Rated 4.3 out of 5 by 297
Rated 5.0 out of 5.0 Outstanding Staff
I am a regular visitor at HIE Dunstable and quite categorically it is the staff that make my stay so enjoyable. A hotel is only as good as its employees as far as I'm concerned and can with some degree of qualification, as a staff trainer by profession, say that these people have got it absolutely right.
Jo, Julianne, Lenka, Gosha, Michelle, Robert, David, Sean, John, Emma and last, but not least Louise, the Manager are dedicated to ensuring that they deliver a high quality service, often thankless and under pressure, but they always deliver and with a smile. They are professional, dedicated and a worthy credit to this hotel and the IHG Group as a whole.
Well done and thank you for making long periods away from home so bearable.
Apologies if any names have been omitted, everyone is worthy of an individual mention.
June 9, 2014
Rated 5.0 out of 5.0 by Nonkeltje poor breakfast
no choices, everyday it was the same. No bacon, no Meat,
June 6, 2014
Rated 5.0 out of 5.0 by oapbrickie Mostly E xcellent
Overall, having stayed @ B & B's both self owned & group, bed and breakfastes, this is excelled only by the Holiday Inn Express PRESTON.
June 6, 2014
Rated 5.0 out of 5.0 by Gav01 Excellent Customer Service
Great customer service once again from this hotel.
Had issues with shower, however this was not major and hotel quickly sorted these out.
Good to see the high standards are still their.
June 5, 2014
Rated 5.0 out of 5.0 by Rups general manager
Louise the gm is great.
She is on her way out the door and turns back to check in a customer thathas arrived and is waiting.
Always smiling and helpful.
got me a sowing kit too.
June 4, 2014
Rated 4.0 out of 5.0 by Rups Great service and good rooms.
The room is always clean and tidy.
Staff are always helpful and pleasant.
Warm welcome each time I stay here.
Great service from Lenka and Gosha.
June 2, 2014
Rated 5.0 out of 5.0 by thueringer sehr gepflegtes Hotel
Ein sehr sauberes und gepflegtes Hotel. Das Wichtigste ist, dass man Kundenwünsche berücksichtigt. Wie den Wunsch nach einem ruhigen Zimmer im oberen Bereich des Hotels, weit weg vom Aufzug, Vendingmachines und Eismaschinen.
Auch das Frühstück war sehr gut. Wenn ich wieder nach London komme, werde ich garantiert wieder hier übernachten, Danke!
June 1, 2014
Rated 4.0 out of 5.0 by Phil7390 Friendly staff and comfortable room
I've stayed at Holiday Inn Express Dunstable quite a few times and the staff are always very friendly and helpful. The rooms are clean and comfortable. Breakfast choice however seems to have gone downhill, no fresh fruit salad one day and just grapefruit the next ,where previously a good fruit salad had been offered - not brilliant for vegans or vegetarians.
May 30, 2014
Rated 5.0 out of 5.0 by s33xpt Perfect example of a relaxing room
No bad comments whatsoever.
Had my dog with me as well (an extra £10 per night) but we were both treated really well, room was excellent, was even given water for the dog for the remainder of my journey
May 29, 2014
Rated 5.0 out of 5.0 by Trick37MP Reward Night (15 May 2014)
The hotel was VERY clean, set up very well, and it didn't have a "loud" lobby (such as some hotels do).
I must say that two of the ladies behind the counter went above the call of duty. Emma and Gosia were great, from the time that I checked in to the time that I departed. They responded to my needs, and they did so with other customers, too...and in a quick, respectful and very efficient manner. Both of these ladies had smiles on their face at all times, and they made me feel welcome during my entire stay. In addition, I had a problem connecting to the wireless, and Gosia came straight to the room and fixed it for me on the spot.
Although the entire staff were great, Gosia and Emma were simply the best. They deserve the highest praise that can be bestowed on them.
I will certainly stay here again in the future (especially since it's a pet-friendly hotel).
May 24, 2014
Rated 5.0 out of 5.0 by Jean Jeannie Great Experience
I booked a twin room with breakfast at a good price. The room was clean with all mod cons and air condition which was fantastic as it was very warm that night.
All the staff were very helpful and gave clear and concise directions.
Breakfast was enjoyable
I would recommend this hotel to anyone Thank you for a great stay
May 22, 2014
Rated 1.0 out of 5.0 by EVO4FAZ DO NOT STAY HERE
stayed here with my wife and little girl, air conditioning was not working in the WHOLE hotel. Room temperature stayed at 27 degrees . Could not sleep and little one was dehydrating . Terrible
May 21, 2014
Rated 4.0 out of 5.0 by Rockyw A thoroughly painless experience
A great welcome with very attentive staff. Only quibble would be breakfast time not very civilised. It's ok for a bowl of cereal and go.Perhaps it was because we decided to breakfast when all the other guests did. We certainly didn't let it spoil our stay.
May 21, 2014
Rated 5.0 out of 5.0 by lyny Fantastic stay with our children!
Really ideal hotel. New build, modern and clean. Spacious room and adequate bathroom (shower).
