 2014
Rated 5.0 out of 5.0 by Suemae Nice room with alot of comfort..very clean
The hotel was easy to find,,nice area,,very inviting as we walked in,,staff was very efficeient ,,checkin-checkout were fast..the only thing we missed was the ice machine was empty but it was a race weekend and all the fans were filling their coolers..as the person at the front desk apologized for..great place,,never unhappy with the Holiday Inn Expresses..
June 11, 2014
Rated 4.0 out of 5.0 by BigE65 A good overnight stop near I-81
Meets the Holiday Inn standard for service and quality. While traveling all day on the interstate highways, you want to stay at a property with no surprises or issues - just a quick and friendly check-in, a clean room and a comfortable bed. Drums, PA Holiday Inn meets those needs.
We found the front desk staff very helpful and they assisted us with recommending a local auto repair shop who fixed our car quickly at a fair price.
Breakfast was Holiday Inn average. As a brand, Holiday Inn needs to reinvent its breakfast offerings.
Overall, this property is a great place to stay while enroute along I-81.
May 29, 2014
Rated 5.0 out of 5.0 by Andy314 nice
Everything was very nice, exactly as I am used to with Holiday inn Express..
April 13, 2014
Rated 4.0 out of 5.0 by Cookie1967 I'm hungry
Breakfast is normally very good, however not this week. No 2% milk for a few days. Eggs were overlooked on a occasions. Not much of a selection in yogurt, either.
Stay was great otherwise.
April 7, 2014
Rated 3.0 out of 5.0 by JMDW Reasonable
An average experience overall. I found the middle-aged gentleman at the front desk to be rather brusque and not overly polite. The room was ok, but there wasn't enough hot water in the evening. It was better in the morning. I thought the breakfast was unappetizingly average.
March 30, 2014
Rated 4.0 out of 5.0 by Dee1223 Front desk
Front desk customer service is excellent and I would recommand to stay at this Holiday inn.
March 21, 2014
Rated 4.0 out of 5.0 by Jake54 A little of the beaten path - but worth the detour
The hotel is a bit of the beaten path but wow - nice, modern, great breakfast. This HIE should be a model for all the HIEs!
March 11, 2014