Rated 4.5 out of 5 by 224
Rated 4.0 out of 5.0 by Danglar check in
The gentleman at the front desk did not appear to know his job. He could not find my reservation in the computer and failed to try the other computer. If he did, he would have found my reservation and request for a low level room. The computer he was working at was not operating correctly, which was verified later in the day by a second employee. He also did not recognize that I was a Gold Club Member and didn't even adjust my points even though I asked him twice to verify this. It was not until I was checking out that the other female employee noticed that he did not list me as a valued points guest.
July 2, 2015
Rated 5.0 out of 5.0 by bob7ross Stay in Durham
It was fine. Close to Duke and Downtown. My son was in town for a conference. Was able to connect easily with him.
July 1, 2015
Rated 4.0 out of 5.0 by Mom on a Mission Mom on a mission
What a nice hotel. Staff was overly friendly & helpful. Made me feel like a valued guest. I would stay again.
June 30, 2015
Rated 4.0 out of 5.0 by laura3981 Friendly staff
I arrived in town early and knew I couldn't be guaranteed a room before check-in. I was pleasantly surprised when Gwen, a very friendly and helpful woman at the front desk, had a room ready so I could at least drop my luggage off.
The room was nice and cool - great A/C - which was greatly appreciated in the 95F heat. It was a basic room, which is enough for me. My one complaint was the bathroom, which was extremely outdated. The wallpaper looked like it was from the 1970s, and the fixtures (sink and bathtub especially) looked really old. They worked though, so maybe I'm just vain.
The shower head had great pressure, but water was spraying everywhere. And the shower curtain was pretty cheap, so it didn't completely cover the edges. It was one of those weird rounded curtain rods that sticks out a bit. So there was water outside of the tub after my shower. I just mopped it up with one of the extra towels.
June 27, 2015
Rated 5.0 out of 5.0 by DML 56 quiet place to stay on business
Attentive staff, clean comfortable rooms, perfect for a place to stay when on business.
June 26, 2015
Rated 5.0 out of 5.0 by Blessed Retirement Comfortable, clean, friendly and great location
I was in Durham for my granddaughters graduation. We tried to locate a hotel close to the ceremony. This location is great. Close to the major highways. We staff was very friendly. From the front desk to housekeeping, everyone was welcoming and sought ways to help.
The room was clean and relaxing. Enjoyed our stay very much.
June 25, 2015
Rated 5.0 out of 5.0 by EWilsonB Great Staff... rude guests!
My wife and I were warmly greeted by Gwen at the front desk. She assisted me promptly with my mixed payment nights stay (1 REWARDS night, one paid.) We were greeted warmly by the other desk staff, and the Breakfast Room attendant was very helpful.
As for the rude guests... and this was not a fault of the hotel staff... it is a bit irritating to hear folks shouting in the hallways and slamming doors loudly at 4 a.m. But, we had a restful night's sleep during our second night's lodging.
June 25, 2015
Rated 5.0 out of 5.0 by Kastle IH membership/cleaning staff
I was disappointed that my club membership was not acknowledged. Just a bottle of water or some little thing is nice to show appreciation for the many times I've stayed at this particular hotel and my participation in the IHG program. Also the cleaning staff that I encountered did not speak English. They did a fantastic job cleaning but did not leave a plastic bag that I requested even though I gave them a nice tip to do so. Overall my stay was wonderful. These are small issues that I overlook because the goodness outweighs the couple of small negative things. I would suggest that the hotel use the small safes that most hotels have these days. I would have felt more comfortable leaving my purse in a safe. I understand that the desk would provide this service but it is a big inconvenience to go to the desk each time I need my purse. The safes are small and very inexpensive. I would be willing to pay an additional fee for the use of one in my room.
June 24, 2015