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Rated 3.8 out of 5 by 92 reviewers.
Rated 3.0 out of 5.0 by nicht mehr das was es mal war Nach ca 20 Aufenthalten in diesem Hotel stellen wir fest dass der Service wesentlich schlechter geworden ist. January 11, 2014
Rated 5.0 out of 5.0 by my stay at Holiday inn express Everything was great except they wanted to charge 15 euro per day for internet. This is not only very expensive but rude. I did take advantage of the free internet in the lobby . I would return to this property. Nice to airport and downtown . January 2, 2014
Rated 1.0 out of 5.0 by unorganisiert und unfreundlich Da das Hotel keine Laufkundschaft fürs Frühstück, welches ja angeblich "gratis" ist, haben kann, sollte man in der Lage sein, die Buchungszahlen sich anzuschauen und entsprechend auf den "Ansturm" personell und materiell eingerichtet zu sein. Aufgrund des Chaos beim Frühstück bot ich an, auch später wiederzukommen, worauf mir "wortwörtlich" mitgeteilt wurde, "egal wann ich komme, es sei unpassend". Ich habe dann auf das "kostenlose" Frühstück, was auf der Rechnung kostenlos mit 3,50 aufgeführt wird ausfallen lassen. Gäste sind ja unpassend!!! Mir das "kostenlose" Frühstück für 3,50 separat auszuweisen war nicht möglich, eine vernünftige und plausible Erklärung ebenfalls nicht. Auch aus der Buchungsbestätigung geht diesbezüglich keinerlei Information hervor, dass man kostenloses Frühstück für 3,50 nicht separat ausweisen könnte. Nie wieder Holiday Inn Express in Düsseldorf!!! December 29, 2013
Rated 4.0 out of 5.0 by Front desk staff issues Very unfriendly staff at front desk. We arrived a couple of hours before the minimum check-in time of 3PM. The female front desk clerk was very unfriendly and rude. Also didn't suggest to put the luggage in storage for the time being. We've stayed in this hotel several times and never had any issues with the staff. In general good basic hotel with free parking. December 16, 2013
Rated 5.0 out of 5.0 by Good location, friendly staff, a good stay I was only there for one night, but I was greeted cheerfully, and English was well spoken. Parking is free across the street, and fairly priced under the hotel. The rooms are spartan but clean, and mirror the size of most Holiday Inn Express properties in Germany. I have stayed in Schwabach, Hamburg, Frankfurt both on Elbestrasse and at Guetleutstrasse. Breakfast is adequate and well serviced. While it does not have a restaurant for dinner, we were recommended to Ristorante La Tosca; and it was first rate; and fairly priced. 200 meters walk. December 15, 2013
Rated 3.0 out of 5.0 by Reasonable service at a decent price. Lack of Wi-Fi in room although available in lobby. Wired Wi-Fi in room chargeable. Breakfast ok but lack of restaurant means walk/taxi to eat in the evening. Had the best range of TV channels I have ever seen in a budget hotel. Something for everyone, no matter what language they speak. November 18, 2013
Rated 2.0 out of 5.0 by no refund I left one day before and they don't gave me refund of money because it was period of exhibition in Düsseldorf. November 12, 2013
Rated 5.0 out of 5.0 by Very good value! Stayed in this hotel for the second time. This time we had an early flight from Düsseldorf airport the following morning. The staff was very friendly again and the room was clean and nice. The breakfast had everything you need before you start a long flight. Also is the hotel near to the airport and it was easy to get there. I would definitely stay there again and recommend this hotel for family and friends. A good choice to start a vacation! A big "thank you" to the staff! October 15, 2013
Rated 1.0 out of 5.0 by Small rooms / No Wireless Internet My overall experience was okay. Here is the negative points 1. Room I stayed was small. We had to leave our pram in the car. because did not fit in the room. 2. There was wireless internet in the room. Only cable internet. wireless connection was only available in reception but was poor connection. 3. We stayed as family and it was mentioned in the booking. But we get two single bed. Only positive point is friendly employees. October 10, 2013
