Rated 4.4 out of 5 by 55
Rated 3.0 out of 5.0 by disappointedman Smokey
Asked for nonsmoking room this room was smoke in infested. There was trash from previous guess left in room.
October 16, 2013
Rated 5.0 out of 5.0 Awesome service
Michael was great. Absolutely professional, personable and accommodating. He was the best thing about a stay that was fantastic overall. Highly recommended.
October 11, 2013
Rated 5.0 out of 5.0 by CSDilworth AWESOME STAY!! 10 Thumbs UP!
I was in town for a funeral and my sister accidently booked me into ANOTHER HOTEL. Although I checked in and went to the room, it was not happening for me! I have a very keen nose and the place stunk! OMG! Two hrs later, I was OUTTA THERE!! With no place to go!! I had to pay for that one night but I didn’t care!! HOLIDAY INN EXPRESS to the RESCUE!!
I'd lived in the area years ago, so I felt safe. From the moment I walked in I was at peace. Yet still weary from the "Hotel from HE*L" I only booked for two nights JIC. It smelled great! I was checked in by JerriMark who was more than helpful and very friendly!! The room was great!! It, including the bathroom was clean, smelled good! LOL! and everything was in order. Since I was satisfied with my first two days I felt it ok to book the rest of my stay. Al was on duty and took care of everything!! Al was great, very friendly and professional! EVERYDAY!
Each morning I went down for the 'HOT' and fully loaded breakfast, which was prepared by Chad. Chad went above and beyond, EVERYDAY!!! to make sure my mother and I were taken care of! Always VERY kind and with a smile. The rest of the staff were also great. Whenever I needed anything they were more than willing to oblige! EVERYDAY! The facility itself was always clean and neat. I would definitely stay again for the price, service and accommodations. Oh and it's near a bunch of stuff too!!! **FYI, please add 'PERSONAL' as a category to 'Traveler Type" below especially since it is a required field. I HOPE THIS ALL FITS!
October 9, 2013
Rated 4.0 out of 5.0 by Stayed22 Comfortable bed, good value
This hotel is a great value for the price. There was an issue with the cleanliness of the room, however the staff was very understanding and quickly resolved the problem.
October 7, 2013
Rated 5.0 out of 5.0 by grannygirl the staff was awesome
Al, at the front desk was a wonderful man. He helped us so much and was so pleasant. We checked out and got 100 miles Atlanta heading home and realized my husband had left his cell phone in our room..We called and Al assured us he would put it in the mail to us. Got home and realized my grandson left his backpack in the room...called HI again and they mailed both items to us and we received them today. thank you again Holiday inn and Al...we definitely will stay with you again the time we visit Atlanta!
October 2, 2013
Rated 3.0 out of 5.0 by cmoore56 Mediocre Property
I stay in the Atlanta area quite often. This was my second stay at this property. It needs some upgrades and until they make the following changes, I will not stay at this location again.
The beds are the worst I've expereinced anywhere. I had two queens....I might as well have been sleeping on the floor. They were hard as a rock, one was better than the other, but not by much. Holiday Inn needs to rethink the pillow situation. They all seem to be old and VERY lumpy, no exception at this location. Carpets are stained.
If you decide to stay at this location and need to contact the front desk, do so in the afternoons when there is someone with some intelligence there to answer the phone. Bottom line, stay somewhere else.
September 30, 2013
Rated 5.0 out of 5.0 by CStauf Business Trip
Very comfortable stay at the Holiday for the week on business travel. Staff was very friendly and helpful.
September 30, 2013
Rated 4.0 out of 5.0 by Rdhog Nice place to relax within local business community
The Staff is great and very hospitable. Weather you are prone to frequent fast food establishments or sit down to a quiet evening out, here are plenty of places to eat within walking distance. If there's anything to consider during your stay, the breakfast selections and service area excellent and serviced with a smile but the seating area can get a little crowded at times. It's located just far enough outside to get away from the Atlanta city traffic (rush hours are still problematic in the vicinity but that's city-life) but provides a nice comfortable setting while within local businesses. I will stay here again if needed and I definitely recommend it.
September 29, 2013
Rated 5.0 out of 5.0 by Photog2013 Fantastic hotel with great staff
Everyone is super friendly and helpful. The rooms are clean and well stocked with towels, toiletries, etc.
Breakfast is great and pretty tasty.
Highly recommend this hotel, you will enjoy staying there.
September 25, 2013
Rated 5.0 out of 5.0 by pakmn74 Quiet Place in a great location
The Holiday Inn Express Gwinnett Place is a nice location to stay as it is conveniently located with easy access to I 85 and set back to keep out all the noise. There are many ethnic and fast food places in the neighborhood to grab dinner. The rooms are well maintained and the staff has been consistently friendly, specially Chad who manages the breakfast area. Nice place to stay.
September 19, 2013
Rated 5.0 out of 5.0 by Brubie Great place to stay and go to Stone Mnt.
Nice clean hotel with very helpful staff. eating was only a block away. It was great. Thanks for treating us like family. Sleeping was like in heaven.
September 8, 2013
Rated 5.0 out of 5.0 by Mac711 Great Service
Elena, Michael and Sarah continue to inspire with exceptional service. The rooms are always clean.
September 8, 2013
Rated 3.0 out of 5.0 by PlatinumEliteMemberfor3Yr Front desk staff (may applicable to one person) should be trained!
Seems like he has no intention of offering service to the customers. Otherwise, he may have concerns based on people's background.
September 7, 2013
Rated 4.0 out of 5.0 by Squareup Excellent room and great service from the staff.
