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Rated 3.8 out of 5 by 115 reviewers.
Rated 3.0 out of 5.0 by Hotel trip spoilt by poor iron experience What would have been a glowing report for this hotel was marred because their iron damaged my shirt and the follow up action was very poor. August 18, 2014
Rated 4.0 out of 5.0 by Comfortable, Good Location and Value for money The hotel is a good location for Business Trip and value for money budget hotel. Nearby to Palm and other mall. August 16, 2014
Rated 5.0 out of 5.0 by Friendly and knowledgeable staff at front desk I arrived 5 hours prior to check in time, however the lady at the front desk was extremely helpful and accommodating. Greeted with a smile, she assisted me with access to the internet while I waited. She arranged a room for me within the hour that I arrived. The front desk staff were knowledgeable of the area and provided me with directions to the building I had to go to the next day. Great service and great value for money. Will certainly stay at this hotel should I visit this area again. August 14, 2014
Rated 4.0 out of 5.0 by Hotel with Good Hospitalaty. Overall the stay was comfortable. The attention provided by the staff was superb. One important comment.! The food was very very expensive, not worth the money. Management should ensure that it should be value for money. August 13, 2014
Rated 5.0 out of 5.0 by Friendly and engaging staff I have used this hotel a number of times over the last 12 months and every time I have been the staff are always courteous, engaging and have a smile on their faces, this extends to all areas of the staff from the front desk and reception area to the cleaners of the rooms. August 3, 2014
Rated 4.0 out of 5.0 by Hotel Accommodation Breakfast is not at all good. Same menu and they are calling it as standard one. July 24, 2014
Rated 2.0 out of 5.0 Poor Customer Service The house keeping staff was very responsive and friendly. Rooms are clean and offer value for money. Breakfast menu is repetitive. If you face any IT issue (primarily difficulty in connecting to wifi) then do not expect it to be resolved by the hotel staff; you are on your own. The staff at the reception is the worst I have come across in the GCC region. The word called "Empathy" is missing from their vocabulary. July 16, 2014
Rated 3.0 out of 5.0 by Hotel ok * keine Insekten oder Kakalaken im Zimmer gesehen. * Zimmerservice war gut (Reinigung / Bett/ Handtuecher) * Badezimmer, Schimmel im Silikon der Dusche * Badezimmer Ablauf Waschbecken * Bett und Zimmer groß und sauber * Fernsehprogramme, deutsche Sender, Fußball WM ? * etwas dezentrale Lage * Pub neben an, mit einem Fahrstuhl erreichbar (Bier am Abend möglich) July 14, 2014
Rated 3.0 out of 5.0 by Internet very slow Increase the internet speed It is written in your slogan that hotel is in Internet City but the internet speed is very low and always cut and required to reconnect. They I make complaint to reception and they promise me to increase the speed by next day but they did not. July 6, 2014
Rated 5.0 out of 5.0 by Good Sevvice The standard of hospitality from the staff, from reception. restaurant July 4, 2014
Rated 4.0 out of 5.0 by My Stay at hotel Holiday Inn knowledge village My Stay at hotel Holiday Inn knowledge village. The overall experience was very pleasant and nice. The only issue I experienced was with internet for which I specifically asked before my booking but I didn't receive the promised Internet service. The rest was all brilliant. Keep up the good work :) July 3, 2014
Rated 2.0 out of 5.0 by Bed, pillows very good. Room/Bathroom greatly lacking No iron. No shampoo/conditioner. Blood or red wine stain in carpet. Bar code stickers on furniture. Lady guarding the eating room always looked unhappy. Other staff was great, helpful, and happy. I did feel secure there. The shower also leaked 1 night when I was there. Maybe b/c of direction of the water in the shower at that use. July 2, 2014
Rated 4.0 out of 5.0 Reasonable Price Reasonable Price .however still missing Entertainment may be Swimming Pool ,Playstation or game consoles Corner ....etc July 1, 2014
Rated 4.0 out of 5.0 by price quality match I'm a regular visitor of hotel, everything is great and runs under the holiday inn standards one issue was the cleanliness of room , task seemed not to be completed for the last 2 days i noticed. thank you. June 29, 2014
Rated 3.0 out of 5.0 by Disappointed Although I had booked 7 rooms two weeks ahead through the internet, and spite of arriving at 4:30 pm..... Rooms where not ready and we had to get 4 of them after 30 min & others after an hour or so...... Excuses where there was a crew & just left !!!!! June 23, 2014
Rated 5.0 out of 5.0 by New Rooms We had a very pleasant stay at this hotel. We stayed in one of their new rooms which was excellent! The staff are very helpful and the breakfast was enough and healthy. It was at a walking distance from my company. June 21, 2014
Rated 4.0 out of 5.0 by Good service Quality of stay versus price very attractive. Staff was very helpful Internet was way too slow. We were disappointed not to be able to watch the world cup on the TV of our room. June 19, 2014
Rated 5.0 out of 5.0 by Excellent Hotel One of the best Holiday inn express experience I have ever had. Very polite and genuine staff, very convenient location. I will definitely come back to this hotel. June 15, 2014
Rated 5.0 out of 5.0 by recomendation I would like to recommend the man in the reception called Jameel. he did his part on perfect way. June 3, 2014
Rated 5.0 out of 5.0 by Excellent No words to describe - very comfortable & family feel Worth the stay, kids loved it, excellent service, great people, superb management, staff and service.... DEFO WILL GO AGAIN,,, with family, friends or business delegates.. June 2, 2014
Rated 5.0 out of 5.0 by Diligencias en Knowledge Village La ubicacion del knowledge Village es a 3 minutos del Hotel caminando June 2, 2014
