Rated 4.3 out of 5 by 86
Rated 1.0 out of 5.0 by Shan4 Worst experience
45 minute wait to check in! One person at the front desk on a busy Friday night...ridiculous! A manager walked up to the front desk, saw all the people waiting and walked away. We finally got our room, went to the 2nd floor and there was someone IN OUR ROOM! And the key let us in!! Back downstairs for a different key..no apology. Front desk said "try this room". Went to dinner, came back, keys didn't work again! Next day...guess what!? Keys don't work! Worst experience in a hotel ever. We brought food to our room from breakfast, the cleaning ladies left the dirty plates on our table! The only positive moment of our trip was Sam at breakfast. He was so friendly and helpful. When checking out, I was offered a coffee for my experience' REALLY?!?!
January 15, 2014
Rated 5.0 out of 5.0 by TWS9884 A Real Winner
I spend about half of my nights in hotels. When a property and staff stand out from the crowd, it makes me happy. From the moment I walked in the lobby until the time I drove off the lot, I felt welcomed and wanted at the Holiday Inn Gwinnett Center.
I chose this hotel because a last minute change of plans had me spending Saturday night in the Atlanta area. Saw there was a hockey game at the Gwinnett Center, so I booked a room at the Holiday Inn. Was a great choice!
Loved the fact I could walk to and from the game. The rooms were great. Check in/out was a breeze. Got back from the game in time to have a snack and drink at the lobby bar.
All in all, a great time. One of the few that stands out among the 150-200 nights I'm in a hotel annually.
January 15, 2014
Rated 1.0 out of 5.0 by CMG28 NO SLEEP- Party next door and in the hall
We stayed for one night and got NO sleep. We ended up having to change rooms at 3:00 in the morning because there was a party in the room next to ours. They hotel staff did not stop the party until 3am when, by that point, it was too late. This is the second bad stay we have had at this hotel and I seriously doubt we will ever be back.
January 7, 2014
Rated 2.0 out of 5.0 by Eagle30 Nice hotel sub standard staff
The first room that I was sent to had a dirty shower. I requested a room change and received one with no problem. However, when I requested a late checkout the staff member I spoke with was rude and told me it was not available. When I told her I was a club member and it is usually complimentary she was again rude and asked me to call back when I found my member number. When I asked to speak to the manager she quickly accommodated my request but I was unable to sleep in because the fire alarm went off and the building had to be evacuated. My experience was not at all satisfactory.
January 4, 2014
Rated 5.0 out of 5.0 by DaveFLcycle Convenient and Safe
This hotel is a safe place to stay. Convenient location and pet friendly.
Very friendly and helpful staff.
December 31, 2013
Rated 5.0 out of 5.0 by Edthetravelingsalesman It may not be an Express, but it is up there with them.
Front desk staff attentive, so is everyone in the restaurant. Nice clean place that takes care of the rooms, hallways, everything. Definitely I will stay here next time I am in Georgia.
December 23, 2013
Rated 4.0 out of 5.0 by Michael74 Everything was great except for one thing
The over all experience was very good. The staff was professional, courteous and had a good knowledge of the surrounding amenities. The room was comfortable and clean. There is only one complaint that I can mention. I'm a lite sleeper and the head of the bed rests against the wall that is the elevator shaft. All night long I could hear the mechanics of the elevators working. That made for a restless night.
December 10, 2013
Rated 5.0 out of 5.0 by Cheryl08 Staff and room was awesome
Staff was great and very helpful. Room with big shower was nice touch. We will definitely be back.
December 6, 2013
Rated 5.0 out of 5.0 by BWBoyt Lovely place to stay
This is a lovely HI Express. The lobby, bar, room (not to mention fantastic shower), combined to make this an excellent stay. We tried to book on the return side of our trip but they had no non-smoking rooms available. We were surprised to discover that breakfast wasn't included, but I guess I just assumed all HIE's are the same on that score. It would not keep me from staying here again.
December 1, 2013
Rated 5.0 out of 5.0 by Rolo93 Great hotel and very accommodating for disabilities
My wife and I very much enjoyed our stay recently. The roll-in shower with handicapped seating installed in the shower works great for those with physical disabilities. The property is very clean and comfortable. Will repeat as a guest!
