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Rated 4.4 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Loras Homecoming Stay Shawn helped us check in, his smile and conversation started our stay in a great way!! Great room, and the bed was soo comfortable. I loved the pillows so much I contacted the manager Lanette about buying one!! Pool wasn't too cold, and the Jacuzzi wasn't too hot :) Breakfast was yummy. But the pancake maker has to go!! It was like someone ironed my pancake ha! You need to get one of the Waffle makers that they have at other Holiday Inn Express Hotels :) The heater fan was a bit noisy when it kept going on and off to adjust to the 71 degree setting. October 16, 2013
Rated 4.0 out of 5.0 by nice hotel Very clean room. Convenient location and enough parking spaces. Workers helpful and personable. October 10, 2013
Rated 5.0 out of 5.0 by The evening manager was exceptional! I felt he went out of his way to be friendly and positive. I can't say that I have ever been impressed this way before. We left before breakfast was served. The rules for nicknames on this site are stupid and not intuitive. October 8, 2013
Rated 5.0 out of 5.0 by Very nice hotel The room was very nice with comfortable beds. Will definitely stay there again. October 6, 2013
Rated 5.0 out of 5.0 by Repeat Performance I have stayed at this property multiple times over the last several years and am impressed with the consistency of service and value. Reservations have always been correct, the greetings are prompt and welcoming, the rooms clean and comfortable, and the price is competitive. The breakfast are what you tend to see in many hotels, but again, the area is clean and well cared for. Whenever I am in the Dubuque area, I try to stay here. The only reason I do not is if it is full, which has happened on occasion, but then the staff works with me to find rooms near by. This consistency is what impresses me most with this property. October 5, 2013
Rated 4.0 out of 5.0 by Really nice hotel, pool, breakfast. My granddaughter and I really enjoyed our stay here. We went swimming twice, and had the pool to ourselves for a little while both times. The breakfast was better than most 'continental' offerings, and included hot scrambled eggs and biscuits and gravy, along with yogurt, fresh fruit, cereal...lots of nice options. Unfortunately there was a family with rambunctious kids in the room above us so there was lots of bumps and thumps both late at night and early in the morning. I suggested, at checkout, that they put families on the 1st floor. The guy at the front desk apologized, said they always try to do that but were filled to capacity and had to put people where there was room. He was very considerate and listened to my complaint. This is a big deal. Sometimes they will just shrug you off. Sometimes they put on a fake reply. Sometimes they get crabby. This was handled exactly how I would want it to be. We will stay here again, absolutely. Just will ask for the top floor next time! :) September 25, 2013
Rated 5.0 out of 5.0 by Unexpected Delight Didn't know what to expect since we hadn't stayed at a Holiday Express before. We were delighted in the stay in Dubuque. The room was comfortable, clean and had a frig and microwave which was so great for warming up our evening hot chocolate. September 24, 2013
Rated 5.0 out of 5.0 by comfortable The bed was very comfortable and I loved the choice of pillows. The room was clean and modern. The surroundings were quiet. The staff was very friendly. Breakfast was better than most. I loved the warm cinnamon rolls. I would definitely stay there again. September 11, 2013
Rated 4.0 out of 5.0 by Clean and Comfortable My husband and I prefer Holiday Express suites, because of the extra space. We had two television sets. One in front of the queen size bed and the other in front of the couch. It was cozy to sit together on the couch & watch a little bit of TV. The room looked and smell clean. In fact, the entire hotel smelled clean with no mildew smell you get in some motel/hotels. I think there could be more of a selection on breakfast but still wasn't too bad. The down side: Swimming pool was very cold to dip into and the Jacuzzi was extremely hot. Otherwise, I recommend this place. September 5, 2013
Rated 5.0 out of 5.0 by Great place to spend a night We spent Labor Day weekend here and the hotel was very clean. The rooms were great. The people here are very friendly.. Breakfast had good choices. The pool was good, it would be nice if they had an outdoor pool. Not far from the river. Allot of restaurants close by. Will go back again! September 5, 2013
Rated 5.0 out of 5.0 by Excellent Stay Wonderful experience at your Dubuque-West location. Very clean rooms - great bed - delicious breakfast - wonderful staff. I have already made reservations for 10/26 and am bringing along 3 more families. September 5, 2013
Rated 3.0 out of 5.0 by Hotel room cleanliness great. Noise level not so great. This is our usual stop when staying in DBQ. The rooms are always clean and it is a relaxing stay. I didn't call and complain but on this particular visit there were several guests having a party in the parking lot complete with lawn chairs a blanket and cooler, which went on into the night right under my third story window. Just when I thought they were going to call it a night the room next door was then occupied by one of the partiers who obviously had too much to drink and watched his TV very loudly until 1:30AM. My 9 year old daughter was able to fall asleep due to the rhytmic noise of the wall unit air conditioner. I unfortunately was not. None of which was the fault of the hotel. Just inconsiderate adult behavior. That aside the food was unusually poor at the buffet in the morning including no fruit to be found, cold pancakes and light yogurt only. Coffee was good. September 4, 2013
Rated 5.0 out of 5.0 by Great Stay for the Price! Everything was clean and comfortable. If anything could be changed (which was very minor) would be the walls were a little thin....but really not a big deal. Would definitely stay here again! September 4, 2013
