Rated 4.2 out of 5 by 57
Rated 5.0 out of 5.0 by JS30308 great stay
Excellent stay, I had a great stay and slept well.
October 21, 2013
Rated 5.0 out of 5.0 by Fleetsailor Great Stay
The staff at this location is "great" always helpful and ready to meet any request. The facility is well maintained and clean. My only complaint would be the "harder" then normal beds, other then that a great property to stay at.
October 9, 2013
Rated 5.0 out of 5.0 by 12345Patsy Very good experience
The people at the front desk were very helpful.
Great to have a shuttle to Duke.
October 6, 2013
Rated 5.0 out of 5.0 by Bill1127 Great place to spend the night before surgery.
I really enjoyed all. The staff was great. I only stayed overnight
but had to be at the Hospital at 6:00 am and the breakfast did
not start till 6:00am so was unable to check it out. Very good place to stay.
October 3, 2013
Rated 5.0 out of 5.0 by Gert43 Close to where we needed to be
We usually stay at HIE when traveling. The accommodation is clean and has everything you need, Breakfast is good and you get value for money.
October 2, 2013
Rated 5.0 out of 5.0 by jjjustice Great service
We traveled along distance and I was very tired. I told my husband that i needed a good cup of coffee to help revive me. when we got to the hotel i ask the young man at the front desk if there was coffee made.He said there was but it was late morning coffee, so he offered to make a fresh pot. He did and called when it was ready. When we brought the luggage carrier back I made a very fresh cup of coffee and used the hazelnut creamer and this made an excellent cup of coffee. I had two cups, what a life saver it give me a lift enough to get settled in for the night.
We had stayed there before when my husband had surgery and I feel sure that we will again. I feel safe there being alone and coming and going at all hours.
Oh yes, this was a reward night too.
September 26, 2013
Rated 4.0 out of 5.0 by baby12 Great location to Duke
It is in the perfect location for visiting Duke, just off the interstate. The staff were very nice and helpful when we had questions. We will definitely be staying here for our next Duke visit!
September 21, 2013
Rated 5.0 out of 5.0 by Pete24 Great Service
The purpose of my stay was an early appointment at Duke Medical Clinic. The Hotel staff was very helpful with our stay. The room was excellent and Breakfast was satisfactory. The staff went beyond expectations getting my wife, who is wheelchair bound, and me to the Duke Clinic and returned to the Hotel later in the day. I would recommend this facility to anyone that must stay overnight for medical needs in the area. Thanks so much for your help!!
September 6, 2013
Rated 5.0 out of 5.0 by Kastle Home-like comfort
As soon as I checked in I was able to relax. My room was spotlessly clean, the bed extremely comfortable. Lots of TV channels to choose from. The room had a new refreigerater that kept my drinks very cold. Durham is my home and I visit this Holiday Inn whenever I travel to Durham. The staff is always very friendly and accommodating. I would choose this hotel over any other hotel in the Durham area. I always enjoy my stay at the Guess Road Holiday Inn.
September 5, 2013
Rated 4.0 out of 5.0 by RT6591 First Stay with an Issue
I have stayed at this Holiday Inn Express a great many times over the last 4 years, and this is the first time that I was not completely satisfied with my stay. The problems I encountered was (1) trying to maintain a comfortable temperature in the room and (2) having to get rid of some insects in the Bed, first night 2 small spiders and the second night a couple of ants.
Both issues were reported upon check out to Management.
I do not plan to let these things stop me from staying at this Holiday Inn Express.
August 23, 2013
Rated 5.0 out of 5.0 by Lexi539 By Far a Wonderful Experience
This hotel has the most wonderful staff I believe I have ever encountered. From the moment I checked in until the time I left everyone was so nice and helpful.
