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Rated 4.4 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Stays here have been consistently a high quality I have stayed here on a regular basis for work over the last 2 months and have never had a bad experience. The staff is all very attentive and the rooms have always been immaculate. I highly recommend it for the price December 14, 2013
Rated 4.0 out of 5.0 by Right off of I-85 Not bad of a location. Right off of I-85 on Pleasant Hill Rd Exit. December 11, 2013
Rated 5.0 out of 5.0 by Services Everything at this property is always at a 5 star level. We are always recognized by name and treated like a special guest. I would not stay at another property in Atlanta. I would stay at another Holiday Inn Express if necessary. Chad, the young man who takes care of breakfast is exceptional. I am somewhat disabled (have to walk with a Cain, also a Vietnam Vet.) and he is very helpful in assisting me to get my breakfast and coffee when I need help. , The front desk always gives us water and a small snack on our arrival and always ask's if we need help with anything. Very, very pleasant , efficient staff and management. They make you feel welcome and comfortable. December 9, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service The quality of the pillows is my only complaint. They really need to be updated. Thanks November 18, 2013
Rated 4.0 out of 5.0 by Good Value Stayed here on Monday 11 November 2013. Easy access off I-85. Friendly staff. Clean rooms. Good Value. Good breakfast; attendant kept refilling everything. CONS: Take note rooms have double beds, as advertised, not Queens. Two large adults over 180lbs are not comfortable in these beds. Great for smaller people and singles. Overall good value. Would stay here again. November 15, 2013
Rated 4.0 out of 5.0 by Excellent staff, but mattresses not so good We stayed here because our daughter was getting married at Little Gardens and this location was a good choice for proximity. The staff was very friendly and helpful. Al, Chad, and Michael looked out for us and provided us with assistance whenever we needed it. Chad went out of his way to make the after-rehearsal dinner nice for us in the conference room. The housekeeping staff was also very friendly and helpful and made sure that the rooms were clean daily. The only complaint I have is that the mattress was as hard as a rock, but the pillows were so soft, they went flat when I laid my head on them. Even the pillows that had "firm" embroidered on the pillowcase. I woke up aching every morning in my neck and shoulders. Overall, we had a wonderful stay and will consider staying here again. I'll just bring my own pillow next time! November 14, 2013
Rated 4.0 out of 5.0 by Offered much needed relaxation during emergency visit to GA I was in town visiting an elderly relative who had just been discharged after weeks in the hospital. Upon arrival I was pleased to discover that our room was ready two hours before the usual check-in time and the staff was very helpful in providing directions and answering all of my questions about the area. It was always a pleasure to see Chad each morning during breakfast as he offered to assist me as I hustled to serve my two young children (2 & 5 yrs). His sunny disposition helped get each day off to a great start. The location of the hotel is right down the street from major highways as well as a variety of restaurants/eateries. I was very pleased with our overall experience. I was under a great deal of stress during this visit but I always looked forward to returning to our room for a good night's rest. November 3, 2013
Rated 3.0 out of 5.0 by So So place. i stayed at the Indigo hotel at College park for the same price the the collage park property was 100 times better for the same price. October 28, 2013
Rated 5.0 out of 5.0 by Excellent Excellent hotel and staff! Great service and clean rooms! October 27, 2013
Rated 5.0 out of 5.0 by Top10 This hotel is fantastic! I continue to return to this hotel because the management and staff continue to provide excellent service and product. October 26, 2013
Rated 5.0 out of 5.0 by safe, convenient location Close to I -85, many restaurant and retail nearby, excellent and attentive staff, recognized Priority Club platinum status at check-in. October 21, 2013
Rated 3.0 out of 5.0 by Smokey Asked for nonsmoking room this room was smoke in infested. There was trash from previous guess left in room. October 16, 2013
Rated 5.0 out of 5.0 Awesome service Michael was great. Absolutely professional, personable and accommodating. He was the best thing about a stay that was fantastic overall. Highly recommended. October 11, 2013
Rated 5.0 out of 5.0 by AWESOME STAY!! 10 Thumbs UP! I was in town for a funeral and my sister accidently booked me into ANOTHER HOTEL. Although I checked in and went to the room, it was not happening for me! I have a very keen nose and the place stunk! OMG! Two hrs later, I was OUTTA THERE!! With no place to go!! I had to pay for that one night but I didn’t care!! HOLIDAY INN EXPRESS to the RESCUE!! I'd lived in the area years ago, so I felt safe. From the moment I walked in I was at peace. Yet still weary from the "Hotel from HE*L" I only booked for two nights JIC. It smelled great! I was checked in by JerriMark who was more than helpful and very friendly!! The room was great!! It, including the bathroom was clean, smelled good! LOL! and everything was in order. Since I was satisfied with my first two days I felt it ok to book the rest of my stay. Al was on duty and took care of everything!! Al was great, very friendly and professional! EVERYDAY! Each morning I went down for the 'HOT' and fully loaded breakfast, which was prepared by Chad. Chad went above and beyond, EVERYDAY!!! to make sure my mother and I were taken care of! Always VERY kind and with a smile. The rest of the staff were also great. Whenever I needed anything they were more than willing to oblige! EVERYDAY! The facility itself was always clean and neat. I would definitely stay again for the price, service and accommodations. Oh and it's near a bunch of stuff too!!! **FYI, please add 'PERSONAL' as a category to 'Traveler Type" below especially since it is a required field. I HOPE THIS ALL FITS! October 9, 2013
