Rated 4.1 out of 5 by 163
Rated 5.0 out of 5.0 by Armiger Excellent Staff
Pleasant, friendly staff and comfortable room. Shame about the breakfast but my own fault for not getting down sooner!
February 27, 2013
Rated 5.0 out of 5.0 by Dolly2 Excellent
Lovely modern bedroom and bathroom, everything looked and felt brand new. Really friendly staff. Would certainly stay here again, excellent value for money as breakfast was included.
February 13, 2013
Rated 5.0 out of 5.0 by NYBiker Excellent
Recently I have started using H Inn Expresses as they tend to be comfortable enough and generally include a free breakfast. They are also cheaper which is nice. The new Dunstable hotel was a nice surprise as some elements remind me of some of the Crowne Plazas I have stayed in. Very clean, polite staff, all the channels on the telly and a nice relaxing atmosphere. If it wasn't for the lack of a pool or gym you could bet you were in a more expensive hotel.
If I was to be really picky it would be that I wasn't offered anything for being a Platinum member but that, in my opinion, is really scraping the barrel.
Will definately be back and would also recommend.
February 12, 2013
Rated 2.0 out of 5.0 by RobRef The Staff
The evening staff were absolutely terrible - rude, not interested and only conversed by a script. Not prepared to help out. Very rude when pointed out we were Priority Club Members.
They weren't interested in serving drinks or food.. when they were they just shouted table numbers.. food was average and not hot.
It was very disappointing for a new hotel.
Rooms were good and very clean and modern.
Conversely the morning staff were EXCELLENT and very pleasant.
They almost redeemed the stay.
It wasn't overall up to the HI standard. :(
February 11, 2013
Rated 3.0 out of 5.0 by KarenSydney Clean & fresh . Value for money
overall value for money , however if you are staying like we were with 2 suit cases & extra hand luggage the storage and hanging space is very limited .
February 7, 2013
Rated 4.0 out of 5.0 by RoadWarriorRobb Comfortable!
Stayed one night on business, found the staff helpful and friendly.
Nice new clean property.
If you are in the area well worth staying here!
February 6, 2013
Rated 4.0 out of 5.0 by Londoners Lovely hotel with nice rooms
The hotel is lovely. Staff are great and they recognise priority club members allowing late checkouts etc. The breakfast is nice. One thing I would recommend to the hotel is to possibly think about getting more comfier matresses as the current ones are ok but a few times i have woken up with a bit of discomfort . Overall lovely hotel with great staff
February 3, 2013
Rated 5.0 out of 5.0 by gemike Relaxing. Clean, Helpful
Myself and my partner stayed. for one night with breakfast. room was very clean, modern, spacious and visually appealing. staff could not do more to help us, we got extra time in our room on day of departure for free, ironing board when requested, staff always happy. and polite. breakfast very good well stocked. would stay here again.
February 3, 2013
Rated 5.0 out of 5.0 by Marty66 My stay
Very nice place indeed, compared to other famous accommodation places. First impression really swish clean and inviting. Met by very polite staff and when we got to our room, well, very nice indeed. Warm, clean, and one of the best attributes unlimited WiFi.....brilliant. Food I thought was a bit on the expensive side, but very nice. One downside the morning breakfast had no BACON!!!!!!
Otherwise I shall be using this hotel again.
February 2, 2013
Rated 4.0 out of 5.0 by Ranger10 Comfortable Stay
For the price, a good overnight stop. But not a 'Holiday Stay'.
Good clean room & bathroom excellent.
Prices for evening meals, coffees & drinks a bit on the high side but for an 'express' one or two night stop, keep these to a minimum and you can't complain.
The air-con system was the main downside. Even if you turn it right down, its still too hot and far too noisy; best to turn it off for the night if you want to sleep right through. Then it's chilly in the early morning but soon warms up if turned up high.
January 29, 2013
Rated 5.0 out of 5.0 by DS86 Stay 12/01/13
Stay was good. Didn't have breakfast so can't really comment. Staff were very friendly. Bar was a bit overpriced though.
