Rated 4.0 out of 5 by 91
Rated 5.0 out of 5.0 by Virtuoso Comfortable bed and great service
*Nice location with sea view; close to the city center, but away from noise of the center
*Knowledgeable staff was ready to help and responded fast to our requests
Well done HI Express
December 26, 2013
Rated 5.0 out of 5.0 by Virtuoso Virtuoso
* Nice Location, close to the city center, but away from noise of the center.
* Excellent staff cooperation, fast response for our requests
Well done HI Express
December 25, 2013
Rated 4.0 out of 5.0 by Julia3984 Comfortable to stay
Overall is good. Nice Breakfast, near Jumeirah Beach, and one of Big Bus station.
December 19, 2013
Rated 4.0 out of 5.0 by Sayad Nice and pleasant stay
it was a Nice and pleasant stay. Staff were very knowledgeable and did their best to accommodate my requests.
I would recommend this hotel for stay...
Thank you Staff for your nice hospitality
December 5, 2013
Rated 3.0 out of 5.0 by Greekmum Quiet room.
Good value for money. Breakfast was good, bit evening meal was poor. Staff wasn't very attentive and clearing tables was not the top of jobs. Knowledge of local shops seemed quite limited.
December 1, 2013
Rated 4.0 out of 5.0 by harpin1 Pleasant say in Nov 2013
I stayed with my family for 4 nights in Nov 2013. We enjoyed our stay. Morning breakfast is good. Hotel is located at convenient place in city .
November 30, 2013
Rated 5.0 out of 5.0 by Cincitime Great 5 day stay
We just returned from Dubai and found this hotel exceeded our expectation. We picked do the great price and I was initially unsure of the location but it turned out to be a good location choice as well. The hotel is walking distance to the beach but offers a free shuttle every day coupled with an offering to a few other locations but honestly with the price of the taxi's it mattered little. A taxi ride to the beach should be less then $3.00 in fact even a one hour taxi ride is seldom more then $15.00 and taxi's are new and plentiful. The beach is excellent and one good reason to pick this hotel. Breakfast was well done, plenty of tables and staff a couple of coffee/cappuccino machines, pastries, eggs, all you would expect of a Holiday Inn Express back home and more. Our room was very quiet. The staff and management went out of their way to help with directions, getting taxi's, etc. There is also a bar just off the lobby with great happy hour specials. Special thanks to Ali and the rest of the staff.
November 19, 2013
Rated 4.0 out of 5.0 by RockMyBoat Good location & Price - Needs renewing
Great hotel for what it is. I visit Dubai often, if you rent a car like me and rarely spend anytime at the hotel and just require a clean place to sleep then this fits the role perfectly with a decent price (provided it is low season or no events going on).
A few issues from this visit. Hotel was packed and there was barely any hot water two mornings in a row. Furthermore the bathrooms need renovating as they have reached the point that cleaning can't fix (especially shower area & WC cover).
November 18, 2013
Rated 4.0 out of 5.0 by LRP1973 Near of Jumeirah beach
Hotel is good, the service was excellent. Hotel is next to Jumeirah Beach. But the hotel is far from the main tourist sites of the city. Metro station is far away and there is no information on bus lines passing in front of the hotel and can facilitate access to the main sites (tourist spots and metro stations) city.
November 9, 2013
Rated 4.0 out of 5.0 by Zeiad thx
Thanks for yr warm welcome, yr hospitality, and yr guest caring, I will strongly recommend yr hotel for my friends,
November 4, 2013
Rated 4.0 out of 5.0 by Jimbo64 Enjoyable stay
we enjoyed our stay at this hotel. On arrival there was meant to be a sofa bed set up in our room and it was not there, this meant that the first night our daughter spent on the floor on a mattress. We voiced our opinions on this and were informed that this would be rectified the next morning but this still was not done once we had returned from our first day out. We had to go to reception and complain and it was rectified within half an hour or so. The staff were friendly and we obtained fantastic service from our room assistant Matthew who could not do enough for us. Being in a wheelchair our room was very large and the bathroom superb. The breakfast was very good with something for everybody and was kindly accommodated by the chef when I requested an omelette. Nothing was too much trouble. The only downside to this hotel was that when we ordered a taxi some of the staff tried to get us to use a limousine and we were strong and refused only using Dubai taxis. All in all a good stay and we would stay here again.
