Rated 3.7 out of 5 by 140
Rated 5.0 out of 5.0 Great hotel and fantastic staff
I. Am a regular costumer of holiday inn airport, very good loucation as my office is near by, staff is very helpful and kind they have answer of all the questions special thanks to their reception manager Mr. Yaser and receptionist Yosef who is always very much accommodating and helpful
November 24, 2013
Rated 3.0 out of 5.0 by Coralred Free Internet
We chose this Holiday Inn bec. in Germany they offer free internet. We do not own a cellphone & the receptionist had to dial for us to make a local call. We are elated, we had a mini bar & coffee maker. The complimentary breakfast was cold
November 21, 2013
Rated 5.0 out of 5.0 by LLWW Awesome Customer Service and Location
The front desk staff was very warm and friendly. Thanks for recognizing me as a Platinum Rewards Member. Thank you for the international adapter. The location is close to the airport, the Metro Train and I loved the room with airport view. The free shuttle is a treat and runs regularly for 24 hours. I was impressed!! The breakfast was fresh, lots of choices and very delicious. I loved the coffee from the machines-a very nice touch. Thank you for the genuine hospitality and going above and beyond Customer Service. I will definitely come back and encourage my associates to visit this location as well. Thank you Holiday Inn Express Airport. I'm looking forward to my next visit.
November 20, 2013
Rated 3.0 out of 5.0 by DesertNIck It's the little things...
Long queues for check in - seemed to take much longer to check in new guests than 'normal'? Bedroom on ground floor was a little noisy, and a crying baby several rooms away could be clearly heard... Liquid soap dispenser in the shower was full, but didn't dispense - presumably the cleaners never wonder why the soap level doesn't drop. Oh, and here's a top tip for the hotel - have separate Do Not Disturb, and Clean Room signs in the rooms. The current ones have both these options on opposite sides, and despite hanging the Do Not Disturb side of the sign outside my door at night, I was woken up early by housekeeping as some clever spark had turned the sign around on my door overnight to read Clean Room.... Otherwise, the room was comfortable (particularly the bed), and the hotel and service above average for the type.
November 18, 2013
Rated 5.0 out of 5.0 by Gla550 Excellent Breakfast
I like so much the breakfast. The others services are excellents too.
I like this hotel in Dubai.
November 16, 2013
Rated 5.0 out of 5.0 by Shons Comfortable and great service
Friendly and helpful staff, comfortable bed and quiet room to relax. Everything is awesome...
November 14, 2013
Rated 4.0 out of 5.0 by WJAA Loved the staff and the breakfasts
Very convenient hotel to the Airport and having the free shuttle is perfect. There was a good selection of food for the free breakfast. Also enjoyed the buffet dinner and nice lounge. I would recommend this hotel for anyone wanting to be near to the airport!
November 13, 2013
Rated 4.0 out of 5.0 by Joebiwan A place to relax
I stay here regularly mainly for its location close to the airport. It is an adequate stay to relax in transit. Clean and cheerful. Did have problems getting corporate rate last time, may change hotel choice in future.
November 13, 2013
Rated 3.0 out of 5.0 by ahmedhgs3886 wifi location
wi fi not covering all and the location is very bad
November 11, 2013
Rated 4.0 out of 5.0 by Hash Great value for money.
Hotel exceeded all my expectations for a short business trip to Dubai. Close to airport and metro but far from city which was not really important as my itenary didn't allow for sightseeing. Provided all my needs on this type of trip.
November 8, 2013
Rated 5.0 out of 5.0 by Shufti Ideal for a One Night Stay to catch your Flight next day.
The Beds are very good , you are offered Hard or Soft Pillows. . The Hotel is only 5 minutes away from Terminal 3. Shuttle Bus is available.. Would I stay here again YOU BET .
November 8, 2013
Rated 5.0 out of 5.0 by FAMaria Feeling at home
Evanthough next to the airport, the hotel is very quiet and I could rest properly. The fact that the metro station is nearby, is very good.
