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Rated 3.9 out of 5 by 299 reviewers.
Rated 4.0 out of 5.0 by great stay Myself and my 2 kids stayed at this hotel for 1 night and thought rooms were of a good standard and service was great too. I caught a taxi as I was a bit concerned regarding the reviews of the shuttle bus and this only cost AED 30.00 and took 2 mins. I was also offered a later check out which was compliementry which I thought was a nice touch. I would definately stay at this hotel again if just transiting through Dubai. December 14, 2012
Rated 2.0 out of 5.0 by Dubai No Hot Water,Hard beds,small rooms, Staff not friendly or helpful December 12, 2012
Rated 3.0 out of 5.0 by Cleanliness The cleaning staff does not do a very good job of cleaning and their supervisors must not check their work. Hair on the bathroom floor and trash underneath dressers. I would of taken pictures had I known that I could post them. Contractors coming and going to Afghanistan are now staying there, not as quite with them around. December 9, 2012
Rated 4.0 out of 5.0 by Will Stay Here Again I stayed in this hotel in June 2012 and now December 2012. The rooms are a bit small but the service and attention to detail is exemplary. The fact of the close proximity to the airport makes this a prime location for easy access to ones next flight. The restaraunt is highly maintained but the choices of meals are limited. The lounge is convenient and relaxing. All in all I will stay here again and again with this type of service. December 8, 2012
Rated 4.0 out of 5.0 by Good Hotel The hotel is excellent but the restaurant service is atrocious. Every time I stay there and go for breakfast, there is no service, no staff around, if you ask for cold water no one responds and the worse of all the tables are all dirty and no one around to clean them. Everyone including me sat on dirty tables. I asked a staff walking by but in vain. And this is not the first time, it has happened to me. Every time I stay there it is the same story at the breakfast. But the stay at the hotel, the front desk staff are excellent. December 5, 2012
Rated 5.0 out of 5.0 by Best Holiday inn I stayed in Specially the front office staff they are very friendly and helpful I will recommend this hotel to everyone I know best Holiday inn I stayed in November 22, 2012
Rated 4.0 out of 5.0 by Great location near the airport Spent two nights with my son. We stopped over from India to USA and Zambia and we were able to relax and refresh at this facility November 21, 2012
Rated 4.0 out of 5.0 by A wonderful experience spoiled by one member of the staff I was greeted by the receptionist on duty and a trainee receptionist. They offered me a warm welcome. My room was clean and quiet. The location of the hotel was very good, with shuttle bus to DXB every thirty minutes. On checking out, every thing went well, until I ask if the shuttle bus take hotel guests to the departure level, as I have two heavy suitcases. Another receptionist overheard my question and interrupted the conversation, for some silly reason, he seems to be irritated by my simple question (which was NOT directed at him) he interrupted and told me that the shuttle bus only go to the arrival level. If I want to go to the departure, then I should get myself a taxi and pay for it. That person was not a trainee, but his attitude was most regrettable, especially every other staff at the hotel was helpful and welcoming. However, when the shuttle bus driver saw me with two large suitcases, he took me to the departure level and even offer to get me a luggage cart. He saved the day, and restored my faith in Holiday Inn November 19, 2012
Rated 1.0 out of 5.0 by Not great! This hotel has a great location. The room was clean and quiet, and the bar food we had was ok. The big problem was that there was no hot water and the bed was like sleeping on an ironing board. So, two of the most important elements for me personally were missing. My husband and I had a poor nights sleep - and as he said, it it a great place if you have a 4am flight because you'll definitely make it as you won't be able to sleep! November 18, 2012
Rated 4.0 out of 5.0 by Very friendly staff The staff and front desk were really helpfull and friendly. The room was adequate and comfortable. November 17, 2012
Rated 4.0 out of 5.0 by Suggestions Hello, While the hotel is not for the purpose of a vacation type stay, rather as a way point, it serves the purpose for a one or two night stay. The downside to this property is the "how to get there"! It is across from the terminal, you can see it, but driving there is complicated and there are no proper directions on the website. I live in Dubai and I spent 45 minutes going in circles. Once I got there it was no problem getting back. It is also difficult if you have to walk there. Apart from this, all else average. Respectfully, AC November 17, 2012
