Rated 3.7 out of 5 by 140
Rated 3.0 out of 5.0 by GFGUENTER1 not on HIE standard
our flight to DXB was delayed, we arrived after 11:30 PM at DXB
no shuttlebus at this time. When we arrved in the front of our room, we found a dirty plate in the fron of the room door. Also there was only one towel in the room ( for 2 people). Carpets in the room was dirty. In the room we could hear the starting aircrafts.
March 11, 2013
Rated 5.0 out of 5.0 by Megsbooty Great Service Assured
This hotel is one of my favourites due to the care and attention of the staff------nothing is a problem for them. Good location,nice rooms,helpful staff. What more could you want in a very nice hotel.
I feel welcome,valued and happy every time I visit Dubai if I am staying in this hotel and highly recommend it
March 9, 2013
Rated 5.0 out of 5.0 by Souppy64 Perfect for an overnight stay
I frequently have layovers of 11 plus hours and this is the perfect hotel to stay overnight. It is conveniently situated next to the airport, the rooms are good and the beds are really comfortable.
March 9, 2013
Rated 4.0 out of 5.0 by Pat73r Comfortable and good service
I would recommend this hotel to anyone looking for good service and reasonable price. I would say it is value for money and I stayed there for 6nights which would give you good time to evaluate hotel and service. The security was also perfect in its duty with the CCTV cameras. It has plenty of basement parking for guests with cars. It is conveniently located near the Airport but away from the city but Metro stn. is very close about 10min by walk from the hotel.
I would like to say the breakfast spread was much better than what we received in Holiday Inn Express all over USA.
Would like to suggest to have head shampoo separate than having it with body soap as it used to make hair dry.
March 8, 2013
Rated 4.0 out of 5.0 by Ariemil Great value
Good breakfast, value and the staffs are very friendly.
March 4, 2013
Rated 2.0 out of 5.0 by Badman123499 for one night ok but not for a longer stay
- first room was the wrong one (no double bed)
- we have to transport our stuff to room 1 AND also when we changed the room to the right one! Very bad service!!!
- very expencive for that service!
--> the stuff gived us the feeling of no welcome at Dubai Holiday Inn
March 4, 2013
Rated 3.0 out of 5.0 by Roberto64 Convenient Location
The overall quality of this hotel was below the average for a Holiday Inn Express. It is extremely over priced for the quality of the facilities, and the service was mediocre. The best thing about this hotel is its location, since it is right next to the airport, and the shuttle sercive they provide to the airport. If you are in a hurry to catch a late night or early morning flight, I would recommend it, otherwise, I would not stay there again.
February 24, 2013
Rated 4.0 out of 5.0 by H1958 good hotel
Hotel was in good condition, rooms and other areas were quite clean.
Breakfast was fairly good and enough with suitable seating area.
While the hotel was in remote location, outside the city, taxi and metro were available. Stores were far from the hotel.
Room amenities were not enough.
The received services were reasonably good for the paid amount.
February 9, 2013
Rated 4.0 out of 5.0 by Yasir great hotel
good money value, next to metro station and 5 min to airport
January 28, 2013
Rated 4.0 out of 5.0 by OwZee Second review: I stand corrected!
I have reviewed this same IHG property a few weeks back, and as i said, i went back there again last week (the location just works for me), and the room they gave me this time was just as i hoped the first one would be! The cleanliness and state of the room in general was as one would expect from such a chain of hotels, i actually thought to myself that they got this room from the other property that i compared it with before?!
Unfortunately for HIE is that this time around, my 4-night stay was reduced to a 1-night and i checked out earlier; but next time i'm back (and i will do); i'm asking for the same room.
January 21, 2013
Rated 4.0 out of 5.0 by EliotK Convenient and comfortable near the airport
Courteous and helpful staff, comfortable room, convenient location right by the airport so was great for a short overnight stopover whilst changing flights en route from India back to the UK. Free shuttle bus every half hour to and from terminals 1 and 2. Stayed there twice now and would stay again.