Rated 4.0 out of 5.0 by Comfortable bed, good value This hotel is a great value for the price. There was an issue with the cleanliness of the room, however the staff was very understanding and quickly resolved the problem. October 7, 2013
Rated 5.0 out of 5.0 by the staff was awesome Al, at the front desk was a wonderful man. He helped us so much and was so pleasant. We checked out and got 100 miles Atlanta heading home and realized my husband had left his cell phone in our room..We called and Al assured us he would put it in the mail to us. Got home and realized my grandson left his backpack in the room...called HI again and they mailed both items to us and we received them today. thank you again Holiday inn and Al...we definitely will stay with you again the time we visit Atlanta! October 2, 2013
Rated 3.0 out of 5.0 by Mediocre Property I stay in the Atlanta area quite often. This was my second stay at this property. It needs some upgrades and until they make the following changes, I will not stay at this location again. The beds are the worst I've expereinced anywhere. I had two queens....I might as well have been sleeping on the floor. They were hard as a rock, one was better than the other, but not by much. Holiday Inn needs to rethink the pillow situation. They all seem to be old and VERY lumpy, no exception at this location. Carpets are stained. If you decide to stay at this location and need to contact the front desk, do so in the afternoons when there is someone with some intelligence there to answer the phone. Bottom line, stay somewhere else. September 30, 2013
Rated 5.0 out of 5.0 by Business Trip Very comfortable stay at the Holiday for the week on business travel. Staff was very friendly and helpful. September 30, 2013
Rated 4.0 out of 5.0 by Nice place to relax within local business community The Staff is great and very hospitable. Weather you are prone to frequent fast food establishments or sit down to a quiet evening out, here are plenty of places to eat within walking distance. If there's anything to consider during your stay, the breakfast selections and service area excellent and serviced with a smile but the seating area can get a little crowded at times. It's located just far enough outside to get away from the Atlanta city traffic (rush hours are still problematic in the vicinity but that's city-life) but provides a nice comfortable setting while within local businesses. I will stay here again if needed and I definitely recommend it. September 29, 2013
Rated 5.0 out of 5.0 by Fantastic hotel with great staff Everyone is super friendly and helpful. The rooms are clean and well stocked with towels, toiletries, etc. Breakfast is great and pretty tasty. Highly recommend this hotel, you will enjoy staying there. September 25, 2013
Rated 5.0 out of 5.0 by Quiet Place in a great location The Holiday Inn Express Gwinnett Place is a nice location to stay as it is conveniently located with easy access to I 85 and set back to keep out all the noise. There are many ethnic and fast food places in the neighborhood to grab dinner. The rooms are well maintained and the staff has been consistently friendly, specially Chad who manages the breakfast area. Nice place to stay. September 19, 2013
Rated 5.0 out of 5.0 by Great place to stay and go to Stone Mnt. Nice clean hotel with very helpful staff. eating was only a block away. It was great. Thanks for treating us like family. Sleeping was like in heaven. September 8, 2013
Rated 5.0 out of 5.0 by Great Service Elena, Michael and Sarah continue to inspire with exceptional service. The rooms are always clean. September 8, 2013
Rated 3.0 out of 5.0 by Front desk staff (may applicable to one person) should be trained! Seems like he has no intention of offering service to the customers. Otherwise, he may have concerns based on people's background. September 7, 2013
Rated 4.0 out of 5.0 by Excellent room and great service from the staff. The bed, breakfast and personnel were great. The linen blind in the room was dirty/stained. The refrig in the room did not work. Everything else was excellent. Yes, I would stay there again. September 3, 2013
Rated 5.0 out of 5.0 by Wonderful Staff and great service I stay here every trip I make to Atlanta on business. The staff always welcomes me with a smile. The breakfast is always top notch and the attendants friendly and helpful. The room is comfortable and always clean. Each day the room is returned to an immaculate condition. The rest of the hotel is the same inside and out. August 25, 2013
Rated 4.0 out of 5.0 by Great Service Great location right off 85 and Pleasanthill Road. The staff was great...we arrived late in the morning, and they were ready for us. We had breakfast and went to sleep. The beds were very low and softer compared to other Holiday Inn Express hotels. They could upgrade their beds. Overall, the experience was good. August 9, 2013
Rated 5.0 out of 5.0 by Continue to Excel Once again my favorite hotel staff, Michael, Sarah and Elena have provided superior service to this simple business traveler. This group understands "Customer Service" and delivers. Thank you! August 4, 2013
Rated 5.0 out of 5.0 by Slept like a log!! What a great little hotel! We were so tired when we arrived after being at a concert downtown. That man at the desk was very nice to us as we checked in. While the room was nice and clean, the best part was the bed. I slept like a log. I will definitely stay here if I return to Atlanta! In FACT, this is my second stay. It's a great hotel. July 31, 2013
Rated 4.0 out of 5.0 by HI Express Always Delivers As always, HI Express delivers. The staff is very friendly and accomodating. The front desk personnel are courteous. House keeping was flexibel and excellent. Over all our stay was very satisfying. July 23, 2013
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