Rated 3.7 out of 5 by 64
Rated 4.0 out of 5.0 by Rachacha Nice Property
Room was clean and quiet. Beds comfortable. Breakfast wasn't fancy, but adequate. Breakfast area was comfortable and wasn't crowded when we were there. This property location is the closest hotel to Newmarket. Staff were very helpful and courteous, especially since we were there for a funeral. Good room for the price.
February 28, 2014
Rated 5.0 out of 5.0 by JStuart2013 Nice Hotel
Nice little hotel in a perfect spot right down the road from UNH, rooms were clean and good size. Parking is small but other then that we had a nice stay
February 21, 2014
Rated 3.0 out of 5.0 by BANewmarket Untrained Staff and Aged Property
I've stayed at this hotel a few times since I'm currently enrolled in the MBA program at the University of New Hampshire. The hotel just seems a little "dirty" and outdated. It's a pretty small hotel with very little parking. I've heard of guests' cars being towed due to the fact they forgot to put the little piece of paper on their dashboard. The hotel asks for vehicle information, so you would think they would spend the time to go through their guest records before towing someone's car, but I guess not. A couple members of the front desk seem helpful, but others seems to be bothered when you ask them a question. The worst offender is the gentleman who works for the overnight shift. He's always half asleep and just doesn't look very professional.
I stay at this hotel due to the fact they are a part of the Olympia Hotel Group. The "key club" is one of the best programs when you travel frequently throughout Maine, New Hampshire and CT. Your 7th night is either free or you get cash back. I always choose the cash back option. My last visit to this hotel was my 7th night, so I should have received cash back. Unfortunately the nice lady who checked me in didn't know how to do it properly. She even remarked how she messed it up last time, so she recommended that I redeem the cash in the morning. Upon check out I tried to redeem the cash back option and again the front desk attendant did not know anything about it. As mentioned previously, the check out attendant seemed half asleep and didn't even try to help me out. I actually had to call the General Manager for assistance. The GM was nice and sent me a check the following day, but it was a lot of unnecessary hassle on my part since I was the customer.
February 16, 2014
Rated 2.0 out of 5.0 by CM421 If you are a platinum member do not expect much from this property
Well the title should say it all, at least to the people that frequent the holiday inn properties. This property I rate below average. To say the least this has been the trend I have been experiencing at many holiday inn properties. Standards have for sure dropped towards platinum members. Do not expect anything but a 1 dollar bottle of water when greeted, if you are even recognized as a platinum member.
I really do not have anything good to say about this place. If you in the area for a day or two then it's not so bad. If you are like me and are doing 3 week stays, the staff or management will not recognize this and will just throw you anywhere in the hotel. No upgrades, no nothing. Basically pathetic.
February 14, 2014
Rated 5.0 out of 5.0 by Domer62 Great Staff and Very Clean Motel
Nothing more to add other than what I have written.
February 5, 2014
Rated 5.0 out of 5.0 by Big T Wonderful experience during a family emergency
The hotel staff was amazing! Very helpful and supportive as we dealt with a family emergency. The rooms are clean and neat. Perfect for parents visiting their students at UNH. Close enough spend time with them but also close enough to Portsmouth, Manchester, Boston and parts of Maine for sight seeing and day trips. Within walking distance of food and UNH sporting events. I highly recommend this hotel and its staff.
January 29, 2014
Rated 5.0 out of 5.0 by unh dad very accomodating
Upon are stay we had a few minor issues which the front desk staff took care of for us. It was also nice to receive a personal note from the hotel manager in regards to the issues we had.
January 5, 2014
Rated 2.0 out of 5.0 by Mother of the bride Uncomfortable mattriss,Roon never cleaned even after cleaning stff was next door and watched us leave our room.
The desk staff was excellent and helpful as possible but when we returned after lunch found the room not cleaned we complained to the desk staff. Then we left again at 3PM and when we retuned after 11 Pm the room was still not cleaned.The desk staff gave us needed toilet paper and some bottles of water. however the only result we got from complaining the room wasn't cleaned was and envelope slipped under the door the next day that said " Sorry your room wasn't cleaned". The mattress was awful You could feel all the springs. I slept maybe an hour. I still have bruises on my hips.Some one I know suggested go to the desk and ask for another mattress but since complaining about the room not being cleaned didn't do any good I figured it would be a lost cause. The second night I slept better because I sat up in the chair and put my feet up on the desk chair. I have never stayed in a hotel that had such an awful bed !
January 1, 2014