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Rated 4.4 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Casino Visit Me and my wife choose this hotel as our first choice because it is clean and has great breakfast. Sorry I didn't give the staff the highest rating but sometimes they seem indifferent and don't show dedication or full attention to customers. We recently joined the HG Rewards club program but have stayed at this hotel around 6 or eight times this year. We recently tried to stay at the Kickapoo Casino but it paled in comparison The wait for a room was ridiculous even with a reservation so we immediately called and booked a room with Holiday Inn Express. P.S. don't forget to tip the breakfast hostess who does an exceptional job. December 22, 2013
Rated 4.0 out of 5.0 by Nice place to stay ! Nice place to stay, however, there is little opportunity for few employees to develop desire of excel ! December 9, 2013
Rated 5.0 out of 5.0 by Warm and Welcoming Staff Due to unforseen circumstances we had an extended stay in Eagle Pass at this Holiday Inn Express. The hotel rooms and common areas are very clean, updated and well taken care of. Check in and out is a breeze and the front desk staff are wonderful, very welcoming, and offer great suggestions on dining, shopping etc... Breakfast was always plentiful with both cold items such as cereal and hot items such as pancakes, biscuits and gravy, eggs, bacon, sausage and their amazing cinamon rolls. The dining room staff was quick to replenish items, and clear off tables. Housekeeping did a great job in refreshing and cleaning our room every morning and always had a smile and hello when we would see them in the hall. Special thanks to the GM, Norma, and to Albert - your kindness and assistance in a difficult time really made our extended stay feel like our home away from home. December 4, 2013
Rated 4.0 out of 5.0 by Great Stay! We were in town for a wedding and stayed just for the weekend. Really enjoyed our stay. The whole family really enjoyed the variety for breakfast! Plenty of parking and access to our room. We will be coming back. November 8, 2013
Rated 5.0 out of 5.0 by Great hotel Staff and rooms were outstanding and breakfast was great November 6, 2013
Rated 5.0 out of 5.0 by Excellent Service We enjoyed our stay at this Holiday Inn and Suites. The staff is very friendly and the rooms are very clean. Norma, the General Manager, is very professional and friendly. October 5, 2013
Rated 4.0 out of 5.0 by My husband loved the pillows! After staying at other hotels in Eagle Pass, Holiday Inn was by far the best yet. The rooms were nice and clean and after a long night at the casino we had a comfortable nights rest. I think we found a home at Holiday Inn Eagle Pass and will return on our next visit to Kickapoo. October 3, 2013
Rated 5.0 out of 5.0 by awsome rooms and great pool We had a great time and stay with you at holiday inn express would do it all over again at this same hotel. Very very clean and neat. September 25, 2013
Rated 2.0 out of 5.0 by Not my favorite HIE It's usually dirty; smelly, noisy and over priced. If I have a choice, I try to find another hotel. September 8, 2013
Rated 5.0 out of 5.0 by Comfortable bed Great service always... One concern... how do we set the temperature in the room. We use the thermostat on the wall, but the temperature would not change. If set at 73, it stayed at 78-79 degrees September 3, 2013
Rated 5.0 out of 5.0 by Very clean hotel The rooms and hotel were very clean.I could smell the cleanliness in the air. August 28, 2013
Rated 5.0 out of 5.0 by Felt right at home I appreciated the front desk accommodating my request to be on the first floor...even providing me an upgrade when the first room assignment wasn't ready yet! I felt comfortable and at home. The staff exceeded my expectations! August 25, 2013