January 16, 2013
Rated 5.0 out of 5.0 by NLAKRO Perfect hotel
This hotel is located nearby Dubai airport which is ideal for stopover-night. The rooms are comfortable and clean.
Shuttle bus available, good service.
January 13, 2013
Rated 4.0 out of 5.0 by MFarooq Good service
It is a good budget hotel with basic amenities. Reception service is excellent. Food & Beverage product and service is average. Convenience shop need to store more variety of food items. Breakfast service needs to be improved and boiled eggs is recommended to be on the breakfast menu everyday. Good value for money and clean hotel.
January 13, 2013
Rated 5.0 out of 5.0 by Oman Location
Very convenient to the airport and close to the Emirates metro station - makes access to Downtown Dubai very convenient.
January 8, 2013
Rated 3.0 out of 5.0 by BbqBbq Near Airport
Other than the advantage of being near the airport, and a free shuttle bus service every 30 minutes, the hotel does not make a happy stay for us, a young couple.
First, we were not given the room that we booked for. We had reserved a Double Room with sofa bed via Booking.com. Instead, we were given a Twin Room without sofa bed, and there was only one towel inside the bath room, though the staff at the Reservation Counter knew there were two of us. The smoking smell was strong in this room too. We made a call to request for additional towel, but it never arrived until the next day. My partner had to use the hand towel after his shower instead.
Second, breakfast choice was poor. The only cooked food was hard boiled eggs, tomatoes and harsh brown. The rest are crossaunts, muffins and cereals.
If you are on a budget and only on a short stay, or just need a bed and breakfast near the airport without any expectation, then you can consider this hotel.
January 7, 2013
Rated 4.0 out of 5.0 by Ayoun well located for short stay
the hotel is very easily reachable from the airport and offers a free shuttle service every 30 min. a metro station is also nearby. therefore this hotel is very suitable for short stay guests.
the room was small but comfortable and clean. unfortunately the room was not tidied up after the first night as the cleaning service wanted to make our room up at 9:30 pm. which would be totally unacceptable if we would have stayed there longer.
the breakfast was very good and offered a wide variety of food and drinks to choose from.
internet access is available at a surcharge and the access time cannot be split over one day or more but has to be used up at once.
the staff was very helpful and forthcoming.
the atmosphere is very clean and impersonal which I find very appropriate for an airport hotel.
January 7, 2013
Rated 3.0 out of 5.0 by femmi Have to Improve considering the standard of HI
I have been staying in holiday inns across the world and this was the first and worst experience.
The front office staffs was not trained. They do not inform you on the timings of breakfast nor inform the facility of breakfast being provided. When I went late for the breakfast at 1015hrs the security and other staffs has breakfast and we were told it is closed at 0930hrs.
The bathrooms rooms were not provided with towels.
The consumables of the rooms like tea coffee and milk sachets were not refilled after they were used.
The only respite was that the restaurant services were good.
HI Dubai airport, It is time to pull up the socks and get going with the basics
January 5, 2013
Rated 3.0 out of 5.0 by OwZee Not Bad, but could be made better
I stayed in this hotel after spending a few days in another one of the same franchise in the same city, so my comparison is based on my experience during the same time era, city, brand, etc.
Staff friendliness is good, they are cordial as expected from a hotel staff, and within this specific brand; a guest's staff interaction is more or less confined to check-in/check-out, the fact that there is no room services in order for you to grade or whatnot, so that part was good.
My only take on this one is that while the building from outside and lobby looked good, my room didn't, it looked tired, it is time for a renovation i guess. and room cleanliness when i checked in was sub-par in some small detail, but usually those details are what throws people off!
I'm definitely going back there, only because i have to (weird enough; the location works for my trip purposes!).
January 4, 2013
Rated 5.0 out of 5.0 by Berthony Very comfortable and close to the Airport
Very accessable which is a great value. I will always stay there wheh i come to Dubai. Thanks for the service
January 3, 2013
Rated 3.0 out of 5.0 by Bongi Nice
Quite nice, neat and comfortable. No preferential treatment or recognition of Priority Club members. I had been there for 4 days before I received a call in my room to ask how I was doing and if I needed anything.
