Rated 3.7 out of 5 by 67
Rated 5.0 out of 5.0 by SandraCA5 GREAT VALUE
We arrived very early and the staff tried to find us a room before check in time, they explain us all the benefits and service that our rate includes. The room was great and very clean and also the location, staff and the breakfast was awesome.
December 17, 2013
Rated 1.0 out of 5.0 by Jodie8470 Holiday Inn Safa Park - Book elsewhere
As a Platinum member with IHG, I was extremely disappointed with this hotel. The main reason I booked here was because my usual choice of Holiday Inn Al Barsha was completely booked and I also thought that this would help me with completing some of the items as part of the "Big Win" promotion. What a mistake.
First the good things about the hotel: Free parking underground the hotel; surprisingly decent meal from the limited dinner menu (chicken with vegetables).
Bad things about the hotel:
Poor check in experience - no recognition of Platinum status, no complimentary upgrade of room (in fact was told there is only one kind of room in the entire hotel - even though the website states there is a Executive Club room and Suites); even though I gave my card no recording of the stay toward points.
Limited choice for breakfast - I stayed here 10 days and the only difference in the limited spread was either boiled egg or some kind of orange scrambled egg mixture. Even over the weekend, it was the exact same. Also, no option of any kind of room service, however you could take a tray back to your room. No one even served coffee or tea.
Dirty - Staying in the hotel for so long, you see things. Like the same pieces of food/fabric/rubbish in the hallways for the entire stay. The soap dispenser in the bathroom was leaking some kind of brown goo (rusty soapy water from the dispenser) and even though I wrote a note to housekeeping to clean it, they didn't. How can you miss a brown stain running down the wall into a puddle on the floor?
No newspaper - While it is a small thing, it is nice to read what is happening in the town you are staying in, and considering we are right next door to Gulf News, I surprised you can't get that newspaper.
Rude Manager - there seemed to be a mixup with my departure date. Instead of contacting me or my company during normal working hours the entire day, he rings the room at 11:35 pm and demands payment. When I told him that I did not have enough cash, he insinuated that I should get out of the room. I told him that I was leaving at 5:30 am and that the company would send a check over in the morning when they pick up the vehicle. He then demanded to confirm this with someone in the company so he then called our Administration Manager at 11:50pm. What a mess! Especially since I filled in the contact information with all of my details. There was also no note under the door when I returned that evening stating there was a problem.
Not close to any kind of amenity - if you don't have a car, you need to take a taxi to get to anything. There are no restaurants or supermarkets even close to the hotel.
No shampoo or conditioner in the bathroom - only showercap and a general bottle of body wash. Very sad.
Overall, I will never stay in this hotel again. Too bad as I was hoping it was going to be a nice change to be on the other side of town for a change. Never again, if Holiday Inn Al Barsha is full, I will look for another brand. Not like there is a shortage in Dubai.
December 16, 2013
Rated 4.0 out of 5.0 by Orlan Good Experience
Exellent staff personel
They help guest about all kind of doubts
The place is good to can take main streets
December 14, 2013