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Rated 3.8 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Excellent Hotel One of the best Holiday inn express experience I have ever had. Very polite and genuine staff, very convenient location. I will definitely come back to this hotel. June 15, 2014
Rated 5.0 out of 5.0 by recomendation I would like to recommend the man in the reception called Jameel. he did his part on perfect way. June 3, 2014
Rated 5.0 out of 5.0 by Excellent No words to describe - very comfortable & family feel Worth the stay, kids loved it, excellent service, great people, superb management, staff and service.... DEFO WILL GO AGAIN,,, with family, friends or business delegates.. June 2, 2014
Rated 5.0 out of 5.0 by Diligencias en Knowledge Village La ubicacion del knowledge Village es a 3 minutos del Hotel caminando June 2, 2014
Rated 5.0 out of 5.0 by Good value for Dubai Internet City I stayed here due to business in Dubai Internet City. This is very well located for any work there, but during the night there is not much in the area. It is cheaper than the nearby Holiday Inn in Al Barsha but that one has a lot more dining and shopping options within the immediate vicinity. For me this property was perfect as I was happy to have a quiet night in to relax at the end of each day. This property is up to the usual Holiday Inn Express standard. Room and bathroom immaculately clean and a good choice of TV channels. I found the Internet to be fine for my needs. This is in a quiet area, so you are unlikely to be disturbed by any road traffic during the night. Staff performance was good, and check-in was thankfully fast as I arrived late in the evening after a long day of travel. I didn't get time to fully sample the breakfast on offer so cannot comment on its quality or range. Overall, a good stay at this property and I would recommend it to others. May 27, 2014
Rated 1.0 out of 5.0 by all time low This hotel was selected due to the proximity to our office. While my first few stays here I was greeted by some of the most helpful, kind, thoughtful staff this timeI was not so lucky. From the moment I checked in I had an uphill battle with the hotel staff. While the internet speed is usually slow it stopped working at one point and they tried to blame me when they needed to reset their hardware(eventually they did this but I had to prove I actually knew more about IT then they did). Checking out after a week of battles nearly drove me over the edge when any shred of common courtesy, or basic customer service skills seemed to run screaming from the building as the front desk clerk felt talking to me like I was an idiot was appropriate. When it turned out I was right and she was wrong there wasn't even an apology. I write this now as I sit back in this hotel getting even worse treatment. May 26, 2014
Rated 5.0 out of 5.0 by Excellent hotel, but poor internet This hotel is excellent with good size rooms, good facilities. The staff are friendly and helpful and the prices are good. It's a shame that the internet was slow and unreliable and that may lead me to choose somewhere else next time I'm in Dubai. having said that there is internet and it's free so if your use is small then it's a great hotel. May 17, 2014
Rated 4.0 out of 5.0 by Very functional hotel Nice room, did not use the restaurant as there are many nice restaurants local to the hotel. This hotel was walking distance from my office so, so much the better. The hotel has a bar (Story) at the top of the hotel which is also a very nice place to have a beer after work. April 22, 2014
Rated 2.0 out of 5.0 by Would avoid this place if possible. I chose this Holiday Inn Express because of proximity to work. I was very disappointed with its small rooms, loud noise coming from the Story Club and the very limited choices for breakfast and its very short window. Not to mention its slow internet connection and the many problems encountered when using multiple devices. However, the staff were friendly and cooperative. I would choose this location again if I have no other choice, a sad conclusion. :( April 16, 2014
