Rated 4.2 out of 5 by 86
Rated 5.0 out of 5.0 by Coco2012 Comfortable beds and pet friendly
We brought our small dog with us to this hotel and it was very pet friendly. Also, the beds were very comfortable after a day of skiing at Sundown. Thanks!
February 26, 2014
Rated 3.0 out of 5.0 by Lynn132 Good clean hotel, poor staff service
Very clean room, good breakfast variety and excellent pool and hot tub availability. Staff were somewhat unprofessional and more interested in personal conversations and checking the computers than helping customers. Had to ask a staff to open the pool because our room card wouldn't work and after making us wait while she checked her computer and kept telling us just a minute her response was "You know you only have a half hour to swim right?" as if she didn't want to have to help us. Impressive accomodations, mediocre staff.
February 26, 2014
Rated 5.0 out of 5.0 by Nat84 Always had coffee and tea available.
The guy at the front desk was really nice. Coffee and tea was always available in the breakfast area even late at night. The room was clean, nice and quiet. No fitness area, but give you a free pass to Anytime Fitness a short drive away.
February 1, 2014
Rated 5.0 out of 5.0 by chkiaar Great Place
Back in DBQ on family business. Had issues /w first room and was promptly moved after notifying desk. Our stay was very pleasant. Staff very pleasant and friendly. My only beef was/is breakfast. Mind yo, I was there for a week and never saw bacon at all. No bacon...in DBQ, IA!!
January 29, 2014
Rated 1.0 out of 5.0 by Unhappy316 VERY UNHAPPY!!!!!!!!
Check-in at 10:30 pm trying to get sleep to attend a funeral. By 11:30pm my room 131 was still COLD. Front desk said repairman could fix in the morning---REALLY?
Front desk lady said room should not have been rented as the heater was broken!!!!!! Are you kidding me?
I had to repack my stuff and move to 133. That was around midnight. No rest for me. I was told that the manager would get with me in the morning. They never did. Another false promise!
Can you imagine renting a room without working heat?
January 7, 2014
Rated 5.0 out of 5.0 by amboyclippers amboyclippers
The room and hotel was very clean. Friendly staff. The complimentary hot breakfast was delicious. We highly recommend the Dubuque Holiday Inn Express for business or pleasure trip..
Jeffery, the front desk worker went above and beyond the call of duty. when he signed me up for the rewards club. And he recommended a local restaurant and he gave us a 10% discount voucher. The Jeff.
January 3, 2014
Rated 5.0 out of 5.0 by Geovisitor Great customer service
Have stayed at this location several times, and have never had any problems. At breakfast one morning, the juice machine was only dispensing water and I informed the staff member on duty. She filled it up and while I went back to my table to wait for a minute, she surprised me by bringing over a glass of orange juice right to my table. I didn't expect "waitress" service at the inn but I told her how great she was to do that. Sometimes it's the little things.......
December 31, 2013
Rated 1.0 out of 5.0 by Paula 59 Holiday Stay
We stay at this Holiday Inn for various family celebrations in th Dubuque area. We will find a different hotel going forward.
The bed was hard, and the pillows were old. The floorwas not vacuum in our room and the elevator was just plain dirty.
I stay at many Holiday Inns for business. This by far was one of the dirtist.
When you close th bathroom door you could see that something was sprayed on to the door and never ripped down.
December 30, 2013