Rated 4.4 out of 5 by 319
Rated 5.0 out of 5.0 by James507 Excellent staff
Excellent stay, many thanks all members of staff were helpful, friendly and professional at all times.
May 30, 2014
Rated 5.0 out of 5.0 by JackinDubai Great customer service
I have stayed at the hotel every month for the last six months. When my employer removed the hotel from our preferred list I was able to add them back to the list based on the fantastic customer service I, and our team, recieved. The service on the club floor is better than any other hotel I've stayed in.
May 29, 2014
Rated 5.0 out of 5.0 by AFATORTOSA BUENA HABITACION Y SERVICIO MUY BUENO
UN BUEN HOTEL,BUENA SITUACION Y EN RECEPCION Y CONSERJERIA AMABILISIMOS
May 29, 2014
Rated 5.0 out of 5.0 by Bakour Review
I have never felt there is a change in my daily habits and routines. Crowne Plaza is a true home away from home.
For decades, the services and the amenities are the best and always keeping the high standards.
May 28, 2014
Rated 5.0 out of 5.0 by A.thomson Excellent service
Just returned from a3 day stopover in Dubai ,stayed at this hotel in a club room ,staff where second to none . From our pick up at the airport to drop off.arrived at 8am allowed to check in had breakfast ,went to room ,luggage was there.staff in the club room could not do enough for us. Room was clean, tidy and large.would definitely recommend but go club ,try buy a breakfast and have a few drinks in club lounge anywhere else in Dubai for the extra you pay.
May 28, 2014
Rated 5.0 out of 5.0 by The devil wears Prada Management, service and catering
Excellent management style, excellent service level and superior food quality in all outlets
May 23, 2014
Rated 3.0 out of 5.0 by Kay38 Major overhaul needed
The overall cleanliness of the room was appalling! On my first night I had to ask for the bed linen to be changed because the sheets were stained! When the staff arrived to change it, they were actually questioning if the sheets needed to be changed because they were not sure of my "opinion"!! Only when I showed him the multiple stains did he then go to fetch new sheets. Really lousy service and experience! Never again am I staying there!
May 22, 2014
Rated 4.0 out of 5.0 by Rodic56 Great service and friendly staff
This was our first stay in the Crown Plaza Dubai and overall a pleasant stay. The only downside was the Happy Hour, to be told on your departure it was buy a drink and get a scratch card to win another was not very good especially when you were never given the scratch card in the first place, we were at that point given six but that was no where near the amount drunk. But all in all we would stay at the hotel again.
May 20, 2014
Rated 5.0 out of 5.0 by Little Bear Home feeling
This Hotel is not the newest but you are made to feel at home as the staff make a great effort to ensure your comfort.
May 20, 2014
Rated 4.0 out of 5.0 by Don23 Never quite makes it
I would like to like this hotel, but something always seems to happen to prevent this.
This time it was the booking and duvet!
It was necessary to extend my stay by one night, but the price would have increased by a considerable amount for the final night. It proved necessary to book another stay for a single night (at the original price) and combine the two on check in.
The first night was uncomfortable. When the duvet was cleaned and dried it became a number of lumps with gaps between them. This was quickly changed on the second day but I expected better bedding.
May 20, 2014
Rated 5.0 out of 5.0 by Muhannad Best in Dubai
the Best in Dubai
nice location easy transport with good shuttle service to where ever you want to go to
excellent staff fast check in and very improved from last visit.
Mr. Johny the duty manager knows as well how to handle problems immediately to make the stay comfortable I would appreciate his fast response and problem solving.
