Rated 3.7 out of 5 by 39
Rated 5.0 out of 5.0 by Arnette328 Comfortability, service satisfactory.
My recent stay at Holiday Inn was most pleasurable. I enjoyed the comfort in the bedding and additional rest areas (chair, and desk), I always enjoy my time spent.
September 30, 2013
Rated 4.0 out of 5.0 by JacknDee Glitch at check in...
We usually stay at Holiday Inn Express and appreciate the value. When we arrived, we were told our room would have two queens. Our reservation was made in July for a king non smoking. We were told there were none available. This was not acceptable. We told our clerk that we wanted to speak to the manager and was told she was out of town and not available. Since our reservation was made in July, we should have precedence on a more recent one. Harriet, our clerk, was totally understanding and gave us an upgrade to a suite. Then our traveling companions arrived and found out their name was not in the computer. But when the confirmation number was entered, it came up....which leaves to wonder, what if they had forgotten their number! All in all, our stay was very nice.
September 11, 2013
Rated 3.0 out of 5.0 by kimmycat Not what I've come to expect from HIE
We arrived at this hotel after a long day of driving. Being the end of August, it had gotten well into the 90s outside - so imagine our surprise to walk into the room (from the non air conditioned hall) only to find that the room's air conditioner had been turned completely off for who knows how long. The room was so hot it took your breath away, not to mention musty. It took until almost morning for it to cool off comfortably. Not the most comfortable night's sleep. The layout of the room & the hotel itself was old and had been re-modeled at some point. The internet code changes every morning - no one at the front desk seemed to know what it was the morning we were there. They kept giving us the code from the day before, which no longer worked. When we asked for the new day's code, they said it wouldn't work. Naturally, it worked and we were able to get on the internet again from my laptop. I needed to print something at the business center in the morning. The one computer there was a similar model to the one I took to college - 11 years ago. I sat there for 15 minutes waiting for it to get started up and finally gave up when it wasn't able to log on to the internet. I was never able to print what I needed to. Overall, everything seemed not as fresh or clean as the HIEs we've stayed at in the past. Just as expensive though - this was not a value for the money and in the future we would keep driving until the next exit with a Holiday Inn. We do make it a point to be loyal to the brand, so I feel like we have a pretty good gauge of what to expect, and this one was not up to par.
September 5, 2013
Rated 5.0 out of 5.0 by njjay excellent overall
I was able to check in early. Staff was always friendly. I missed breakfast only because I didn't get up in time. Room shades made it easy to sleep even when the sun came up. Comfortable beds. Only downfall was not enough hot water for a shower, but it wasn't bad enough to complain about. I will stay there again in my travels.
September 3, 2013
Rated 3.0 out of 5.0 by Interstate95er Passable, but pricey
For the money, one has to ask if it's really worth it. On the one hand, the room we were assigned was truly smoke-free and along a smoke-free corridor (very nice!) but on the other, the overall experience was just OK. Breakfast choices were sugery; palid, and questionable--very ordinary and not appealing. There also seemed to be a lot of noise in the corridors in the evening.
August 28, 2013
Rated 5.0 out of 5.0 by KathyandSmoke Great service
The people who work at this site are amazing. Everyone is just so nice and helpful. The young lady who does the breakfast is super nice and provides excellent service
August 23, 2013
Rated 1.0 out of 5.0 by Riley21 Don't stay here!
This property was very disappointing. We stay at Holiday Inn/Holiday Inn Express hotels all the time and are Platimun Elite members. The hotel was old, in need of updating. The bed linens were gray, dingy and thin and the pillows smelled. The bath towels were almost threadbare. The carpet was dirty and the overall room appearance was dismal. Staff was pleasant and breakfast bar was run of the mill. Did not recognize Rewards membership. I would suggest if on the road that you either stop sooner or travel further to avoid this hotel. The price was also depressing!!
August 17, 2013
Rated 2.0 out of 5.0 by Fitlit Not a good HIE experience
Staying at this location was a mistake for us during a recent trip from FL. to N.Y. After making our reservation, while still on the road at a late hour, and after having driven many hours, we realized that this hotel was booked to the max. Upon check in, the front desk informed us "there's a lot going on".