The bed, breakfast and personnel were great. The linen blind in the room was dirty/stained. The refrig in the room did not work. Everything else was excellent. Yes, I would stay there again.
September 3, 2013
Rated 5.0 out of 5.0 by alwoodman Wonderful Staff and great service
I stay here every trip I make to Atlanta on business. The staff always welcomes me with a smile. The breakfast is always top notch and the attendants friendly and helpful. The room is comfortable and always clean. Each day the room is returned to an immaculate condition. The rest of the hotel is the same inside and out.
August 25, 2013
Rated 4.0 out of 5.0 by Shauny07 Great Service
Great location right off 85 and Pleasanthill Road. The staff was great...we arrived late in the morning, and they were ready for us. We had breakfast and went to sleep. The beds were very low and softer compared to other Holiday Inn Express hotels. They could upgrade their beds. Overall, the experience was good.
August 9, 2013
Rated 5.0 out of 5.0 by Mac711 Continue to Excel
Once again my favorite hotel staff, Michael, Sarah and Elena have provided superior service to this simple business traveler. This group understands "Customer Service" and delivers. Thank you!
August 4, 2013
Rated 5.0 out of 5.0 by AVONman Slept like a log!!
What a great little hotel! We were so tired when we arrived after being at a concert downtown. That man at the desk was very nice to us as we checked in. While the room was nice and clean, the best part was the bed. I slept like a log. I will definitely stay here if I return to Atlanta! In FACT, this is my second stay. It's a great hotel.
July 31, 2013
Rated 4.0 out of 5.0 by Mik23 HI Express Always Delivers
As always, HI Express delivers. The staff is very friendly and accomodating. The front desk personnel are courteous. House keeping was flexibel and excellent. Over all our stay was very satisfying.
July 23, 2013
Rated 5.0 out of 5.0 by Mac711 Great Customer Service
Michael, Sarah and Elena have really delivered the best service that i have experienced as a guest in many years of travel. They have treated me like a VIP from day one and they each made extra effort to appreciate and capture my business for the long term. They listened to my simple needs and have treated me with respect. As a footnote, i was an assistant manager of a top-10 Hampton Inn for eight years, so i trust others will understand this serious review.
July 22, 2013
Rated 3.0 out of 5.0 by SMHT Nice hotel...
This property is good however the beddings may need to be replaced soon. The staff are friendly and helpful...they are great. Overall, it's a great stay for us! Thank you!
July 16, 2013
Rated 4.0 out of 5.0 by MisterBill Quiet and Comfortable
Pleasant and friendly staff, quiet room. Good location north of Atlanta but be aware of heavy rush hour traffic!
July 14, 2013
Rated 5.0 out of 5.0 by romi Mrs.Razi
Very good Hotel, I was very satisfied, recommend .
July 2, 2013
Rated 2.0 out of 5.0 by BillM2012 Hotel upgrade
This property needs to be renovated and upgraded badly, from the inside out.
July 2, 2013
Rated 2.0 out of 5.0 by BBC2022 Old and Tired
The Holiday Inn Atlanta area - Gwinett Place did not meet the standards that I have come to enjoy at Holiday Inn Express properties. Furnishings in the room were worn with tears in the upholstery. The internet service was inoperable for most of my stay and no one seemed to know how to restart the modem. Breakfast was very basic without the cinnamon rolls common to Express properties. Clearly the property is at the end of its Intercontinental Flag life. Very disappointing.
June 25, 2013
Rated 5.0 out of 5.0 by Ahb95 Great Location and friendly staff
I was in town for an overnight stay and liked the location as it is very convenient to get to from the freeway. However, the location is just right so that it is very quiet for a great night's sleep. The staff was friendly and made sure I had everything I needed.
June 10, 2013
Rated 5.0 out of 5.0 by Traveler98 Traveling through
The staff at this hotel was very good! Very friendly and helpful. Me and my family were traveling through the area and decided to stop and stay at this location due to it being close to the Discover Mills Mall.
The only negative experience of the stay was that I went downstairs to get my son a cinnamon roll at 9:25 a.m. and they had already been taken away. Breakfast ends at 9:30, so I guess we had waited too close to the end. One of the main reasons we choose Holiday Inn Express is because of the cinnamon rolls. We will survive, but I had a disappointed 7 year old!
Very nice hotel!
June 2, 2013
Rated 5.0 out of 5.0 by Koelling14 Absoultley EXCELLENT front office staff
I would recommend this hotel to anyone! The office staff was incredible and very friendly. We were there for a basketball tournament which required us to stay for several nights. Beds were comfortable, only thing I would say is I wished they were queens and not fulls. The rooms were cleaned each day. Breakfast was very good and the gentleman who ran it was super friendly! Lots of hot stuff as well as cold stuff. Pool area was clean and nice. Overall very plesant stay!
May 30, 2013
Rated 4.0 out of 5.0 by Alien2315 Great service
Excellent front desk service and customer support. Will definitely stay again when in Atlanta.
May 15, 2013
Rated 5.0 out of 5.0 by AVONman Wonderful Place
I was recently at this hotel and could not be more pleased. I was greeted as if I was a king and my stay escalated from there. They called me to see if I was doing ok and later that night I realized that the batteries in my remote didn't work. They were there very quicky with new ones. I got into a conversation with another guest as we were in the exercise room and he told me he comes there all the time. The next morning, I was blown away by the service the breakfast man gave me at breakfast. When I go back to Atlanta, I will defintely stay there.
May 4, 2013