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Rated 4.3 out of 5 by 286 reviewers.
Rated 4.0 out of 5.0 by Great room -unispiring location! Modern newly built up to date hotel meant room was excellent, including double size power shower! Food - Breakfast was pretty standard but evening options seriously overpriced!! Location - surrounded by building sites and long way to restaurants, supermarkets etc Price - standard business type hotel so could be more competitive!! July 4, 2013
Rated 4.0 out of 5.0 by Comfortable and clean Good new hotel, up to the standard of other HI's, however the evening menu is very limited, a little more choice would be good. July 3, 2013
Rated 5.0 out of 5.0 by Recommended Good service, nice room and easy breakfast. Ideal for a night or two stay in the area. June 28, 2013
Rated 4.0 out of 5.0 by Billing & Staff When we checked in, the receptionist was unwelcoming & abrupt. We was given our bill, & told the money had already been deducted from account, we was not given the option as to how we could pay. On looking at the bill we saw that we was charged £550 for 3 double room. ( we had booked early & had invoice for £129) Explained to receptionist that there had been a mistake, she looked at us as though it was our problem & told us that it couldnt be sorted out till that night. No one got back to us that evening, it wasnt until we handed the keycards back, & asked what was happening about our bill. Was told a certain amount was beinging paid back, still not the right amount. Finally they said that the extra would be paid back, but would not be in our account until 4-5 days later. Quick to take out payment but slow to pay back even though they are in the wrong. June 28, 2013
Rated 2.0 out of 5.0 by Not great this one . I had booked a double room and on arrival was told this was not available . As a business person staying away frequently I do find it difficult to sleep in a single bed when again I asked ( as a Platinum member ) the rather unbothered receptionist told me with a frosty attitude this was not possible . The door to my room also has no do not disturb card and screws were coming away from their fixings . Service in the reception -bar area was exteremely slow . I will certainly only use this hotel as a last resort in future June 26, 2013
Rated 5.0 out of 5.0 by Great choice I have stayed in many Holiday Inns, but this one was the best yet. It was very modern and there was no skimping on the quality of the bathroom: the shower was large and the towels were enormous. The hotel was very conveniently situated close to Dunstable but not within the town centre, and there was ample free parking. June 23, 2013
Rated 2.0 out of 5.0 by disappointing This hotel has only been open for about a year I believe. Slow reception service, not recognised as priority club member. Nothing but bar snacks available on the night I stayed, no explanation, or alternative arrangement offered. Had bar snak and drink in bar area, carpet littered with food debris and cutlery. Breakfast all items over cooked, pastries were dried out, and again the eating area hat uncleared tables and cutlery an the floor. Ther were no cups to taken away a drink as I have had in other Holiday Inn Express hotels. June 23, 2013
Rated 2.0 out of 5.0 by Reception had an off day Ther were two guests with the same surname and initial. My christain name is Maurice and the other was Martin.When shown a piece of paper with Martin on it I queried the name and was told it was a mistake! Anyway I crossed out Martin and wrote Maurice and went up to the room and found the divan had been opened out as a bed. I went back to reception and asked them to fold up the divan as I wanted to sit on it to watch the TV. I was told that could not be done as there were no stalff available so I was moved to a different room. I then looked at the invoice and saw that Martin had an address in Leeds whereas I lived in Somerset. I again went to reception who admitted a mistake had been made. All this after I arrived mid-evening and wanted a good night's rest before an early start the following morning. As usual the breakfast buffet was rubbish. No bacon, but tough, luke warm, not very pleasant tasting sausages. You must get so many complaints about this judging by the plates with half eaten sausages left by the other guests. On the positive side the room I eventually ended up in was fine and I had a good night's rest for what was left of it. June 21, 2013
Rated 2.0 out of 5.0 by Rude staff Being a Platinum Card holder and booking the room in advance, one would think a decent room without adjoining doors would be allocated. Sadly not. When I asked to be moved I was rudely told I was the last to check in and had to take what was left in a very abrupt manner. Perhaps they should have prioritised rooms and allocated them before I arrived? June 18, 2013