Rated 5.0 out of 5.0 by Good value for Dubai Internet City I stayed here due to business in Dubai Internet City. This is very well located for any work there, but during the night there is not much in the area. It is cheaper than the nearby Holiday Inn in Al Barsha but that one has a lot more dining and shopping options within the immediate vicinity. For me this property was perfect as I was happy to have a quiet night in to relax at the end of each day. This property is up to the usual Holiday Inn Express standard. Room and bathroom immaculately clean and a good choice of TV channels. I found the Internet to be fine for my needs. This is in a quiet area, so you are unlikely to be disturbed by any road traffic during the night. Staff performance was good, and check-in was thankfully fast as I arrived late in the evening after a long day of travel. I didn't get time to fully sample the breakfast on offer so cannot comment on its quality or range. Overall, a good stay at this property and I would recommend it to others. May 27, 2014
Rated 1.0 out of 5.0 by all time low This hotel was selected due to the proximity to our office. While my first few stays here I was greeted by some of the most helpful, kind, thoughtful staff this timeI was not so lucky. From the moment I checked in I had an uphill battle with the hotel staff. While the internet speed is usually slow it stopped working at one point and they tried to blame me when they needed to reset their hardware(eventually they did this but I had to prove I actually knew more about IT then they did). Checking out after a week of battles nearly drove me over the edge when any shred of common courtesy, or basic customer service skills seemed to run screaming from the building as the front desk clerk felt talking to me like I was an idiot was appropriate. When it turned out I was right and she was wrong there wasn't even an apology. I write this now as I sit back in this hotel getting even worse treatment. May 26, 2014
Rated 5.0 out of 5.0 by Excellent hotel, but poor internet This hotel is excellent with good size rooms, good facilities. The staff are friendly and helpful and the prices are good. It's a shame that the internet was slow and unreliable and that may lead me to choose somewhere else next time I'm in Dubai. having said that there is internet and it's free so if your use is small then it's a great hotel. May 17, 2014
Rated 4.0 out of 5.0 by Very functional hotel Nice room, did not use the restaurant as there are many nice restaurants local to the hotel. This hotel was walking distance from my office so, so much the better. The hotel has a bar (Story) at the top of the hotel which is also a very nice place to have a beer after work. April 22, 2014
Rated 2.0 out of 5.0 by Would avoid this place if possible. I chose this Holiday Inn Express because of proximity to work. I was very disappointed with its small rooms, loud noise coming from the Story Club and the very limited choices for breakfast and its very short window. Not to mention its slow internet connection and the many problems encountered when using multiple devices. However, the staff were friendly and cooperative. I would choose this location again if I have no other choice, a sad conclusion. :( April 16, 2014
Rated 1.0 out of 5.0 by Worst holiday ever!!! I used to always stay at your hotels as my company (KPMG) has a corporate account with you. Therefore I thought I may use your hotel in dubai for a family vacation. As it turned out it was possibly the worst travel decision I had ever made. The hotel was absolutely awful! The service, staff, rooms just a total disaster. I booked 3 rooms for 7 nights, all paid up front nevertheless I received a phone call on the second day and was informed that we had to leave the hotel because the management had made a mistake in booking. After ruining my whole day and thinking where I am going to take my whole family the finally decided to keep us in. The room service was shocking, nothing in the rooms not even soap or shampoo. At midnight, a club on the roof would start playing music which was so laud that shacked our bed. In summary, it was the worst holiday stay for me and my family and frankly quite embarrassing. I am planning to write to our corporate travel to limit our stay at the chain and also share the experience with my colleagues. I had always regarded the chain highly but after recent stay I never recommend the hotel. April 5, 2014
Rated 4.0 out of 5.0 by hotel stay best staff i have come across in Hotel in my life, so friendly and helpful and always smiling and very polite. Absolute stars! Pay rise for these people!!! absolutely valued staff you have there. April 2, 2014
Rated 5.0 out of 5.0 by Freindly staff and excellent service I enjoyed the stay in Holiday Inn Express Dubai Internet City but for one incident for which Holiday Inn Express is not directly responsible. I booked hot air balloon ride with the tour and travel desk in the hotel using my credit card. The booking was confirmed by the staff at the desk after checking over phone the availability for the ride on 21 Mar 14. In the evening when I returned to the room there was a message on the phone that the ride is fully booked for 21 Mar 14 and offered the ride for next day. I informed the travel desk that I was departing that day and not suitable. I requested the booking shall be cancelled and reverse the charges on my credit card. The travel agent offered me refund in cash as per the local currency rate. But I told him I will suffer exchange loss and hence want the charges to my card be reversed. The agent pretended that he does not know how to reverse the credit charge. He actually returned in cash in local currency after one and half days. Since Holiday Inn has offered space in their hotel for travel agent to enhance the guest service, Holiday Inn is indirectly responsible for the proper service provided by travel agent stationed in their hotel. I look forward to Holiday Inn Express Dubai Internet City to convey this strictly to the agent and help to ensure guest get the same standard of Holiday Inn service. March 27, 2014
Rated 2.0 out of 5.0 Smelly rooms and elevators Seemed the rooms and elevators smelled like stall smoke. First rom we got was right next to the gym and elevator heard everything and stunk. Second room smelled worse finally the third room was not that bad. Each time we stepped into the elevators smelled like old sweet smallness of cigarette smoke Breakfast was ok did not have a lot of fruit or veggies choices. Coffee was pretty decent and all the fried food if you were into that looked fried and cooked Front desk personnel were great. Excellent service by all can't not complain about any of them. Always helpful and willing to accommodate us March 25, 2014
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