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Rated 4.3 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by Helpful Staff I arrived in the early afternoon. Went in to the desk to register and imagine my surprise to find out, even though I had a confirmation number, that I was not registered. The young lady on duty, I believe her name was Miriam?, immediately informed me that I would be charged for a night if I couldn't rectify the crror. Which she volunteered to do. After a while. she was informed that I was registered in the Holiday Express in Baltimore, Md. This is about 3 miles from where I live. After more talk, the reservation was cancelled in Baltimore and transferred to Dyersburg, all was well. This particular staff person was most helpful and certainly saved me much aggravation. Employees such as she are to be treasured and certainly contribute to the reasons I choose Holiday Inn Express when traveling in my car. July 30, 2014
Rated 4.0 out of 5.0 by Great rooms, and very good service I stayed for a week, and it was a very nice hotel. The room was very comfortable and clean, and most of the staff was very nice. The complimentary continental breakfast choices were almost identical Monday through Friday, but the offerings were still good. I would certainly recommend this hotel for anyone in the area, whether for business or leisure! July 18, 2014
Rated 4.0 out of 5.0 by Quiet and comfortable We stopped here for one night while on a road trip. I was very glad to have a comfortable, quiet room with a refrigerator and a nice bathroom. Breakfast had plenty of choices, including salsa for my eggs. I will gladly stay here again! July 17, 2014
Rated 4.0 out of 5.0 nice people Comfortable bed, nice people. However not enough selection of room if you use a wheelchair. Be prepared to not get a room unless you travel alone. No rooms have 2 beds and accomodate, only one roll in shower in the hotel and it only has one bed. SO if you travel with family be prepared to pay for 2 rooms. July 16, 2014
Rated 5.0 out of 5.0 by Great for business travel The hotel was well positioned for quick and easy access to the town. I was greeted each morning as I left and each afternoon as I returned. My room was very comfortable, clean, and quiet. July 15, 2014
Rated 5.0 out of 5.0 by Traveling through Wonderful staff and room. Very quiet even though near interstate. Would consider staying here again if I am in the area. Very friendly and warm staff. July 7, 2014
Rated 3.0 out of 5.0 by nothing impressive, but good for an overnight Updated hotel. Good pool size and clean. Rooms were dusty but updated. Bed was hardly comfortable. Not expensive relative to regional options. An elderly woman working at breakfast moved food around with her bare hands. She refused to help us find out if a couple items had nuts in them. It was for a child with a nut allergy. The woman actually just walked away without attempting to help. June 18, 2014
Rated 5.0 out of 5.0 by Always a great stay The HIE in Dyersburg TN is always a great stay. The staff is wonderful. June 16, 2014
Rated 3.0 out of 5.0 by Overall- a good place to stay Overall, this hotel was a good place to stay because it is reasonably priced, clean, and comfortable. My only complaint was that my room smelled like cigarette smoke although the hotel is a smoke-free facility. June 15, 2014
Rated 5.0 out of 5.0 by VACATION Came in to hotel after a rain storm. The staff greeted us and was very kind and helpful throughout the stay. June 12, 2014
Rated 4.0 out of 5.0 by Staff was fine except DESK CLERKS :( Desk Clerks (Night and Day) were not helpful in a very rude manner. Made me resolve not to stay there again. They need customer communication training. You can convey the same ideas in a positive manner that makes the customer still feel valued and helps them understand a situation. The overall stay would have caused me to have a return booking if it had not been for desk clerks. The rest of the staff were fine and pleasant. June 10, 2014
Rated 5.0 out of 5.0 by Great Stay At Holiday Inn Express Great staff, and very helpful. Very nice and clean May 31, 2014
Rated 5.0 out of 5.0 by best hotel The beds are great, rooms are very clean. Staff was friendly and took Care of us. I have stayed in hotels around the world, I can honestly say this hotel beats them in the things that gives you a relaxed trip And great service. The front desk managers both day and night were Outstanding. I would go there again just to relax. Thank you. May 19, 2014
Rated 1.0 out of 5.0 by Nice hotel... cold employees I love the hotel building and that its where it is, but the staff is a little cold. No one smiles at this place unless its a forced smile. The breakfast area leaves a lot to be desired, but the lady is out and out frigid. The front desk staff "plays" the game but the breakfast lady leaves NO doubt. The last day I was there they were out of pretty much everything in the breakfast area. When any guest inquired with the hostess with the mostest, she was CHARM FREE. She definitely lets you know she is NOT friendly. I am thinking that this is not a good place for her to be working. Maybe the laundry??? The front desk staff forces a smile and I think there is a "head" desk person there that cracks the whip. You get the feeling that rules and rigid conformance to the rules are more important than actual true friendliness. The hotel is nice and it is clean, but you get the distinct impression that the front desk people are on edge. Like if they cross this person they are in big trouble. I really feel kind of bad for the girls that work there because of tension. You can feel it. Someone needs to change the manager of the front desk people May 3, 2014
Rated 4.0 out of 5.0 by Nice large room, great customer service. I have stayed here several times and each time I really appreciate the warm welcome from the staff and great value for money. April 15, 2014
Rated 5.0 out of 5.0 by Just passing thru The hotel new and very nice. Convenient to I-155 which was a plus for my needs. I would stay again. April 9, 2014