May 18, 2014
Rated 5.0 out of 5.0 by Feras75 Back to nice days
I felt back home with this stay after a while away from Crowne Plaza Dubai. Same amazing staff and location, little older still clean and nice
May 16, 2014
Rated 5.0 out of 5.0 by Yummi Sleep tight and let the bid bugs bite
I usually stay at Crown Plaza Hotel at Sheikh Zayed Road, Dubai, UAE every time I visit Dubai. It is very convenient location for me as it is closed to near buy business area such as World Trade Center Business Covnention and major shooping district such as Dubai Mall. Crown Plaza has very good business and entertainment facilitis. The rooms are clean and services excellant. I have enjoyed eating the excellant taste of food at the Restaurants and Cofee shop. The swimming pool is large and clean. The health club is equipped with very modern fitting equipments. I really have enjoyed every single day during my 4 nights ad 5 days stay at Crwon Plaza and will sure be staying at the same Hotel during my next trip to Dubai.
May 16, 2014
Rated 5.0 out of 5.0 by Nnanna Great room, comfortable bed and good view of Dubai
Great time, great meal and great night club (Zinc).
Would recommend to my friends and colleagues, making plans to come again.
May 14, 2014
Rated 4.0 out of 5.0 by Eldesouky location
good location and good food
very nice meeting staff
May 10, 2014
Rated 5.0 out of 5.0 by Yasseen Excellent hotel
Good reception and concierge service , they upgraded my room to nice room.
the facilities of the hotel are fantastic.
April 29, 2014
Rated 4.0 out of 5.0 by Saleh55 Comfortable
Yes I knew the hotel for more than 15 years.Yes i am always coming to it but I need more than what they have now.
April 28, 2014
Rated 5.0 out of 5.0 by Traveltowork Dubai Great Value
Hotel is excellent value when staying in Dubai. Have stayed at this property on two occasions and will return.
April 27, 2014
Rated 4.0 out of 5.0 by Souad51 Mrs Souad Badran
It is good in everything and I like how u treated us
April 25, 2014
Rated 5.0 out of 5.0 by Denz An Excellent Stay with the Professionals
Crowne Plaza Dubai knows how to get it done, right. Their attentive, courteous and professional staff see to your every need - even anticipating what those might be. Coupled with a beautiful property and numerous amenities you can't go wrong selecting this place for your next stay.
I highly recommend both Trader Vic's and the Western Steakhouse for an excellent dining experience.
As for rooms, the Captain's Suite is an excellent choice with a little bit of "extra" in space and luxury.
Well done Crowne Plaza, I look forward to a return visit.
April 23, 2014
Rated 5.0 out of 5.0 by BaselH Great Staff, Great Location, needs renovation
I tried many other hotels and I always keep coming back. To be frank, the secret to this hotel is Staff and Location. Everything else you can have at a more competitive price somewhere else. These people make you feel at home. When ever I needed a special request, the staff worked hard to provide it or improvised a solution.
One time, I had a problem with my room Wi-Fi and to be frank I knew that was difficult to solve. They brought me a special WiFi power port to the room and it worked as a Hot Spot and my problem was solved.
They helped me with my accommodations in other countries as well. I was going to Beirut and one of the managers was working there before he came to Dubai and I asked him to work on my reservation as I had an important family gathering in Intercontinental-Beirut and sure enough he helped me with my reservation and it was great vacation with his help.
Where can you find this kind of attention??
However, the hotel still need major renovation soonest to keep its ambiance.
April 21, 2014
Rated 3.0 out of 5.0 by Aymen380 Hotel and check-in experience.
'Tired hotel' that is in desperate need of an overdue update/ refresh.
You'd thought after a long business trip - checking in should be the least of one's worries? Wrong! After going to our room with tired baby and wife, I was 'summoned' by a call from reception to travel down 13 floors to re-present my Platinum Royal Ambassador card - as proof of status!?
Even though it was recorded on the IHG website the front desk would not believe 'their' own electronic records! Making things worse, we'd stayed the same hotel just the week before - why is it so difficult to check records!?
Quite rude and shocking service for someone who stays at IHG properties 75 night per year.
Not what one would expect of a Crown Plaza and will certainly take my future business to the 'Festival City' one - which is a more upmarket and far more classier affair.
Platinum Royal Ambassador status holder.
