Rated 4.2 out of 5 by 156
Rated 5.0 out of 5.0 by JuJitsu Great Stay
We had to stay for only one night as we had a flight the next morning. The staff were very nice and the hotel is very clean. The free breakfast and shuttle were exactly what we needed. It was a bit difficult to find given the directions on the web as we didn't have GPS/sat nav but that wouldn't be a problem for most people. I would definitely stay there again.
August 17, 2013
Rated 4.0 out of 5.0 by jmdmam Good enough for the night before a flight.
We stayed at this hotel on the night before flying home from Dublin. We had two adults and two teens in a room with a double bed and a sofa bed and the room was absolutely filled by the time we got our luggage in. It was probably the smallest hotel room I have ever been in, but I can't complain too much because it was just a place for us to sleep for one night and was very convenient to the airport. The staff were very helpful, setting up a bagged breakfast for us and booking the shuttle. I would not recommend this hotel for any other purpose than a place to lay your head. If you're looking for more, look elsewhere!
August 16, 2013
Rated 5.0 out of 5.0 by LoudinClear Great Airport Location
Front desk was very accommodating, parking was free, breakfast was included, and the hotel is a 5-minute walk from several car rental facilities. Couldn't ask for a nicer way to transition for the flight back home! There were no special favors for IHG Rewards members, though.
August 13, 2013
Rated 5.0 out of 5.0 by hma225 Best value for money
I ended being in Dublin during a bus strike and the free airport shuttle saved having to use taxis too many times. I also ended having a few unforeseen annoyances and the staff helped me sort everything out. Sometimes it feels like Dublin overall ranks low on customer service in restaurants and the like, but this hotel outdid themselves with excellent customer service.
August 12, 2013
Rated 5.0 out of 5.0 by seagull42 Meeting the needs.
Meets all the practical needs of a traveller: Clean room with Air Con that works, no road noise, modern plumbing that works well, a desk to work at, and tea/coffee making facility in the room. Staff courteous and helpful.
August 7, 2013
Rated 2.0 out of 5.0 by scooterpionus Fair
Seemed like a cheap hotel to me. Only one towel in the bathroom. My overall impression was negative because when I checked in, the clerk told me that I would have a handicapped room. At first, it didn't make a difference to me, but once I got to the room and saw how the room was laid out, I changed my mind. The room would probably be fine for a handicapped person but for someone who isn't handicapped, it was impractical. For example, the sink came up to just above my knees. Also it was the room farthest from the elevator so I wondered how practical it was for a handicapped person.
Anyway, when I went to the desk and asked for a room change, the clerk was less than pleasant. She seemed quite miffed with my request and told me nothing else was available. Only after I asked her several times did she look in her computer and found another room.
August 5, 2013
Rated 4.0 out of 5.0 by Kenny4597 Ideal Location
Often I book hotels near the airport for the end of a business trip. I try and return my rental a day early and use the hotel shuttle. This arrangement works great for this Holiday Inn Express. Prompt shuttle, easy location. Then from the hotel front desk, I was able to get a map and bus information to midtown Dublin. 2.40 euro each way, 25 min trip to O'Connor St. The front desk clerk was very helpful and accurate with her advice. See you next trip! Sure beats trying to deal with a car in an unfamiliar city, looking for parking etc. Bonus, I was able to enjoy a couple Guinness.
July 30, 2013
Rated 3.0 out of 5.0 by dublin01 platinum benefits
myself and my wife found this hotel to be very comfortable.as regards recognition of my platinum status,the only points you receive are on the stay.as far as i am aware there are no points awarded for refreshments bought in the hotel.we find that these awards are available at some of your hotels and at others.i would have thought these rules applied at all of your hotels
while the staff at this hotel are very polite they do not offer any plauseable explanation to platinum members.
July 29, 2013
Rated 5.0 out of 5.0 by tarheel45 Last night in Dublin
We stayed here on our last night in Dublin. Very pleased with room, price and service.
July 27, 2013
Rated 1.0 out of 5.0 by Eve01 Noisy Hotel
We had constant noise throughout the night both from other guests and from the environment around the hotel location. Other guest shouted and roared and banged doors. We felt the walls must be paper thin. The hotel is in a commercial / industrial area and there was constant noise of aircraft and reversing trucks into a facility next door. Complaint produced a bland lipservice to apology rather than a genuine helpful customer service response. The hotel room was run down with tiles broken off the bathroom wall, curtin pelmet hanging down. We had book for a family of 4 but were only 3 people checked in. The room would have been tiny for 4 people. We only had towels for 2 people. We didn't bother with breakfast we just wanted to get out of there. Not a pleasant experience.
July 22, 2013
Rated 3.0 out of 5.0 by mshea70 Lacking Customer Service
Please improve signs at the airport as to where to go for shuttle pick up and/or post it on your website. We had to ask 3 people before finally finding it after 30 minutes of looking. When we did locate the pick up location, the sign did not indicate Holiday Inn Express, only Crowne Plaza. I had read on the reviews that it was located next door to Holiday Inn Express or we would not have known. Shuttle dropped us off next door, which makes it difficult when you have a lot of baggage.