Rated 1.0 out of 5.0 by Worst holiday ever!!! I used to always stay at your hotels as my company (KPMG) has a corporate account with you. Therefore I thought I may use your hotel in dubai for a family vacation. As it turned out it was possibly the worst travel decision I had ever made. The hotel was absolutely awful! The service, staff, rooms just a total disaster. I booked 3 rooms for 7 nights, all paid up front nevertheless I received a phone call on the second day and was informed that we had to leave the hotel because the management had made a mistake in booking. After ruining my whole day and thinking where I am going to take my whole family the finally decided to keep us in. The room service was shocking, nothing in the rooms not even soap or shampoo. At midnight, a club on the roof would start playing music which was so laud that shacked our bed. In summary, it was the worst holiday stay for me and my family and frankly quite embarrassing. I am planning to write to our corporate travel to limit our stay at the chain and also share the experience with my colleagues. I had always regarded the chain highly but after recent stay I never recommend the hotel. April 5, 2014
Rated 4.0 out of 5.0 by hotel stay best staff i have come across in Hotel in my life, so friendly and helpful and always smiling and very polite. Absolute stars! Pay rise for these people!!! absolutely valued staff you have there. April 2, 2014
Rated 5.0 out of 5.0 by Freindly staff and excellent service I enjoyed the stay in Holiday Inn Express Dubai Internet City but for one incident for which Holiday Inn Express is not directly responsible. I booked hot air balloon ride with the tour and travel desk in the hotel using my credit card. The booking was confirmed by the staff at the desk after checking over phone the availability for the ride on 21 Mar 14. In the evening when I returned to the room there was a message on the phone that the ride is fully booked for 21 Mar 14 and offered the ride for next day. I informed the travel desk that I was departing that day and not suitable. I requested the booking shall be cancelled and reverse the charges on my credit card. The travel agent offered me refund in cash as per the local currency rate. But I told him I will suffer exchange loss and hence want the charges to my card be reversed. The agent pretended that he does not know how to reverse the credit charge. He actually returned in cash in local currency after one and half days. Since Holiday Inn has offered space in their hotel for travel agent to enhance the guest service, Holiday Inn is indirectly responsible for the proper service provided by travel agent stationed in their hotel. I look forward to Holiday Inn Express Dubai Internet City to convey this strictly to the agent and help to ensure guest get the same standard of Holiday Inn service. March 27, 2014
Rated 2.0 out of 5.0 Smelly rooms and elevators Seemed the rooms and elevators smelled like stall smoke. First rom we got was right next to the gym and elevator heard everything and stunk. Second room smelled worse finally the third room was not that bad. Each time we stepped into the elevators smelled like old sweet smallness of cigarette smoke Breakfast was ok did not have a lot of fruit or veggies choices. Coffee was pretty decent and all the fried food if you were into that looked fried and cooked Front desk personnel were great. Excellent service by all can't not complain about any of them. Always helpful and willing to accommodate us March 25, 2014
Rated 1.0 out of 5.0 by Unclean room, unclean bathroom I am an IHG Gold member and this has been the worst stay of any IHG hotel. The room was not clean (carpet was spotty and dirty), the bathroom had mildew all over. The only reason I didn't leave is that I was so tired that I couldn't move. I checked out first think in the morning and moved to a different hotel. March 24, 2014
Rated 4.0 out of 5.0 by Great Value Not a luxury hotel but it has a great value and the staff is really kind March 22, 2014
Rated 5.0 out of 5.0 by Just enjoy Nice hotel,well located with a very welcoming staff. The stay was really comfortable, just what's needed to get th best experience in Dubai. Special thanks to the night receptionist : "Najah" He was really helpful and understanding, really welcoming and is until now the best receptionist in the hotel . March 20, 2014
Rated 3.0 out of 5.0 by Good, but can be better The hotel was very easy to find, and the reception was good. I was greeted properly, and paperwork done quickly. The room was nice, and had options of pillows, lots of TV channels, free internet, and good services. What I did not like was that you can never open the window, and it felt tight, which could be an issue if you're Claustrophobic. The bathroom was fair, but hated the fact that you have the Shampoo and the shower gel combined in one bottle which didn't really help so I had to grab my own shampoo. The breakfast didn't taste good at all, it was very poor from Juice, to croissant, to the toast. All those small details can make a different in this hotel. March 20, 2014
