Rated 3.8 out of 5 by 12
Rated 1.0 out of 5.0 by moovieguy Poor service
I called and wanted two rooms for 6 people. Me, my wife, and four kids. When I checked in, I got two rooms with one King bed in them. I wanted 2-2 queen bedrooms. I went down to switch out one king room for a 2 queen room. When I got back to the room, the front desk girl called to have me go back down to resign another sheet. The room was a suite that had two queens plus a pull out couch. I could have just had all 6 of us stay in that room had I known but I didn't want to change anything else. I had enough dealing with the front desk girl. I had travelled for 12 hours with 4 kids and all I wanted was two rooms with 2 queen beds and just be left alone. I always stay at a HI but I will look for other hotels now. The value was not there. It seems like the front desk girl was highly unexperienced and I just wanted what I always get at a Holiday Inn. The internet code given to me was wrong and then expired at 11pm. Not a good time to change codes. Noon would be better obvioulsy.
December 4, 2012
Rated 4.0 out of 5.0 by bphrball1 Poor Service
Desk attendent did not seem to understand English very well. I asked for an upgrade (being a Platinum PC member) and she never responded at all, as if she didn't understand my request and just proceeded to check me in in the already assigned room.
November 30, 2012
Rated 4.0 out of 5.0 by bphrball Dumas, TX
When I checked in as a Platinum PC member, I did not get recognized as such, was offered no water/treat nor was I offered an upgrade. New hotel and it was nice, just need to train the staff.
November 26, 2012
Rated 5.0 out of 5.0 by Barry64 Best Hotel in Dumas
All right already, enough of these surveys! I like this hotel so much I'll be staying there every Friday Night for the rest of the year! he he he - I'm sorry, but the survey requests are the only thing I don't care for. If you're in Dumas, Texas, don't go anywhere else. It may be more $ than elsewhere, but it's more than well worth it ! I wasn't kidding though, I will be staying here every Friday night indefinitely, as a stay over as a part of my line of work. Thank you Holiday Inn - Your Dumas hotel staff is GREAT !
October 19, 2012