Rated 4.6 out of 5 by 69
Rated 4.0 out of 5.0 by dave34 everything was exceptional but the breakfast.
Everything was exceptional as always except the breakfast bar.
When we arrived for breakfast at about 7:30 the hot items were almost depleted and the cheese omelettes that were available were stale. Everything else on the bar was fine. Those that followed us had less to choose from and the person maintaining the bar was not visible. I could see by the looks on their faces they were surprised and a little upset. Therefore I can only rate our stay at 4 stars. As we were checking out I ran into the manager in the hallway he greeted us and asked how our stay was. I informed him about the breakfast bar, he was apologetic and said it would not happen again.
July 15, 2013
Rated 5.0 out of 5.0 by akalls Will stay again
As always we enjoyed our stay. The commode in our room plugged up, but even on a Saturday night about 8 o'clock there was another King with jetted tub available, right next door so we had an easy move. This is the first time out of over a dozen nights at a HIE that we had a problem like this. The line for breakfast was a little too long for me-I am a Veteran and I stood in too many chow lines-so we went elsewhere but such is life. The menu at breakfast is always the same, and a bit limited, but it is good when we do indulge. A competitor offers dinner(supper) also, and has a more varied menu but there aren't any of them this far North. But there were different issues at that chain the LAST time we stayed so we won't be going back any time soon. We always book HIE in MN and WI.
July 12, 2013
Rated 4.0 out of 5.0 by cab59 enjoyable stay
Having been to this hotel for 3 of the last 4 years we have always enjoyed our visit every time. It is always clean and the staff are very friendly. The only item that needs some refreshing is the breakfest menu.It has stayed the same for probally the last 4 years,it needs to be re-done.
July 12, 2013
Rated 5.0 out of 5.0 by DawKy Fantastic service comfortable bed
The customer service was outstanding. Bed was so comfortable! Recommendation for dinner was perfect. Room was clean. Stay was perfect!
July 5, 2013
Rated 5.0 out of 5.0 by KenAndTina Exception Price and Hotel
Every time I come to Minneapolis, I stay at this particular hotel. They have a king master jacuzzi suite that is excellent. It spacious, comfortable, quiet and can be romantic, as well. Pricing is VERY fair for being on the very outskirts of a major metropolitan area and I highly recommend anyone to stay there. I can say for sure, I will be back and I will stay in room 155 again and again as I have several times in the past. Thanks for a wonderful stay each and every time!
June 29, 2013
Rated 5.0 out of 5.0 by RoadHogg A very nice place to stay
We stayed here over the weekend while attending a nearby car show. There is nothing negative I can say about the hotel. This location lived up to everything I've come to expect from Holiday Inn/Express. It was a number of stays ago that I made Holiday Inn/Express my #1 choice for accommodations away from home, based on value and comfortable, clean and modern facilities. This location did not disappoint.
June 10, 2013
Rated 4.0 out of 5.0 by Miggy Great customer service at check in
At check in time it was CRAZY with so many people trying to check in, but the person that checked us in was very courteous and took her time to make us feel comfortable. I did not feel rushed through the check in time. Even though I know she was trying to be fast and efficient.
Only problem I had with the hotel was we were on the bottom floor and the people on the floor above us were up partying in there room until 2:30am, and then got up at 6am again. We dId not get much sleep. Other small problem is at breakfast time the person stocking the food was very overwhelmed. SHE SHOULD HAVE HAD SOME HELP to keep up. Food was not stocked we had to wait 5mintues for some food to be filled up, due to other people complaining to her wanting stuff and her getting things for them. I felt very bad for her. The other customers were very rude to her.
Our overall stay was good. Next time I will stay on the top floor. So we don't hear walking and partying above us. We choose the bottom floor due to NO elevator. Not a good thing when you have lots of luggage and young children, You need to add an elevator to this hotel. It would be a very good asset.
June 9, 2013
Rated 5.0 out of 5.0 by Beantown Comfort
From the time we checked in, the service was with a smile. The two gals at the front desk were so nice and cheerful. The room was spotless. After a long day of driving and then several hours at the MOA, the hot spa was just what we needed.
