Rated 5.0 out of 5.0 by D4567 Comfortable bed, Clean room & Great Service!
One of our best hotel experience! Will definitely be visiting again!
May 15, 2013
Rated 5.0 out of 5.0 by DoctorSoap Amazing Customer Service!!!
Upon our VERY late arrival (after midnight), front desk clerk was very pleasant and cheerful. After a very quick check in, she reviewed the times for breakfast. As we had to be back up and at our worksite at 3 AM, we would not be able to enjoy the breakfast. Jokingly, I commented "Maybe we can get an apple". When we came to the lobby at 2:30, she was in the kitchen, preparing a sack breakfast for my co-worker and I. This was a great surprise, and an amazing example of going the extra distance for your customer. After too many experiences of "Have a nice day" replacing "Thank you", and "Please pull ahead to wait for your order", it was refreshing to find somebody who understands what customer service is meant to be. I come to the area for a couple nights every month, and while my usual hotel does a good job, I will be a regular guest at the Holiday Inn Express. The room was very comfortable and clean. The lobby area was very inviting and nicely done. The breakfast (was able to eat at a normal time our second morning) was more than sufficient, with a good mix of hot and cold selections. Great job, and thank you for the refreshing experience.
April 24, 2013
Rated 5.0 out of 5.0 by Lea213 Great for pets!
Service was great!! Spacious room, comfortable bed, and the shower was very relaxing due to the great water pressure & shower head! The continental breakfasts were very surprising! Eggs, chipped beef, sausage & a machine that made pancakes!! Delicious, too! The swimming pool was large & very relaxing!
The hotel is surrounded half way by a small wooded area so this is ideal for you to walk your pet around the hotel.
My cat & I enjoyed our visit very much and I would definitely come back to stay again!
March 3, 2013
Rated 1.0 out of 5.0 by ThunderThurman Don't Accidentally Leave Personal Items In Room
Obviously, my medicine bag fell out of my luggage bag. After realizing this later that night, I called the hotel, it was found in the room I stayed in. I made arrangements to have it shipped to my residence. Once I received it, I noticed one of my much needed prescriptions were missing. Also, other items were left partially opened. I called the hotel to inform them that someone had been digging inside my bag and that I was missing a prescription as well. She asked what type it was, I told her, and she then proceeded to say that maybe I never placed the prescription back in my bag. I'm the customer - why would I want to wasted my Saturday calling her to discuss someone plainly stole this out of my bag. The only thing should could do was get the manager to call me on a workday. Now, I get to spend my weekend in pain.
January 12, 2013
Rated 1.0 out of 5.0 by stoneman horrible beds dirty room heat did not work
If you are disabled do not stay at this hotel. The toilet in the first room we had was not attached to the floor. We changed to the room for the disabled and the mattresses had hugh indentations in them and had not been replaced in years. The heat did not work and the room was dirty. When I spoke to the desk agent in the morning, he had little concern for my problem. Had to go to the chiropractor when I got home so I could stand up after my night in that room.
December 3, 2012
Rated 5.0 out of 5.0 by unique Great guest service
I stayed at the hotel for 4 nights.The room was very nice, the bed was comfortable. I used the pool and had breakfast there every morning. It was a great stay and close to the airport or shopping near by. Would stay again.
November 3, 2012