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Rated 4.4 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by stay at your hotel My husband and I were very impressed with your hotel and everything about it. We have referred your hotel to several people already for a place to stay when in your area. Thank-you for a clean, friendly, and very nice place to spend our time away from home. Looking forward to staying with you again next year for the Torque Fest 2015. Keep up the excellent job. Very refreshing to have a awesome comfortable place to stay were the staff care about want to make your stay prefect. Most places just want your money and that's all they care about. We can not brag about you enough Again THANK-YOU!!!!!!!! . May 7, 2014
Rated 5.0 out of 5.0 by stay Very nice place, stayed 2 times now, but this time I paid in cash and there still is a charge on my master card after 3 days, that is still pending!!! I better not be charge twice. Still waiting for the charge to be gone. Thank you May 7, 2014
Rated 5.0 out of 5.0 by Nice rooms and friendly staff We reserved a room late in the day and they were very willing to accomidate us with what we were wanting for a room choice. The staff was professional and friendly. the rooms were neat and clean. This is our 2nd stay at this hotel and we have been very happy with it. April 29, 2014
Rated 5.0 out of 5.0 by Very nice I stay here whenever in Dubque area. Never disappointed at all April 26, 2014
Rated 4.0 out of 5.0 by Poor breakfast and Awesome front desk Front desk was friendly and outgoing. Breakfast staff was slow and had to be asked to refill items. Were not prepared for Saturday's crowd. Had to wait a while for things to be microwaved (eggs and sausage). Room was clean,quiet and cozy. April 8, 2014
Rated 5.0 out of 5.0 by Nice place to visit and stay, nice rooms Enjoyed our stay, room nice and help nice also, Wish I could have gotten another cup of coffee at 10:30 But I could have made some in my room. Pots all empty in Breakfast area. Very nice Hotel and nice area. April 2, 2014
Rated 5.0 out of 5.0 by Comfortable Stayed at this hotel three nights last week. I checked out on Wednesday morning and decided later that day to check back in and drive early the next morning. A good night of sleep was very valuable for me. The beds and pillows were awesome. Please tell me where I can buy one for home. I'd like to see the cleaning crew vacuum along the edge of the walls more often. (It is just a personal thing, didn' affect my sleep) March 30, 2014
Rated 5.0 out of 5.0 by Good hotel to stay I usually stay in Holiday hotels when I travel, and they all have great service and rooms, and recognizes for Priority Club members givinh some water and cookies when arrive; however, when I checked in, they didn't offer anything. I think recognizing Priority Club members is a good way to keep customers comming. Besides that, I would say, this hotel is a good hotel to stay. March 10, 2014
Rated 5.0 out of 5.0 by Comfortable beds and pet friendly We brought our small dog with us to this hotel and it was very pet friendly. Also, the beds were very comfortable after a day of skiing at Sundown. Thanks! February 26, 2014
Rated 3.0 out of 5.0 by Good clean hotel, poor staff service Very clean room, good breakfast variety and excellent pool and hot tub availability. Staff were somewhat unprofessional and more interested in personal conversations and checking the computers than helping customers. Had to ask a staff to open the pool because our room card wouldn't work and after making us wait while she checked her computer and kept telling us just a minute her response was "You know you only have a half hour to swim right?" as if she didn't want to have to help us. Impressive accomodations, mediocre staff. February 26, 2014
Rated 5.0 out of 5.0 by Always had coffee and tea available. The guy at the front desk was really nice. Coffee and tea was always available in the breakfast area even late at night. The room was clean, nice and quiet. No fitness area, but give you a free pass to Anytime Fitness a short drive away. February 1, 2014
Rated 5.0 out of 5.0 by Great Place Back in DBQ on family business. Had issues /w first room and was promptly moved after notifying desk. Our stay was very pleasant. Staff very pleasant and friendly. My only beef was/is breakfast. Mind yo, I was there for a week and never saw bacon at all. No DBQ, IA!! January 29, 2014
Rated 1.0 out of 5.0 by VERY UNHAPPY!!!!!!!! Check-in at 10:30 pm trying to get sleep to attend a funeral. By 11:30pm my room 131 was still COLD. Front desk said repairman could fix in the morning---REALLY? Front desk lady said room should not have been rented as the heater was broken!!!!!! Are you kidding me? I had to repack my stuff and move to 133. That was around midnight. No rest for me. I was told that the manager would get with me in the morning. They never did. Another false promise! Can you imagine renting a room without working heat? January 7, 2014
Rated 5.0 out of 5.0 by amboyclippers The room and hotel was very clean. Friendly staff. The complimentary hot breakfast was delicious. We highly recommend the Dubuque Holiday Inn Express for business or pleasure trip.. Jeffery, the front desk worker went above and beyond the call of duty. when he signed me up for the rewards club. And he recommended a local restaurant and he gave us a 10% discount voucher. The Jeff. January 3, 2014
Rated 5.0 out of 5.0 by Great customer service Have stayed at this location several times, and have never had any problems. At breakfast one morning, the juice machine was only dispensing water and I informed the staff member on duty. She filled it up and while I went back to my table to wait for a minute, she surprised me by bringing over a glass of orange juice right to my table. I didn't expect "waitress" service at the inn but I told her how great she was to do that. Sometimes it's the little things....... December 31, 2013