August 21, 2013
Rated 5.0 out of 5.0 by Willis382 PEACEFULL STAY
We came from New Jersey in August 2013 for a Funeral and had to travel by car, we arrived at the hotel early and the Front Desk Clerk, found a room for us so we could check in early, get changed and get to the services. The room was Clean, Quiet and very peaceful for us to rest and mourn. The "free" breakfast provide is one of the best I've experienced, they have everything you could imagine for breakfast and did I mention it's all FREE...I would DEFINITELY RECOMMEND HOLIDAY INN XPRESS for anyone. When we come back down to visit, this is our new home away from home.
August 21, 2013
Rated 5.0 out of 5.0 by BagpipeJudge My favorite!
Have stayed at this location on several occasions. NEVER had a problem with anything and I do not partake in the free breakfast. The only comment is there needs to be a little more attention paid to guests who are Priority Club members. My last two visits, there was nothing, no recognition, no amenities. Not that big a deal to me but most properties in the IHG family seem to go out of their way for PC members.
August 1, 2013
Rated 2.0 out of 5.0 by Terry88 Room was infested with ants
I arrived at the hotel and then had to go meet with some friends, got back late and noticed there were ants all over the room, on the desk area and up the walls and on the floor. I figured that since it was so late, i probably would not have gotten another room, and the hotel was full, so i endured the night very restless and not able to sleep after seeing the ants.
In the morning at checkout, i promptly told the front desk person, female, about the situation and was not very happy with her response to me. All she said was "oh! I'll have them go clean it" and that was it. NO I'm sorry or anything or; is there anything we can do to make it better and proceeded to do whatever it was she was doing so needless to say, that left a bad impression with me and this particular hotel. I seem to be treated alot better at the Miami Blvd site when i stay there and the staff and rooms are much better so for future stays, I will probably be going there rather than the Guess Road Facility.
I would still reccommend this hotel because at least the check in person has been very personable and customer friendly so thats a plus, but for me, i dont think i wil use it again.
July 31, 2013
Rated 5.0 out of 5.0 by akw007runner Durham Vacation
My girlfriend & I stayed here for a quick vacation/exploration trip in Durham. Hotel was very close to Duke, Durham Bulls, & American Tobacco Center. Staff was great and helpful in us finding a tax cab. We would stay here again!
July 26, 2013
Rated 5.0 out of 5.0 by CAHEN Great Holiday Inn Express
Very clean, room appointments attractive & useful & the beds are
VERY comfortable!!! What else could you ask for?
July 23, 2013
Rated 3.0 out of 5.0 by DEbeachbum Very clean HIE
This HIE has been recently upgraded -- spotlessly clean throughout, and one of the cleanest hotels I've stayed at in some time. Front desk staff was very courteous and helpful, and housekeeping staff was cordial and friendly. Breakfast was typical of HIEs -- variety of cereals and fruits, scrambled eggs, sausage, biscuits, was very good, and was monitored closely by a foodservice employee. Room was nice -- just a bit small compared to other HIE rooms we've stayed in; bed was comfortable, but sink area was cramped. For whatever reason, bathroom has NO exhaust fan, so closing the door means the mirror will fog up and the room will be extremely humid. This is either HI's way of cutting costs, or it is an engineering oversight. Regardless, it's a real inconvenience.
If you're looking for a reasonably-priced hotel close to Duke, this is one to check out.
July 16, 2013
Rated 3.0 out of 5.0 by Furmdj11 OK nothing to wirte home to Mama about
People at front desk not to good.. And the place could use some cleaning and updating...No recognition for being IHG rewards member. Nothing ready when I checked in.
July 14, 2013
Rated 5.0 out of 5.0 by LL55 Excellent Property
Overall great stay. Most of all very clean room as well the rest of the property. Would stay again.
July 2, 2013
Rated 2.0 out of 5.0 by A16345 friendly staff, poor value, oversold and did not get the room I reserved
I live in Durham, I stayed here just to review this property. so I can find a good IHG hotel near my home to maintain platinum status.
