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Rated 4.0 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by great staff and comfortable stay When I made the reservation over the phone with Kevin, he was quite polite and very helpful. When we arrived at the hotel It was Kevin who was working the desk and he was once again cheerful friendly and accommodating. In the morning at 6:30 it was great to head to breakfast and find a friendly staff member setting up fresh coffee, bacon and eggs etc. I would recommend this hotel to friends. Lisa April 8, 2014
Rated 4.0 out of 5.0 by Excellent but not really appropriate for Pets My wife and I booked a stay w our medium size dog, Pepper while visiting our niece at UNH. The room and staff were outstanding and were very kind to our pet who is three legged due to bone cancer. However, there really is not adequate grounds for the pets to play, run and do their business. Its conveience to the campus was great. But if we were bringing our pet again then I would search for a property more suited to my dog's activity level. April 3, 2014
Rated 4.0 out of 5.0 by Room Not Ready We arrived late after a long day of travel and were given a room with 2 queen beds. We went to the room to find that it had not been cleaned. The front desk person quickly gave us two single rooms and we were all set. Good recovery from a rough start! March 26, 2014
Rated 4.0 out of 5.0 by Nice Property Room was clean and quiet. Beds comfortable. Breakfast wasn't fancy, but adequate. Breakfast area was comfortable and wasn't crowded when we were there. This property location is the closest hotel to Newmarket. Staff were very helpful and courteous, especially since we were there for a funeral. Good room for the price. February 28, 2014
Rated 5.0 out of 5.0 by Nice Hotel Nice little hotel in a perfect spot right down the road from UNH, rooms were clean and good size. Parking is small but other then that we had a nice stay February 21, 2014
Rated 3.0 out of 5.0 by Untrained Staff and Aged Property I've stayed at this hotel a few times since I'm currently enrolled in the MBA program at the University of New Hampshire. The hotel just seems a little "dirty" and outdated. It's a pretty small hotel with very little parking. I've heard of guests' cars being towed due to the fact they forgot to put the little piece of paper on their dashboard. The hotel asks for vehicle information, so you would think they would spend the time to go through their guest records before towing someone's car, but I guess not. A couple members of the front desk seem helpful, but others seems to be bothered when you ask them a question. The worst offender is the gentleman who works for the overnight shift. He's always half asleep and just doesn't look very professional. I stay at this hotel due to the fact they are a part of the Olympia Hotel Group. The "key club" is one of the best programs when you travel frequently throughout Maine, New Hampshire and CT. Your 7th night is either free or you get cash back. I always choose the cash back option. My last visit to this hotel was my 7th night, so I should have received cash back. Unfortunately the nice lady who checked me in didn't know how to do it properly. She even remarked how she messed it up last time, so she recommended that I redeem the cash in the morning. Upon check out I tried to redeem the cash back option and again the front desk attendant did not know anything about it. As mentioned previously, the check out attendant seemed half asleep and didn't even try to help me out. I actually had to call the General Manager for assistance. The GM was nice and sent me a check the following day, but it was a lot of unnecessary hassle on my part since I was the customer. February 16, 2014
Rated 2.0 out of 5.0 by If you are a platinum member do not expect much from this property Well the title should say it all, at least to the people that frequent the holiday inn properties. This property I rate below average. To say the least this has been the trend I have been experiencing at many holiday inn properties. Standards have for sure dropped towards platinum members. Do not expect anything but a 1 dollar bottle of water when greeted, if you are even recognized as a platinum member. I really do not have anything good to say about this place. If you in the area for a day or two then it's not so bad. If you are like me and are doing 3 week stays, the staff or management will not recognize this and will just throw you anywhere in the hotel. No upgrades, no nothing. Basically pathetic. February 14, 2014
Rated 5.0 out of 5.0 by Great Staff and Very Clean Motel Nothing more to add other than what I have written. February 5, 2014
