Rated 4.1 out of 5 by 54
Rated 2.0 out of 5.0 by Penti0ner Price and location was good
Bed comfortable.Reception girls were helpful and efficient.
Room was shabby,needs refreshed.
Not enough clothes storage.
Breakfast :- had to ask for heaters as the whole area was bitterly cold.People were wearing outdoor clothing to eat at breakfast.
Breakfast was a disgrace i.g.croissants were stale,scrambled egg was disgusting and usually lukewarm and surely the fresh fruit could be varied.Tinned mandarins and tinned grapefruit in my opinion are not acceptable. No tongs for lifting the bread.Husband and I have always chosen to stay at this hotel but I am afraid we will be going elsewhere as from now.
April 10, 2013
Rated 5.0 out of 5.0 by bigdunc lovely weekend
arrived on friday afternoon...lady at reception was really nice and friendly...room was the usual high express by holiday inn standard...breakfast the same...nothing was too much trouble for the breakfast staff and well done to them as they were kept busy...i found your heating was better than your aberdeen branch as they have noisy overhead heating..yours was more controlable...would definately stay again...well done all...:-)
April 6, 2013
Rated 5.0 out of 5.0 by bigdoog123 A home from home
In room TV's could do with updating and I found the wi-fi difficult to connect to, but overall an excellent clean and fresh hotel in a good location with very friendly and accomodating staff and fresh produce for breakfast. I'll most definately be back (tonight as a matter of fact) it's now my second home!
April 2, 2013
Rated 4.0 out of 5.0 by hie13 could do better
Breakfast choice only fair...seemed to have run out of items due to late delivery.Able to relax only fair....why do guests always bang their room doors,even in the early hours....the notice about a sleep zone was not adhered to.Was disturbed on each night of stay.
March 20, 2013
Rated 5.0 out of 5.0 by Lcrazy45 GREAT SERVICE
would definately stay here again, staff friendly and helpful, especially john cunningham the night manager. room was adequate, a tad small for a double( a small double) :( and a sofa bed when the bed was down, apart from that it was a good overall experience.
March 9, 2013
Rated 5.0 out of 5.0 by Podge Good Location
Excellent hotel with friendly, helpful staff in a good location for visiting a variety of attractions.
March 8, 2013
Rated 5.0 out of 5.0 by MWard097 Good location, excellent staff
Helped move our son to Edinburgh, he had previously warned me that parking & traffic was bad there, so booked here & took train to Edinburgh once I had dropped his stuff off.
Place felt new, free wifi, very clean & quiet & excellent value.
Excellent & friendly staff
March 5, 2013
Rated 5.0 out of 5.0 by Samraf78 Fantastic Staff at the Front Office
Absolutely fantastic, friendly and warm staff at the Reception. I think it was Bob and another lady at the time. We reached very tired after driving many hours and their reception made our day. The hotel was a typical Holiday Inn Express. Value for money, nice and clean........want more luxury, pay for more then ! but the receptionists made a great difference.
February 7, 2013
Rated 5.0 out of 5.0 by Phil1959 very friendly and helpful
stayed for three night on business. reception very helpful and warm. room very clean and in good condition. TV needs to be updated as limited to a few channels and very bulky. bar area busy and a good atmosphere, didn't eat in the hotel in the evening but food smelt nice and the food area was busy so suspect food ok. opposite hotel large asda with 24hr fuel very handy for early starts.definately stay here again
February 7, 2013
Rated 5.0 out of 5.0 by alanormskirk Good nights sleep
Friendly staff, clean hotel, breakfast ok, grond floor room was really quite. Would deffo stay here if ever in Dunfirmline again.
January 6, 2013
Rated 3.0 out of 5.0 by Mydnite Nice people
The hotel was within easy access of the motorway. Very easy check in, lovely staff and very clean. However, the mattress, which I was told is due to be replaced, was truly awful, worn out and noisy making 'pings'. This was the only bad point. I have put I would recommend it, but only when the mattresses are renewed.
December 30, 2012
Rated 5.0 out of 5.0 by gigglygayle very spacious comfortable rooms
a good night sleep in comfy surroundings. very pleasant staff, great breakfast.
December 18, 2012
Rated 5.0 out of 5.0 by VegMan Review re stay 31/10/2012
We recently stayed at Dunfermline and wanted to write to say how friendly and helpful your staff were during our stay. They went the extra mile to make our stay extra special.
November 13, 2012
Rated 2.0 out of 5.0 by Lesley52 Staff service appalling
Hotel usual great HI standard, however, this express offered evening food. I ordered at 18.30, a bowl of soup and a sweet. At 20.00 I asked where my soup was. I was told they were busy. Less than a dozen people! Mmmmm. It took a further half hour before I received my soup. Staff weren't apologetic, in fact somewhat disinterested. Wen asked by the duty manager, when checking out, if my stay had been ok, this is how the conversation went|
Manager: how was your stay?
Me: fine apart from the evening meal
Manager: oh, did you have to wait a while?
Me: yes, 2hrs for a bowl of soup
End of conversation as she walked away.
I am a gold member, always use HI group where possible when travelling with work or pleasure. Generally deleted with most. May I suggest that this hotel doesn't offer an evening meal service as it is a discredit to the whole organisation .
November 6, 2012
Rated 4.0 out of 5.0 by paulandsyl Nice weekend
The rooms are large and comfy, the bathroom was very modern and the bed was comfortable. As it is a Holiday Inn express there was not a great deal inside the Hotel the bar was very quiet and no atmosphere, the evening meals are only served Monday to Thursday? cant understand that! But the staff were pleasant and helpfull and we would stay here again.
November 4, 2012
Rated 5.0 out of 5.0 by Grumpy99 fantastic value
well located, for St Andrews area, easy to find with friendly staff,comfortable room and welcome breakfast. ideal for our overnight stay whilst visiting relatives
October 16, 2012