The bonus drinks at Green Mill were an added bonus.
A nice comfortable quiet sleep.
Breakfast the next morning was well presented and tasty.
Thank you to all of your staff.
June 5, 2013
Rated 4.0 out of 5.0 by MTORGER exceptionally freindly service
The check in staff as well as the breakfast workers were awesome with there freindly attitudes and smiles.
May 21, 2013
Rated 5.0 out of 5.0 by BigSkySkiier Outstanding staff; relaxing atmosphere
After spending all night driving, my wife and I arrived at the HIE - Eagan and were pleasantly surprised. As a shot in the dark I requested a king suite for us newlyweds and they set us up! The woman at the front desk was very welcoming and upbeat for that time of night which was refreshing. Bed was comfortable and we both slept well. The next day we requested a shuttle take us to the mall so we could catch the tram to a Twins game. The shuttle driver was extremely helpful in giving us direction on where we should arrange our pick up after the game was over. We were able to enjoy a nice warm breakfast both mornings of our stay (bacon, sausage, eggs, biscuits...what more can you ask for?). If we ever decide to make a trip back to the twin cities, HIE - Eagan will be one of our first options. Thanks for the great experience!
May 20, 2013
Rated 5.0 out of 5.0 by zaleeru Very cozy with a great staff
Was staying at another holiday inn and was on the six floor, I left and came to this one, what a big difference in atmosphere, everything was perfect from the call to the front desk for arrival to checkout. I lost my wedding band before I left my room for the day to come back with it sitting on a nice towel design in my room. I was very grateful to housekeeping for the wonderful work they do. My place to go on my returns.
March 31, 2013
Rated 3.0 out of 5.0 by Scott2323 Good, but ......
Overall the room was nice, but the property is spread out and the front desk is located well away from one whole section of the hotel. Also, if you are coming for an event on the weekend, plan on your own breakfast elsewhere since the hot breakfast will be after 7:00 a.m. Nothing like having softball teams with a game and no hot food to feed them ahead of the game!
March 10, 2013
Rated 5.0 out of 5.0 by BilltheElder71 Thanks
Thanks for your service and for the upgrade to a suite. My wife and I wanted to enjoy a special Saturday night outing, and the person at the check-in desk made this very special by providing us with an upgrade to a suite.
March 1, 2013
Rated 5.0 out of 5.0 by grannd14 staff always courteous
we have stayed at this hotel many times and we have yet to have a bad experience...the breakfast is delicious and hot,the rooms are clean and comfortable. I would highly recommend this hotel.
February 19, 2013
Rated 5.0 out of 5.0 by JenW01 Great service and relaxing stay
The front desk staff were very pleasant and helpful. We were made to feel right at home. The pool was just the right temperature and not over chlorinated like other hotel pools. Very quiet rooms. Even though they were completely booked the nights we stayed, you couldn't tell with how quiet the rooms and hallways were. We have stayed here before due to the great staff and care of their hotel, and would highly recommend to anyone. We travelled with kids and they were treated very well by staff.
February 17, 2013
Rated 5.0 out of 5.0 by nunazcool Very nice stay!
Would be nice if there was an elevator near the middle entrance but besides that every other part of the stay was excellent!
February 15, 2013
Rated 5.0 out of 5.0 by patticakes comfortable bed, great service, shuttle to the airport!
the staff was top notch at the Express. They were waiting for us, were very friendly, answered all our questions in a timely manner. Would definitely recommend the value for the $$$
February 14, 2013
Rated 4.0 out of 5.0 by rocktone1 review
The hotel staff and experience was enjoyable. Everyone was welcoming and friendly. The hotel shuttle was always on time and available when i needed it....
January 24, 2013
Rated 5.0 out of 5.0 by hsc1111 Great Room, Great Service
The room was quiet and comfortable.
Helpful and friendly staff.
Will stay here again.