The location is very bad for Durham
Like all the other comments, the staff are very friendly at this hotel.
Hot breakfast include scrambled egg, bacon, biscuit etc.
Rooms are dated, lobby is cramped. Room rates very expensive for a HIX.
Oversold during my stay, I reserved King bed but received 2 queens, we all know what that means to single traveller. It's a downgrade. However when confronted the hotel insisted it's an upgrade. Only recognition for Platinum status I received is news paper outside my door. Would not recommend.
June 23, 2013
Rated 5.0 out of 5.0 by MtnMom Wonderful Stay!
Having to visit Durham for medical reason, it was great to have a place where I could relax and rest between the 6 hour rides there & back! I have been a fan of H.I. Express since my first stay in one years ago...and still am!
June 22, 2013
Rated 4.0 out of 5.0 by alguest Some staff need work
Very good , this is my third stay at this hotel.
Breakfast staff a little impatient.
June 17, 2013
Rated 2.0 out of 5.0 by Terry021 Dissapointed with service
Overall ammenities were standard for Holiday Inn Express, I travel a lot for business. However, I found the service lacking. There was no one at the desk when I arrived (about 5 pm) so another guest and I had to wait about 10 minutes to check in. When I went to call down for a wake-up call I found that the (only) phone in the room didn't work. No biggie. I set the alarm on my cell and thought no more about it, but the next morning when I awoke to get some work done, I found that the internet access they'd given me no longer worked. Since I couldn't call the Front Desk from the room's phone, I called from my cell and was met with a very dissinterested young lady who frankly could have cared less that the phone and internet didn't work for me. She offered no helpful suggestions except to restart my computer, which of course, I had already done. I packed up my things and left, finishing my work at a local StarBucks before my first appointment. I've never been thrilled with the location (neighborhood) of this property, but it's convenient for the businesses that I must visit. I think I may look for an alternative.
June 17, 2013
Rated 4.0 out of 5.0 by poochy42 Great service,But uncomfortable bed..
The mattress was way too hard for me,it made my hips hurt bad,I had to sit in the chair....
June 9, 2013
Rated 4.0 out of 5.0 by Juansinmiedo Good breakfast
It's hard to find a hotel with a descent breakfast, this hotel's breakfast was enough to keep me going all morning...
June 8, 2013
Rated 5.0 out of 5.0 by DB55 5 minutes from Duke Hospital Great place to stay
I am a Clinical Trial Patient at Duke Hospital, I first stayed there in August 2010, I stay there every time I have an appointment at Duke. The staff is very friendly and a pleasure to deal with. When I first started the Clinical Trial, the staff recommend another Hotel, but I checked the Hotel they recommended, but it didn't meet my standard's. It is very easy to have someone in Duke, and the hotel gives a discounted rate for Duke Patients, but you have to request the rate. It is only 5 minutes from Duke.
June 8, 2013
Rated 4.0 out of 5.0 by Tom12A Great Service
the room was comfortable and I would stay again. It served my purposes for the visit to this area.
May 12, 2013
Rated 4.0 out of 5.0 by BATguy Clean, well maintained and well located
Room was fine. Breakfast selection below par. Liked located close to downtown Durham.
May 10, 2013
Rated 5.0 out of 5.0 by Redwolf Clean, bright and cheerful decor, wonderful receptionists
I have stayed several times at the HIE in Durham. I travel extensively, and this is one of my favorite places to stay. The staff is friendly, the rooms are sparkling, and the breakfast is good. I always look forward to arriving when I book a room.
May 1, 2013
Rated 4.0 out of 5.0 by colleena28 Nice, quiet room
We had a nice stay at the Durham HIX. Bed was good, quiet halls, and nice employees at the front desk. We were disappointed that there wasn't a gym ON SITE and the hot breakfast was only fair. The egg/meat options were gross each morning. For us, who don't eat sugary pastry or cereal for breakfast, options weren't ideal.
April 17, 2013