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Rated 4.2 out of 5 by 67 reviewers.
Rated 3.0 out of 5.0 by Good place but for a holiday inn express sub-par If you're a platinum like me(travel 40 plus weeks a year) you get used to every holiday inn express being different. This location missed a few marks especially on customer service. I had to ask for an upgrade and for newspaper service that are standard perks of being a platinum member. But it did have a comfortable bed. For its location the value seemed about right but there are other competitive hotels less than 2 miles away that I'll stay in if I am in this area again. October 19, 2014
Rated 5.0 out of 5.0 by Nice place to stay The staff was very courteous. Breakfast was good and hot . Room was very clean, Bed a little soft but not bad still slept well. October 15, 2014
Rated 3.0 out of 5.0 by Clean, comfortable, but staff not willing to make it perfect There were issues with the tv requiring a special remote every time I turned the tv off and back on. After calling the front desk about the issue 3 times, they finally just gave me the second remote to keep in the room. The fridge just froze everything I put in it, and I never was able to find a thermostat to adjust. When I asked the man at the front desk about sending someone to check it for me, he said "I know your fridge and it's old. It doesn't have a thermostat. Nothing we can do." There was no offer to get me a different fridge or different room. The first morning of my stay, I did not receive my wakeup call that I requested. It's a good thing I wasn't relying solely on that to get me up that morning. Other than that, the stay was pretty good. The bed was very comfortable, lots of pillows, very clean, and the breakfast was great. October 13, 2014
Rated 2.0 out of 5.0 by Business traveler be cautious This location may not fit your needs if you are a business traveler, at least it did not meet mine. I needed to call the internet support person (front desk not able to assist) each night I was there and they attempted to resolve but there is weak to no service in my guest rooms. I checked out a day early as I needed to accomplish work related items and the frustration was too much. I asked to be contacted about the stay, I'm still waiting. October 12, 2014
Rated 5.0 out of 5.0 by Excellent Hotel We had a great visit - the staff were very professional and everything was very clean. October 9, 2014
Rated 5.0 out of 5.0 by Enjoyable Experience I really enjoyed my stay at this hotel. I was very comfortable and clean. I did not expect such a breakfast. It was totally delicious-sausage & eggs & real pancakes-not waffles, which I never eat. The lady in the cafeteria was very polite, friendly and pleasant to be around. The front desk lady was also friendly. Thanks for making my stay enjoyable. It was well worth the money. I recommend this hotel to all. October 9, 2014
Rated 4.0 out of 5.0 by TxStateFair Fun Well the hotel is easy to find and right next to the highway. That said you hear the noise from the highway in rooms facing the road. Once you get over seeing a Duncanville police car in the parking lot, the lobby is nice. However, the rooms are a bit tired looking. Stains on the carpet and spots in the ceiling where there's been water leaks. Nothing about this was anything but average. Staff bless their heart were very accommodating and nothing but the most professional and kind. October 8, 2014
Rated 5.0 out of 5.0 by In time of distress My family and i had to leave our home do to some repairs being made. Holiday Inn and it's staff made life a lot better for us. THKS!!! October 7, 2014
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