Rated 4.0 out of 5.0 by Repeat Trip I have stayed at this hotel several times, and we always have a good experience. This time, however, when we checked in, the room smelled so strongly of smoke. We called the front desk and she indicated that they could not move us to another room because the hotel was completely booked up. The smoke smell was so bad, our oldest son had to stay in another room with a friend because he developed a headache from the smoke smell. The next morning, the housekeeping staff did come in and use some kind of chemical that helped the smell, but definitely did not completely take the smell away. There was also a large spider smashed dead on the wall that was there to look at us both nights that we were there. March 18, 2014
Rated 3.0 out of 5.0 by Noisy Have been staying at this Holiday Inn every time I travel to Dyersburg (several times per year). This past visit was a less than normal experience as there were several people with kids staying on the 2nd floor on a Sunday night and they let the kids run up and down the hallways until past 12:30 am. The doors have large enough gaps that every conversation and kids running/yelling can be heard. I should have called the front desk but was trying get back to sleep. This experience may have me try another hotel in town next time and see if it quieter. March 16, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express I travel and stay at Holiday Inn Expresses about 4 months a Year. This is the best one and the friendliest staff of all of them. February 26, 2014
Rated 5.0 out of 5.0 by Best Hotel in the area of Dyersburg My recent stay here was to attend a funeral. The staff were very friendly and understanding and offered us a late check-out without any penalties. We needed to attend the funeral and then check out later in the afternoon. The room was GREAT!!! VERY CLEAN and the beds were extremely comfortable and we had a great night's sleep. The breakfast was my only disappointment. The eggs tasted like powdered eggs and the pancake machine was not working properly. Other than this, I would highly recommend this hotel over the other hotels in the area. You will not regret the extra money you may have to spend. It was well worth it!!! February 4, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff! Great place to stay. Excellent staff - professional & courteous. Hotel is very clean and quiet. Excellent quality pillows and bedding. Modern TV with great picture. Good and real breakfast! January 19, 2014
Rated 1.0 out of 5.0 by Dangerous Showers Everything was good until the marble corner shelf in the shower fell off of the wall hitting the tub and then my big toe, breaking the skin but not the toe. The girl at the desk did seam concerned when I brought the shelf to the desk and informed her of the problem. I expected a manager to be notifed, but I didn't see that happen. November 26, 2013
Rated 5.0 out of 5.0 by Another great stay! The staff is always professional. The rooms are always clean. November 26, 2013
Rated 5.0 out of 5.0 by Overall great experience Was back home visiting relatives with the kids. Indoor pool was a huge hit with the kids. Staff was friendly and the hotel itself was clean and pleasant. Will definitely be staying there from now on when I go back to visit. Thanks. October 25, 2013
Rated 5.0 out of 5.0 by overall experience The stay in Dyersburg was good. The front desk staff was very helpful in directing us to restaurants. October 23, 2013
Rated 5.0 out of 5.0 by Really Enjoy, But One LITTLE Gripe I stay at the Dyersburg Holiday Inn location at least 4 or 5 times each year, typically for 2-3 nights each time. Every time I visit, the staff are incredibly friendly upon entrance, always say hi when passing, and have been able to meet any of my requests (including scanning a document for me and letting a co-worker fax me something on their line). The rooms are pretty standard for hotel fare, but these are the key things I'm looking for: -Refrigerator -Reasonable control over room temperature -Strong/Free Wi-Fi access -Scalding hot shower water with firehose-like water pressure -Coffee in the morning Many hotels these days charge extra for these "amenities", and will continue to go back to Holiday Inn because this is just the standard. However, I have one gripe... Every morning the hotel does a very nice continental breakfast full of different food and drink options. I'm not much of a breakfast person, but I do like coffee. As I get the coffee before I head out for the day, I can never simply ignore the fact that the giant flat screen TV is blaring FOX "News" rhetoric all throughout the room. I AM a registered Republican, and still find Fox News to be vile propaganda veiled as "facts" and "freespeach". I'm not asking for MSNBC, or even CNN, which does it to a different degree for the left. Please, just put on Good Morning America or something neutral, so I don't have to make the decision between coffee or not being frustrated each morning. Again, I think you do an excellent job, I will always continue to come back. Just really think the neutral entertainment should be neutral, and not skewed to one group. Sincerely, Ryan PS. I'd love it if you added a smoking room or two back... October 17, 2013
Rated 3.0 out of 5.0 by AnnaBanana Hotel was average for a Holiday Inn Express. The breakfast quality has definitely gone down for the whole chain in the last couple of years and the sourpuss of the hostess didn't help. Instead of greeting me with "good morning", I got a "move over" when I was trying to get a cup of coffee. Then when I went to tell her that the pancake machine was empty, she was very short with me and said "in a minute". Not a very good representative of the Holiday Inn at all! October 14, 2013
Rated 5.0 out of 5.0 by Friendly personnel. Everyone was very friendly, courteous and helpful. The beds are comfortable and I had a great nights sleep. September 19, 2013
Rated 5.0 out of 5.0 by Wonderful location with great amentities. This was my first time staying at this location ,I have stayed in this area before but at another location. I am a frequent traveler and will definitely visit this hotel again when in the area. September 9, 2013
Rated 5.0 out of 5.0 by always a great stay wonderful front staff check in and always clean rooms. love this place for work travel. September 8, 2013
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