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Rated 4.3 out of 5 by 57 reviewers.
Rated 5.0 out of 5.0 by Excellent Stay This stay was very pleasurable. We were driving on a long trip and stayed in the hotel for a stop over. August 25, 2014
Rated 5.0 out of 5.0 by Great Hotel I stay pretty much exclusively at IHG properties. This one is very close to my corporate headquarters and I stay here often. It has always been pleasant here. August 23, 2014
Rated 3.0 out of 5.0 by roomy and staffs are friendly Staffs are nice and friendly. A kid pool nice for family. Room has a separate spacious living room but it is too dark. room smells. Sound proof is poor being next to the lobby, I could hear music all night long. August 22, 2014
Rated 5.0 out of 5.0 by Reward Points Upon check-in i used my rewards id and I stayed (5) nights but even almost a week latter I see no points activity on my rewards membership, why? August 15, 2014
Rated 3.0 out of 5.0 by Greenville Staff was not very knowledgeable when there was a problem with the Internet nor were they very accommodating. Had to go the night without Internet so maybe they don't always live up to what the commercials insinuate. August 9, 2014
Rated 4.0 out of 5.0 by Over-all Stay I have already stated my concerns in the previous sections of the survey. My main concern is that I did not have the handicapped accommodation I had expected. In fairness to HIE, I did not specify my expectations when I made the reservation, and did not request another guest room when I discovered that the expected amenities were not available. August 5, 2014
Rated 1.0 out of 5.0 by Horrible Service The staff and managers at this hotel are terrible. They make you feel like you are an inconvenience to them. They all need to attend a class on what it means to serve a customer. We stayed at a Holiday Inn Express in Kentucky on our way home and their service was outstanding. The Duncan, SC hotel should learn from them or remove them (including the management) entriely from this hotel. I have never felt this way by any other staff at other hotels. I would never stay at this hotel again even if it was for free. July 28, 2014
Rated 3.0 out of 5.0 by Nice rooms/gym is terrible Rooms were nice, but I had to listen to people slamming their doors all night. The gym was terrible. Old equipment that did not work, and not very clean feeling. July 21, 2014
Rated 5.0 out of 5.0 by Another Great Night I use this hotel every time I'm in the Duncan area, it is a great hotel and the staff is amazing. July 1, 2014
Rated 5.0 out of 5.0 by fabulous Nice stay Thank you for the good service. beds were very cozy. June 25, 2014
Rated 5.0 out of 5.0 Comfortble bed We just stopped for the night but we had a nice experience. Comfortable bed and good breakfast in the morning. June 19, 2014
Rated 5.0 out of 5.0 by Excellent food and sevice After a long had day on the road it was good to know a clean oom was waiting for us. Easy check in and out. June 15, 2014
Rated 5.0 out of 5.0 by Very comfortable stay Great hotel. Had some friends at other hotels in the area and their experiences made this Holiday Inn stand out even more than it already was. This was a perfect location for the events we participated in over the weekend (softball). Good restaurant choices and other conveniences close by if you need them. June 11, 2014
Rated 5.0 out of 5.0 by Great service and friendly staff I was totally happy with this hotel. I was disappointed that they didn't have an exercise room. June 5, 2014
Rated 4.0 out of 5.0 by Great Shower This was a nice property, clean with cmforttable beds and the shower worked really well. Breakfast was typical of most that I've experirnced. The biggest downer was the lock on the door, it took several tries to get the card to work and enter the rooom. Maybe I don''t know ho to use the locks but it was different from nearly other type I've encountered. All in all, this was a good stay and if I were in the area again I would certainly pull in. May 24, 2014
Rated 4.0 out of 5.0 On the read again Have a good night rest for the next days road trip. May 24, 2014