November 2, 2013
Rated 2.0 out of 5.0 by Badservice100 Awful stay
Although we have stayed at the hotel a number of times before and not experienced any problems, our stay this time was horrendous.
On arrival our room had a awful smell, the shower was dripping and the bathroom had two dirty hand towel. Though this was rectified no apology was offered. Then at 4:15am! There were children and a lady running up and down the corridor . The lady was shouting at the children at the top of her voice. After asking her on 3 occasions to respect that people are sleeping I rang reception, no answer, it is now 4:49am! I call reception a further 3 times, no answer, no it is 5:15am and my son is crying. I go down to reception, no one is available. At 5:40am the noise finally stops.
At 8:30am I am in reception and ask to see a manager, he is not available. Finally I am able to speak to the duty manager Mr Ali. He simply listens to have to say and just says "I'm sorry". I tell him how upset and annoyed we are and how we have just wasted our weekend and money. He then says "I can offer you a discount on your next day." Does he really think I would want to come and stay here again and pay for this sort of service!!! I have taken the details of his manager, I am now waiting a response. The Holiday Inn Express really need to invest in training their staff good customer service.
October 29, 2013
Rated 3.0 out of 5.0 by vevworld Good facility @ great location within a pocket friendly budget
Adequate facility at rock bottom price Breakfast to be improved
October 28, 2013
Rated 3.0 out of 5.0 by GuestFromKuwait Reception
The reception guy called Amin he is not qualified to work in the reception he asked me to pay my rooms twice and he has no expertise to deal with the guests
October 28, 2013
Rated 4.0 out of 5.0 by ksaleem room services
Location, parking, interior decoration is greato
room is as well fine except the carpet is very dirty have to wear sleepers else foots got dirty
And children cannot move around in room freely, have to keep them on the bed
when went to washroom else then towel and hand wash, rest need to call room service and request. All the time until they bring wait in the towel
October 21, 2013
Rated 2.0 out of 5.0 by Roumani Poor Breakfast, dirty towels
I did not enjoy my stay at room 335 at all, it was a shock for me and my wife.
The breakfast was poor and had very few types of food, one type of yellow cheese and one type of yogurt, then they had some fruits, and hot dogs, boiled and juicy scrambled eggs, they had two types of jam and some toast bread, the problem was that me and my wife only eat white cheese, and omelet eggs, and brown baguette bread which they didn't have, so the first day we had some fruits, and the rest of the days we had our breakfast outside the hotel.
The room had no tissues or napkins and we had to buy our own as they do not provide tissues to the rooms, to be fair they only provide toilet papers.
The bath towels were dirty and had brown dried dots on them, the smell in the bathroom was not nice, and I found that the water spray next to the toilet seat is dirty and smelly.
The room service was bad, and they ask you to collect the food yourself from the restaurant.
This was a shock as I did not expect Holiday Inn service to be that cheap and poor.
October 21, 2013
Rated 4.0 out of 5.0 by FrannieG good for business trip
Everything is good but breakfast is so poor. Same things every day.
But I will definitely stay next time. Good location, clean room and helpful staff.
September 1, 2013
Rated 5.0 out of 5.0 Great Services
I would recommend this hotel for visit as it provide quality services along with comfortable rooms, and not to forgot the professional duty manger Ali who made things go smooth with booking and was able to help whenever needed.
August 28, 2013
Rated 4.0 out of 5.0 by totoflm Nice & comfortable
Smoking room not good full of smoking smell
Parking too small and not comfortable
August 20, 2013
Rated 4.0 out of 5.0 by Feras85 Comfortable & Cozy
A cozy, clean place and a very warm reception and welcoming
August 4, 2013
Rated 4.0 out of 5.0 by khalidhindi appericiation
I enjoy my stay for 11 night in value hotel and reasonable price with excellent service and front desk staff, near of Jumeirah market satoh, Dubai mall-khalifa tower, the of summer activity, and sea
great location, safe and comfortable
July 9, 2013
Rated 4.0 out of 5.0 by Ajax123 Comfortable and great service
Nice quiet neighbourhood. Friendly reception, found ready to help anytime. Exceptionally well behaved staff. Well appointed, comfortable, noise free rooms, even the sofa-bed was surprisingly comfortable for my child. A couple of things in the bath required immediate attention and was fixed promptly. The wash line remained stuck and non-functional though. Wi-Fi was fast and hassle free except the first evening when it remained out of bound.