The breakfast is very consistent and for every taste.
What I liked the most was the staff: most polite, helpfull, efficient people I have ever encountered in a hotel. From the reception to cleaning staff, these people will treat you with a great deal of kindness and respect and they will ALWAYS smile !!! The english level is very good, which is, of course, as it should be.
I felt like I was at home and I was sorry I had to leave after 6 days.
Congratulations to the Holiday Inn Express Dubai Airport !!!
November 7, 2013
Rated 4.0 out of 5.0 by Carlosamp Confortable hotel
Good hotel near from dubai metro , good service, and The trasportation. to the airport is good
November 7, 2013
Rated 4.0 out of 5.0 by zonder81 close to the DBX airport
nice stay, close to the airport, free airport shuttle/, perfect breakfast included
November 7, 2013
Rated 4.0 out of 5.0 by Ciaron Airport stopover
Second time we've used this hotel on return from Dubai and it does exactly what it says on the tin. Great that airport shuttle runs 24/7 and is free. Staff friendly and helpful. Certainly to be recommended.
November 6, 2013
Rated 5.0 out of 5.0 by gbunt8199 Great experience!
A clean, comfortable, modern room with a great variety of quality breakfast food. It's within a short walk (5 minutes) of the nearest metro station, and the staff is very friendly. The price was very competitive, and I will gladly stay again.
November 2, 2013
Rated 5.0 out of 5.0 by Jasafal Clean big room
Very surprised. Thought it was going to be just a small bed for some hours. Instead it was a nice clean and comfortable room. I did sleep very well although jet lagged.
November 1, 2013
Rated 4.0 out of 5.0 by Luludaiki good location
overall good experience friendly and helpfull staff. breakfast variety could be better and maybe have eggs done on request rather than leaving them in a warmer as they became rubbery and unappetising!.
we were able to walk to the metro station and go into the city easily, everybody is helpfull when asked for directions etc.
will definately use them again.
October 31, 2013
Rated 3.0 out of 5.0 by Bike2211 Access to the Hotel
The location of the hotel is across the highway from the Airport. There is a shuttle bus but can not walk to/from airport any time you want .
October 30, 2013
Rated 2.0 out of 5.0 by MrWilliams684 What you get is not what you pay for
This is the second time at this hotel that I experienced that the front desk tries to keeps the guest on a short leash, trying to run their operation by a very strict rule book. Too many people trying to prove themselves being tough. This is a very unpleasant and unwelcoming experience. I have never experienced this in any hotel of IHG and I've seen a fair amount around the world.
The front desk needs to realise that a smoking room is a room where a non-smoker can smell even the smallest quantity of smoke. The cushins on the bed were drenched with it for at least 2 nights. Please don't make me believe that I will not smell the smoke, because we both know it is not true.
This is also the only hotel in the IHG chain I have experienced where the bar/restaurant first verifies whether there is a positive balance on the overall statement before allowing the guest to charging a bill for lunch food to the room. What is this? Goes hand in hand with first comment.
The staff should take ordered food to the room instead of the guests themselves.
Empty minibars / fridges are of no use.
Rightly said, it is a 2 star hotel, but for 4-star pricing.
Lot's to be improved, start with changing the management and front desk staff.
October 30, 2013
Rated 5.0 out of 5.0 by Krishn Great Service & Near to Terminal3
My stay was great....
Will come again definitely....
Good staff and reception people....
October 30, 2013
Rated 4.0 out of 5.0 by MeriGH Stayed at the Holiday Inn Express with a toddler
The staff are very helpful both at the reception and at the restaurants, they did everything to make it work. The room was not clean and there were not many food options for small children. I had to have it custom-made and paid double the price. I LOVED the huge loan next to the hotel, where my baby could run around and enjoy the evening.