Staff were lovely and brought us a duvet as the sofa bed wasn't very comfy (springs could be felt).
Breakfast was available from 5am (when we were up with young sons!) which was perfect. Really enjoyed our stay and would probably choose Holiday Inn over Premier now potentially.
May 20, 2014
Rated 4.0 out of 5.0 by dempsey Relaxing
Second time here for a lengthy stay. All staff were extremely helpful and friendly. Atmosphere was very relaxing.
May 16, 2014
Rated 5.0 out of 5.0 by cry70 Great place new Hotel
great new hotel, clean and good rooms, good value for Money, breakfast is included, hotel is clean and bathroom nice and spacious.
Overall a great hotel!!
May 13, 2014
Rated 5.0 out of 5.0 by Peter42 Excellent,staff friendly and helpfull
Stayed here three times now and would recommend it to others.
The only comlaint this visit was the menu and prices for the evening meal.There was little choice so we went out for our evening meal.
May 9, 2014
Rated 5.0 out of 5.0 by Deb31 Budget Surprise
First visit to an 'Express'. Very pleased with all aspects of room, amenities and size of bath towels! Whole hotel was very clean and tidy and all staff were pleasant and helpful. Only 'winge' was that the croissants were a bit dry by 9am. Certainly would have no worries about staying again. Great value. Easy access to St. Albans which was purpose of visit.,
May 8, 2014
Rated 5.0 out of 5.0 by Frogtoad Great staff and room.
I can't praise you enough.
Your policy of allowing dogs at this branch is just perfect, and was the deciding factor in our decision to stay at this branch of your hotel. We will stay again.
The design of your hotel is good and we would love to know the shower door/screen maker, its brilliant.
Breakfast was excellent, we were particularly pleased that we could sit outside of the restaurant in the bar area and enjoy a leisurely breakfast with our dog laying at our feet.
April 30, 2014
Rated 4.0 out of 5.0 by Bernard1234 Very comfortable and excellent service.
The rooms are modern, stylish, relatively spacious and above all comfortable. And the staff couldn't have been more helpful. A great place to stay.
April 29, 2014
Rated 5.0 out of 5.0 by Zen9 Comfortable bed and great shower
Had a nice quiet room over looking what appears to be a sports field and farmland. Staff were extremely helpful.
April 28, 2014
Rated 5.0 out of 5.0 by FayeD72 Great staff, great room, good breakfast
Efficient, helpful staff, lovely clean room with fab shower and a good breakfast with plenty of choice, considering it was included in a very reasonable price per night. Easy to find, quiet location too. Only downfall was the uncomfortable bed settee in our family room.
April 25, 2014
Rated 5.0 out of 5.0 by stali value for money, good service, close to london
we enjoyed the stay
April 24, 2014
Rated 4.0 out of 5.0 by Ali M Great location and comfortable but wouldn't remommend the food
Great location and comfortable but wouldn't remommend the food
April 20, 2014
Rated 5.0 out of 5.0 by Mor57 Excellent value for money
A real good "traveling man" hotel. Modern, clean and silent = a good night sleep
April 18, 2014
Rated 4.0 out of 5.0 by Riffmuir Great beds and a great sleep
The room was faultless with a good bed and a selection of pillow types to meet my needs. The room was spacious enough for a stop over and the bathroom supplied a good hot shower.
The reception staff were polite and made us feel welcome as soon as we arrived. The hotel had adequate parking close at hand. The hotel was only a few years old and was the new design and it was in overall good condition through out.
I was attending a dog show and used the facility of keeping my two show dogs, the room had a settee bed which was made up for our arrival. The hotel should designate a dog walking area with bins for the patrons who stay with their pets.
The breakfast was adequate but it could do with a few things. The toaster only did one side at a time and the hot buffet was sausages, scrambled egg and beans. They could have added some bacon or puddings to go with the selection. There was no milk holder to take to the table and no tea pots which would have made the making of tea easier.
Other than the breakfast issues I would happily stay again and found the night sleep refreshing so 7 out of 10.
April 16, 2014
Rated 5.0 out of 5.0 by kasparov Very impressed
Excellent value for money. Could not fault it in any way.
April 16, 2014
Rated 4.0 out of 5.0 by andypandy44 thank you
Once again had an excellent stay. Yes the beds aren,t soft enough for me but its personal choice. We were visiting our son daughter in law and 15 month old grandson. The receptionist Robert gave over and above when they came to the hotel finding pencils and pictures for my grandson to play with. So big thank you to all your staff who are excellent but a special thank you to Robert.
April 11, 2014
Rated 5.0 out of 5.0 by PearlApple Good hotel great staff
Everything was quite nice in this hotel. Nothing is problem and the staff were really nice. Thoroughly enjoyed the stay. Will come back!
April 10, 2014
Rated 4.0 out of 5.0 by Kayjel Good room Good Service Terrible coffee
The room was brilliant and good value for money.
The staff were very friendly and helpfull.
In general, the breakfast was mediocre, and that is being charitable.
The coffee at breakfast was terrible!!
April 10, 2014