January 18, 2013
Rated 5.0 out of 5.0 by Steve514 Great Stay - Shame the breakfast lets it down
I would recommend this hotel in a heart beat, however after everything and everyone was so good only the breakfast lets it down. Its not a bad breakfast, only very average - Why? Must say that the staff could not of been any more helpful - Great example of how you should be treated as a paying guest - Well done!
January 3, 2013
Rated 5.0 out of 5.0 by Tallbloke01 Excellent!!
Nice new hotel, great room, breakfast and helpful staff, all for not much money at all!
Why can't all hotels be like this???
December 15, 2012
Rated 4.0 out of 5.0 by Tasty66 Comfort and good value
Food not of highest standard and recommend eating out local places near by within mile
December 3, 2012
Rated 5.0 out of 5.0 by Annie62 Great Hotel
Best Holiday Inn Express Food Ever, I had Thai Green Curry both nights it was so lovely - made with fresh ingredients! Hotel was great, really clean and couldnt fault it - will definitely stay here again.
November 27, 2012
Rated 5.0 out of 5.0 by robinr Dunstable weekend
We would be happy to stay there again. It was very good value.
November 26, 2012
Rated 5.0 out of 5.0 by johnnyh just what was needed
My wife and I stayed here on Saturday night prior to running a marathon. The room was just what was needed, comfortable, clean and tidy and quiet. The breakfast was varied with most bases covered. The staff were exceptionally polite and helpful. I will be back for next years marathon and will stay here again.
November 23, 2012
Rated 2.0 out of 5.0 by Pottermus I need a chiropractor...
Stayed in many hotels, including a lot of Holiday Inn / Express in different parts of the country, and I think I can safely say the most uncomfortable two nights sleep for many a long year.
Brand new establishment and rubbish beds. Too soft, no support and you can feel the springs in the mattress.
Another hotel chain offer a refund for a poor nights sleep, shame Holiday Inn Express don't offer the same.
I now have neck and shoulder pain over 24 hrs later, all due to the poor beds. I'm not happy :-(
I have had better nights sleep camping !!!!!
Have some other concerns, some serious, that I have emailed to the manager. I am yet to receive a reply 24 hrs later, not very good I'm afraid.
I was going to give the hotel chance to reply first before writing a review, they've missed the boat.
Safety issues with the 3rd floor windows would be a major concern to anybody staying with children. The window in our 3rd floor room could be opened to any angle without a safety stop on it, and any child could easily fall out of it. Running out of food, milk and cutlery at breakfast are just some of the other complaints that I have raised in my email.
Classing this as the worst Holiday Inn Express we've stayed at, which is a shame as its clearly a new build, and some of the issues surrounding the breakfast problems could be teething problems. The staff were very friendly and helpful, and the rooms were clean and tidy.
The only positive is the showers, absolutely fantastic, but its not enough to tempt me back unless they change the beds.
I suspect the beds are old stock, but wait to proved wrong.
Too many similar complaints to be a one-off.
November 19, 2012
Rated 5.0 out of 5.0 by Simok99 Great 2 night stay
Very modern clean hotel.
Room was excellent and the prices were great.
A friend stayed in a pub close by and paid more and had to pay for breakfast as well!!!!
We highly recommend this hotel.
November 15, 2012
Rated 4.0 out of 5.0 by tom68 uncomfortable bed but good service
we found our stay to be good except for one thing and that was the bed we have stayed at lots of hol express inns all over the country including in wales and this bed in dunstable was the most uncomfortable we have slept in because you keep rolling in to the middle no matter how hard you try not too, and this makes it very hard to sleep and i would rather have the small boxes of cereal not the loose stuff you don,t know what brand it is and you did with the boxes, plus you don,t know who as been touching it when it is loose. the boxes are more user friendly.
November 11, 2012
Rated 1.0 out of 5.0 by TravelerJ A Real Shame
Shower Facilities 10+
It saddens me to write this, as this new Holiday Inn was ticking all the right boxes! Until we went to bed.
