Rated 4.5 out of 5 by 242
Rated 2.0 out of 5.0 by GK29 Only so-so
I booked this hotel for an impromptu visit with my boyfriend to the Dubuque area. Our stay was not the greatest for reasons both in and out of the hotel's control.
When we got there to check in there was sign staying the staff was in the pool area and to use the courtesy phone to call for them. So we did. And waited five minutes before anyone answered or showed up to turn off the loud ringing the phone caused at the front desk. While we were waiting we noticed the sheer number of adolescent children throughout the main floor, many in bathing suits and dripping all of over the place while others just ran amuck and messed with the hotel's baggage cart and breakfast area. Turns out there was a tournament of some kind the same weekend we were there.
When the front desk personnel finally did arrive back at the desk there were about three of us waiting to check in. The clerk did not apologize for the delay and was a bit curt when I mentioned I did not have my loyalty card. She told me she was not authorized to search for my loyalty information. I am still not sure I got credit for the stay.
We left for dinner and did not get back until after the quiet hours had supposedly started. There were still quite a few kids running around the hotel, including a gaggle of teen girls giggling and squealing and carrying on below our window at midnight. We could hear everything through the walls and ceiling all night, including the constant movement, talking, and/or snoring of our neighbors. Additionally, the in-room refrigerator made quite a bit of noise whenever it would kick on - more than it should have. My dorm fridge wasn't nearly that loud. It was so loud all night that I only got about 3 hours of sleep.
While the kids and the noise were annoying, we realize both could only be managed to a point. The fact that our room wasn't clean could have been helped. There was a lot of hair on the floor by the bed and in the bathroom and it definitely did not belong to me or my boyfriend. The breakfast in the morning was also very disappointing. We had been planning on eating at the hotel to save some money, but after attempting to eat the breakfast foods provided we changed our minds.
Normally we have better experiences at Holiday Inn. This was a disappointment and frankly, overpriced for the services provided, the lack of cleanliness, and the unpalatable breakfast.
January 21, 2015
Rated 5.0 out of 5.0 by Studious1 Two Week Stay
I was on a business trip and stayed at the hotel for two weeks. The staff was very helpful, and I was able to do necessary business related work in the evenings without a lot of noise. The hot breakfast with a variety of choices daily was a great way to start the day.
The only things I would recommend are to have some non-sugar types of cereal choices, such as Rice Crispies or Cheerios. Also, I found the beds to be much softer than I like. I have stayed at many Holiday Inns and found all the beds to be lacking firmness. It would be nice if a two-bed room had one bed that was firmer, just like they offer choices between firm and soft pillows that are easily identified on the pillow cases.
January 21, 2015
Rated 5.0 out of 5.0 by Gary1954 my home away from home
i stay in Intercontinental property's about 175 nights a year. Love the points.
January 20, 2015
Rated 5.0 out of 5.0 by Tom225 quiet and comfortable
convenient booking and check- in/out. great service, great breakfast. quiet and comfortable, easy to relax.
January 19, 2015
Rated 4.0 out of 5.0 by Firescout Good value and location
Hotel was convientent for weekend meeting. Overall good value for the price.
January 7, 2015
Rated 5.0 out of 5.0 by Lisaaz Check in
Everyone I meet during my entire stay was nice and friendly and went out of their way to make my stay enjoyable.
January 3, 2015
Rated 1.0 out of 5.0 by Unhappy Dubuque visitor Poor sleeper sofa and "NO" front desk service
We stayed at this hotel the last weekend in Dec. Nobody was at the front desk to check us in, although we could hear the from desk agent gossiping with housekeeping and we were unable to get their attention for over 10 mins. During this time, another front desk agent, Anthony I think his name was, walked by and didn't address us at all. We didn't know he worked there until I walked around the corner and knocked on the Adminstration door, when he walked out and said they should have turned a sign that said I needed to use the house phone to "call" for assistance. Later that day, upon returning to hotel, another family was waiting to check in...and again the sign wasn't turned to direct the guest to call the front desk agent. Horrible service and back-up plan.
The springs in the sleeper sofa were so poor, my 10 year old that weighs about 70 lbs was not comfortable. She slept on the sofa instead of the pullout bed. Although we paid extra for the sleeper sofa, we booked a second room for our remaining nights so we all would have a decent nights sleep.
We've stayed at this hotel nearly a dozen times when visiting Dubuque, but looks like its time to find a new hotel. Unfortunate...
January 2, 2015
Rated 5.0 out of 5.0 by Rubie73 EXCELLANT
Great hotel. Very clean with a great staff. Continental breakfast is very good compared to other hotels. Staff was able to give our friends the same rate as us so they could stay in the same hotle. THANKS!!
January 2, 2015