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Rated 4.2 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Excellent value Superb place to relax and easy to find. Very close to shops and restaurants. Staff very friendly and extremely helpful. Room very clean and tidy but beds were alittle too soft. Really good having a choice of 2 pillows to use. Lovely fluffy towels each day and large enough to fit, which you don't oftern get. November 12, 2014
Rated 3.0 out of 5.0 by Ok but not great No WiFi for the entire stay, and when notifying staff they didn't know what to do. Just kept saying it would be on soon! Which it never did! As the wifi was a key part of choosing this hotel this made it very frustrating. The staff/hotel did not offer any part refund or compensation. November 10, 2014
Rated 5.0 out of 5.0 by Dunfermline a Hidden Treasure We booked the HIE Dunfermline as a quiet suburban alternative to Edinburgh. Not only was the Inn very nice, but the town itself was wonderful. We toured Andrew Carnegie's birthplace and the monastery that is Robert the Bruce's final resting place. We were particularly delighted with Kirsty (sp) who was working the front desk. She helped us with directions and booking a future reservation. We hope to return. November 9, 2014
Rated 5.0 out of 5.0 by Exceeded expectations My husband and I stayed here with our 2 young children and found the hotel exceed our expectations. The staff were very friendly and accommodating. Our room comfortably accommodated all 4 of us and was clean and well maintained. The beds were comfortable and we had good nights sleep- despite 4 of us in 1 room! My only point for the hotel to improve upon really is the 'hot breakfast' was more warm than hot, however there was a good selection of cereals, fruit, yogurts and pastries. November 6, 2014
Rated 5.0 out of 5.0 by bed too small no super king size bed available, regular double bed to small for the two of us. November 3, 2014
Rated 5.0 out of 5.0 by 1st class accommodation and staff We were very impressed with the whole experience and felt that it could teach other chains the way forward for this type of hotel. Excellent in every way October 21, 2014
Rated 2.0 out of 5.0 by average HolidayInn Express No internet signal in the room and I had loads of work to do. Breakfast always poor choice, but that's a problem of holiday inn. The girl at the reception was nice. But when I came back in the evening I asked for a bottle of water and the man at reception desk told me that he didn't had my credit card details (I paid for the rooms in advance) and he refused to give me a bloody bottle of water and put the £1.50 to my room. October 17, 2014
Rated 2.0 out of 5.0 by Disappointing The overall hotel facility was adequate for a one night leisure stay. The room did not meet expectations mainly due to the odour of cigarette smoke and hairdryer not working. The mattress was uncomfortable due to being soft and spongy. Breakfast was good apart from coffee from the machine being undrinkable and the toaster taking ages to even warm the bread. October 17, 2014
Rated 5.0 out of 5.0 by nice stay, great hotel and staff. modern and clean very good all round hotel, the staff were very helpful, and the room was clean. A modern hotel and the breakfast was adequate. Would recommend October 16, 2014
Rated 5.0 out of 5.0 by Stop Over Just what you need! Great place for a stop over,welcoming staff, caring attendants everything in place for a business traveller. October 11, 2014
Rated 5.0 out of 5.0 by great service Hotel was clean and functional. Manager was very helpful and friendly September 30, 2014
Rated 5.0 out of 5.0 by Great staff, location, service My daughter and I spent a week while we took day trips across Scotland. Everyone on staff at this HIE was exemplary in service, kindness and helpfulness. I would not hesitate to rebook if/when I will be in the area again. September 11, 2014
Rated 4.0 out of 5.0 by Hi Express Dunfermline Vast improvements have been made since last stay exactly 1 yr ago, now we have LCD TV in rooms.. Staff were very polite, especially Charlie on check in and made sure everything was in order etc. Breakfast however, need to try harder, no bread, no cheese, tinned pears and peaches.. Take a leaf out of Inverness or Aberdeen and see how it should be done. Overall - value for money and will stay again. August 28, 2014
Rated 5.0 out of 5.0 by Perfetc staying We enjoyed our staying in this hotel very much. We were a group of 10 people (adults and kids). If you have a car It is a perfect location to reach Edimburgh and visit the Highlands. August 23, 2014
Rated 5.0 out of 5.0 Comfortable hotel Good Food Good Service Good rooms Good Staff Good value for the money August 20, 2014
Rated 4.0 out of 5.0 by Decent and Affordable stay for Edinburgh during Festival Staff and rooms were good. Feels comfortable. Wish they had small refrigerators in room. Getting new daily Wi-Fi passwords for each device for our four night stay was a pain. If promoting the Wi-Fi so much, it should be easier. The lift wasn't working for 3 of our 4 days. August 19, 2014
Rated 5.0 out of 5.0 by great all round needed a warm and dry to place to stay. This hotel suited all our needs, able to get dinner without going out. Friendly staff, all good all round August 17, 2014