Rated 5.0 out of 5.0 by Wonderful experience during a family emergency The hotel staff was amazing! Very helpful and supportive as we dealt with a family emergency. The rooms are clean and neat. Perfect for parents visiting their students at UNH. Close enough spend time with them but also close enough to Portsmouth, Manchester, Boston and parts of Maine for sight seeing and day trips. Within walking distance of food and UNH sporting events. I highly recommend this hotel and its staff. January 29, 2014
Rated 5.0 out of 5.0 by very accomodating Upon are stay we had a few minor issues which the front desk staff took care of for us. It was also nice to receive a personal note from the hotel manager in regards to the issues we had. January 5, 2014
Rated 2.0 out of 5.0 by Uncomfortable mattriss,Roon never cleaned even after cleaning stff was next door and watched us leave our room. The desk staff was excellent and helpful as possible but when we returned after lunch found the room not cleaned we complained to the desk staff. Then we left again at 3PM and when we retuned after 11 Pm the room was still not cleaned.The desk staff gave us needed toilet paper and some bottles of water. however the only result we got from complaining the room wasn't cleaned was and envelope slipped under the door the next day that said " Sorry your room wasn't cleaned". The mattress was awful You could feel all the springs. I slept maybe an hour. I still have bruises on my hips.Some one I know suggested go to the desk and ask for another mattress but since complaining about the room not being cleaned didn't do any good I figured it would be a lost cause. The second night I slept better because I sat up in the chair and put my feet up on the desk chair. I have never stayed in a hotel that had such an awful bed ! January 1, 2014
Rated 5.0 out of 5.0 Great Stay! I definitely would recommend this property! It was my second stay there, and will go back in the near future! Staff was great, as well as all the other amenities, keep up the great work! December 11, 2013
Rated 5.0 out of 5.0 by wonderful staf My stay at your Holiday Inn is always a pleasant one . the staff was wonderful. Susan does an awesome job with the breakfast! my heat in the room had a leak and vieth fixed it right away and left me a wonderful note . just yesterday I got a Christmas card ffom the staff their ... thank you from the bottom of my heart sharon December 10, 2013
Rated 5.0 out of 5.0 by very friendly staff The room was clean and I enjoyed my stay. I would recommend this Holiday Inn . Very convenient being so close to UNH. December 5, 2013
Rated 5.0 out of 5.0 by Thanksgiving Stayed for five nights as visiting parents over Thanksgiving - was impressed at the comfort and quietness of our stay, with friendly helpful staff and a lovely breakfast. Thank you December 5, 2013
Rated 2.0 out of 5.0 by not the service I am used to from Holiday Inn I booked 2 rooms and when we arrived I was told the rooms that were reserved for us were not available. It appeared that they were scrambling to give us different rooms because our grown children were going to be in one of the rooms. The staff took a little while to track someone down to see where they could put us. I had hoped to be off the first floor, but was told the rooms were on the first floor. The windows didn't open and the rooms were extremely stuffy even though the air conditioner worked fine. I have never been to a hotel where the windows didn't open. I have stayed at this hotel before and didn't run into this problem. The chair at the desk/table was very uncomfortable. November 3, 2013
Rated 3.0 out of 5.0 by least favorite Holiday room was small. Out of 6 Holdiays I had stayed in the previous weeks it was my least favorite October 28, 2013
Rated 2.0 out of 5.0 by Uncomfortable beds Beds at this Holiday inn are EXTREMELY uncomfortable! I asked to switch rooms and the clerk advised me everything was full. After I responded, I want to cancel my reservation for the remainder trip, did the clerk surprisingly found another room. If you travel for work as I do on a weekly basis, this hotel is not one up to the customer standards us business travelers expect. If you want a sore back and medium customer service, stay here. I will not be staying here again. October 22, 2013
Rated 5.0 out of 5.0 by Have to commend Kevin at check-in Very pleasantly surprised with the interaction with Kevin during check-in. There was something very warm and personable about him . He seemed very genuine rather than reciting canned or scripted responses. Great stay and experience overall! October 17, 2013
Rated 5.0 out of 5.0 by UNH Home Coming Week-End I was there for the weekend with friends. We had the king suite, it was great. I only gave value average because I am sure the rates went up because of the weekend...otherwise it is always pretty good. We stay here every time we visit. October 16, 2013