Rated 5.0 out of 5.0 by Relaxing Stay We had a lovely stay at the Holiday inn Express, the room was well equipped and very comfortable. It was quiet. There was lots of parking. My daughter particularly enjoyed the morning breakfast. We enjoyed our stay at this hotel. June 17, 2013
Rated 4.0 out of 5.0 by Enjoyable Stay Overall, very enjoyable stay. lovely comfortable bed, clean room and satisfying breakfast. June 10, 2013
Rated 4.0 out of 5.0 by Good nights rest Excellent location for those who want to visit whipsnade zoo. A comfortable stay and an excellent nights sleep. However slightly dissappointed in the lack of a bath. However this is reflective in the price. Another dissappointment is the lack of a hot breakfast options. The staff were friendly and the hotel clean. Would reccomend to anyone. Please be aware we visited in May 2013, and the ground works was commencing across the way for new buildings. This did not effect our stay as little if any building work was being done, but somthing to look out for in the comming months/year. June 8, 2013
Rated 3.0 out of 5.0 by Nice trendy room- but where was the bacon at breakfast Nice modern hotel, lovely clean and modern bathroom, and free wifi. Big disappointment was breakfast where there was luke warm sausages, semi cold beans, and overdone scrambled eggs- but not bacon. How much more difficult would it to do bacon and keep everything hot. June 3, 2013
Rated 5.0 out of 5.0 by Super Aufenthalt trotz überfülltem LONDON Wir waren zum Champions League Finale BVB - Bayern dort und sind SUPERFREUNDLICH aufgenommen worden. Auch die nächtliche Heimkehr ins Hotel war kein Problem, da die Reception 24h offen ist. Das Zimmer sowie das ganze Hotel waren supersauber und schallisoliert, obwohl das Hotel ausgebucht war, waren Störungen von anderen Gästen selten und gering. Wir werden bestimmt irgentwann mit der ganzen Familie dieses Hotel als Basis für einen England / London Urlaub buchen. Danke an alle Engländer die zu diesem gelungenen Wochenende beigetragen haben. ( Thank´s to everybody who made this weekend a perfect draem, except the football result ) Gruß Uwe May 29, 2013
Rated 5.0 out of 5.0 by A fantastic stay,excellent value for money. Just returned from staying in Dunstable,loved the hotel and great value for money.My husband is a building inspector and he thought the finish inside the rooms/bathrooms was suberb,his words were - one of the nicest bathrooms he's seen. The staff were friendly and helpful and the breakfast was lovely.The only critism I would have would be that the two staff doing the breakfast could've done with some more help,as very hectic from 9am,we had breakfast around 8.15 am and there was everything you wanted.The majority of guests appeared about 9am and it was extremely busy. Will definately stay here again if we are up that way. All in all a smashing bank holiday stay.Thank you !!!!!! May 28, 2013
Rated 5.0 out of 5.0 Friendly Hotel Very nice hotel that`s just newly opened. Stayed there with my family for one night (11/5/2013), very comfortable beds, rooms well presented and the staff are very helpful to make your stay very pleasurable. Breakfast nice and good variety. Coffee needs attention on all machines as it does`nt taste nice at all. Apart from that all is great. May 26, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable & Great Service I was very happy with my stay at this hotel. The room was clean and spacious with a comfortable bed and a good sized bathroom. The staff were very friendly and helpful and I would certainly recommend the hotel to others. May 25, 2013
Rated 5.0 out of 5.0 by Spotless, comfy and pleasant staff! Stayed mid May 2013, best hotel in Dunstable and handy for Luton, definitely stay there again. May 22, 2013
Rated 5.0 out of 5.0 by A good experience Having stayed at many hotels I always look for Holiday in Express first as I find them always of an acceptable standard, clean and friendly. I was not disappointed this time and was pleasantly surprised by the new lay out. Having recently been travelling and staying at high cost hotels both here and aboard, I can say that the bathroom facilities you provide are far superior than many with an excellent shower. On arrival I was welcomed by friendly and chatty reception staff who were not just trying to get us to our room and asked where we would be visiting during our stay and having experience of our destinations. The only issue I had was lack of information on local restaurants as the hotel chef was sick. We did eat at a Hungary Horse local to the hotel which was not bad but no somewhere you want go back to May 8, 2013