April 20, 2014
Rated 4.0 out of 5.0 Room Facility and atmosphere
It was wonderful days I stayed first time with Crown Plaza for 6 days. Need to say the cleanliness by the room boys is excellent. And the food in Al dana is delicious.
April 19, 2014
Rated 4.0 out of 5.0 by Woody844 Great service from reception to house keeping
Wonderful welcome at reception catering for all our needs. IHG member and full service provided. Room comfortable and house keeping provided excellent service. Business lounge 17th floor was superb with outstanding service from breakfast right through to evening drinks and nibbles, big thank you to Irene especially who looked after us and ensured my daughter who has a dairy and lactose free diet was looked after. Thank you very much Crowne Plaza Dubai!
April 15, 2014
Rated 5.0 out of 5.0 by StellaA1 Fabulous service and staff
It is the service and staff that set this hotel apart. It is not the newest or the plushest hotel but to me it is the service that counts and this is fantastic in the hotel. Nothing is too much trouble and the atmosphere is great. This hotel is highly recommended
April 15, 2014
Rated 5.0 out of 5.0 by Atif Greattttt Service
It was a surprise trip for my wife on our wedding anniversary & Crowne Plaza made it even more special with their warm welcome by sending chocolate cakes. There was a minor cleaning complain which was resolved within no time. Breakfast is just awesome
The staff is very friendly & helpful....we highly recommend this hotel.
Thank you Crowne Plaza Team :)
April 12, 2014
Rated 3.0 out of 5.0 by Bill_UK Early morning check-in
I arrived at 4:30am for an early booking (approved on phone) and yet my family and I were told we had to wait until 9am at least.
I paid for the diplomat suite (only room available) for a few hours sleep! The hotel expects customers to pay for the night before if you want a room available. Don't stay here if you're flying in before 9am (12pm to be safe)
April 12, 2014
Rated 3.0 out of 5.0 by VM84 Location & Quality of room were a disappointment
The room quality was really not worth the money spent. It seemed very expensive as the stay was not worth.
April 8, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service.
When I have business trip, first thing I put in my mind to find nice and comfortable stay.
This time with Crown Plaza I really enjoyed and I did not feel lonely.
Thanks a lot and best wishes.
April 7, 2014
Rated 2.0 out of 5.0 by Tip of the Iceberg Unprofessional Staff, Pathetic experience.... :(
After going thru a wonderful experience of online booking from the website, real nightmare started after arriving at the property.
On waiting in the queue at the reception for 15 minutes, when my turn came in, I was told I am required to go to 17th Floor for private check In since I have booked for Club Executive Smoking Room.
On arrival on 17th floor, I had to wait another 15 minutes while the staff was busy searching a suitable room for the guest before me.
On my turn after reviewing my booking I was told that I have been upgraded to Club Room. I made it clear there itself that I have made booking for Club Executive and not Club Room. :(
So please provide me club executive smoking room as per the original booking without downgrade.
Finally I was provided with one room on 11th floor which was very tiny as compared to usual executive rooms in any other 5 * hotels.
Moreover it was a non smoking room. So I called up the club reception and informed that I wont be able to take this room and to provide me with a smoking room.
Then after almost 15 minutes, they arranged to move me to the room on 5th floor. It was same class of room but with ash tray.
OMG what an upgraded experience to the new IHG loyalty club member....
Room furniture was old styled and not very comfortable. Anyways being my only one day visit, I accepted to stay there.
Later during the evening, I was looking for one restaurant advertised on the in room channel and also appearing in the letter provided during my arrival. After making 3 failure attempts to reach the restaurant, finally I resolved to have in room dining, and the food and in room dining service was really good. This was the only positive aspect of this hotel.
During next day check out process, the same staff in club reception, asked me if she will be able to see me again. God she was so sure that I wont :)
Anyways, I really cursed myself for staying here. I left the property with the feeling of being cheated as the Club Executive room photograph displayed on the booking web site and reality was totally different.
I have my own doubts if I will ever visit this hotel again in spite of being a member of the IHG Dining loyalty program called Privilege Club. :(((
April 6, 2014