We arrived late, around 10:30 p.m., checked in and went to go print out our boarding passes for the next morning flight. to find a note on the computer that the computers were down to ask at the front desk. So, we asked the fella checking us in to please print our boarding passes for us. He told us that it is normally done in the guest area but the computers were down so the front desk can do them when they are not busy. I looked around..........there was not a soul in the lobby except myself and my husband!! He did not offer. We went up to our room and immediately came back down and he was again at the front desk and I asked him to print our boarding passes......he then (not happily) printed them for us. I truly felt this was unnecessary for us to go through such nonsense. We would have happily printed out our own boarding passes if the computer system allowed.
The hotel itself was lovely....very nicely decorated and very comfortable room and breakfast was nice as well.
Unfortunately, after travelling all day and the following day it is very important for hotels to make it less stressful for the guests.
July 14, 2013
Rated 4.0 out of 5.0 by WorldTraveler6 Basics met and staff were fantastic
This IS just a place to lay your head and rest from your travels. There are no frills in the room, the beds are comfortable enough (except for the pull-out sofa bed). It is a little dated in decor and smells old, but seems clean enough. The breakfast buffet is nicely laid out and has decent choices to satisfy most people. The advantages to this hotel are: proximity to the airport, free shuttle service to airport, shopping area for dinner within 10min walk, decent breakfast buffet, free wi-fi, shampoo and soap in shower, and FANTASTIC staff (very friendly, helpful, and informative). I would stay at this property again.
July 13, 2013
Rated 3.0 out of 5.0 by Ahhh5 Not disabled did not need handicap room
While I commend the Holiday Inn for having handicap accesibility, these rooms are not comfortable for those without a disability. I was given a room for a disabled person. The sink was too low and the toilet too high.
The light above the bed kept going out. Overall the lighting in the room was poor. I am not sure if this was an attempt to conserve energy or if something was wrong since the light above the bed kept going out.
Staff was helpful and welcoming.
July 12, 2013
Rated 5.0 out of 5.0 by tedmcm Dublin Airport Holiday Inn Express
The electrical outlets were not entirely convenient. It would have been better if there were more of them spaced around the room instead of all being in one place. Otherwise, the room was comfortable and spacious. Really great.
July 11, 2013
Rated 5.0 out of 5.0 by JohnR67 Great airport stop for transatlantic travel
The Dublin airport HI express is a great place to stop after a long flight to get over jet lag, or as a convenient airport overnight when catching a morning flight.
Comfortable beds, quiet rooms, friendly, welcoming service.
The holiday Inn is next door to the more expensive Crowne Plaza hotel, operated by the same company. The CP has two restaurant choices - a pub style restaurant and a more upscale Asian fusion restaurant, which also offers a full hot breakfast buffet and a la carte breakfast entrees for a small additional fee if the cold continental breakfast next door at the Holiday Inn is not to your liking.
July 11, 2013
Rated 4.0 out of 5.0 by Happy04 Well mannered and courteous staff
From the front desk, we felt very welcome because the staff on duty at the time was warm and friendly. She also had a heartfelt smile on her face. Infact you need to visit to appreciate the importance of meeting well mannered and courteous staff. Breakfast was good and freshly cooked.
July 10, 2013
Rated 4.0 out of 5.0 by mladomery Comfortable and easy
Really good room, very comfortable, great bathroom. Extra pillows hugely appreciated. Very good value. Range and quality of breakfast a little disappointing bu otherwise great value for money.
July 9, 2013
Rated 5.0 out of 5.0 by RJUNI0RC83 Just perfect!
Sometimes it can be a bit tricky staying outside of your intended goal. The staff at the HIE Dublin Airport made it a breeze. From the free airport shuttle to accurate information on the local bus schedule, traveling around Dublin was such a snap. Can't forget about free breakfast and free WiFi to round out this great trip. High recommend this property to travelers !!
July 9, 2013
Rated 3.0 out of 5.0 by NDW41 Room not adequate for three persons
We expected the room to be a little larger for three persons. We had no room to move around and manage our luggage after 11 days on the road in Ireland. We also asked for a wake-up call, but never received. Also the location for the pick-up for the shuttle to the airport the next morning was not clear. We went back and forth between the Holiday Inn Express and the Crowne Plaza to understand where the pick up would be and what bus to get on.
July 7, 2013
Rated 4.0 out of 5.0 by sonrisa nice experience
It was an amazing trip. our stay in Holiday Inn Airport was worthwhile. nice price and better comfort. very good connectedc by bus with downtown. We will be back.
