Rated 3.8 out of 5 by 78
Rated 2.0 out of 5.0 by Aimz10 Recent stay
This is a nicely decorated hotel and reception area is lovley
However i stayed in a twin room which was average the bed was very uncomfortable and the pillows were a disgrace i ended up sleeping with two towels and my jacket rolled up the pillows gave me a sore neck and i had an awful nights sleep.
Outside te hotel there are a lot of building works going on (not the hotels fault) but i was annoyed most of the afternoon with the noise of the digger outside and then again at 8 am with the banging from the digger. I was not advised of check out time and was rushing to get out of hotel on time ...it is fair to say my experience was not of standard especially for the room price. I have stayed twice in this hotel and will not stay again.
November 1, 2013
Rated 4.0 out of 5.0 by Jma21 Worst breakfast ever
Breakfast is "complimentary" but really you are paying slightly more for the room than other hotels close by, just as well though as I would not pay for it. Sausage, beans and scambled egg was provided, sausage was poor but the egg looked and tasted as if it wasn't real egg, if it was not sure how they managed to make it so badly. I had seen a few comments on reviews but thought how bad can it be !
October 29, 2013
Rated 5.0 out of 5.0 by gingram13 Relaxing and Friendly Hotel
One of the best hotels in Dundee the staff are friendly and can not do enough for you. We look forward to coming back again
October 28, 2013
Rated 3.0 out of 5.0 by Markrgas Business visit 21-10-12
Do not bank on getting breakfast !!!!
Our first morning the breakfast area had been picked clean by 7.15.
Even the Coffee machine was broken.
Offering inclusive breakfast a total farce !!!!
A nice hotel unable to cater for a crowd
October 28, 2013
Rated 3.0 out of 5.0 by annabirgitta Noise and breakfast
Everything was heard from the next room because of the firedoor and light was seen trough the door from corridoor, Breakfast was very basic, we have never had that kind of breakfast in your Finnish hotels. Your location is very good. And we hope your staff speaks English without Scottish accent, we don´t understand that. They were very kind.
We will visit Dundee many times during the next five years because of our daughter started to study in Abertay University.
Regards from Finland and have a nice autumn.
Timo and Helena
October 27, 2013
Rated 3.0 out of 5.0 by shazybabestiger Furious about room choice
On arrival we were informed by reception that we had booked a standard room which meant we had twin beds not a double. We were told we should have booked a family room in order to have a double bed. I have never heard anything like it. A couple having a romantic night away and we are told we have to sleep apart due to my stupidity when booking that I never thought to book a family room........Not amused to say the least. The best things about this hotel are the location and cleanliness. Apart from that the beds were very uncomfortable, felt poor quality, and also no soundproofing in room so you hear everything from other rooms and the lobby. Ok for a one night stay but no more than that.
October 23, 2013
Rated 5.0 out of 5.0 by hethglen65 Friendly Staff
Phoned hotel for directions to car park , prompt reply and good directions. On arriving found staff to be helpful and friendly . Room was clean and had everything we required . Hotel also very handy for city centre . Enjoyed our stay.
October 21, 2013
Rated 5.0 out of 5.0 by Brocher Holiday inn Express Dundee
Great location and car park prices very reasonable.friendly and helpful staff , room nice and clen
October 18, 2013
Rated 5.0 out of 5.0 by Haimeltain Dundee ;-))
I arrived, had a good laugh with the reception staff,
everything apart from the "Standard hot breakfast" was excellent. I would definitely return.
Parking is nearby and inexpensive
October 18, 2013
Rated 2.0 out of 5.0 by Rich101 Nice Hotel but Noisy neighbours
My stay was for one night only, the hotel is nice enough staff were friendly and helpful, I have no complaint there but my stay was spoilt by the all night party in the room next to mine. Compliaints were made by a number of other guests. I was in room 207 and the party was in full effect in room 205 there was a dividing/ fire escape door between the two rooms which didn't do anything in dampening the music or loud voices.
Someone did come up from reception and tell them to keep the noise down but it just fell apon deaf ears, the noise continued right through the night right up until 8:30 the next morning.
I'm aware that these things happen but that was just a bit too much for me to handle..
October 16, 2013
Rated 4.0 out of 5.0 by mark4664 good hotel
we have stayed in this particular hotel on many occasions
it great for easy access to St Andrews, a place we love to visit
staff are very helpful, and polite. rooms are good value.
would recommend to all
October 4, 2013
Rated 5.0 out of 5.0 by gillyb Wonderful Staff
Me and my disabled mum visit this hotel a couple of times a year if not more and would say that this hotel has the most wonderful and helpful staff we have had so far they cant do enough for you. Would recommend this hotel as it is the best in Dundee. Hope to be back soon.
September 30, 2013
Rated 5.0 out of 5.0 by GPark Very welcoming and great value
I was very impressed with the HIE Dundee. The very welcoming and helpful response from the young man at reception on my arrival was evident again the next morning in my interaction again with the same young man and also another receptionist. When I asked them for directions, despite their computer system being temporarily down, they took the time to seek other means to help me. The young man the previous evening had also listed several local restaurants and directions to them when asked where I could eat.
The room was spotlessly clean,very well presented and comfortable. It was compact but well designed and so provided adequate space particularly for a short stay. It was excellent value. I would certainly stay again in HIE and would recommend it to others.
September 28, 2013
Rated 5.0 out of 5.0 by Amanda15123 Fantastic value and service
The room was pretty basic but had all we needed. Comfy bed, hot shower. The location was great and really central with a cheap car park attached to the hotel.
