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Rated 4.4 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Price friendly for parents of college student Love the service I received when booking my recent stay from Emma. It was 10 pm and she made the booking of the room so easy and awesome. The price break and coupons for food at a restaurant were great for family on a budget. All your staff was so pleasant and accommodating. August 24, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Everything was excellent, the girls at the front counter were very helpful. August 24, 2014
Rated 5.0 out of 5.0 by Great stay Clean Comfortable courteous staff. Only problem was trying to find the location even with gps \ August 24, 2014
Rated 5.0 out of 5.0 by Friendly people and great pool and spa The people there were friendly and cared about my comfort and safety! The hotel was clean and well maintained. Beds were great with a choice of pillows. August 22, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express-Dubuque Extremely welcoming and friendly staff! They are pet friendly too! I will definitely be staying in another Holiday Inn Express in the future! August 21, 2014
Rated 5.0 out of 5.0 by Great place to stay but... The hotel should have alternative smaller, flat pillows. Some people have neck problems August 21, 2014
Rated 5.0 out of 5.0 by Arrival and Breakfast Upon arrival had to wait for several minutes for desk clerk to return from rounds. Need more desk clerks! When entering room there were no pillows on the bed and only half a role of toilet paper in the bathroom had to call down for these items to be furnished... Breakfast while lots of choices most of the heated foods, eggs, sausage gravy, were all instint. If you are going to provide this type of food use the real stuff or don't put it out. The breakfast room could stand to be bigger as the room got quite crowded for the morning, had to wait for 30 minutes or so to get a table and then the one I took wasn't clean had to find a staff member to clean it. For the price charged on the room I would expect better food and service in that area. This was not my worst stay with Holiday Inn Express but not my best either. August 20, 2014
Rated 4.0 out of 5.0 by President Holiday Inn always offers quality at a good price. August 19, 2014
Rated 5.0 out of 5.0 by Friendly staff and great room Always a positive experiance. I always stay at IHG properties. August 18, 2014
Rated 5.0 out of 5.0 by Good Value, Clean Hotel The front desk staff were very pleasant. The room was clean and the hotel fairly quiet. We stayed here when we visited the University of Dubuque. We tried to stay a second night, but they were booked. I was disappointed, but the hotel clerk gave me a list of other hotels to call. We ended up staying at another Dubuque Holiday Inn. August 18, 2014
Rated 5.0 out of 5.0 by Good stay Quite, nice, enjoyable, a very good stay. Exactly what I expected at a reasonable rate. August 18, 2014
Rated 5.0 out of 5.0 by great place to stay staff was pretty friendly courteous room super clean enjoyed my stay August 7, 2014
Rated 5.0 out of 5.0 by Great staff Staff was extremely friendly in helping us get around - hotel offered discounts at area restaurants. Room was nice and clean - exactly what we expected. August 7, 2014
Rated 5.0 out of 5.0 by Business Stay Quick and friendly check-in, and very nice room. The breakfast area was very clean, full, and very tasty. August 5, 2014
Rated 4.0 out of 5.0 by Decent Hotel Good value, nice rooms and decor, friendly staff. Our room was next to an elevator so that was a little annoying having to listen to that into the late evening. August 2, 2014
Rated 3.0 out of 5.0 by Convenient location for sightseeing. Bathrooms were showing their age, mattress a bit soft. Breakfast selection good, well stocked. July 31, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms, great service Rooms were clean, quiet, comfortable and the bed was comfortable. Got a good nights sleep. Staff was friendly and professional. Would stay here again if in the area travelling. Breakfast choices were good. Staff was efficient and professional in the Breakfast area. July 30, 2014
Rated 5.0 out of 5.0 by Great place to stay! Staff is outstanding and rooms clean and comfortable! July 21, 2014
Rated 1.0 out of 5.0 by BAD!! Dirty room, 10 pm quiet time not enforced, and we had stop by the desk on our way out to pay because whoever ran my card didn't do it properly when we checked in. Their compensation four our horrible stay was only 500 points towards our IHG account. Will NOT be going back! July 20, 2014
Rated 5.0 out of 5.0 by Great stay Nice new rooms, great staff. There was a mix up in the reservation (the website stated that a king room would sleep 4 people) so they upgraded us but charged the amount for a king room. July 17, 2014
Rated 5.0 out of 5.0 by Amazing value I highly recommend this Hotel. Great room ,good breakfast,and a friendly,helpful staff.Room was clean and quiet,and I would stay here again in a minute. July 15, 2014
Rated 4.0 out of 5.0 Holiday Inn Express Experience We had a family reunion in Dubuque and hotel rooms were scarce. Consequently my usual place to stay wasn't available. I was impressed with the cleanliness of the rooms and the staff was great to work with. I certainly would stay there again. Great experience! July 15, 2014
Rated 5.0 out of 5.0 by Excellant service and great staff In and out without any problems . Staff were very good at what they do , entire property was very clean and well maintained. Best shower I've had in a motel in a long time. July 12, 2014
Rated 4.0 out of 5.0 by Clean, comfortable room, bad breakfast The room was clean, bed comfortable, plenty of plugs. Overall better than I expected. Breakfast was horrible. Food cold, attendants rude. Went out to breakfast next day. Was there for weekend so I don't know about the weeknight evening social hour. July 9, 2014
Rated 4.0 out of 5.0 by a wonderful stay with our dog This was a very fine hotel to spend a few days. It is very clean and the staff was very helpful. Our dog was treated like an important guest as well as yourself especially. July 7, 2014
Rated 1.0 out of 5.0 by Poor customer service I agreed to change to a handicapped accessible room after being told the room I had reserved was over-booked. My new room was two doors down from the breakfast area where there was a large congregation of people at 11 pm when I returned. I listened to them talk, yell and laugh until after 2:30 in the AM. The second time I called I was told by front staff that there was nothing they could do about the noise. July 2, 2014
Rated 5.0 out of 5.0 by Good accomodations Purpose was meeting others registered at the same dates for reunion. July 1, 2014
Rated 5.0 out of 5.0 by Clean rooms The rooms are very clean and the staff was very helpful. The location is close by to several restaurants and some shopping stores. June 30, 2014
Rated 4.0 out of 5.0 by Worst Breakfast Ever I stay at a lot of Holiday Inn Express properties. The hotel it self was very nice. The biggest issue I had was the breakfast service. The juice machine refrigeration unit was broken. You could still get juice and add ice to chill it. The problem is the juices were sitting in the machine without refrigeration and the orange juice had gone bad. They continued serving juice all week unrefrigerated. Management could have purchased some juice locally and put it in pitchers in a tray of ice. The ladies that were handling the breakfast room need more training in customer service. Its not that they were mean or anything but lacked the personality to be around guests. The selections of food were empty on many occasions. They also went as far as to cut the omelets in half. Most of the time it appeared the employees were doing other duties and not paying much attention to the breakfast room. June 30, 2014
Rated 5.0 out of 5.0 by Small Family Wedding We loved this hotel for our family to gather prior to our wedding. We used the event room for a family meal the night before and were able to bring in any food/drink we wanted. The rooms were comfortable, clean and spacious. Our small children loved the pool. June 26, 2014
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