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Rated 4.4 out of 5 by 75 reviewers.
Rated 4.0 out of 5.0 by nice stay with valuable service I feel in a friendly atmosphere my wife was very glad and amenities complete for us was a short visit but comfortable..tks August 15, 2013
Rated 2.0 out of 5.0 by HIE @ RIO GRANDE CITY TX. 1. TV RECEPTION POOR 2. MOTEL STUNK SMELLS OLD AND MUSTY. 3. CARPET IN ROOM HAD LARGE RED STAIN AND WAS UN RAVELING. 4. INTERNET SERVICE WAS NEXT TO NOTHING. 5. POOL WAS FILTHY. August 14, 2013
Rated 3.0 out of 5.0 by comfortable bed but room was not cool enough it was a little to warm in our room. we like cool. price has gone up. August 9, 2013
Rated 5.0 out of 5.0 by Very pleasant Everyone nice and polite. Very clean and pleasant. Loved breakfast! August 5, 2013
Rated 5.0 out of 5.0 by Good Choice Loved the amenities and the beakfast , we didn't expect the whole menu July 26, 2013
Rated 5.0 out of 5.0 by Eagle Pass The Holiday Inn Express is a good place to stay. Room was comfortable and clean. Breakfast, OK, but not so great. I realize costs are a factor in what is served, but almost no taste to the food. I guess better than nothing and it is a provided service. July 16, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Eagle Pass Albert, the clerk on duty when I arrived was very professional and curtious. He allowed me to select a room in the hotel to insure noise reduction and comfort. When I asked him questions about Eagle Pass, he was very knowledgable. The room was large and the beds were very comfortable. Breakfast was available with a variety of choices including fresh fruit. Check out was an ease. I would recommend this location to people visiting Eagle Pass and the surrounding areas. July 8, 2013
Rated 5.0 out of 5.0 by Stay The staff was very friendly and the check-in process smooth. Room was clean. Housekeeping staff friendly and smiling!! July 4, 2013
Rated 4.0 out of 5.0 by Stay May 2013 The manager was especially accomodating, she helped me to get a very quiet room on the top floor at my request, as well as met other requests. I will be back soon. July 1, 2013
Rated 4.0 out of 5.0 by good good beds, late check out, free upgrades, good breakfast June 30, 2013
Rated 5.0 out of 5.0 by Clean room and comfortable bed Really enjoyed our stay the staff was really friendly and the our room was clean and comfortable, we were on the third floor so it was very quiet, we will defiantly stay at this holiday inn again. June 30, 2013
Rated 5.0 out of 5.0 by great place to stay what was i missing, i had not stayed here in about a year,boy am i glad i came back. the staff and accomodations are fantastic. Norma and her staff are the best. June 27, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Eagle Pass My stay was very good, facility very clean. Would recommend to stay here. June 24, 2013
Rated 5.0 out of 5.0 by Great Service Staff & Customer service is always great. Great choices for breakfast. June 21, 2013
Rated 5.0 out of 5.0 by Great Service Great service, always hospitable and knows our name June 1, 2013
Rated 5.0 out of 5.0 by Overall stay The best Holiday inn Express I have stayed at. Clean, comfortable and nicest employees ever! May 19, 2013
Rated 5.0 out of 5.0 by Great Service Service with staff is always friendly, courteous and professional. Rooms are clean and comfortable. May 18, 2013
Rated 5.0 out of 5.0 by Worth the visit Solid updated property Very pleased with service and staff Clean and well maintained May 14, 2013
Rated 1.0 out of 5.0 by They could care less, no service. I called the front desk at 730 PM to ask why I had no hot water. The clerk could not get off the phone fast enough, He was to call me back with a response. 730 AM still no phone call and no hot water. Upon checking out I asked the clerk if he was really going to charge me full price for a room with no hot water, He said he would have the manager call me. To date still no phone call. I am a platium member, and diamond member at another hotel. I spent over 200 nights last year in hotels and this is the bottom of the barrel. April 29, 2013
Rated 4.0 out of 5.0 by Great for business travel Had to visit Eagle Pass are for a job assignment...and the location was close to everything I needed. This property is similar to other properties well kept, clean, and friend service. However, on two occasions during my week stay...the room cards deactivated causing me to walk around the building and get the cards reprogrammed. Has an awesome fitness room! April 25, 2013
