Rated 4.1 out of 5 by 46
Rated 3.0 out of 5.0 by GA678 Review of Duncanville
Overall, a decent stay. I have stayed in newer and nicer properties. I would recommend that for the rewards redemption, only 5,000 points be required, not what they require now. The hotel is just an average hotel. Nothing fancy. I hated that the AC was on the wall and the air blew on the bed. I would prefer central AC unit. Also, the toilet was not the cleanest.
August 13, 2014
Rated 5.0 out of 5.0 by VinceB Great 2 night stay.
Valerie made my stay at this hotel one of the best thus far. I usually get good service at Holiday Inn Express but this one was a perfect stay. The rooms were very clean and spacious. The breakfast was good and the hotel was very peaceful. The staff was friendly and Valerie made sure to say hi each time I would pass the desk and made sure that everything was ok. I have NEVER had any staff do that at another hotel. I will definitely be staying at this hotel again when I return for my reunion next year and it will be at the top of my list if I am back in the area to visit.
August 10, 2014
Rated 3.0 out of 5.0 by li1111 AC was broken and loud
AC was broken and loud. the breakfast wasn't good. It doesn't worth the money
July 30, 2014
Rated 5.0 out of 5.0 by Toya283 Great Place to Stay
The suite we stayed in was great! We enjoyed the space! The only thing is that the price was driven up due to a basketball tournament. Otherwise the value would be great.
July 24, 2014
Rated 3.0 out of 5.0 by Adescor Clean and good location
Hotel was fine. Typical rooms, typical layout. Showers were clean with no visible mildew. Biggest disappointment was fitness centre. 2 treadmills and an exercise bike. Both treads were out of service. Not a great location for someone to go out for a walk or a run, but a great location for business purposes.
July 21, 2014
Rated 1.0 out of 5.0 by ct1942 No Luggage Carts
NO LUGGAGE CARTS!!!
This ruined my whole experience. On checkout day they had no carts available. I had several pieces of luggage. It took me 2 trips to bring my luggage in upon arrival.
I wanted to leave by 9AM. I got up at 7AM and went downstairs to get a cart.NO CARTS. At 8AM NO CARTS. At 8:15 NO CARTS. At this time, I talked with the manager on duty. He says they only have two and that they were both being used. At this time I decided to sit and wait. At 9AM still no carts. I expressed my displeasure to the manager. Also there must have been more than 15 other people looking for carts.
At 9:15 I went back upstairs and began loading my luggage. My wife and I are both disabled and it took 5 trips to load my car without the help of a cart.
THERE IS NO WAY I WOULD EVER RECOMMEND HOLIDAY INN!!!!
The cleaning lady told my wife that this happens every morning when there a lot of checkouts. She says to make sure you have a cart, you need to get it the night before and keep in your room. (THIS IS VERY INCONSIDERATE!!!!)
tHE MANAGER JUST SHOOK HIS HEAD AND APOLOGIZED AND SAID THERE WAS NOTHING HE COULD DO.
Well if this is the case, then they need to sign the carts out and charge $1/minute. If they are back in 15 minutes there is no charge. If they are not back then the charges will be added to the room.
THERE IS NO REASON THAT ALL CARTS SHOULD BE TIED UP FOR MORE THAN 15 MINUTES!
P.S. Cinnamon rolls that were out of this world!
July 15, 2014
Rated 5.0 out of 5.0 by Eastside Tennis Excellent service from staff and service personnel.
Been staying at this location during the same time each of the last 5-7 years. It is a reliable hotel in terms of being comfortable and convenient location.
July 14, 2014
Rated 5.0 out of 5.0 by Vinnie58 Great Service
Would definetly stay again.
I always enjoy the value and comfort IHG has to offer.
June 29, 2014