Rated 4.0 out of 5.0 by Schönes, modernes Hotel mit freundlichem Personal Wir waren zu einem Stadtaufenthalt in Düsseldorf und konnten das Hotel als Startpunkt gut nutzen. Vor allem der freundliche Empfang mit umfassender beratung hat uns beeindruckt. Weiter so! October 10, 2013
Rated 2.0 out of 5.0 by Basically "average" but ... ... but Staff at 10pm unacceptable due to their service which frustrated many of the customers using "bar service". Don't even call me or write me as it was last of my visit there, ciao, JH October 7, 2013
Rated 3.0 out of 5.0 by Rooms X23 and no In-room Wifi Very disappointed in this hotel which does not meet the normal IHG or even Express standards. No WIFI in the room - although it is coming. I stayed in room 523 - all night the clunking of the elevator was to be heard. I imagine this is the problem on all floors with room 23. The staff were pleasant and efficient, although I sense the hotel was very busy with local events. No newspaper offered for a platinum member September 30, 2013
Rated 5.0 out of 5.0 by great value for money Room is big enough and clean. breakfast is simple but you do have enough choice. For the money we paid, we can't complain at all. great experience. September 25, 2013
Rated 3.0 out of 5.0 by Not a good choice for business traveler Internet speed is very slow. Room has bad connection. September 23, 2013
Rated 2.0 out of 5.0 by Besuch Düsseldorf Lage : Gut, Anbindung zur Öffentlichen Verkersmittelln. September 19, 2013
Rated 4.0 out of 5.0 by A really warm Welcome The receptionist went out of her way to make us feel welcome when we checked in. Would have liked a few more comfortable chairs around the place, but a good example of the brand. September 15, 2013
Rated 4.0 out of 5.0 by Great value for money This hotel had a very good price. The hotel staff was excellent. It was close to the airport and the city centre. The rooms were great for two persons but a little small for a family. September 8, 2013
Rated 1.0 out of 5.0 by Our stay Our stay was not satisfactory at all. When I booked the room nobody told me that it was near no sites. I wanted to go to a German restaurant and enjoy an authentic German meal. The clerk at the front desk suggested a restaurant called moskito but after we paid 27.50 euro to get there we found out it was closed. The hotel should know these details. We ended up eating Italian that night after arriving to Dusseldorf from Napoli Italy! The view was a mud covered unpaved parking lot. Not attractive at all. I will not stay nor will I recommend this place again. The only good part about the hotel was checking out. Ms. Esposito was kind and would recommend her for a raise. PS UPON CHECKING IN TO OUR ROOM WE REALIZED TE PHONE DID NOT WORK. THEY GAVE US ANOTHER ROOM. THE PHONE WORKED BUT THE AIR CONDITIONING DIDN'T. I REALLY DID NOT WANT TO CHANGE ROOMS AGAIN SO I DEALT WITH THE HUMIDITY AND HEAT ALL NIGHT. August 29, 2013
Rated 5.0 out of 5.0 by Unbelievable service Loved the stay, we had visited from England and we were going to gamescom in Koln, and the staff were incredible helpful for us to get get to to the train station and and getting on the train, they had friendly banter with us as well, only Criticism was that we had a random phone call at 4 am which was annoying but it was obviously a mistake, they also booked our taxi to the airport as we all didn't know german, if you are looking for food you may have to go further in to dusseldorf as living of McDonald's for a week really isn't a healthy option. Overall a lovely place and great staff respect, would recommend this to anyone staying for a week, also the free breakfast was a delight just needed hot food to eat and also they need to buy a new toaster as it took 30mins to toast one slice of bread. But I will stop ranting and let you judge the hotel for yourself when you book here right now! August 29, 2013
Rated 4.0 out of 5.0 by Solo trip to Dusseldorff This hotel was clean efficient and good if you just need a bed, shower and basic breakfast. Tram 701 which is 5 mins walk from the hotel will take you into town in about 10-15mins. I used this as there was a redevelopment of the train station 0.5km from hotel and some trains were not stopping. There is no evening restaurant but there is a McDonald's across the road. WARNING if you get a room at the back you will hear all the trains pass. i was lucky to have ear plugs. Reception staff were nice. There are 2 vending machines 1 for cold drinks and 1 for snack they only take coins. I was not recognised as a IHG members and no upgrades given. August 26, 2013