It would be great if there was a shuttle pick up from terminal 2. I was with a small child and could not wait to get to the hotel room to sleep. I paid for the taxi, and the taxi expense, combined with the hotel room expense was equal to staying at the Terminal hotel, which I may do next time.
October 28, 2013
Rated 2.0 out of 5.0 by Kuttan Below average
Proximity to Terminals 1 & 3 is the only advantage. Friendly staff too. Below average rooms - with hardly any view. Plus is being among the cheapest of properties available in Dubai.
October 17, 2013
Rated 3.0 out of 5.0 by Kieth Just o.k.
Apart from the proximity of the hotel to terminals 1 and 3 and the free shuttle, I can not say too much about the hotel.
The rooms are small but clean and provide the basic requirements.
It is not an Intercontinental and you can't expect as such.
October 10, 2013
Rated 3.0 out of 5.0 by Kieth Bed ok,friendly service. Best of all is the location
This was the third time I stayed at the HIEx in 2 weeks. Despite asking for a room with no adjoining door and some form of a view,I was not able to achieve this.
I was not really recognised as a Platinum Member.
Worst of all,the Clerk who checked me in forgot to return my passport and it was found later in the scanning machine.
I was MOST concerned.
October 6, 2013
Rated 5.0 out of 5.0 by Daddy70 Value
Convenient, comfortable and value for money. Recommended for short visit.
October 3, 2013
Rated 4.0 out of 5.0 Dont Think Twice, Experience 'Holiday Inn'
I recommend. There is nothing about the Hotel that one can crib about. Perfect setup for a close-to-Airport Hotel which has all the necessary ingredients for spending your nights in Dubai.
October 3, 2013
Rated 3.0 out of 5.0 by eDawmit 3 steps forward 3 steps back...
I landed at 2:20am and had a flight at 12:30pm so I had decided to get a few hours of sleep in a proper bed. Good decision. I didn't need the frills, just a comfy bed.
The guy at the IHG booth pointed me towards the shuttle which took me directly to the hotel. One step forward for the shuttle.
Check in was swift, service polite, felt acknowledged, went to room. One step forward for the staff.
Room was sparse, after all it is an Express, but bed comfy although I thought the pillows were unusually small. Whatever. One step forward for the room.
Shower, couldn't get it to hot. It was 4am and i wanted a hot shower and to go to bed. Bed was more important than complaining. Had a cold shower. One step back for the room.
Called maintenance in the morning. At first he couldn't get it to hot either. Eventually he fixed it. No steps anywhere because I had expected it to work in the first place.
Went to breakfast. Not amazing. The Holiday Inn Express at Melbourne Airport had a small but fabulous breakfast. This one wasn't at all. And no omelette station. Pile of fried eggs not particularly hot and sausages inedible. One step back for breakfast.
Then... the piece-de-rating-resistance... Got into the shuttle bus to the airport, went to various terminals, advised to wait, was not advised to get off, bunch of people got on, and 30 minutes after leaving the hotel, the driver drove me and this one other guy back to the hotel! One giant leap backwards for the shuttle.
Super annoyed, I demanded the concierge guy pay for a cab. He instead arranged the shuttle to leave again immediately and to go straight to departures and was there in about 8 minutes. Responsiveness to crisis well-handled, but no points for that.
The driver said he had forgotten and had got distracted with the bunch of regular standby-flight customers who had got on. A presumably one-off mistake that is difficult to tarnish an entire hotel, but it did tarnish my experience of it. I'd probably choose another in the IHG group instead next time.
October 1, 2013
Rated 4.0 out of 5.0 by elcamigo breakfast variety
Breakfast was not varied as in other vists!!!!!!!!!!!!!!!!!!!!!!!!!!!
September 30, 2013
Rated 4.0 out of 5.0 by NicolaB Ideal location for airport
Arrived late evening and left early morning for flight but bed was very comfortable and room had everything we needed. Didn't try breakfast as we left before it was available . Also good courtesy bus facility to airport
September 27, 2013