November 20, 2013
Rated 5.0 out of 5.0 by Missy914 Very comfortable & affordable
This Holiday Inn was comfortable, accessible and very affordable. I would use it again when I am in the area.
November 19, 2013
Rated 5.0 out of 5.0 by SoonerMaker Nice Property in Northeast side of Atanta
Perfect place if in Duluth, GA area. Very nice rooms and great staff made for an excellent visit to the Duluth area. Comfortable beds and pillows, and no problem with sound from neighbors made for restful sleep both nights during recent stay.
Staff very knowledgeable of area and welcoming.
Breakfast buffet was fresh, however biscuits were a little over done.
Will stay here next time in area,
November 18, 2013
Rated 5.0 out of 5.0 by SoonerMaker Very Nice Hotel
Excellent visit firm check in to check out! Great staff, clean comfortable room, breakfast was good, cooked to order might be better.
November 15, 2013
Rated 5.0 out of 5.0 by aebag Very clean and comfortable
Enjoyed the stay! Very clean rooms and comfortable beds. Staff very friendly. Would definitely recommend!
November 14, 2013
Rated 5.0 out of 5.0 by rando Great Hotel
Stayed here after a long flight from Paris to Atlanta. Great staff and room. Breakfast was excellent, much better than traditional breakfast at hotels.
November 13, 2013
Rated 5.0 out of 5.0 by RRAY Great place
Best staff anywhere. Great hotel in a great location.
November 3, 2013
Rated 5.0 out of 5.0 by AtlAR Comfortable and accomidating hotel
This was a very pleasant hotel with a staff that made the stay most enjoyable. The décor is up-to-date, and the room was spacious and nicely outfitted. The big screen TV, relaxing chair and ottoman were the pecfect thing to help me feel at home and relax while in the room. And the bar/restaurant area was unexpected and most accomidating to all of my needs.
October 31, 2013
Rated 5.0 out of 5.0 by LanaB Great customer service
This was my second stay at The Holiday Inn Gwinnett Center. I am very pleased with the Staff and customer service. Everyone was very friendly and helpful. The Restaurant even opened early to accommodate a large group of women coming for the Women of Faith Conference. The Location is perfect, close to shopping, Restaurants and of course The Gwinnett Center. The rooms are clean and the beds are comfortable. I definetly see future stays at this Holiday Inn.
October 31, 2013
Rated 5.0 out of 5.0 by MDTraveler14 A great hotel
This is the first time I've stayed in a Holiday Inn with The Hub. What a great idea! It was wonderful to have food and drink available at all hours, either in the bar and restaurant, or the pre-packaged food and ice cream. The room was very comfortable, with a refrigerator and microwave. The favorite part of my stay: exceptional bar service from MG, and freshly-prepared, reasonably priced food that was far better than in most hotels.
October 27, 2013
Rated 5.0 out of 5.0 by IowaGrandpa Nice area, friendly staff, great service.
We spent weekend showing grandkids some of the many fun activities in Atlanta. This location was ideal for commuting to Stone Mountain plus downtown Atlanta. There is city driving involved but had no difficulty...just try to miss rush hour. Staff is pleasant, location excellent and value for the money. Will stay there again.
October 18, 2013
Rated 5.0 out of 5.0 by Sandi50 Great place to stay!!!
This is the second year in a row that we have stayed at this hotel. Excellent service....clean.....great service. Breakfast was awesome....loved our waiter!!
October 15, 2013
Rated 5.0 out of 5.0 by GUStauf Twice a Winner
My second stay was as comfortable and enjoyable as the first. Add to that that this time I had two meals at the Hub Breakfast and Dinner and both had an excellent selection and cordial service. I highly recommend the Maple Salmon sandwich.