Rated 1.0 out of 5.0 by I've never been treated so horribly!!! My flight into Dubai arrived around 1:30 am and I was through customs and leaving the airport with my bag at 2:10 am. I was tired so rather than waiting for the shuttle I decide to take a taxi. The taxi driver didn't know the hotel, so he called for directions. They tell him to go to terminal 3 and go inside the terminal. He drops me off at Terminal 3 and no one at the airport has a clue as to where this hotel is. One of the shops calls the hotel for me and puts me on with them. They tell me to go out the arrivals area to the third lane and the shuttle will be there right away. This is 2:47 am. At 3:10 am one of the valet employees calls the hotel for me and I speak with them and they tell me the shuttle will be there is 5 minutes. At 3:25 am I call yet again and they tell me the driver has just left the hotel for the airport and it will be 10-15 minutes. I am quite irate at this point. I am hot as you know what and exhausted. Finally at 3:43 the shuttle comes and the driver immediately goes to get himself a tea. At 3:47 we finally leave and go to the hotel finally arriving at 3:55. I get to the hotel and tell the manager on duty what has transpired and he calls the driver. The driver tells him he was stuck in traffic (traffic is done by 2 am in Dubai and the hotel is about 1 mile driving distance with only 2 stoplights). The manager tells me his driver wouldn't lie and that he will not do anything to appease me. Rather than continue arguing I go to bed determined to never give IC Hotels another dime of my money. November 16, 2012
Rated 4.0 out of 5.0 by Hotel breakfast The hotel is a comfortable basic airport stopover facility with good friendly staff but is let down by the mediocre breakfast. I could not find much worth eating so decided to have tea and pastries but the pastries were so dry and stale that I could not eat them. Rather eat at one of the excellent cafes at the airport! November 15, 2012
Rated 1.0 out of 5.0 by Dirty room and poor service Unfortunately, it was my worst ever hotel stay in my life. I've stayed in room 148, it smells very bad and the night shift manager didn't accept my concern, nobody cleaned the room, and we had to spend the whole night with such disgusting room! This is going tobe my last stay in HIE. And I'll ask my company (GBM) to cancel the agreement with you. Thank you November 5, 2012
Rated 2.0 out of 5.0 by worst service of any hotel ever I paid for extra person when making the booking . I phoned down to reception 3 times to get some bedding for the sleeper sofa and went down two times before we managed to get the bedding after arriving of a long flight and wanting to get some sleep this was not acceptable October 28, 2012
Rated 3.0 out of 5.0 by GOOD STAY EXCEPT My stay at the Holiday Inn Express in Dubai was good with the exception that I had to pay for shuttle service to the Airport at Terminal 1. Their policy is free shuttle to the Airport on the hour. When I checked out on 22 October 12 at 0240am I needed to catch the shuttle at 0300am and no shuttle took me to the airport and I had to pay 35 AED . So from my experience a free shuttle to the airport doesn't always happen. October 27, 2012
Rated 3.0 out of 5.0 by Room and breakfast good this Holiday Inn Express near Dubai airport has good rooms and nothing to complain about breakfast. Checking in was a long and unpleasant experience. The special desk for Priority Club members was not used and the 2 men in charge of checking in ignored us completely. It was 3 o'clock in the night after a long flight. The guy who finally checked us in had lost his voice, could not even say "hello". He was only very unfriendly! Checking out was much better! Next morning we asked for a taxi and the guy from the hotel who arranged this (and supposed to assist made a deal with a taxi ?) and overcharged us telling us an untrue story. There are no taxi's near the hotel so you need the frontdesk.. October 27, 2012
Rated 4.0 out of 5.0 by Overnight Stay The service was good with a late 2pm checkout which was great because my flight did not leave until 12:05am. We slept late and had a great lunch then proceeded to the airport on the free shuttle bus. October 18, 2012
Rated 4.0 out of 5.0 by great deal Good deal BUT no free internet is from a different age.. The rest good value for money! October 13, 2012
Rated 4.0 out of 5.0 by Recent trip thru Dubai The property was very close to the airport (15 to 20 dinars) and the staff were very friendly Filipinos. There was a queue or line when I arrived, no one was manning the expedited Ambassador Priority Club member check in, so the wait was longer than expected. Also, 'others' there kept trying to cut in line. Seems that there are no regs on cutting. You have to speak up for yourself. I did. The room was Good to Pretty Good, plenty of pillows, and a clean bathroom etc (no tub, new shower). Limited TV channels, no movies. And I could not get the internet to work for me. I called and visited the front desk, they could not make it work either. My laptop and ipad work in other hotels in Dubai. I think it was their system. This was the only major con. Food was great. Place was really quiet, and folks were very friendly. Not much to do around this hotel, but the subway is nearby. And there are malls near as well. I would go there again if I had to pay for my stay. October 5, 2012
Rated 5.0 out of 5.0 by Great comfort ,spacious and excellent service. My family and I enjoyed for the weekends stay,close to almost every attractions,best continental breakfast ever. Very relaxing. October 5, 2012
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