Sadly, our room, one of the last available, had a "dog like, musty smell". The air freshener that we requested at the front desk, could not even mask the odor. Needless to say, we were not happy.
For our future travels, we will be a little more selective when choosing our location, the size, and age of the facility.
August 7, 2013
Rated 3.0 out of 5.0 by ssircole convienent I95 stop
Long drive from southern Florida and found this hotel convenient to highway, food and gas. Front desk at check in was easy and very friendly. This was the best experience at check in for all of my recent trips. The room was clean, breakfast was hot and always full of every offering. The price was a little high but evidently there were several sports tournaments in area and hotels were full.
August 7, 2013
Rated 5.0 out of 5.0 by Possumbill staff..
The gentleman that worked at the desk, his name was Alex, was very professional and knowledgeable. Great customer service..
July 28, 2013
Rated 5.0 out of 5.0 by Elaine61 Very clean room and very quiet. Perfect for us.
Very clean hotel. Friendly check-in and questiones about local restaurants answered promply. Excellent experience.
July 19, 2013
Rated 4.0 out of 5.0 by Mollygirl Nice clean room, comfortable bed
Very good staff, very clean, nice breakfast, two grades up from my last stay here
July 16, 2013
Rated 4.0 out of 5.0 by DDDMSD86 Unexpected Call
We are always pleased with our stays at the Holiday Inn. Although the Holiday Inn in Dunn is a much smaller hotel than others we typically stay at, it still met our expectation of cleanliness. Our first night stay was uneventful however, our second night was a little irritating when we recieved a wake up call at 1:30 in the morning that we did not ask for. Getting a call in the middle of the night is usually bad news so it made it a little hard to get back to sleep. Other than that, we were pleased with our overall stay.
June 28, 2013
Rated 3.0 out of 5.0 by mellyboo Dunn
Definitely not one of the better HIE I have stayed in. I was upgraded but the bathroom had hot and cold reversed and took me awhile to figure out. I spoke to front desk and they seemed clueless. Not as helpful as they could have been.
June 11, 2013
Rated 4.0 out of 5.0 by BillM43 Bath Too Small
While the queen size beds were nice to have, the bathroom was much too small.
May 27, 2013
Rated 2.0 out of 5.0 by RAJC Interrupted night
Everything was fine until we were awakened at 2 AM with the fire alram blazing. An hour of standing in the parking resulted in no news, but all clear to return to our rooms. Any idea of what caused the alarm? Nothing was said.
May 25, 2013
Rated 5.0 out of 5.0 by sellerscbcdn Just needed to relax and crash...
We arrived later than anticipated both ways. The staff was very courteous when arriving and upon leaving in the mornings. Montrel was our check in the first evening and our check out the last morning there (we stayed 5/2 and again 5/7) he is AWESOME!!!! He is friendly, easy to talk to, informative... just an all round pleasure to be around. Thanks for making this such a GREAT stay... On our return trips you will have our reservations again!! Thank you!!
May 13, 2013
Rated 5.0 out of 5.0 by ckentssi Excellent & Very Courteous service
Very accomodating after a very long drive.. Most helpful with late
night check in & food referral.
April 26, 2013
Rated 5.0 out of 5.0 by Mabel95 I would recommend these accomodations
The lady at check in was very nice, helpful and professional. She was trying to help a gentleman staying there find a place that could help him with a problem tire on his vehicle. She was very polite to let us know she would be right with us as soon as she helped him.. The bed was very comfortable and the rooms over all were comfortable and very clean. The complimentary breakfast was more than expected and the staff in that area were also very accommodating.
April 26, 2013
Rated 3.0 out of 5.0 by Disliked Comfortable Bed, Horrible Pillows, Broken Elevator
The bed was very firm which I appreciate, however the sheets were worn out and felt scratchy. The pillows were worn out. The elevator was broken from Sunday through Thursday. The issue was that the elevator was broken when I checked in but I wasn't told about it nor did they try to find a room on the first floor. when I came in and headed for elevator then I saw the sign. The room was small. You couldn't close the bathroom door while standing in the bathroom.