October 13, 2013
Rated 2.0 out of 5.0 by Jupiterexpert Check-In
We arrived at the hotel on Saturday, October 5 via airport shuttle at about 2:00pm and asked the Front Desk Clerk - Heather - if it would be possible to receive an early check-in. We were told no. We asked if we could leave our luggage behind the desk as the event we were attending began at 3:00. We were told no. We asked well, then, is there a restaurant or someplace to get something to eat and drink. We were told no that didn't open until 5:00. (Except the snacks like chips and sodas). So, we sat in the lobby and waited to check in dutifully at 3:00. As we sat there we observed that Heather was indeed checking people in prior to 3:00 without first asking us or the other groups that were also dutifully waiting. So we then approached the front desk and asked could we check in? We were allowed to do so. Because check out was at 12:00 and our event was until 3:00 we asked if we could reserve a spot to store our luggage for the next day and we were told no. Upon arriving in the room it was obvious that it was not a smoke-free room. We were told the hotel was full so there were no other options. When we left for our event at the convention center, we asked Heather was there a shuttle service? She said yes, but never called anyone to drive us. So we walked to and from the center and returned to the hotel around 5:30. We went to the lounge and our service was great - Yay! Great bartender and Food and Beverage manager service. We told them about our smokey room and the food manager himself did the best he could by using some sort of device to try and quell the odor. We ordered take out, went back to the room and the food was quite good. The next morning we phoned the front desk to again ask if it would be possible to leave our luggage and we were told of course. So we went to the lobby, checked in our luggage and asked again if there was a shuttle service. We were told yes, the driver would be ready to go in 5 minutes. And he was and he gave us a card with his phone number to call him when we wanted to return. Such good service - on Sunday! Not on Saturday.
October 9, 2013
Rated 5.0 out of 5.0 by SLTeague Hotel Review
Hotel was very comfortable and the staff very friendly and helpful. Very enjoyable stay.
October 1, 2013
Rated 5.0 out of 5.0 by JWVSR Excellent accomodations and a wonderful staff!
I stayed for a week while I was in the area on business. It was my oasis after a hard day at work. The staff was excellent, very friendly and willing to make my stay a pleasant one. Special thanks to Mary Grace at the Hub restaurant for the wonderful dinners prepared. I highly recommend this Holiday Inn.
September 23, 2013
Rated 5.0 out of 5.0 by rschaefe1 Great Stay
4th time this year I've stayed in this property.
Its a little hard to get to due the the intersection traffic but a great location if you are doing business in the Duluth , GA area.
Good, quiet rooms and good overall service.
Remember to use the back exit from the property, which will save you time and is easier to exit to Satelite Road.
September 22, 2013
Rated 4.0 out of 5.0 by SuzieQue Very nice Staff
Staff was very friendly and accommodating. Room was large enough, but could have been a bit cleaner. Shower stall was very nice. Restaurant/bar could have stayed open longer. Ten is early for closing.....especially if you have just traveled in and would like a snack and a nightcap. But the biggest drawback is that it is not easily found. We rode around three times, and this after asking directions three times, before we finally located the EXTREMELY small sign for the Gwinett Center. Apparently, my brother spoke to other guests who had had the same problem. This delayed our check-in until almost 10 pm, and as I stated above.....no snack, no nightcap.
September 19, 2013
Rated 4.0 out of 5.0 by Theresa89 Great Hotel
My stay here for three nights was Great! Room was good size and bed was very comfortable. Recommend this hotel because of the location being in the center of the Georgia Mall and other malls and lots of restaurant.
September 10, 2013
Rated 4.0 out of 5.0 by FridaysChild Comfortable hotel in great location
This hotel is on the campus for Gwinnett Arena, so is a great location for anyone attending events there as well as anyone needing a great stop-off destination or attending an Atlanta event. The hotel is a great example of the improved Holiday Inn brand, and the staff were friendly and welcoming. The new hub concept lobby is great and encourages guests out of their rooms and into a comfortable communal area which is great even for small groups or couples. The well-stocked convenience store and clean pool are also welcome amenities. The rooms are comfortable and well-appointed. The only single negative was the noisy refrigerator in our room, which we had to unplug as it make an irritating sound all night. This is a great hotel!
September 9, 2013
Rated 3.0 out of 5.0 by Travelman55 Good bed, noisey ac
Room was good but after returning to room for the evening, ac was so loud from rattles wife and i had a hard time sleeping. Very disappointed since the stay was very good up to that point. Probably wont stay there again.
September 8, 2013