Rated 3.0 out of 5.0 by "High Speed" internet is in fact quite slow. And it's 600AED for a week. I asked for my money back after paying 600AED for high speed that was not high speed. They said they'd send the internet support person. Twice. Management says high speed should be 2Mbps, and it is. Meaning they regulate it down. In this day and age, you should be able to watch a youtube video without it stopping a dozen times to buffer. Especially if you paid $200USD for high speed... March 19, 2014
Rated 4.0 out of 5.0 by Cool And Comfortable... I stayed here for 4 nights, and had a wonderful time. The first impression is it's a very hip and cool hotel. It does not feel like a chain hotel, which is exactly what I'm looking for. They were very comfortable. I was quite pleased with the size of the room. Very nice! The bathroom was a good size, huge shower, and very clean. Housekeeping was great too! The staff was courteous and kind. The location is perfect for people exploring Dubai City, Jumeirah Beach, Palm Island etc. It's has easy access to the Dubai Internet City Metro Station in walking distance to many attractions. It was great for me, since this was my very first time to Dubai. Overall, I was so happy about this choice. I would stay here again in a heartbeat with my family in future. March 16, 2014
Rated 4.0 out of 5.0 by Comfortable hotel This is a nice hotel, peaceful and value for money. I stayed at this hotels for 4 days and found it was quite comfortable. The staffs were very helpful. March 10, 2014
Rated 5.0 out of 5.0 by what I need Holiday Inn Express meets all my needs. A brand Hotel, clean rooms, free breakfast, free internet, acceptable price and nice friendly staff. March 8, 2014
Rated 5.0 out of 5.0 by clean and comfortable Consisting Good Service And Friendly And Helpful staff February 22, 2014
Rated 4.0 out of 5.0 by Good Place Great place. Simple but very good. Nothing too luxurious, but good hosting. February 22, 2014
Rated 4.0 out of 5.0 by Good value , Great location Hi, I stayed in the hotel for one day, It was good and it is 5 minutes walk to the Metro station. I recommend this hotel as I had a good stay and the staff are friendly and helpful. February 22, 2014
Rated 4.0 out of 5.0 by it si very nice staff I liked the staff they are very nice and they are friendly and helpful February 20, 2014
Rated 4.0 out of 5.0 by Great value for money The room was clean, spacious with an essence of luxury. Breakfast was tasty with a decent variety of food. The hotel was near to popular locations such as JLT, Dubai Marina, Mall of the Emirates etc... The Lounge Bar next to the hotel has a great view and atmosphere. February 17, 2014
Rated 2.0 out of 5.0 by Stinky room I booked a smoking room since all non smoking ones were unavailable...no wonder. I do smoke now and then and thought well shouldn't be an issue. The smoking rooms are at Level 4. The heavy stale smoke smell hits you immediately and in the room was just impossible to breath. Staff were helpful and tried to spray fresheners but no luck. I spent most time out of the room. On the bright site the Story roof top bar is excellent and compensated a bit. Make sure you book a non smoking room. February 11, 2014
Rated 5.0 out of 5.0 by Good service, good food, good staff I was really impressed with the hospitality of the staff in this hotel. From the day i checked in till the day i checked out, i received high standards of service from them. They were friendly, helpful and willing to assist me as and when i needed assistance. I would also like to express my gratitude towards one of your room cleaning staff, his name is Peter , i think. He is certainly of the best room cleaning staff i have ever met with always a smile on his face and greeting me as and when i see him. In all, this I certainly enjoyed my stay in this hotel and would recommend it to my friend! February 6, 2014
Rated 5.0 out of 5.0 by Great Room Everything from late night checking to morning tour reservation was all Amazing, couldn't be more please with my stay, very clean room n hotel, the lunch setup was amazing with many choices, highly recommend as a Privilege Member - will always look to stay on my trips and visits to Dubai. Thanks to All Staff February 3, 2014
Rated 4.0 out of 5.0 Best 2star hotel Best location for knowledge village students..so clean.. January 16, 2014
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