Rated 5.0 out of 5.0 by Good Value for the Money We were pleasantly surprised by the HI Express-Dubuque West. The advertised breakfast is "continental" so we were expecting the usual sweet rolls and bagels with coffee. Since we traveled with our 90 year old Dad, we were very pleased by the extras (eggs and biscuits with sausage gravy) available for breakfast. The room also was substantial and very comfortable. All in all, a pleasant getaway and a really great value at the price. September 4, 2013
Rated 5.0 out of 5.0 by Friendly & comfortable We checked in at 11AM, well before checkin time, and they accomadated us immediately. Very friendly staff. Room had a bit of a musty odor, but that was the only negative about our stay. Our room was one door down from elevator and vending, so I was concerned that the noise level would be loud, but none of heard a sound all night. Group with little children next door to us, and we never heard them either. We made use of the sofa bed as extra sleeping room in our suite, and bedding was provided for that as well. Would definitely recommend this hotel to everyone!! August 28, 2013
Rated 5.0 out of 5.0 by Great hotel This hotel was wonderful. The staff was friendly and happy. I had a wonderful stay. August 27, 2013
Rated 5.0 out of 5.0 by Awesome service The staff at this particular hotel are just awesome! They greet each customer and really made me feel welcome! I travel a lot and it is difficult to find this type of service. If I ever come back to Dubuque, I will definitely stay here! August 26, 2013
Rated 5.0 out of 5.0 by What we wxpected with one exception We expected a warm welcome at check-in, a clean room with a comfortable bed, a yummy breakfast, and express check out. All those were great. The desk chair was an instrument of torture -- the most uncomfortable chair in any hotel/motel room I have seen. The design is all wrong. August 22, 2013
Rated 4.0 out of 5.0 by Mixed reviews, overall good Had an issue with the wimpy pillows. Desk person handled immediately and to our satisfaction. Dryer was under our room. At 9:30 we called, told they were to run until 10. 10:30 we called and they were shut off immediately. Rooms and personnel were good. Didn't care for selection for breakfast. However, it might have just been the day we were there. August 21, 2013
Rated 5.0 out of 5.0 by very nice The staff was very friendly and helpful. The breakfast was good. The pool area was clean and nice. August 20, 2013
Rated 2.0 out of 5.0 by comfortable room our stay was ok, what we had a problem with was that we were there for two nights and after our first night we did not get our room cleaned which we felt was needed due to a lot of trash. We talked to the front desk about it and was told that we had our "do not disturb" sign out which had been remove by 10:15 am, the front desk stated that he would get the trash removed but could not get anything else done to the room as housekeeping had already gone home. We left and went to a wedding and reception and when we got back at 11:00pm nothing had been touched. Did not like being told something would be done and then not doing it . August 17, 2013
Rated 1.0 out of 5.0 by Front Desk Staff At check in I was told my rate had increased from what I had booked on line. Check in staff preferred to argue rather than solve the problem. During stay my wife became very ill (no fault of motel), when I requested a late checkout, the response was "that's not gonna happen". Property was nice, front desk personnel were not. August 16, 2013
Rated 3.0 out of 5.0 by Breakfast Area Dress Code should be enforced while breakfast is served. At the minimum shoes should be worn. Bare feet should not be allowed and guesting wearing boxers is a bit strange. August 14, 2013
Rated 5.0 out of 5.0 by Good Stay Top notch HI Express. Good staff, great room, good price. Breakfast selection could have been better, but other than that, excellent place August 14, 2013
Rated 5.0 out of 5.0 by Great Friendly Staff Staff was great and friendly, the beds were so comfortable, I never say that about Hotel beds! Loved the pool! August 13, 2013
Rated 5.0 out of 5.0 by I'll stay here anytime! The rooms are clean, staff is attentive and the rooms are a comfortable size... The price to value was awesome. August 8, 2013
Rated 5.0 out of 5.0 by West Dubuque July We really enjoy this property. Exceeds our expectations. Thank you. August 4, 2013
Rated 5.0 out of 5.0 by phenomenal stay We had a very good experience staying at this hotel! From the time we checked in on friday to the time we left on Sunday. Very clean rooms and a great breakfast! We make annual trips to Dubuque and this will definitely be our new hotel of choice! August 2, 2013
Rated 5.0 out of 5.0 Spacious Room, Microwave, Fridge in the room Awesome room. Very spacious....we have small baby boy of 15 months. He was able to roam easily and play. Room also has microwave and fridge so you can keep baby food in good condition. August 2, 2013
Rated 4.0 out of 5.0 by great room, comfortable beds, beware of pet policy... check in was slow. then room key didn't work, had to wait again to get key activated, turns out the Desk Attendant had written down the wrong room for us on the key, so we were at the wrong room. Unwanted hassle with two cmall children and a pet. we chose here because pet friendly, but were informed on check in that the pet could NEVER be unattended in the room. This changed the plan of the weekend a lot for our small family get away. Couldn't go to the pool as a family because had to have someone with the dog, couldn't all go to breakfast together because someone had to stay with the dog. If the weather hadn't been so cool that weekend, we would have checked out early due to this snag. But we were able to let our pup hang out in our car while we took in the River Museum, Cave and Trolley cars in Dubuque. Breakfast was good, well attended by staff keeping things supplied. Except during check-in and the key snag, all other staff was great. NICE room, comfortable bed. 2 tv's (Kids could watch what they wanted!!!) would stay here again, but caution pet-bringers to look at the fine print...we've never encountered the "no pets alone in the room EVER" policy before. August 2, 2013
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