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Rated 4.3 out of 5 by 145 reviewers.
Rated 4.0 out of 5.0 by All Was Great, Except... The room, breakfast, location - all of that was great. And a great price. Well, one morning the milk at breakfast was chunky and spoiled and expired...but other than that breakfast was fine. The workout room could use an upgrade. The staff was very nice and very helpful...except for two slight issues. I went to the front desk to ask a question at about 6:30am on morning. The front desk clerk was asleep in the office area. I could see him and hear him snoring. I said, "excuse me" a couple of times then just left. One night I went to the front desk looking for one bottle each of shampoo, conditioner, and lotion. The front desk clerk looked in the drawer and did not find any. She looked in the back briefly and did not find any. She came back and told me she was out of conditioner and lotion - a shipment had not yet arrived. I asked if she could check with housekeeping. She said no, the entire hotel was out. I asked what the staff was putting in the newly cleaned rooms. The front desk clerk stared at me blankly and said, again "there's a shipment coming, the whole hotel is out until that shipment arrives tomorrow or the next day". An hour later I went back (after shift change), and the front desk clerk immediately located conditioner and lotion in the drawer. That same clerk who did not know about the mini bottles was advised by me of the spoiled milk from breakfast that morning. She asked if I told someone that morning, to which I replied I had no because I had taken the milk to go and did not realize the disgustingness until later. The front desk clerk "tsk'd" me and shook her head, like it was my fault and I should have said something sooner. Then she left a note on the counter. Other than that, everything else was great, especially the room. March 4, 2015
Rated 4.0 out of 5.0 Great room Great room and met my needs. Good space and amenities. March 3, 2015
Rated 5.0 out of 5.0 by Time of Need My husband and I lost power due to a snowstorm. We were so fortunate to obtain one of the few rooms left at the Holiday Inn Express. The staff was helpful and kind and the room was extremely clean. March 2, 2015
Rated 5.0 out of 5.0 by RTP Visit Overall very pleased with the hotel, often stay here when visiting RTP. Will know not to take a room above the hotels hot water heater systems venting. Would be awakened by the roar of the exhaust. March 2, 2015
Rated 5.0 out of 5.0 by Good business hotel Great location, comfort and value for the money. Will likely use IHG again in the near future. March 1, 2015
Rated 4.0 out of 5.0 by Great staff. Great staff. Comfortable room. Only issue was bathroom tub. February 27, 2015
Rated 5.0 out of 5.0 by THANK YOU... FOR YOUR HOSPITALITY Hello, The past year I had to make several emergency visits to Chapel Hill, N.C., and my preference was to stay at this particular location. The reason for the trips were that my sister, a resident of Chapel Hill, was fighting breast cancer. My mother would need or want to come and stay with my sister, whenever, my sister health would waver. My mother being in her 70's, for years had traveled to N.C. on her own until her health took a serious turn on one of those visits. There was not much of anything that I could do to help my sister, other than to make sure our Mom could be in Chapel Hill when needed. Now, I would like to thank you for always having a room available at a moments notice, as I would always call the hotel directly for accommodations. The staff was always professional and nice and the hotel provided a very comfortable stay. My sister at the age of 44, loss her battle with this aggressive cancer on January 21, 2015. She had an unbelievable network of folks there in N.C. that cared for her and her two children during this ordeal. She loved N.C., the hospital that she worked for and the people she worked with. And again... THANK YOU, SO MUCH! for making the trips to N.C. easier this past year. February 21, 2015
Rated 5.0 out of 5.0 by Excellent Stay - Highly Recommended Everything was Awesome!!! I would definitely stay again!! VERY CLEAN, SPACIOUS ROOMS, STAFF WAS AWESOME!!! TERRY @ FRONT DESK REALLY WAS GREAT AT MAKING SURE WE WERE COMFORTABLE AND OUR NEEDS WERE TAKEN CARE OF!!! Thanks again Terry!!! February 18, 2015
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