Rated 4.6 out of 5 by 67
Rated 5.0 out of 5.0 by dmandell Review of our four day stay
The friendly desk staff and breakfasts alone are worth choosing this hotel... The rooms were clean and comfortable. Rooms on the second floor would be quieter - first floor ceiling soundproofing is poor. we could hear every footsteps above us.
Only sour note was the poor digital key system. The room keys constantly malfunctioned, but the staff cannot be blamed for this; they patiently reprogrammed the key and cleaned the locks without much success.
October 17, 2013
Rated 5.0 out of 5.0 by nagadanow Great hotel, amazing customer service
I stayed two nights at the Holiday Inn for a wedding. The rooms were nice and clean, nothing out of the ordinary. The staff went above and beyond for us. Very friendly and patient with us. Angie and Max were two of our favorites, they ensured the bride and groom had an extra special stay and even put balloons and a card in the room the day of the wedding. We wouldn't hesitate to stay here again.
October 17, 2013
Rated 5.0 out of 5.0 by RedBarnPhotoStudio The BEST management!!
This hotel was nice, met all expectations etc. Good breakfast and so on. The thing is this: The staff here is EXCEPTIONAL! The management EXCEPTIONAL!
Really folks, they were so helpful, let us use their facility for some photo shoots, were so accomodating we were stunned.
We just can't say enough!!
October 16, 2013
Rated 5.0 out of 5.0 by EdwardW Outstanding Service from the Helpful & Friendly Staff
The staff at this hotel was even better than we have come to expect from any IHG hotel. Everyone was friendly and several people were extra helpful.
Max was at the front desk when we checked in. He asked us if we had a preference for room location. We requested an extra luggage rack so both of our kids could have one. (They both thinkthe rack is extra special). He had to search between helping other guests, but he let us know that he was still searching.
Pam was maintaining the breakfast area on Friday. She was friendly to everyone and she kept all of the food trays full. When my wife thanked her for being so cheerful and pleasant, Pam reacted as though we were doing her a favor.
Leon was maintaining the breakfast area on Sunday. There was a nonstop crowd for about an hour. He also kept The tray well stocked and he was cheerful the whole time.
I named three people because they stood out in this group, but every one of the staff who we met was friendly. The entire group would stand out if compared to the staffs at other hotels.
We had a great experience at this Holiday Inn Express. It was even better than usual, and we have had only good experiences at IHG hotels.
October 15, 2013
Rated 4.0 out of 5.0 by ChrisA40 OK, but not great
The pillows were small and flat. The whirlpool area in my room looked old and needed to be remodeled. The TV was not good. I could not get the movie channels to work at all. I thought I bought the mall of America package that came with a gift card for the mall but nobody knew anything about this when I checked in and they never offered to rectify the problem. I will think about ever doing that again.
October 12, 2013
Rated 4.0 out of 5.0 by paulnshell comfortable
Nice place outside room noisy but they were more than willing to move us to an inside room
October 7, 2013
Rated 5.0 out of 5.0 by sonicboom7 atmosphere is great
Everything was great did not want to leave but i had to go to work the next morning lol will come back very soon
October 1, 2013
Rated 4.0 out of 5.0 by RKQ1 Fun front desk!
Great personality. Would rate higher if the food was better and they had an elevator to upper areas. Location is great if you are on the south side of the "Twin Cities".
September 20, 2013
Rated 5.0 out of 5.0 by rmiller Good Quality
Had a great experience, staff was very helpful. The only complaint was that i had to pay for a refrigerator. They have two resturaunts right next door and anything else is within a 5 minute drive.
September 11, 2013
Rated 5.0 out of 5.0 by Carmella14 Love this hotel!!!
Excellent hotel. Staff works as a team and all genuinely help n work well together. They do an amazing job with breakfast !!!
September 9, 2013
Rated 5.0 out of 5.0 by Lurch66 Vacatoin In Minnesota
We were disappointed in our original room. Voiced our concerns to the staff. We were immediately given an upgraded room that exceeded our expectation without any hesitation from the staff!
September 8, 2013
Rated 3.0 out of 5.0 by Cathy106 September, 2013
The staff was very friendly and the Hotel halls and lobby area were nice. The breakfast was good with a nice selection. However, our room had a strong musty smell. It was very humid and warm in the room and the airconditioner had a hard time keeping up, the carpet seemed damp. The work out room was also very hot. It was in the upper 80s when we were there.
September 6, 2013
Rated 5.0 out of 5.0 by chickadeetaz1 Leisure Stay
We have stayed at this hotel several time in the past few years. We are always treated very well when we arrive. We are able to check in early. Rooms are always clean and comfortable. Pool area is very nice. We will be back again.
September 6, 2013
Rated 5.0 out of 5.0 by Frankula A great value
Clean. Quiet. Everything worked and was well-maintained. Courteous staff and efficient service. A great value.
August 19, 2013
Rated 5.0 out of 5.0 by Malibu82 The staff was excellent!
We travel a lot for business and this is the best place we have stayed in a long time. Guest service was superb. Extremely satisfied and would recommend to anyone.
August 18, 2013
Rated 1.0 out of 5.0 by immies Feedback and Complaint
I have write an immediate review after checking out from the hotel but i guess my review was not posted because of some guidelines which i have not followed according to term and condition but i am hopeful that my review will be posted this time and the reviewer will accept the positive feedback and complaint from me.
