Rated 4.7 out of 5 by 192
Rated 3.0 out of 5.0 by Unhappy Guest - PGH, PA Did Not Get The Room That I I Had Reserved OnLine, and Was Never Told Until I Asked About It !!!
Confirmation # 68734199
I reserved a King Bed Jacuzzi Non-Smoking room. However, I did not get a room with Jacuzzi.
When I first checked in at the front desk, the person did not tell me that I was not going to get a room with Jacuzzi.
When I asked the front desk later that night, she told me that there are only 3 such rooms in this hotel, and that the person(s) that are supposed to have checked out before my arrival, did not check out.
It definitely would have been a proper thing to tell the guest (me) WHEN I FIRST CHECKED IN !!!! That's NOT a good customer service at all.
October 20, 2014
Rated 5.0 out of 5.0 by susied46 Great rooms
Rooms were clean well stocked and comfortable. Selection at breakfast were ok, but many items were out and not refilled. Poor planning based upon the fact that they knew in advance that the hotel would be fully booked.
October 16, 2014
Rated 5.0 out of 5.0 by Chryzlerguy Great Service
Front deskstaff was courteous and attentive. Printed out maps for me to find my business meting location. Would definiely return.
October 14, 2014