Rated 4.2 out of 5 by 519
Rated 1.0 out of 5.0 by maz34 AVOID!!!!!!!!
From the moment we got there our experience was awful, there was broken glass in the main entrance and bins in the main reception area were over flowing with rubbish. This was pointed out the the staff on reception who sad when they have more staff on it would be sorted. When going up to our toom there was rubbish in the corridors and when entering our room we found that the double bed had dirty sheets on it, the toilet was dirty and toilet seat was broken and there were black hair in the sink as if someone had just shaved. There were beer bottle tops scattered around the room. And the shower cream was broken off the wall and left on the shower basket.
We immediately called reception and was greeted with "what do you want us to do?". We requested a clan up and new sheets, we were told this would be done once more staff were on. We went out at 6 pm to a family function and reminded the reception staff of our concerns. When returning to the hotel at 11:30 pm. The broken glass and over flowing rubbish was still there as we're the empty pizza boxes in the corridor and to our shock our room was exactly as it was. We called reception was told there had be no request for action made. We were asked what we wanted and we're told if we wanted it cleaned and new bedding we would have to DO IT OURSELVES. So at midnight we were making our own bed. DISGUSTING SERVICE. And to top it off no mangers or senior staff to complain to.
October 4, 2015
Rated 5.0 out of 5.0 by chris2203 Taking our son to Uni
Very nice hotel very different to any other HIE we have stayed in. Very impressed will be going back in November. Good pub very close.
October 3, 2015
Rated 5.0 out of 5.0 by Lemmon Great breakfast and handy location
We have stayed at this hotel before, only downside last time was breakfast, it has now been very much improved and is now exceptionally good, its probably the best budget hotel brand around.
September 30, 2015
Rated 5.0 out of 5.0 by Nick.H Very pleasant Hotel
Decided to stay to break up return journey after flight to Stanstead.Stayed in Holiday inns many times,but found Dunstable to be the best yet.Clean,quiet,modern room with very polite
September 29, 2015
Rated 2.0 out of 5.0 by Bambam123 Not the warmest of welcomes
I am a Holiday Inn member..... Not that you would know it at this hotel. As rarely welcomed as such
It was late by the time I came to check in on my later visit. I was given a key to a room on the top floor. I went to said room to establish the door would not unlock. I went back to reception (unmanned) so knocked on the back of reception door. Unfortunately I disturbed a nice social chat the staff were having. I advised the key would not work to which I was told by the guy "it definitly works I guarantee it. I will show you as you are doing it wrong" not a great way to talk to someone who is tired. I asked the other receptionist to double check. They had infact given me a room on the ground floor (no wonder the key to the third floor didn't work). Funnily enough the guy retracted his offer of showing me how to open a door after this.
All in all not a great experience this time.
September 28, 2015
Rated 5.0 out of 5.0 by Nichole007 Lovely big shower
I love the big shower in the rooms here and the fact that you can open the windows if you want to.
Jamie who was working at breakfast remembered us and was very helpful and upbeat whilst doing his job. The manager was really welcoming to us again.
See you twice in October
September 27, 2015
Rated 4.0 out of 5.0 by Wilknsd Enjoyable stay
A pleasant business stay for 4 nights, this hotel is conveniently located to Luton Airport and extremely functional for any business stay. The staff make the difference from this being an average stay to being a good stay.
One of the better HIEx I've stayed in
September 26, 2015
Rated 5.0 out of 5.0 by Mandy62 Perfect Business Hotel
Hotel is modern, clean with friendly and helpful staff. The experience from booking through to check out was effortless. I was made to safe and comfortable which is essential as a line woman.
September 24, 2015