Poor Customer service at time of checked in
(Nothing extra was offered at the time of checked in being a Platinum member, i deserve upgrades when available and this hotel was not totally)
Room location was bad, (Most of the hotel staff utilize area which is just in front of my room window for smoking and breaks, so no privacy and good impact)
Room does not have basic amenities available in the room like, fridge and microwave (I was charged for requesting a fridge in the room,
I requested a baby crib when reserved my room didn't get one.
Room was in bad condition, i have to slap the door to shut it beds were not comfortable at all.
August 18, 2013
Rated 5.0 out of 5.0 by Craig75 Great Service
Hotel staff has always been very good to me. Excellent location as well. Many food choices in close proximity.
August 12, 2013
Rated 5.0 out of 5.0 by CUBBY34 GREAT SERVICE COMFORTABLE BED, EXCELLANT SHUTTLE SERVICE
STAFF IS EXCELLANT, FRONT DESK IS ALWAYS WILLING TO HELP WITH ANY NEEDS AND ALWAYS TREAT US WITH RESPECT AND MAKE YOU FEEL AT HOME
August 12, 2013
Rated 3.0 out of 5.0 by Wedding4356 Great appearance-room smelled like smoke
Everything in our hotel Room was fine other than the fact that our Non- smoking guest room excessively smelled of smoke.
August 10, 2013
Rated 1.0 out of 5.0 by Charles1701 Time to do some remodeling
What can I say... I stay at Holiday Inn Express hotels a lot because you KNOW what's there and you don't get any suprises... or SO I thought..
1) The room smelled musty and damp. We had to run the A/C at a lower level to help drive out some of the smell/dampness and we left the bath fan on ALL the time.
2) the pool was down one of the three nights we stayed.
3) The beds were past their prime to say the least. Not good.
4) The work out room was cramped and the TV remote was broken so all you got was the PBS channel.
I know it was close to the airport and the mall of America but it was simply run down... It needs a re-vamp..
August 8, 2013
Rated 5.0 out of 5.0 by Missy2324 great experience
we really enjoyed our stay it was peaceful and the transportation to the mall and airport was perfect
August 6, 2013
Rated 5.0 out of 5.0 by tulips12 Wonderful service
Was great to have a ride to the zoo for the concert and have a full service restaurant so close by. Room was great!
August 2, 2013
Rated 5.0 out of 5.0 by drzdmoore Will stay here again
Wonderful facility. Close to mall of america. Courteous staff, comfortable beds, nice pool and hot tub, very good fitness room. The continental breakfast had very good options, lots of healthy choices.
August 1, 2013
Rated 5.0 out of 5.0 by jamst72 Poor airport van service
I waited over 30 minutes for the van to pick me up at the Minnieapolis/St. Paul airport, after the front desk said it would be a 15 minute wait. There was no traffic. When I called back, the front desk indicated that a driver had not been dispatched, and that I was to use a taxi that the hotel would pay for.
July 31, 2013
Rated 4.0 out of 5.0 by Eb1979 Convenient and comfortable
I stayed here for a family reunion and it was an excellent location. It is convenient to I35, the airport, Mall of America and lots of places to dine and shop. The breakfast was not particularly outstanding but included some hot options that many such hotels do not offer. The room was clean, spacious, well-lit and included free wi-fi.
July 31, 2013
Rated 5.0 out of 5.0 by LindaLou22 Great Stay
The girl working the front desk when we checked in was great! She was multi-tasking, hard-working, helpful and happy! Nice pool, hot tub and a good breakfast. We were able to walk to a nice restaurant for dinner and enjoy a comfy, quiet room when we got back.
July 29, 2013
Rated 2.0 out of 5.0 by rga55 eagan fly & stay
Very good service, had an issue with the hot tub timer in the pool area not working. The person at the desk did his best with what options he had.
July 21, 2013
Rated 5.0 out of 5.0 by stevezero Excellent Staff
The staff went above and beyond for us, after a long international flight they helped us with a mix up about hotels, they were fantastic. Room was excellent and a great restaurant next door.
July 19, 2013
Rated 4.0 out of 5.0 by dave34 everything was exceptional but the breakfast.
Everything was exceptional as always except the breakfast bar.
When we arrived for breakfast at about 7:30 the hot items were almost depleted and the cheese omelettes that were available were stale. Everything else on the bar was fine. Those that followed us had less to choose from and the person maintaining the bar was not visible. I could see by the looks on their faces they were surprised and a little upset. Therefore I can only rate our stay at 4 stars. As we were checking out I ran into the manager in the hallway he greeted us and asked how our stay was. I informed him about the breakfast bar, he was apologetic and said it would not happen again.
July 15, 2013
Rated 5.0 out of 5.0 by akalls Will stay again
As always we enjoyed our stay. The commode in our room plugged up, but even on a Saturday night about 8 o'clock there was another King with jetted tub available, right next door so we had an easy move. This is the first time out of over a dozen nights at a HIE that we had a problem like this. The line for breakfast was a little too long for me-I am a Veteran and I stood in too many chow lines-so we went elsewhere but such is life. The menu at breakfast is always the same, and a bit limited, but it is good when we do indulge. A competitor offers dinner(supper) also, and has a more varied menu but there aren't any of them this far North. But there were different issues at that chain the LAST time we stayed so we won't be going back any time soon. We always book HIE in MN and WI.
July 12, 2013