Rated 1.0 out of 5.0 by Disappointing rooms, poor service. Staff were cold and unwelcoming, gave incorrect directions to get to the hotel by public transport, causing us serious delay in finding the hotel. Phone call at 6am for a taxi we had booked for 11am. Bathrooms not very clean. Overall very disappointing compared to other hotels in the group. August 22, 2013
Rated 4.0 out of 5.0 by Felt welcome. Quite a busy hotel but the staff seem very efficient. Reception was very good, personal and genuine. We stayed just the one night. The room is not very spacious when the sofa bed is pulled out but room is quite comfortable. They had ITV channels which I rarely get to see, so that was nice. Only a 15-20 min drive to Konigsallee or 30 min to Centro in Oberhausen. Only minor drawback is that wireless is not available in the room ..just in the lobby. August 20, 2013
Rated 5.0 out of 5.0 by Great choice - especially for the price We stayed here to be near the airport for a morning flight. Staff was extremely helpful, on a number of occasions. Perfect location near the airport. Unfortunately, our flight left too early to enjoy the buffet breakfast. August 16, 2013
Rated 5.0 out of 5.0 by Great value and very convenient This hotel was a great place to stay for our connection through Dusseldorf airport. August 4, 2013
Rated 3.0 out of 5.0 by Good basic hotel pity about the lack of theonline booked Queen bed! Good location with close S-Bahn station. Room was small but with two twin beds My grumble is the lack of the Queen bed I booked online! I normally like this hotel chain because you can select the bed type. The staff said the hotel was fully booked and I replied saying it should not matter as I had booked a Queen bed. I should have pursued it further but it was dead hot and I didnt want to move all our kit again! I will not stay here again! July 30, 2013
Rated 4.0 out of 5.0 by Lynview The situation is excellent and all in all a pleasant stay The ability to leave car in safe area was advantage July 26, 2013
Rated 4.0 out of 5.0 by Good hotel It is a good hotel and the staff are friendly and very helpful and the rooms are clean and its quite in the corridor which makes a nice change and you can get some sleep. -:). what would be a nice touch is a shuttle bus to and from the city because it is quite a long way. I wouldn't mind paying for this shuttle service as long as it is no more than €10 I found the trexx to much going into the town by train and it was expensive because I got stiffed €80 because got on the wrong train and the ticket was for another train company. Tho I didn't understand that the guards were not understanding at all. All they wanted was the money. I do not think I would use your hotel again because of we're it is. Because I would not want to use the train service again so next time I come over I will have to stay in the city center. Which makes me sad because I do like your hotel. But if you did decide to run a shuttle service to the center then I would stay with you again. July 7, 2013
Rated 4.0 out of 5.0 by good value for money and very responsive service NIce staff, conveniently located close to DUS airport, though no noise. Friendly staff. Had requested to have low fat yoghurt and milk at breakfast and it was there : 0,1%fat yoghurt ! GREAT, thanks ! July 4, 2013
Rated 5.0 out of 5.0 by overall comfort Hotel is well located close to shops and train stations. Staff is very helpful. Rooms are clean and good. Breakfast is excellent. July 3, 2013
Rated 5.0 out of 5.0 by Good price for the weekend We spent one night in this hotel. We had a great price for our stay, great quality/value. Our room wasn't big, but ok for the one night. The room was very clean. The staff was very friendly, helpful and gave us good advice how to get into the city and for sightseeing. Breakfast was good with everything you need to start the day. Easy check in and out. July 1, 2013
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