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Rated 4.5 out of 5 by 229 reviewers.
Rated 5.0 out of 5.0 Dec 13, 2014 stay Very nice motel and wonderful staff. We will recommend this motel to anyone coming to Dubuque. Stay at Holiday Inn every chance when traveling. December 18, 2014
Rated 5.0 out of 5.0 by another wonderful stay another wonderful stay we visit yearly do too great service and quality December 17, 2014
Rated 5.0 out of 5.0 by Exceptional Staff I'm usually too busy to write reviews but I have to give kudos to the staff of the Holiday Inn Express and Suites Dubuque-West. I haven't worked with a better staff in the 20 years I've been traveling. It take s a toll being a road warrior and it's nice to have friends that greet you by name and with a friendly smile and accommodating attitude. I say friends because that is how they make me feel. As a Marketing consultant for a large firm I understand and appreciate the importance of customer service and how it can affect and have an effect on business, both positively and negatively. There is relationship marketing and there is friendship branding and the later is the latest and best form of conducting business. This hotel staff has absolutely nailed it. Thank you for a wonderful stay as always! December 15, 2014
Rated 5.0 out of 5.0 by Excellent Express This hotel is on the west side of town but easy to access. Very well maintained and friendly staff. Even had cookies waiting for us at check-in. Quiet room and plenty of space. December 14, 2014
Rated 2.0 out of 5.0 by Toliets dont work Rooms overpriced and stayed twice in last two weeks in different rooms. Each time the toliets were always running. Had to turn off the toliets myself because of the noise. Staff never offered any excuse. December 8, 2014
Rated 4.0 out of 5.0 by stay in dubuque the hot breakfast was well below standards with rubbery eggs and bad sausage. there were no attendants during this time period when i was there -6:45-7:00am. December 8, 2014
Rated 5.0 out of 5.0 by EC Rocky One of the best IHG properties I have visited in the last 12 months. Very clean with a friendly staff willing to help with any need. Had a very pleasant stay for 2 nights. Would stay here again when in the area. December 3, 2014
Rated 5.0 out of 5.0 by Wonderful experience The staff at this location went out of their way to make our most recent stay a wonderful experience. From the check in person to the person in charge of the breakfast area. Highly recommend this location!!! December 3, 2014
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