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Rated 4.4 out of 5 by 222 reviewers.
Rated 5.0 out of 5.0 by great people that work there. all of the employees that work at the front desk are top of the line people. very courteous and attentive to the guest needs. July 28, 2015
Rated 5.0 out of 5.0 by Texas Traveler The room could have used a little more cleaning behind beds July 23, 2015
Rated 4.0 out of 5.0 by Casino Hotel My wife and I were traveling from Texas to Arkansas and selected this hotel based on the points required to stay. We did not visit the casino on this trip so my review is not based on the close proximity to the casino (free hotel shuttle to casino provided). This is a nice hotel with a very friendly staff. Downside based on my opinion as a non-smoker is the amount of casino workers out front during their off shift smoking. Upside is how friendly many were during breakfast and the stories they would share. We will stay here again when traveling east. July 21, 2015
Rated 4.0 out of 5.0 by Room and ammenities were very good Two things should be improved at this hotel. 1. The breakfast could be varied instead of the same thing every day. 2. The laundry room had only one washer but had two hookups. Also the washer cycle did not allow am softener to be added during the rinse. I would like to commend the desk staff especially Laura for her assistance. Both the afternoon ladies were exceptionally helpful and friendly. July 21, 2015
Rated 5.0 out of 5.0 by On the Road again I always stay at HIE when I travel, I am always pleased with the service and the accomodations, this one was just a little better, my family and I were traveling through some heavy rains and bad weather, the front desk clerk treated us well and we had a very good rest. I will always stay at HIE. July 16, 2015
Rated 5.0 out of 5.0 by Great Staff and comfortable beds. The staff at this location went out of their way to make sure our stay was exceptional. Shelly the breakfast lady went above and beyond to demonstrate great customer service to everyone in our party. July 16, 2015
Rated 5.0 out of 5.0 by Always a great place to stay With family in the area, we have stayed at this Holiday Inn Express several times. We have never had a bad experience. Great staff and the room is always clean. July 15, 2015
Rated 5.0 out of 5.0 by GREAT place to stay!! We will definitely stay here again! We made a weekend trip to go to the casino in Durant, and the outlet mall in Allen, TX. This was the perfect place - comfy, gorgeous room, great location, and a free yummy HOT breakfast!! Lori at the front desk was absolutely wonderful. She called and arranged for the casino shuttle to pick us up and drop us off, so we didn't have to worry about driving or parking our car that night - and on the 4th of July, that place was crowded. We had some trouble with our TV, and when we called the front desk, Lori came right up to our room and tried everything she could do to fix it. When it couldn't be fixed, she moved us to another room that was just as nice as the first. We will most definitely be back, thank you for providing the true definition of hospitality! July 9, 2015
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