Rated 4.7 out of 5 by 327
Rated 5.0 out of 5.0 by KM Taylor Handicapped accessible accommodations excellent.
I appreciate the accessible features of the room for individuals in a wheelchair. Lots of room for maneuvering the chair in the room and bathroom. Makes a huge difference when traveling with someone with a handicap to know that I can consistently rely on facilities from one Holiday Inn Express to another.
August 1, 2015
Rated 5.0 out of 5.0 by ronrk quiet rooms
hotel was very quiet, there were no disturbances during my stay
August 1, 2015
Rated 3.0 out of 5.0 by Alice729 Dirty Pool and AC broken in pool area
To say that the pool area was gross would be unfair. It was disgusting and unsanitary. The water was so cloudy that I could barely see my 5 year old swimming. While swimming with her cousins, they would find clumps of hair attached to their pool toys. To boot, it felt like I was sitting in a sauna while in the pool. The pool area was suffocating hot when we checked in on Friday, and still broken on Sunday when we left! There were no HVAC people in the greater Columbus area to fix it?? When we complained about the pool being dirty, they were not quick to clean it. Dirty towels on the floor, no toilet paper in the bathroom, and hair acting as a floor design was the norm for two days. It wasn't until Saturday afternoon that they closed down the pool for 2 hours to clean it. I wouldn't let me daughter swim anymore. It would have taken an army of people more than 2 hours to clean it. Also, the maintaince guy came down to bring more towels, and we thought he was going to clean up. When we asked he said that the girl who is supposed to clean the pool area "doesn't like to clean it". Say what?! They need to find a new pool area cleaner. The pool alone is why I wouldn't come back. The room was nice enough, but when you're there with your children and they have nothing to do while waiting for an event, the pool is a must.
July 29, 2015