Rated 3.0 out of 5.0 by Lack of Darkness and Quiet TV wouldn't shut off completely leaving a dull glow in the room... I know I was in a University town but the windows need to be replaced with thicker glass... Could hear a lot of traffic and a lot of partying. October 14, 2013
Rated 4.0 out of 5.0 by such a friendly staff! I was really satisfied with my choice of this hotel. the only down side for me was that the AC was too loud. and that the sink is inside the room itself and not in the bathroom. besides that everything is very clean and the breakfast is nice. October 11, 2013
Rated 3.0 out of 5.0 by my stay it was just OK, dissapointed a little in location. Not the best for parking. The room seemed small compared to some. I would of thought it would of been a little less expensive considering the room size. The breakfast was a dissapointment it seemed that there wasnt a selection and we checked out at 845am. I will recommend this hotel just because the people were so kind there. October 10, 2013
Rated 5.0 out of 5.0 by professional, caring staff We were impressed by the friendly hardworking housekeeping and desk staff. Our room was spotless and a problem with our fridge was resolved quickly. Three days after we checked out we were back in town for a few hours and had a specific UNH campus question on Friday morning, Sept 27. I felt comfortable asking the man at the front desk for guidance. Without hesitation, he took several minutes to answer my question by marking the spot on a campus printout, which he then gave me. I was so grateful for his help. October 8, 2013
Rated 3.0 out of 5.0 by Comfortable bed but location can be an issue This hotel is little difficult to get into with where it's located. Also during the weekend, with there being "residents" that live on the property around the hotel it can get rather loud with all the college parties going on in their rooms and then spilling out into the parking lot at late hours. Then of course there's the random drunken boyfriend and girlfriend fighting in the parking lot at 1am when you're trying to get a decent night sleep for a hockey tournament in the morning. If given the choice again for a place to stay for the Tier I Hockey Showcase in Exeter, We'd probably try to stay in Exeter itself next time. October 2, 2013
Rated 2.0 out of 5.0 by I was disappointed -long hairs in the pillows, and bed.!!! The room was ok. very close to my friend in Durham, the the room was dirty, the pillow were all covered with long hair no from me....I noticed it when moved the covers. Nasty long brown hair in the bed. Obviously they did not change the sheets!!!! Too expensive for the condition of the room. I will not stay there again. October 2, 2013
Rated 5.0 out of 5.0 by Great hotel I have been traveling for years, and the Holiday Inn Express was the best experience I have had in a hotel by far. I would highly recommended this hotel for any trip to the area. I was there for UNH college fair. The staff treated me with respect, room was clean, breakfast was great. It starts with management, and the employees follow their lead, great job in getting the right people there to do a great job for your guests. September 30, 2013
Rated 3.0 out of 5.0 by Great Location for Hotel, but Parking Situation is Terrible The parking situation is not very good at this property. A college apartment complex surrounds the hotel. Signs are posted everywhere trying to pinpoint the correct places to park. The supply of parking spots is limited and it's very confusing on where to park. Also, you are required to put a little piece of paper on your dash indicating you are a hotel guest. Failure to do so can result in your car being towed. I've read reviews from guests who have had their vehicles towed. The hotel is small and kind of outdated. The air conditioner in the room was loud and the room was kind of dirty. I recommend the location of the hotel, just not the cleanliness and overall appearance. September 23, 2013
Rated 2.0 out of 5.0 by Comfortbale rooms Everything about the rooms and the stay was fine except for one thing; I'm a Platinum Elite HI card member. I wasn't welcomed as one and I received 1 bottle of water for 3 people - not too good! September 22, 2013
Rated 2.0 out of 5.0 by Not too good The room was ok, but was never made up the next day while we were out. We have no idea why. We were gone most of the day. The fitness center is really not a fitness center. There were 2 treadmills and an elyptical machine. No weights or weight machines of any kind. The parking is alo pretty limited and prooved challenging when we returned late at night. September 5, 2013
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