The value for money cannot be beaten. The breakfast was really good and the staff are efficient and friendly. Damien was working and gave us some good recommendations for breakfast. He is helpful and cheery. What more can you ask for?
I would stay here again and have no problem recommending it.
September 26, 2013
Rated 3.0 out of 5.0 by jens71 Stay in september 2013
Except the firealarm is was a good stay. I wish a continental-breakfast beside the british breakfast.
September 26, 2013
Rated 3.0 out of 5.0 by Tracewalk Conveniently located but very basic
Great location, breakfast awful (scrambled egg like rubber), would rather there was no hot food available than very poorly overcooked !!! Fire alarm went off too. Not the best sleep.
September 26, 2013
Rated 5.0 out of 5.0 by Goforitann60 Goforitannie60
Excellent hotel and location. Would thoroughly recommend it and will be back.
September 22, 2013
Rated 5.0 out of 5.0 by Belle91 kind compassionate service
On behalf of my family all 19 of them you made a very sad occassion a true send off to our father, the rooms and service from your staff made it a happy time and great great memories for all of us.
September 9, 2013
Rated 4.0 out of 5.0 by CC53 One night , comfortable stay
Arrived late and had received great directions from staff to the car park & hotel. Easy access to hotel from car park and swift check-in from a helpful member of staff.
Room was very comfortable and clean, no issues what so ever.
Only complaint was that the complimentary breakfast was not great, though I believe that the main problem was that there were just not enough staff on duty to clear tables and keep the breakfast table stocked. Even had to wait for tea bags. Staff were flat out trying to keep on top of it all.
Great central location for a walk into the town centre. Would stay again.
September 5, 2013
Rated 3.0 out of 5.0 by Traveler6224 Comfortable accommodations and responsible staff
The hotel is well situated in Dundee. The staff is courteous. The food is fair. Though there was a mishap with my laundry (it was sent to be cleaned twice) the staff took responsibility to find the cleaners (who were at that point closed) and got my clothes in time for a conference presentation. Overall I had a good stay and was able to conduct business in relative comfort.
September 5, 2013
Rated 4.0 out of 5.0 by Vic05 Convenient location and great staff
We stayed for 5 nights and really enjoyed the location. It was a short walk to everything in Dundee and we really didn't need a car to get around. The staff was very friendly and helpful. Breakfast was a step above the average continental offerings. The room was on the small side but very clean and quiet. The only disappointment was the uncomfortable beds. My husband and I slept on a rather lumpy bed and our poor daughter slept on a sofa bed with big cracks between the sections. Considering how much extra we were charged for her (since she's 18) they could have provided something more comfortable!
September 3, 2013
Rated 5.0 out of 5.0 clean and comfortable
being greeted by polite helpful staff started our stay off well, the room was bright, modern and well equipped and as was the hotel spotlessly clean. Breakfast was good and much enjoyed.
located close to the town centre, the restaurant below the hotel was superb, but will say if you want to eat elsewhere booking would be advisable.
overall a very pleasant stay.
August 30, 2013
Rated 4.0 out of 5.0 by Sigo Fullfilled our requirements
Modern hotel which was ideal for our short stopover both in location and facilities. Very helpful male receptionist on checking in and room ready for us with bed settee already made up for our five year old. Bed comfortable and sleep only marred by lack of air conditioning in room as very still night with no wind. Breakfast was limited in hot food but everything else was there and clean and hygienic facilities. Overall good value for money.
August 28, 2013
Rated 1.0 out of 5.0 by bowlace poor stay
BOOKED ONE NIGHT[ SAT] with my wife checked in ok but was given twin room not a good start as we were getting ready to go out this woman opens our door and walks in sees us then left made complaint to reception does the door keys open other doors? OK went out to eat, when we returned our keycards would not open any doors had to get member of staff to let us in . MAKES YOU WONDER IF OTHER PEOPLE HAVE THE SAME EXPERIENCE
August 28, 2013
Rated 5.0 out of 5.0 by George9 Great service
Very warm welcome on arrival. Room was ready and paperwork was minimal.
August 27, 2013
Rated 4.0 out of 5.0 by derek112 One night stay
First visit to a Holiday Inn Express.
Liked the room and the breakfast arrangements.
Comfortable bed and slept well.
On a busy road so had to keep window closed. Aircon would be a definite advantage.
August 22, 2013
Rated 4.0 out of 5.0 by Lynda66 Weekend Escape
We arrive a little later than anticipated but were warmly welcomed to the Hotel. Staff were friendly and courteous.
Rooms were clean and well maintained.
The breakfast was more than adequate.
If you are driving the carpark is on reception level and parking was very affordable.
I would recommend a stay.
August 17, 2013
Rated 5.0 out of 5.0 by blurp76 Very nice stay
Really nice hotel in Dundee, it's very close to city center. We stayed two nights and found a very moden structure, a spacious and well equipped room. Breakfast was ok.
August 17, 2013
Rated 4.0 out of 5.0 by GWWW94 Great Location and Customer Service
Stayed for 1 night while on holiday with the family. Room was comfortable and the hotel was easy to get to even with the construction on the streets outside. Staff was great - recommended location for dinner, breakfast was top-notch self-service with plenty for everyone. The only con was there is no air conditioning - which usually isn't needed but the windows aren't situated to offer much airflow. However when I went to the front desk at 1am they eagerly assisted with fans to cool off the room. After that we were golden. Great staff. Great location. Thanks!!
August 16, 2013
Rated 4.0 out of 5.0 by bu11ets Great location
Had a great stay at this hotel and would use again .Clean tidy hotel, staff very helpful.great location for town
August 6, 2013