April 11, 2013
Rated 4.0 out of 5.0 by JohnnyG40 Nice and comfortable
Location and rooms very nice. Great staff and a nice filling breakfast offered.
April 11, 2013
Rated 4.0 out of 5.0 by colonialgal good value
This property had been recently renovated and was very clean. While it is an older building, we had a quiet stay. The cinnamon rolls and other items at breakfast were good and well stocked. The only problem with this hotel is it is located at an exit where there are very few resturants and stores. I would recommend the hotel but suggest stopping for dinner at another exit before checking in.
April 2, 2013
Rated 5.0 out of 5.0 by KathyandSmoke Holiday Inn Dunn
Love the staff and hotel. The breakfast is quite good and the breakfast woman is a delight. I stay here several times a year and it is always excellent.
March 31, 2013
Rated 4.0 out of 5.0 by mjorg50 Comfortable Bed, but poor vending machine/front desk services
The stay was okay. Had to wait a bit at the desk for the peson in front of me to separately check in for three different rooms. Our reservation was made several hours before our arrival, but was not ready. It had to be made as if we had just walked in off the street. There was absolutely nothing given to us for being a Priority Member. The soda vending machine upstairs took my quarters, but only dispensed a cola every other time, rather than every time is had received 75 cents. The front desk person said that she could do nothing about that either. We travel I-95 a couple of times each month, but Dunn will not be a repeat Holiday Inn Express. We do like the brand, but we will stay a little farther north or south of Dunn.
March 19, 2013
Rated 4.0 out of 5.0 by JanIke Familiar surroundings..
Holiday Inn Logo was missing from Northbound I-95 "Lodgings" sign. We U-turned at next DUNN exit (final of 3) and rechecked our GPS device. Southbound sign was in place, and motel was easy to find... Only problem encountered at check in was that we had reserved a King Leisure - but had to 'trade' for a Queen room in order to get easier access, and a handicap shower.. Not a big deal, as this was our last night on the road before getting home after nearly 2 weeks traveling - and touring in the - NOT SO WARM-Southeast.. .. We have been Holiday Inn Priority Club members since 1983, and customers before that...
March 9, 2013
Rated 5.0 out of 5.0 by Tweetie Restful, Comfortable Stay
We appreciated a comfortable bed. The room was clean and appealing in decor. The breakfast selections were numerous and delicious. We especially enjoyed the warm cinnamon rolls, fresh-tasting orange juice, and crisp bacon.
March 6, 2013
Rated 2.0 out of 5.0 by Michael101 Not up to standards
Front desk staff was rude and bothered when they had to do their job. Bathroom was dirty and when brought to the front desks attention, it was like "OK and so what do you want me to do about it."
Breakfast coffee was cold, and when asked if there was anymore hot coffee, I was reminded that the coffee was just made FRESH, therefore i went and bought my coffee somewhere else
February 11, 2013
Rated 5.0 out of 5.0 by SCHHI Just fine!
This HIX has recently been fully renovated. It is a very quiet, comfortable place with a fantastic front desk, breakfast and house keeping staff that is very attentive. It is located very handy to the Brass Lantern steakhouse, an absolute gem of a place.
January 2, 2013
Rated 5.0 out of 5.0 by Clarke3 Good Choice!
Staff was great, Slept like a baby in a clean room. My family had a good visit with no complaints it was an excellent stay. Thanks...
November 13, 2012
Rated 3.0 out of 5.0 by Printer Broken Elevator
Senior guests in the mid seventies and both guests are Platinum members. Upon check-in we learn that the elevator is out of service. The parking lot is nearly empty but when we asked for a first-floor room location we were told "none available". With our heavy suit case and two laptop computers we climed the double flight of stairs to the first floor.
The room was next to the ice-making machine . . . quite noisy. The room itself was nice.
The staff members we saw like to smoke and hung out at the front door portico . . . smoking and allowing the second hand smoke to enter the lobby area. Apparently, the hotel was not crowed so that it was standard operating procedure for me to find a smoker or two always stationed at the front door each time I left and returned to the hotel during my stay.
November 12, 2012