Rated 1.0 out of 5.0 by Holiday Stay We stay at this Holiday Inn for various family celebrations in th Dubuque area. We will find a different hotel going forward. The bed was hard, and the pillows were old. The floorwas not vacuum in our room and the elevator was just plain dirty. I stay at many Holiday Inns for business. This by far was one of the dirtist. When you close th bathroom door you could see that something was sprayed on to the door and never ripped down. December 30, 2013
Rated 5.0 out of 5.0 by Front Staff Was So Nice Great customer service, nice area, nice clean & updated hotel good value. The only thing I would have changed was the continental breakfast not the best or much for choices. However this wouldn't keep me from staying again. NICE PROPERTY! December 12, 2013
Rated 5.0 out of 5.0 by excellent stay We had an excellent stay at this location. I frequently travel 8 hours to chicago and this is close to mid point from where i travel from. Going forward I will stop by this location every time. December 2, 2013
Rated 4.0 out of 5.0 by Could have Been Better. I am a platinum elite member. I mention that because as a regular customer, I am used to a certain level of Holiday Inn Express quality. I did not expect special attention with this kind of booking of three days. . So here are my issues. The bed was hard. The room had no easy chair, just a solid desk chair.( My stay of three days was supposed to be a time for me to read.) With two beds in the room, it was awkward to move around, not enough room in my judgment for two queen sized beds.I was alone so a king sized bed with a decent chair would have been appreciated. I did ask the desk clerk for this but was told that I'd have "to make do." which I did for three days. However, the room was spotless and breakfasts were just fine. November 22, 2013
Rated 5.0 out of 5.0 by Great Stay This place appeared to be fairly new. The staff was very friendly and helpful, the room was clean , quiet and comfortable. The breakfast area was nice and clean. Overall a very good stay. November 2, 2013
Rated 5.0 out of 5.0 by Highly Recommended We enjoyed the comfort and cleanliness two times before this visit. We invited 5 famlies to join us this time. Wonderful experience for all. Next time, I will look into the corner suite, expecially for the larger families. October 31, 2013
Rated 5.0 out of 5.0 by Nice Hotel The room was clean and seemed to be updated. Also, nice size room. Staff very nice - nice location. Good Breakfast - nice pool. We came for Galena and this hotel was not that far but MUCH more economical than the hotels in Galena. I would stay again - no complaints at all!. October 31, 2013
Rated 3.0 out of 5.0 by Reservation our reservation was saved under the wrong last name (not even close to correct spelling!). Wwe made reservation directly at the Dubuque plod at inn express. This same person did not give us the cheapest rate between company discount and AAA even with my husband asking all the correct questions. Upon arrival, the lady at the desk cleared everything up but that took 15 minutes. October 27, 2013
Rated 4.0 out of 5.0 by Thin walls and good coffee Being able to clearly hear what is going on in the hallway and the next room made for a hard time sleeping. Overcooked powdered eggs are gross, try the cheese omelets that are just warm and serve. Staff was very nice and having the local paper available at breakfast was a perk. October 26, 2013
Rated 5.0 out of 5.0 by enjoable experience we had a very enjoyable time and everyone was very helpful. Would recommend this place to everyone. thank you for making our stay the best time ever. October 23, 2013
Rated 5.0 out of 5.0 by Clean comfortable bed and room. Great breakfast and quiet clean room. Excellent price and had no trouble falling asleep. Temperature in room was just right. October 20, 2013
Rated 5.0 out of 5.0 by Desk personnel The evening desk person, Shawn, is a great example of how every HIE employee should treat guests. He is friendly, efficient and knows his job well. Breakfast was somewhat a disappointment, no meat, over done egg blitzes, pancakes were like rubber............ October 19, 2013
Rated 3.0 out of 5.0 by Three-story needle in the West Dubuque haystack An adequate motel, but almost impossible to find. A sign on the main highway to the south says "1.5 miles (to the north)", but we were unable to see the almost illegible sign on the building because it is behind a huge golden arches sign. So we drove back and forth and went through the nearby residential area. And although it's no fault of Holiday Inn, the motel is nowhere to be found on the latest Garmin GPS update (2014.20) so that just makes things more difficult. October 18, 2013
Rated 5.0 out of 5.0 by Trip to Dubuque College Every thing is perfect. After noon Staff, is rather short and abrupt, however we worked through the issues. One person in particular...other staff very gracious....would always stay here though. October 17, 2013
Rated 5.0 out of 5.0 by Loras Homecoming Stay Shawn helped us check in, his smile and conversation started our stay in a great way!! Great room, and the bed was soo comfortable. I loved the pillows so much I contacted the manager Lanette about buying one!! Pool wasn't too cold, and the Jacuzzi wasn't too hot :) Breakfast was yummy. But the pancake maker has to go!! It was like someone ironed my pancake ha! You need to get one of the Waffle makers that they have at other Holiday Inn Express Hotels :) The heater fan was a bit noisy when it kept going on and off to adjust to the 71 degree setting. October 16, 2013
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