July 4, 2013
Rated 5.0 out of 5.0 by TwoTravellers2013 Great service, excellent value for money
I am really impressed with this property. We traveled overnight from the USA and arrived in Dublin at 5.30 am. The hotel bus happened to be waiting at the airport and it delivered us to the hotel speedily. We hoped that we could check in early and the hotel was able to accommodate this request. A charming gentleman checked us.
The room was clean, comfortable and quiet. Nice bedding and sufficient towels in the bathroom. After we slept for a short while we decided to go into Dublin for the day. The hotel staff gave us directions to use the local bus that was just down the street. The walk to the bus was charming as there were swans and ducks on the lake by the hotel. The local bus was quick and comfortable and inexpensive and got us right downtown Dublin.
After our day sightseeing we took the local bus back and we had dinner at the Crowne Plaza next door to the hotel. The hotels are alongside each so it is literally a minute's walk. Food and service were excellent.
Breakfast at the hotel itself the next morning was very good. An excellent selection of hot and cold foods. We were pleasantly surprised as we expected just continental but there was more than sufficient choice.
Checkout was easy and the staff were gracious and helpful. The hotel bus took us back to the airport.
If you need to stay near the airport in Dublin I would highly recommend this property.
July 3, 2013
Rated 5.0 out of 5.0 by Ljmartin2801 Best service, value and location for airport
This is the best airport location hotel I have ever stayed in. The staff was superior in their knowledge and were extremely helpful in every question we asked. Hotel was clean, quiet and food was very good. The transportation to the airport with a little breakfast bag was a lifesaver! Would definitely stay here again
July 1, 2013
Rated 4.0 out of 5.0 by dhhbhe Very good overnight when flying in / out of Dublin
All was fine except 3rd party internet provider charged me
however no service was provided
Suggest you get rid of them and provide your own wireless
June 23, 2013
Rated 3.0 out of 5.0 by cocd53 Holiday Inn/Express Dublin Airport
We chose Holiday Inn at Dublin airport to spend our last night in Dublin and be close to the airport for an early morning flight.
The Holiday Inn was one of the few hotels that offered rooms for 3 adults. We were travelling with our daughter and her 18 month old baby so it was important that we be together.The room was cramped but we also travelled with a lot of luggage!!
We did have great difficulty finding the porperty, GPS was not helpful and calling the hotel receptionist was no better at giving directions se we drove around for close to 30 minutes trying to find the property. At arrival the driveway was blocked by tour bus. There was no luggage trolley available so we had to have the staff search for one.
There are no mini fridges available so baby's mils was stored in the staff office.
Our room was clean and there were plenty of towels.There were no additional amenities such as shampoo etc but again this was a 1 nigh visit.
The morning breakfust was sustaining prior to departure. There was a wedding near by so there was niose.
Overall for the proximity to the airport I would use this property again but limited to 1 night stay.
June 23, 2013
Rated 2.0 out of 5.0 by comall outdated and need for revamp
Hotel appears to have all adjoining rooms which is not great. Layout of corridors of rooms is very like a hospital. Our room smelt of smoke even though hotel was supposedly all non smoking. Room needed to be painted. Burn hole in window net curtain. Carpet and bed linen seemed really old. Overall grubby feel about the entire room. Room was small. Bathroom was also small. Seal around the shower had started to come away and discolour. Bed itself was small despite it being a double bed. Mattress was really poor quality.
Staff were all very nice and self serve breakfast was ok but really for the price of this hotel it was not great.
June 22, 2013
Rated 5.0 out of 5.0 by dianabob just one thing
Make sure your guests know that they must keep their key in that slot inside the door to keep the light/air on in the room. We wasted several calls and minutes before we were told by a nice housekeeping guy.
Loved the room otherwise - fun and techy - I particularly loved the bathroom door that swung to close off the toilet - that was a WOW (i'm an interior designer so I guess that's why I particularly loved it)
June 20, 2013
Rated 5.0 out of 5.0 by NMR1 Great Advice & Service!
We were extremely pleased by our reception. The staff went out of their way to get us checked in as early as possible, as we were very jet lagged. The advice they gave us for getting into downtown Dublin by the local city bus instead of going back to to the airport to get an express bus was also excellent. It was fun and you get a flavour for the city, especially from the upper level. The park across the street was great for after dinner walks.
June 18, 2013
Rated 4.0 out of 5.0 by bilbo111 Very good hotel and kind staff
Receptionst helped us in printing our boarding pass.
Comfortable room and excellent breakfast.
Nice location, near a park. Good price.
June 17, 2013
Rated 5.0 out of 5.0 by indee staff very efficent, friendly and helpful.
I choose HHI because of past experience in the US and I was certainly pleased with the hotel appearance, location and staff. This was the last stop after 12 days in Ireland and it met all expectations. I would recommend this location toall seeking service and value.
June 16, 2013
Rated 5.0 out of 5.0 by chrisL9876 Dublin airport stay
comfortable beds, good breakfast and easy shuttle to and from the airport.
June 14, 2013