Rated 3.0 out of 5.0 by Great Hotel, Not the front office Staff My wife and I was on our way to her Residency with her college university in Peachtree Ga. and stopped at this hotel on our way from Maryland. When we walked in, the front office person, J was on the computer and did not acknowledge that we were standing there until he finished. Normally a professional will state "I'll be right with you" and that would have been sufficient. We checked in and proceeded to our room. Entering into the room, I noticed the plate on the door around the latch was loose, missing a screw. I had to hold the plate in to close the door properly. I mentioned this to J and he said he would have it looked at and repaired. We were only staying for one day and the latch was not a big deal for us but left that way could be problematic for those coming behind us. The door latch was not looked at or repaired and J did not address it further. In a nutshell, the hotel amenities was great; however the professional service that HIE provides was non apparent. On our way back from Ga to Maryland, we will be sure to skip this HIE. May 6, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay. Service was great. Breakfast was good. I will plan to use this hotel again if we end up in the area again. April 28, 2014
Rated 5.0 out of 5.0 by Overall a Nice Hotel This hotel appears to be pretty new. Facilities are first rate. Staff was great. Good nights sleep. Bed was very comfortable. Only negatives are very limited dining near the hotel, other than fast food. There are also sevral truck stops near the hotel and the heavy truck traffic is an issue. April 28, 2014
Rated 3.0 out of 5.0 by Lots of issues. Although it is normally a good visit, this visit included water shut off for several hours without notification, owner walking into room without knocking and housekeeping supervisor walking into room after knock and swipe of key card and no announcement as to who it was. Upon arrival front desk personnel appeared to be on personal call and rather than put the person on hold, finished conversation, took another call and completed the new reservation before handling the person standing in front of her. She then asked if we wanted a gift bag for 500 points which included a bottle of warm water and trail mix. As always, the housekeeping staff did a consistently good job, as did the breakfast buffet and Wednesday night buffet staff. April 14, 2014
Rated 5.0 out of 5.0 by I-85 Travelers Take Note Just off I -85 in Duncan SC this HI Express offers comfort for the weary traveler. It's tucked back on a frontage road so don't get lost trying to locate it. Your GPS will lead you too far up the road but your iPhone should take you to the correct place. And if all else fails, call the front desk, they will guide you right to the location. The rooms are very clean and quiet, which is surprising since it is about 400 yards from a major truck fueling center. I slept like a baby. Near to BMW and plenty of eats close by within a 2 to 3 mile area. March 15, 2014
Rated 4.0 out of 5.0 by Ecellent Stay This is a great place to stay, it's not new but the Staff is excellent and the rooms are clean. March 9, 2014
Rated 5.0 out of 5.0 by Wow...what a shower As I stay in a lot of Holiday Inns and the experience is consistent, the water pressure was WONDERFUL at this location and is duly noted on my list of favorite hotels. March 1, 2014
Rated 5.0 out of 5.0 by Appreciation from a Fan My family and I were in town for only 1 night but we really enjoyed our time at your hotel. The hotel is new and the rooms where immaculate. Service was excellent..the staff was friendly and very knowledgeable about their jobs. . Nice touch! Best combination of price, location, and quality February 20, 2014
Rated 4.0 out of 5.0 by Comfortable Bed and Room Room was clean and everything was functional. Easy access to I-85. Room did need some minor updating or maintenance. February 5, 2014
Rated 5.0 out of 5.0 by Recent Stay in Duncan, SC Hotel was great, and it was pet friendly. The staff was extremely professional and made our stay very nice. January 12, 2014
Rated 5.0 out of 5.0 by Great Staff I stay at a lot of properties and without a doubt this is the most friendly staff anywhere. Great people. December 2, 2013
Rated 5.0 out of 5.0 by Great Hotel The staff was very helpful and the rooms were extra clean and very spacious. I will definitely stay here again. October 22, 2013
Rated 4.0 out of 5.0 by Good value Great place to stay close to the interstate. Check in forgot to recognize that I am a Platinum Priority Club member... Very disappointing when I have to mention it to get an upgrade. But it's not the first time I have experienced this. October 15, 2013
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