Rated 4.1 out of 5 by 51
Rated 5.0 out of 5.0 by Greneyes 69 Star
This Hotel is the best, and they have Star working for them. A Star is a conventional or stylized representation of a star, typically one having five or more points
August 21, 2014
Rated 1.0 out of 5.0 by ithoughtthis Worst experience with IHG
I wrote this review 3 months ago in one of those email invite links that I received after my stay, but never heard anything back so I’m posting it here. Our stay was fine until it was time to take showers. That was when we discovered that we did not have any hot water in our room. We checked the bathroom tub, bathroom sink and sink by the coffee pot in the room (which was clogged) and we had absolutely no hot water.
I called to report this to the receptionist and see if we might be able to use a vacant room to take a quick shower and return to our original room since it was 10:30pm and we were completely unpacked and settled in. They told me no and that I would have to come downstairs to pick up a key for another room. This was obviously very inconvenient. The only room they said was available was a 2 Queen studio (our original room we had and reserved was 1 King studio.)
We spoke with 2 different receptionists that night (I think they were changing shifts) and at no time over the phone or face to face at the desk did they apologize or show any concern. They we both indifferent and careless.
This entire experience gave us a difficult night and reduced our quality of sleep.
August 21, 2014
Rated 5.0 out of 5.0 by IamJohnGalt Great place to stay
Arrived very late but keys ready for both rooms meant check-in took all of 5 minutes. Friendly staff.
Rooms were great. Clean above all. Will be staying here on next visit to area.
August 21, 2014
Rated 5.0 out of 5.0 by Pattylarry Nice hotel
Great value. Nice location. Friendly, helpful staff.
August 19, 2014
Rated 5.0 out of 5.0 by JOHN 1964 GREAT SERVICE
I ENJOY MY STAYS THERE. Everyone is friendly. Very clean. Very quit at night.
August 18, 2014
Rated 3.0 out of 5.0 by GA678 Review of Duncanville
Overall, a decent stay. I have stayed in newer and nicer properties. I would recommend that for the rewards redemption, only 5,000 points be required, not what they require now. The hotel is just an average hotel. Nothing fancy. I hated that the AC was on the wall and the air blew on the bed. I would prefer central AC unit. Also, the toilet was not the cleanest.
August 13, 2014
Rated 5.0 out of 5.0 by VinceB Great 2 night stay.
Valerie made my stay at this hotel one of the best thus far. I usually get good service at Holiday Inn Express but this one was a perfect stay. The rooms were very clean and spacious. The breakfast was good and the hotel was very peaceful. The staff was friendly and Valerie made sure to say hi each time I would pass the desk and made sure that everything was ok. I have NEVER had any staff do that at another hotel. I will definitely be staying at this hotel again when I return for my reunion next year and it will be at the top of my list if I am back in the area to visit.
August 10, 2014
Rated 3.0 out of 5.0 by li1111 AC was broken and loud
AC was broken and loud. the breakfast wasn't good. It doesn't worth the money
July 30, 2014