The Bed was so soft my husband & I kept rolling down into the middle and we had to struggle to the edge. We then were kept awake trying not to fall out of bed or back into the middle of the bed.
We asked the the receptionist the next morning if there were some rooms with firmer mattresses, she said no ... this unfortunately means we will not be staying at this particular hotel again.
November 11, 2012
Rated 4.0 out of 5.0 by Proddydog Clean room and first-class food
I stay at a variety of hotels and travel lodges but standards have declined recently. This one was different - like a breath of fresh air. Cleanliness was apparent - all necessary facilities were in place - the breakfast was of a high standard with as much to eat as you like and sufficient choice.
November 9, 2012
Rated 2.0 out of 5.0 by BB33 sleepless in Luton
I was apprehensive about noise from other guests, or the road, since I am a light sleeper.
I needn't have worried, because the noise of the air conditioning drowned out all other sounds, and ensured that I slept very poorly before facing a tournament the next day.
And it was cold, the controls refusing to allow me to raise the temperature.
November 8, 2012
Rated 5.0 out of 5.0 by MIck9 Great Hotel
Hotel, Room clean and well equipped, staff very helpful and friendly.
November 5, 2012
Rated 5.0 out of 5.0 by Willanharry Great new hotel facilities
Really comfortable bed and room generally. Good sized shower area and nicely decorated throughout
November 4, 2012
Rated 5.0 out of 5.0 by Forkandspade Enjoyed our stay
Handy location for a long walk on Dunstable downs. Dunstable itself does not have too much going on but we found a nice Indian restaurant on London Rd and there are nice country pubs around Whipsnade.
On the plus side:
The room was large, comfortable and modern
The staff were pleasant and polite
The shower was roomy and powerful
There was a selection of one bottled ale in the bar to augment the usual suspects of bland international brands
On the down side:
There were coat hangers available but no draw space to unpack clothes into
There was no luggage stand in our room
On the whole we enjoyed our stay and it was pleasant and comfortable.
November 4, 2012
Rated 4.0 out of 5.0 by NTrav62 Good Value
Had a lovely couple of nights stay, easy access to Luton where our daughter goes to University. Room superb, plenty of space for the 3 of us. Breakfast could have been better, especially on the Sunday morning, when it was much busier, but in general, a very pleasant stay and will stay again.
November 3, 2012
Rated 3.0 out of 5.0 by Yorky34 You get what you pay for
Major problem with controlling the air conditioning in the room, no instructions, very difficult to regulate and noisy. Breakfast a shambles, little choice and lack of basic cutlery. The breakfast area soon became messy with few staff to clear up. Witnessed several guests helping themselves at least 5 times to the food on offer, with many pushing and shoving when the food was replenished, leaving little for others. Because it is "free" people tend to think they should stuff themselves to bursting point. Not a pleasant sight. There should be more control on this. The bedroom itself was comfortable and clean, how long this will last is doubtful as lack of staff very much in evidence.
November 2, 2012
Rated 4.0 out of 5.0 by Aggiecat Fantastic stay
Good journey apart from the hotel post code not being recognised by the sat nav (apparently it has changed) Welcomed by the rceptionist with all the required information and directed to the rooms. Rooms very impressive lovely decorated and very clean. Requested two extra pillows the next morning which were left on the bed on our return, housekeeping very efficient.
The only little dissapointment was the availabilty of HOT food at breakfast time. Sausages and scrambled eggs are not to ereryone's liking, perhaps bacon and mushrooms could be added to the breakfast menu for variety. The fresh fruit and additional foods were very enjoyable.
I would stay at The Holiday Inn Express Dunstable if I needed to stay in the area again.
Thank you for a lovely stay.
October 28, 2012
Rated 2.0 out of 5.0 by Longjon All a bit new
In the week before our stay we were sent (and accepted) a specific online offer to have an evening meal in the hotel with a discount and the menu's.
Upon arrival the reception said they did not serve evening meals and did not know of the offer. As it was an online offer I did not print it.
We ate a 1/2 mile away which was a shame as it was raining very hard.
October 23, 2012