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Rated 3.5 out of 5 by 28 reviewers.
Rated 4.0 out of 5.0 by Great customer service Loved the hotel from walking in! good design and access to the rooms! aircon in the hotel common areas a bit too cold but overall good experience! lovely sea view January 30, 2014
Rated 4.0 out of 5.0 by BATHO PELE The view of the hote is good. the intertainment is goods special for the children. the room are excellent and big. the staff are helpfull. i am impressed with the your whole service. January 16, 2014
Rated 3.0 out of 5.0 by Quality accomodation within reach. Good accommodation at a reasonable price. Breakfast included can be tiring as the same food served daily. bit of variety may help. Family rooms maybe should include some sort of closet, and Infant bathing proved difficult in the shower. Small issues with maintenance (eg. parking boom not operational and ice machine faulty) but well compensated by staff. Shuttle service to Gateway may be an option during peak seasons Overall can be recommended for satisfactory service and accommodation. January 12, 2014
Rated 2.0 out of 5.0 by Holiday at ihg express The staff seem to just do a job, there is no sign of genuinely offering a friendly and warm service. Parking is an absolute nightmare, this should be courtesy of the hotel, as they are not cheap. There are no trolleys available to take up luggage, so you struggle with that by yourself. The phone in the room did not work, the soap in the bathroom was enough only to wash your hands!! The reception staff are many but useless, so in order to get their attention you have to go directly to reception!!! Breakfast was very disappointing, especially for kids!! December 31, 2013
Rated 4.0 out of 5.0 by Great hotel, poor management Hotel was lovely. Didn't like the face that someone had walked into my room. Apparently they had a mix up at the check in desk. Did not receive any apology for this either. Would have liked to see if I was not around and they had given my room away, would the hotel cover my cost for the stolen items? Overall, I had a lovely stay. Beautiful view of the ocean, comfortable room. All you need for a short stay. December 16, 2013
Rated 5.0 out of 5.0 by Excellent service and Great value for money! We stayed at the hotel for 4 days with a family of 4 (2 children aged 9 and 6) and thoroughly enjoyed our stay. The staff went out of their way to ensure we were comfortable and that our every need was met. The room was big enough for our family and the bathroom exceptionally clean with a large shower. The sea view from the bedroom window was awesome! My kids were delighted to be able to view Disney channel on the TV and the bed and sofa bed were comfortable to sleep in. Breakfast was great, with sufficient variety to appease all in our family. Will definately stay again - this hotel is a winner! November 14, 2013
Rated 5.0 out of 5.0 by A safe place to stay while you are in Durban Excellent location over viewing the ocean and safe walking distance to Gateway shopping mall and restaurants. October 28, 2013
Rated 4.0 out of 5.0 by Relax away from the Gateway spectacle This hotel is not ON Gateway like the other hotels in the area, but that to me makes it a bit more relaxing. You can still make the 10-15 min walk across the street and down the road to Gateway, or it's approx a 2min drive. I had an ocean facing view room. I highly recommend that if it's available. The beds are comfortable and feel like they've been imported from the USA. The bathroom shower had very good pressure and was nicer than any property that I stayed in in Europe or the USA. Sadly, no bath though, if that's your thing. My only gripe, if any was that the ice buckets are way to small to use for enjoying a bottle or two of wine, which you can pick up either at the shops at Gateway or the local liquor store in Uhmlanga Ridge. Also, the very good restaurant on-site closes at 10pm, so no late night food options on premise, but you do have several late-night fast food options within a 4-5min drive. October 2, 2013
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