Rated 4.5 out of 5 by 228
Rated 5.0 out of 5.0 by me in 2014 another wonderful stay
another wonderful stay
we visit yearly do too great service and quality
December 17, 2014
Rated 5.0 out of 5.0 by Genohibu Exceptional Staff
I'm usually too busy to write reviews but I have to give kudos to the staff of the Holiday Inn Express and Suites Dubuque-West. I haven't worked with a better staff in the 20 years I've been traveling.
It take s a toll being a road warrior and it's nice to have friends that greet you by name and with a friendly smile and accommodating attitude.
I say friends because that is how they make me feel. As a Marketing consultant for a large firm I understand and appreciate the importance of customer service and how it can affect and have an effect on business, both positively and negatively.
There is relationship marketing and there is friendship branding and the later is the latest and best form of conducting business.
This hotel staff has absolutely nailed it.
Thank you for a wonderful stay as always!
December 15, 2014
Rated 5.0 out of 5.0 by drhook Excellent Express
This hotel is on the west side of town but easy to access. Very well maintained and friendly staff. Even had cookies waiting for us at check-in. Quiet room and plenty of space.
December 14, 2014
Rated 2.0 out of 5.0 by Dubuque12 Toliets dont work
Rooms overpriced and stayed twice in last two weeks in different rooms. Each time the toliets were always running. Had to turn off the toliets myself because of the noise. Staff never offered any excuse.
December 8, 2014
Rated 4.0 out of 5.0 by gd99 stay in dubuque
the hot breakfast was well below standards with rubbery eggs and bad sausage. there were no attendants during this time period when i was there -6:45-7:00am.
December 8, 2014
Rated 5.0 out of 5.0 by EC Rocky EC Rocky
One of the best IHG properties I have visited in the
last 12 months. Very clean with a friendly staff willing
to help with any need. Had a very pleasant stay for 2 nights. Would stay here again when in the area.
December 3, 2014
Rated 5.0 out of 5.0 by Duckkie Wonderful experience
The staff at this location went out of their way to make our most recent stay a wonderful experience. From the check in person to the person in charge of the breakfast area. Highly recommend this location!!!
December 3, 2014
Rated 5.0 out of 5.0 by Rhyno14 Great Staff
My son is a student at the University of Dubuque which is right down the street from this hotel. My son called me at home in Chicago at 4 pm on a Friday complaining of major stomach pains. Needless to say I dropped everything and rushed out of my home to start the three hour drive to get to him at the emergency room at Finley Hospital in Dubuque. With my mind wandering due to the situation I did not even think about a hotel room for the night as I did not know what was going on with my son. He ended up having kidney stones, which they could only treat with medication for the time being and released him from the hospital at 9 pm that night. I needed to stay with him to keep watch over him and ended up needing a hotel room. Being an IHG Rewards member I immediately started calling the two Holiday Inn locations in Dubuque. The one downtown was totally booked and they had no interest in trying to help me so I called the Dubuque West location. Sarah answered the phone and let me know they were also booked but when I explained my situation she was very compassionate and asked me to hold for a minute to see if she can help me. When she came back to the phone she was very happy to let me know that there was a cancellation and a room available. I asked if I could use my reward points as it was a Friday night stay was very expensive. Sadly all of the reward rooms were already booked but she talked with her manager and offered me the University of Dubuque rate because my son is a student there. Though I still don't understand why IHG only allows a certain amount of reward rooms, I was very happy. The people and the staff here went out of their way to help me in a very hectic situation. I cannot thank them enough and I applaud the caring and helpful attitude along with the compassion they displayed!!!!
December 1, 2014