Rated 4.1 out of 5 by 41
Rated 1.0 out of 5.0 by ct1942 No Luggage Carts
NO LUGGAGE CARTS!!!
This ruined my whole experience. On checkout day they had no carts available. I had several pieces of luggage. It took me 2 trips to bring my luggage in upon arrival.
I wanted to leave by 9AM. I got up at 7AM and went downstairs to get a cart.NO CARTS. At 8AM NO CARTS. At 8:15 NO CARTS. At this time, I talked with the manager on duty. He says they only have two and that they were both being used. At this time I decided to sit and wait. At 9AM still no carts. I expressed my displeasure to the manager. Also there must have been more than 15 other people looking for carts.
At 9:15 I went back upstairs and began loading my luggage. My wife and I are both disabled and it took 5 trips to load my car without the help of a cart.
THERE IS NO WAY I WOULD EVER RECOMMEND HOLIDAY INN!!!!
The cleaning lady told my wife that this happens every morning when there a lot of checkouts. She says to make sure you have a cart, you need to get it the night before and keep in your room. (THIS IS VERY INCONSIDERATE!!!!)
tHE MANAGER JUST SHOOK HIS HEAD AND APOLOGIZED AND SAID THERE WAS NOTHING HE COULD DO.
Well if this is the case, then they need to sign the carts out and charge $1/minute. If they are back in 15 minutes there is no charge. If they are not back then the charges will be added to the room.
THERE IS NO REASON THAT ALL CARTS SHOULD BE TIED UP FOR MORE THAN 15 MINUTES!
P.S. Cinnamon rolls that were out of this world!
July 15, 2014
Rated 5.0 out of 5.0 by Eastside Tennis Excellent service from staff and service personnel.
Been staying at this location during the same time each of the last 5-7 years. It is a reliable hotel in terms of being comfortable and convenient location.
July 14, 2014
Rated 5.0 out of 5.0 by Vinnie58 Great Service
Would definetly stay again.
I always enjoy the value and comfort IHG has to offer.
June 29, 2014
Rated 5.0 out of 5.0 by Dana411 Professional , clean fun
Comfortable clean fun very good nights sleep. Will visit this location.
June 19, 2014
Rated 5.0 out of 5.0 by Dave the traveler Platnium member
The front desk was very nice but even after I gave her my IHG number and she entered it, I was not offered recognition. I understand she was new and that I had not originally provided the number so I was not concerned. But I did miss out on receiving points for being Platinum.
June 19, 2014
Rated 5.0 out of 5.0 by ArkansasTraveler50 Great Staff
Greeted very well at front desk by Darrell. Comfortable, relaxing stay.
June 18, 2014
Rated 5.0 out of 5.0 by The framer Great place to stay
Everything was great as usual at this Holiday Inn Express
June 16, 2014
Rated 4.0 out of 5.0 by MeTooTwo overnight stop
Area wasn't that great, stayed here after a day at Six Flags. Was hoping to find something for the kids to do once leaving Six flags and getting back to the hotel...but couldn't find anything else that would be open long enough to make it worth driving 20-30 minutes. The hotel was in decent shape, and the staff was great - found a good restaurant in the area...but as far as keeping the family entertained - I should have scouted the area before booking this hotel. Nothing against the hotel, just not the best location for entertainment (compared to other hotels in the area).
June 16, 2014