A particular staff called Salmon was very unfriendly and not helpful at all. Management should take note as I promised myself I must report this.
In all, my stay was pleasant and transportation into town was always made easy with a taxi available in front of the hotel at all times.
December 29, 2012
Rated 5.0 out of 5.0 by ricmino wifi was very slow
everything was easy and comfortable with the exeption of wifi who was very slowly
December 17, 2012
Rated 4.0 out of 5.0 by lisa70 great stay
Myself and my 2 kids stayed at this hotel for 1 night and thought rooms were of a good standard and service was great too. I caught a taxi as I was a bit concerned regarding the reviews of the shuttle bus and this only cost AED 30.00 and took 2 mins. I was also offered a later check out which was compliementry which I thought was a nice touch. I would definately stay at this hotel again if just transiting through Dubai.
December 14, 2012
Rated 2.0 out of 5.0 by rosco1111 Dubai
No Hot Water,Hard beds,small rooms, Staff not friendly or helpful
December 12, 2012
Rated 3.0 out of 5.0 by desertrat Cleanliness
The cleaning staff does not do a very good job of cleaning and their supervisors must not check their work. Hair on the bathroom floor and trash underneath dressers. I would of taken pictures had I known that I could post them. Contractors coming and going to Afghanistan are now staying there, not as quite with them around.
December 9, 2012
Rated 4.0 out of 5.0 by ronnie1487 Will Stay Here Again
I stayed in this hotel in June 2012 and now December 2012. The rooms are a bit small but the service and attention to detail is exemplary. The fact of the close proximity to the airport makes this a prime location for easy access to ones next flight. The restaraunt is highly maintained but the choices of meals are limited. The lounge is convenient and relaxing. All in all I will stay here again and again with this type of service.
December 8, 2012
Rated 4.0 out of 5.0 by Ruby1 Good Hotel
The hotel is excellent but the restaurant service is atrocious. Every time I stay there and go for breakfast, there is no service, no staff around, if you ask for cold water no one responds and the worse of all the tables are all dirty and no one around to clean them. Everyone including me sat on dirty tables. I asked a staff walking by but in vain. And this is not the first time, it has happened to me. Every time I stay there it is the same story at the breakfast. But the stay at the hotel, the front desk staff are excellent.
December 5, 2012
Rated 5.0 out of 5.0 by Dede Best Holiday inn I stayed in
Specially the front office staff they are very friendly and helpful
I will recommend this hotel to everyone I know best Holiday inn I stayed in
November 22, 2012
Rated 4.0 out of 5.0 by Berry1510 Great location near the airport
Spent two nights with my son. We stopped over from India to USA and Zambia and we were able to relax and refresh at this facility
November 21, 2012
Rated 4.0 out of 5.0 by David2002 A wonderful experience spoiled by one member of the staff
I was greeted by the receptionist on duty and a trainee receptionist. They offered me a warm welcome. My room was clean and quiet. The location of the hotel was very good, with shuttle bus to DXB every thirty minutes. On checking out, every thing went well, until I ask if the shuttle bus take hotel guests to the departure level, as I have two heavy suitcases. Another receptionist overheard my question and interrupted the conversation, for some silly reason, he seems to be irritated by my simple question (which was NOT directed at him) he interrupted and told me that the shuttle bus only go to the arrival level. If I want to go to the departure, then I should get myself a taxi and pay for it. That person was not a trainee, but his attitude was most regrettable, especially every other staff at the hotel was helpful and welcoming.
However, when the shuttle bus driver saw me with two large suitcases, he took me to the departure level and even offer to get me a luggage cart. He saved the day, and restored my faith in Holiday Inn
November 19, 2012
Rated 1.0 out of 5.0 by Peej Not great!
This hotel has a great location. The room was clean and quiet, and the bar food we had was ok. The big problem was that there was no hot water and the bed was like sleeping on an ironing board. So, two of the most important elements for me personally were missing. My husband and I had a poor nights sleep - and as he said, it it a great place if you have a 4am flight because you'll definitely make it as you won't be able to sleep!
November 18, 2012