Rated 4.0 out of 5.0 by gute Sauberkeit und freundliches Personal Ich habe mich wohl gefühlt. Allerdings fand ich das Bier an der Bar unverhältnismäßig teuer und beim Frühstücksbuffet habe ich Käse, Wurstaufschnitt und Streichwurst vermisst. Sonst war alles ok. July 31, 2014
Rated 4.0 out of 5.0 by stopover Close to Edinburgh airport to stay before beginning our tour round Scotland, pleasantly surprised. July 18, 2014
Rated 5.0 out of 5.0 by 整体感觉良好 对酒店的口碑早有耳闻,因此选择。前台服务态度好,客房整洁舒适,床铺枕头柔软,轻松入睡,象回到家的感觉,非常喜欢 July 16, 2014
Rated 5.0 out of 5.0 by exceptional service two stays at this hotel and both one nighters. The staff could not do enough for us and nothing seemed to be to much trouble. from the time we arrived to booking an early breakfast they made sure you wanted for nothing. after a 12 hour drive to get here the rooms were great, cleaned to highest standard and very peaceful through out the night. the food was plentiful and cooked well, nice and hot and well presented, in fact just looking at it filled me up. thank you to all the staff and hope to visit again soon. The hotel was very full and they coped well with the situation. July 6, 2014
Rated 3.0 out of 5.0 by They will not answer the phone My wife rang me 3 times on 3 seperate nights in the hotel. On two of the times the hotel answered the phone with an answering machine ( so course she was paying for call) then the operator refused to answer the phone. After a few minutes my wife was cut off. I expect the phone to be answered in a timely manner from a Holiday Inn June 30, 2014
Rated 5.0 out of 5.0 by Great staff Staff were excellent . Breakfast was no more than adequate. June 29, 2014
Rated 5.0 out of 5.0 by Quite and comfortable A well run hotel with trained and efficient staff, would recommend this hotel to anyone looking for a hotel in this area. June 27, 2014
Rated 2.0 out of 5.0 by Poor Found the experience poor. We ate the evening we arrived. The food was at very best mediocre. Cannelloni was microwaved badly. Crisp on top and flat as pancakes. A number of the salad leaves were not fresh- basically rotten. They at least should not have been included. The fish coating was hard and the pie was poor. At least if we had been able to microwave our own it would have been in a better condition. By the way you need to ensure customer ordering a gin and tonic are aware that slimline tonic is automatically provided even when not requested. Spoilt the drink. Breakfast sufficed but there is a lack of space to accommodate the number of people requiring breakfast. In addition a choice of yogurt would have been good - fudge is not to everyone's taste. The worst part of the visit came next. While waiting for the lift to come the receptionist shouted to us 'you'll have to use the stairs as the lift is being used to bring down your luggage' . Wrong we were not part of the coach party and no apology. This meant my 84 year old father had to climb stairs to the 2nd floor and his ability to walk is impaired. Filling the lift with luggage took at least 20 minutes so he had to come down the stairs again #we waited some time but had to leave and we were also late in arriving at our destination due to extra time taken#. Surely, at the very least some sort of indication that the lift would be out of commission for this time should be in place so that guest could work around it if necessary. I am still deeply annoyed at this and this has probably been exacerbated by the extremely insincere single word apology when I complained at the desk. A dismissive 'Sorry' really is not adequate. I suppose I had considered that the lift was for guest use. Then when checking out despite handing in both key cards I was asked if everyone had checked out - to be told it was in case someone needed into the room. I am perfectly capable of understanding that I should not hand in the card if someone needs back in. Poor June 20, 2014
Rated 2.0 out of 5.0 by great staff, shame about the noise and lack of sleep The hotel staff were great and it is a shame our stay turned out the way it did. I heard the snoring from the room next door and a coach or lorry in the car park very early in the morning. The room was clean although the bathroom needed a spruce. The decor is dated, but this is not the worst place i have stayed. June 16, 2014
Rated 4.0 out of 5.0 by Get what you pay for A gr8 budget weekend stay in Dunfermline - delivered on their promise and thoroughly enjoyed our stay. Could do with something else hot for breakfast, after 4 days of sausages and scrambled eggs needed some 'bacon'! June 14, 2014
Rated 5.0 out of 5.0 by Pleasant efiiciency We were most pleasantly surprised at the quality of services we received over the three nights of our stay at the Dunfermline Holiday Inn.. Why this should have been the case I am not sure. June 12, 2014
Rated 5.0 out of 5.0 by Nice hotel I stayed at the holiday inn for overnight for business purposes. I found the hotel comfortable and it has met my expectations. Good value for money. Thank you. June 5, 2014
Rated 5.0 out of 5.0 by Convenient Location Had a great overnight stay with a good free breakfast. Rooms were all made up including sofa beds for kids which was great for weary parents. Have stayed before and will stay again. June 4, 2014
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