Rated 5.0 out of 5.0 by SSMCS Overall stay
The best Holiday inn Express I have stayed at. Clean, comfortable and nicest employees ever!
May 19, 2013
Rated 5.0 out of 5.0 by Donkey1 Great Service
Service with staff is always friendly, courteous and professional.
Rooms are clean and comfortable.
May 18, 2013
Rated 5.0 out of 5.0 by lglcc Worth the visit
Solid updated property
Very pleased with service and staff
Clean and well maintained
May 14, 2013
Rated 1.0 out of 5.0 by Stinky They could care less, no service.
I called the front desk at 730 PM to ask why I had no hot water. The clerk could not get off the phone fast enough, He was to call me back with a response. 730 AM still no phone call and no hot water. Upon checking out I asked the clerk if he was really going to charge me full price for a room with no hot water, He said he would have the manager call me. To date still no phone call.
I am a platium member, and diamond member at another hotel. I spent over 200 nights last year in hotels and this is the bottom of the barrel.
April 29, 2013
Rated 4.0 out of 5.0 by cbuentello Great for business travel
Had to visit Eagle Pass are for a job assignment...and the location was close to everything I needed. This property is similar to other properties well kept, clean, and friend service. However, on two occasions during my week stay...the room cards deactivated causing me to walk around the building and get the cards reprogrammed.
Has an awesome fitness room!
April 25, 2013
Rated 5.0 out of 5.0 by kmb2013 Great service.
Very nice, clean and quiet. Good location. Nice staff.
April 7, 2013
Rated 4.0 out of 5.0 by Roye Room key problem
We normally spend two nights each month in this facility. A consistent problem is on the second night we need to get our room key re-keyed. This denies us the ability to enter a door closer to our room. It is requires us to enter the front entrance.
This is the only Holiday Inn where we have encountered this problem and we are seasoned travelers. In talking with other hotel guests they have the same problem.
The staff has always been courtereous and have tried to explain the problem but have never been able to correct it.
Yes, we will continue to use this property because the friendly staff recognizes us and it suits our needs.
April 2, 2013
Rated 4.0 out of 5.0 by TC5830 Nice building... forgot a couple of perks
I stay at IHG about 30-40 days per year. I admit I try to maximize my perks by staying at the same chain whenever possible. I try not to let the little things bother me as I know IHG is not the premium chains. This time room service didn't refresh my coffee supplies in the room and there was no paper at the door. I was also not recognized as a Platinum member as usual. I can deal with that if everything else is in line. Would still refer others to this hotel as it was clean, comfortable and quiet. Just not the usual small things I am used to. Sorry, I am a creature of habit, what can I say.
March 26, 2013