January 20, 2013
Rated 5.0 out of 5.0 by Oregon Our favorite in Eagan
We always stay here when we visit our son and his family in eagan, usually twice a year. We are very comfortable with you.
January 18, 2013
Rated 5.0 out of 5.0 by ragstone Great room and service
The staff are always very helpful and go above and beyond to make sure you have everything you need. The rooms are always clean and comfortable. I really enjoy my once a month stay.
January 15, 2013
Rated 5.0 out of 5.0 by RobSF MOA trip
Stayed here with the family for a Mall of America trip. Location is about 10 mins away but a very simple drive. Many restaurants and stores nearby. Building a bit dated but interior is nice and the rooms are big. Good breakfast, big and clean rooms, nice staff, and reasonable priced, I will stay here again for our yearly weekend trip to MOA.
January 6, 2013
Rated 4.0 out of 5.0 by lv11 good stay
very helpful staff. room was very clean. breakfast was okay. will stay here again.
January 2, 2013
Rated 5.0 out of 5.0 by WandWsMom Great Place to Stay
My two boys were very impressed with the breakfast bar staff, particularly Dennis, and the food. Dennis was friendly and helpful and they loved the variety of food offered. Bacon was their favorite.
I was impressed with the morning front desk person, who went out of her way to accommodate my family when we arrived early last Friday morning. Excellent service.
I also appreciated the pool being open extra hours for adults and thought the pool area was very well maintained. The pool temperature was just right.
December 7, 2012
Rated 5.0 out of 5.0 by Cindy51 Sleep, Park, and Fly
This was reasonably priced for sleeping, eating breakfast, shuttle to the airport, and keeping our vehicle while we were on vacation. They even gave us free drink tickets to the restaurant next door. Very easy to find in a busy city.
December 5, 2012
Rated 5.0 out of 5.0 by DMR44 Great hotel!!
My husband and I found this HI to be a very nice place except for one thing, the LOW toilets. We are seniors and have arthritis and the extremely low toilets make it difficult for us to get off of them. I used the bathroom down the hall in the lobby whenever possible.
November 30, 2012
Rated 5.0 out of 5.0 by dragonsun5699 This was one of the best experiences I've had at a hotel.
We spent two nights here on Thanksgiving and Black Friday. All of the staff was phenomenal, from the front desk attendant to the breakfast cook to the shuttle driver to the housekeepers. They were all very polite, friendly, and accommodating. I loved not having to park at the Mall of America on Black Friday. I loved the flexibility of the staff. The room was very clean and the bed was extremely comfortable. I would love to stay here again the next time I visit the Twin Cities.
November 29, 2012
Rated 5.0 out of 5.0 by fairch Exceptionally comfortable room and service at the front desk was great!
I arrived late at night and was greeted by a friendly person. She made me feel welcomed, answered my questions, and the check-in was quick and efficient. My room was very comfortable. I especially liked the darkening curtains and use of the blower to muffle traffic sounds. The room was quiet, the bed comfortable, and the room was clean. The newspaper and receipt slipped under my door without a noise. Breakfast was awesome! I cannot eat meat or dairy but found plenty to eat.
If I were to be picky ... the free beverage coupons given at check-in could not be used during my stay as I arrived late in the evening, but I would have liked to use them in the morning. Also, had this not been a business trip, I wouldn't be able to pay the nightly cost to stay there even though my experience was awesome!
November 7, 2012
Rated 5.0 out of 5.0 by Amy2012 Great park and fly option
This is a wonderful place to stay if you are heading out of town. Reasonable rates that include parking and transportation to the airport. The staff was very helpful when I lost my cell phone on vacation and searched their transit van a number of times to try to locate it. I would certainly recommend to others!!
October 29, 2012
Rated 5.0 out of 5.0 by Ross95 Perfect weekend
Our stay was very relaxing. We took advantage of the pool & the hot tub. It was also very nice having the shuttle service take us to the Mall of America. It is very handy having the Green Mill right next door so you can go enjoy a good meal and a few drinks and not have to drive anywhere.
October 25, 2012