Rated 5.0 out of 5.0 by Great service. Very nice, clean and quiet. Good location. Nice staff. April 7, 2013
Rated 4.0 out of 5.0 by Room key problem We normally spend two nights each month in this facility. A consistent problem is on the second night we need to get our room key re-keyed. This denies us the ability to enter a door closer to our room. It is requires us to enter the front entrance. This is the only Holiday Inn where we have encountered this problem and we are seasoned travelers. In talking with other hotel guests they have the same problem. The staff has always been courtereous and have tried to explain the problem but have never been able to correct it. Yes, we will continue to use this property because the friendly staff recognizes us and it suits our needs. April 2, 2013
Rated 4.0 out of 5.0 by Nice building... forgot a couple of perks I stay at IHG about 30-40 days per year. I admit I try to maximize my perks by staying at the same chain whenever possible. I try not to let the little things bother me as I know IHG is not the premium chains. This time room service didn't refresh my coffee supplies in the room and there was no paper at the door. I was also not recognized as a Platinum member as usual. I can deal with that if everything else is in line. Would still refer others to this hotel as it was clean, comfortable and quiet. Just not the usual small things I am used to. Sorry, I am a creature of habit, what can I say. March 26, 2013
Rated 3.0 out of 5.0 by Some problems this time. We have stayed at this property before and were pleased. However our room this time had some significant problems. The thermostat did not work at all. The A/C was either on or off--no temperature settings worked. The telephone was dead.. Some light bulbs were burned out. And the bathroom floor was dirty. On top of these problems, the property experienced a power failure in the middle of the night. March 15, 2013
Rated 5.0 out of 5.0 by Friendly and comfortable A nice and comfortable hotel, very clean and hospitable. The staff was friendly and helpful, even letting me check in early. The room was pretty comfortable, no real complaints here. Breakfast was pretty good, but not the eggs weren't cooked the best and it was always busy (but it was obvious that the hotel was full of business travelers, so this is neither avoidable nor a problem). Overall, a good stay for a decent price! March 6, 2013
Rated 5.0 out of 5.0 by Comfortable bed clean bathroom Enjoy staying at the Holiday Inn Express. Have stayed at several and I have enjoyed the consistency the brand has. Quiet and comfortable rooms, clean and courtesy of staff is good. Good value February 14, 2013
Rated 5.0 out of 5.0 by Great Service Traveling goes along with being a pilot. We spend a lot of time in hotels. Our experience at Holiday Inn Express, Eagle Pass was a memorable one. The front desk staff were extremely helpful and friendly. We will definitely stay there again at the first opportunity. Thanks February 6, 2013
Rated 2.0 out of 5.0 by Excellent space but lack of customer service Upon arriving at the hotel, my friend and I had room reservations but were space far apart and on different floors which made it dificult to communicate and spend time together. When I asked that we be put closer together the front counter employee, flat out said NO..it is not possible. I was uncomfortable that my room was at the end of the hall but to make matters worse that night, it seems that someoen made a mistake between our room and the stairwell and tried to get into the room. This lasted a few moments and then they/he was gone. At checkout, I was going to mention this but the attendant did not seem too interested. I am willing to give this location another chance but after that I will be looking else where. January 23, 2013
Rated 5.0 out of 5.0 by Great for Business Stay I stay here on my business trips to the area. I try to choose this hotel when it is available as the work area is very comfortable and I get a good nights sleep in a clean comfortable room. They always recognize my Priority Club status, which is important to me. January 10, 2013
Rated 5.0 out of 5.0 by pilot 72252 My stay was excellent have not one thing to say bad . Will always stay there when in Eagle Pass January 3, 2013
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