Liked the breakfast, good variety, somewhat repetitive.
Overall a very pleasant experience and won't hesitate to stay again.
July 6, 2013
Rated 5.0 out of 5.0 by PCTRAVELLER COMFORTABLE HOTEL & GOOD VALUE
A comfortable, safe hotel with friendly staff, not far from Trade Center and close to the nice Satwa shopping street and restaurants.
June 13, 2013
Rated 5.0 out of 5.0 by Tacco Very good
Fantastic hotel, good confort, good location, thanks to the great staffs
May 29, 2013
Rated 5.0 out of 5.0 by PCTRAVELLER2 CONVENIENT HOTEL, VALUE FOR MONEY
Highlight was the best bedsheets I have ever experienced in any hotel! Room is bright and very well lit, and some rooms have LCD TV's. The information signs/cards in the room are excellent, and a nice touch to see Earl Grey tea bags in the room. Priority Club members get all the special treatment and benefits The hotel has always been responsive to guests needs and suggestions. Shuttle buses are good. Breakfast is free and good value. I have stayed here many times, but this was the first time that they missed the wake-up call (30mins late). That could be very serious if I had a flight, and a lot of business travellers use this hotel.
May 15, 2013
Rated 4.0 out of 5.0 by desertfox52 Jumeirah Holiday Inn
Excellent location for my business trip.
Room was ok --clean - tidy and up to expectation
May 15, 2013
Rated 5.0 out of 5.0 by Omaranwar25 Nice Hotel
The hotel was good, and the staff so friendly from the check in time to the check out, room was very good and clean.
May 4, 2013
Rated 4.0 out of 5.0 by SteveOfFrance What makes a good stay? - Service, service, service
We just stayed at the Jumeirah Road HIEX for an entended business visit of 13 days. It's a typical Holiday Inn Express hotel providing sensibly priced accommodation, but one that can be relied upon to be clean and reliable.
Due to various reasons we had to keep extending our stay but this was not a problem at all with the hotel, despite it being a busy part of their season they were most helpful in allowing us to extend.
Special mention has to be said of the staff at this hotel, they were always extremely pleasant and happy to see their guests. Being addressed by name by the staff is an excellent way of building up customer loyalty and this is something that the staff appear to have mastered. Even down to the housekeeping staff this attention to detail continues.
The front desk staff are very cheerful and happy to serve their clients.
One minor and I do mean minor niggle, is that because of the hotel being off the normal taxi routes they can sometimes be a little difficult to find, however there is the facility to call RTA (the road authority) and book one and this only adds around three Dirhams to the price of your journey. Failing that the hotel does have arrangements with local private car services, yes these are more pricey than the city taxis. They're not always metered and you may need to 'negotiate' the fare in advance, but with a little knowledge these can be useful especially as they tend to be larger SUV/4x4 type vehicles.
Don't let this little niggle put you off hotels in Dubai, all hotels have this arrangement - if you don't want to use them just stand firm and insist on a city taxi.
The standard of food in the restaurant was always of a good standard, whilst the breakfast buffet can after a number of days get a little monotonous they will cook eggs to your requirement. The dinner service is a choice of menu or again a buffet, but the quality and variety of the dinner buffet is certainly worth the price.
We'd certainly use this hotel again.
April 17, 2013
Rated 4.0 out of 5.0 by sanelh Good and cheap
All in all I was very satisfied with this hotel. It was near the city centre (Deira), close to the Jumeriah beach and not far away from Dubai Downtown (Burj Khalifa).
The staff was very friendly. The rooms were big enough and very comfortable.
Only the breakfast was little poor.
But for the price we paid it was absolutely acceptable.
April 11, 2013
Rated 4.0 out of 5.0 by Veebeez Enjoyable Stay
We have stayed at this hotelpreviously, shortly after it opened.
The hotel is conviently located and the staff are very friendly and facilities are good . The hotel was extremely busy, especially noticable at breakfast time, yet did not feel that way.
We had an enjoyable stay and will use the hotel again in future.
April 6, 2013