Rated 2.0 out of 5.0 by Worst Stay Ever (con't) As I stated previously, we left our two bags in the little room behind the front desk like we always do. We told the front desk clerk that we would return to check-in about 3:00PM-the regular check-in time. It was about 5:00PM (five PM) when we returned to check-in. We checked in and were sent to room 103. We unlocked the door and went in. I was shocked to find the room looking like a cyclone hit it. The beds were unmade, there were Whataburger food bags all over the room, etc. It appeared that the maids had not been in there in several days. I called the front desk, and the clerk came down to see the room. Everyone kind of acted like we were supposed to wait while the room was cleaned. Since we had arrived at 11:00AM, it was obvious that we were there, as our bags were in the office. The clerk was able to provide keys to room 125 at the other end of the hall. This was a challenge, as my husband uses oxygen 24/7 and is 85 years old, and it taxed him to walk the full length of the building. The front desk clerk did bring our bags to us. I don't know how long we would have had to wait, if we had gotten back at 3:00PM as we had planned. We were disappointed in the breakfast buffet, especially Tuesday morning. The omelets were dried out, there weren't any cinnamon rolls either morning-and there had been, because the empty trays were sitting there empty--both things that we look forward to. As I mentioned earlier, we were terribly disappointed with this stay, we have never had to wait for our room. Since there are other choices in Eagle Pass now, we may opt one of them on our next visit. We have always enjoyed the Holiday Inn Express, but this stay has left a bad taste in our mouths!! August 23, 2013
Rated 5.0 out of 5.0 by hotel Its a good place to stay the beds are comfortable the breakfast is pretty good and most of great service. August 17, 2013
Rated 4.0 out of 5.0 by nice stay with valuable service I feel in a friendly atmosphere my wife was very glad and amenities complete for us was a short visit but comfortable..tks August 15, 2013
Rated 3.0 out of 5.0 by comfortable bed but room was not cool enough it was a little to warm in our room. we like cool. price has gone up. August 9, 2013
Rated 5.0 out of 5.0 by Very pleasant Everyone nice and polite. Very clean and pleasant. Loved breakfast! August 5, 2013
Rated 5.0 out of 5.0 by Good Choice Loved the amenities and the beakfast , we didn't expect the whole menu July 26, 2013
Rated 5.0 out of 5.0 by Eagle Pass The Holiday Inn Express is a good place to stay. Room was comfortable and clean. Breakfast, OK, but not so great. I realize costs are a factor in what is served, but almost no taste to the food. I guess better than nothing and it is a provided service. July 16, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Eagle Pass Albert, the clerk on duty when I arrived was very professional and curtious. He allowed me to select a room in the hotel to insure noise reduction and comfort. When I asked him questions about Eagle Pass, he was very knowledgable. The room was large and the beds were very comfortable. Breakfast was available with a variety of choices including fresh fruit. Check out was an ease. I would recommend this location to people visiting Eagle Pass and the surrounding areas. July 8, 2013
Rated 5.0 out of 5.0 by Stay The staff was very friendly and the check-in process smooth. Room was clean. Housekeeping staff friendly and smiling!! July 4, 2013
Rated 4.0 out of 5.0 by Stay May 2013 The manager was especially accomodating, she helped me to get a very quiet room on the top floor at my request, as well as met other requests. I will be back soon. July 1, 2013
Rated 4.0 out of 5.0 by good good beds, late check out, free upgrades, good breakfast June 30, 2013
Rated 5.0 out of 5.0 by Clean room and comfortable bed Really enjoyed our stay the staff was really friendly and the our room was clean and comfortable, we were on the third floor so it was very quiet, we will defiantly stay at this holiday inn again. June 30, 2013
Rated 5.0 out of 5.0 by great place to stay what was i missing, i had not stayed here in about a year,boy am i glad i came back. the staff and accomodations are fantastic. Norma and her staff are the best. June 27, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Eagle Pass My stay was very good, facility very clean. Would recommend to stay here. June 24, 2013
Rated 5.0 out of 5.0 by Great Service Staff & Customer service is always great. Great choices for breakfast. June 21, 2013
Rated 5.0 out of 5.0 by Great Service Great service, always hospitable and knows our name June 1, 2013
Rated 5.0 out of 5.0 by Overall stay The best Holiday inn Express I have stayed at. Clean, comfortable and nicest employees ever! May 19, 2013
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