Rated 5.0 out of 5.0 It's the people!!! Hotel is fairly new so very modern and comfortable. I work three days per week in Milton Keynes which has two Holiday Inns available; but I drive 13 miles to stay here! Hotel is great but the key aspect is the staff!!! Recomended! April 24, 2013
Rated 5.0 out of 5.0 by Great value and convenient location We went as a family of four and stayed at this location as it is close to Whipsnade Zoo and we wanted somewhere cheap, but clean and reliable. I am pleased to say we weren't let down. The room was modern, clean and in good repair. The reception staff were really helpful and helped print out our zoo tickets that we forgot. Breakfast was good, although could be improved with bacon, black pudding and cranberry juice on the menu, but what was there was lovely and the children were thrilled with it all. We got a great rate which included breakfast and I cannot fault it. I travel a lot for business and was impressed. I would recommend and would stay there again should I need to be in that location. April 23, 2013
Rated 5.0 out of 5.0 by Always a warm and friendly welcome I visit quite often and always receive a warm and friendly welcome on arrival and throughout my stay. April 17, 2013
Rated 4.0 out of 5.0 by Great value and great service The hotel was a great base as we were attending a wedding nearby.It was easy to find with plenty of parking and booking in was quick and easy. We were greeted by two very friendly and very helpful members of staff. The hotel and the room were spotlessly clean with easy access to cold drinks and snacks should we need them. It was such a shame that the shower was just not that powerful - it can out slowly and took a while to get the temperature right. But the biggest disappointment was the bed - it was so soft that I kept rolling into my husband and therefore I did not get a good nights rest. I would say for the price it is great value for money - just get a bed for one! April 17, 2013
Rated 5.0 out of 5.0 by Party weekend Lovely hotel. Very clean and confortable. Had everything we needed even a late bar. Very good location and excellent views of the downs. Staff were first class and nothing was too much trouble. Would most certainly recommend. April 13, 2013
Rated 5.0 out of 5.0 by Comfortable great service Our stay was good value and comfortable breakfast good staff friendly have stayed before and will stay again on my return to Luton April 11, 2013
Rated 3.0 out of 5.0 by Mixed Feelings Accomodation and staff were okay but we found the service for the evening meal difficult We had not realised there would only be a limited choice on the menu especially for my wife who as we enquired earlier .She is a diabetic and vegetarian .There were simply not enough staff to cater for anyone who wanted an evening meal .We would probably have been better advised to go to the Holiday Inn proper since we were wanting to share a meal with close relatives .We felt the limited number of staff were doing their best to cope as they had to cater for new arrivals at reception,look after the bar and also serve meals. April 2, 2013
Rated 5.0 out of 5.0 by Awesome from beginning to end The staff and rooms where exceptional. Although the weather precluded taxi rides to most meals, during good weather this would be exceptional as well. March 21, 2013
Rated 5.0 out of 5.0 by Overall Experience of this new Hotel This is not our favourite Hotel, The Itasca Holiday Inn in Chicago is still the very best we have experienced, but the new Dunstable Holiday Inn comes very close indeed! This new building is very convenient for a night before or after flights to or from Heathrow, Luton or Gatwick. The rooms are comfortable but the staff attitude is truly exceptional. The Chef interacted with the guests and was more than willing to be flexible on what we wanted. Reception staff were equally friendly with an efficient and competent attitude - all with a smile and sense of humour. We stay in hotels very frequently (up to 200 nights per year) and the Holiday Inn group is our favourite, reinforced when we find jewels such as this new hotel. March 18, 2013
Rated 5.0 out of 5.0 by Great Stay Had a lovely weekend with the wife and inlaws to see friends , very clean and very helpful staff you could not wish for more. March 15, 2013
Rated 4.0 out of 5.0 by Great Stay!! Comfortable Great Room.. Breakfast was good lots of choice except no Bacon. Hotel is good will stay again as have friends in area March 11, 2013
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