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Rated 4.0 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by Staff Staff went over and beyond what I expected to be helpful during my stay. Breakfast was hot and plentiful as well as a clean dining-room. September 9, 2014
Rated 4.0 out of 5.0 by Nice place to stay. Meet all our expectations as with all the Holiday Inn Expresses we stay at. September 7, 2014
Rated 3.0 out of 5.0 by Slooooooow Internet If your business trip requires an Internet connection, don't stay here! If you are able to connect, you will have a very slow connection. September 2, 2014
Rated 5.0 out of 5.0 by Excellent stay, good value We had a wonderful stay, Nice staff, complimentary laundry, great pool, and awesome breakfast!! August 30, 2014
Rated 5.0 out of 5.0 by Love the improvements I use Holiday in for all my stays across the country..... August 29, 2014
Rated 4.0 out of 5.0 by Staff and Location are Great A good property with easy access to the highways and major roads to get to events and facilities around Greater Lansing area. Staff are helpful and friendly. Included breakfast has a wide variety of foods, my nephews LOVED THE PANCAKE MACHINE. August 22, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service This Holiday Inn Express has been well maintained and has up to date bedding and bathrooms. Really enjoy the cold water and fresh cookies in the lobby. Quiet comfortable rooms!! August 4, 2014
Rated 4.0 out of 5.0 by What you'd expect - good, decent stay Overall, the stay was just as expected. Good, reliable, courteous. The only issue was the internet connection was very poor. The signal itself was fine, but the speed was very slow, and it kept disconnecting. VPN was next to impossible to use given the instability and slowness, while non-VPN connections were average to totally stalled. Very frustrating. August 4, 2014
Rated 5.0 out of 5.0 by Pricey The hotel was fine, there were no problems. The price is too much for a place to sleep for the night. July 29, 2014
Rated 5.0 out of 5.0 by Great location, great staff Always stay here when I come to Greater Lansing area for work or games at Michigan State. All the staff are friendly and you are treated great from them. "Just ask". July 27, 2014
Rated 4.0 out of 5.0 by Convenient location with great service Location of this hotel is very convenient for anyone visiting MSU. The best part of my stay was the service provided by the hotel staff. Cleanliness of the room and bathroom could be improved. Walls of the room had big black marks. Bathroom has no hooks to hang clothes. Breakfast ran out of items after 9 am. July 23, 2014
Rated 2.0 out of 5.0 by Typical hotel The hotel was clean and rooms were large, but nothing terribly nice. Service was horrible (make sure you're 21 years old or else they will refuse to check you in). Cost was high for a otherwise empty hotel and amenities that were not anything unexpected. July 16, 2014
Rated 4.0 out of 5.0 by Comfortable Beds and Great Breakfast selection The beds are comfortable and the selection at Breakfast was amazing. Room did not come with a fridge and one could not be provided. Initial staff was wonderful. Staff at night was less than friendly. July 16, 2014
Rated 3.0 out of 5.0 by unclean room The hotel didn't clean my room after the first night of stay. This seems to be a constant problem. The same issue occurred on my trip to a holiday inn hotel in elk Grove Village, IL. Need to correct thisissue. Also, I'm requesting 30,000 points for the inconvenience. July 7, 2014
Rated 5.0 out of 5.0 by great service good location to shopping , dining, great service, msu, the staff were great, July 5, 2014
Rated 1.0 out of 5.0 by Very poor customer service and knowledge of policies Very very overpriced for this hotel. I was not given the same discount that other parents attending an orientation were given. Also, the staff is rude and not properly trained with the policies. There were no managers working two days in a row when I asked to speak with one. One of the beds in my room had hair, blood and a large oval dark stain on the sheets. The elevator had dead bugs above the light in the ceiling. I would say try another hotel even if it is a little further from this area. July 2, 2014
Rated 5.0 out of 5.0 by Great Hotel for MSU Parents This hotel is a great place for MSU parents. It is just a couple of miles from campus and is located in a quiet office building setting. The staff is friendly and courteous. The facility is clean and contemporary. June 29, 2014
Rated 4.0 out of 5.0 by Friendly Staff , clean rooms. I come back to East Lansing often; I tend to stay at two hotels. The Holiday inn Express being one of them. The location is great and easy access to the highway, Campus, Shopping and restaurants. The staff is friendly; the hotel is clean and kept up. The free breakfast is good with choices for kids and adults. When I come back in town I will be staying at this Hotel. June 26, 2014
Rated 5.0 out of 5.0 by Surprise! My stay was very good. Confortable rooms, kind people, quiet place. Clean. The only thing that I had to complain was the almost daily increase in the per diem. I think that the host should be informed in advance, even if the prices are reasonable. June 25, 2014
Rated 5.0 out of 5.0 by Great Place for the Road Warrior I stay here once or twice a month when working in our EL office. The team is very responsive and went above and beyond to track me down when I left an item behind in my room. June 23, 2014
Rated 3.0 out of 5.0 by Nice hotel - Breakfast concerns! During our stay everything was as expected till breakfast. The staff informed us that breakfast began at 7 AM. We arrived at 7 and almost no food was out - certainly nothing that was hot. We waited 15 minutes for hot food to be placed out. If 7 is the posted start time, please have the food ready. Hostel staff otherwise was wonderful and attentive. June 19, 2014
Rated 3.0 out of 5.0 by Breakfast issue Stayed on a Friday night! Checked in early as I'm a rewards member and was appreciative that the staff gave me a room as they were obviously dealing with a large turn over the night before. Average stay at a nice HIE - same ammenities as you'd expect. Had to get out early in the morning and went down for breakfast at 7 AM the time they said breakfast started. The worker had obviously just arrived and the only thing out was the biscuits. Waited 10 minutes for the food to put out and finally got to eat about 7:10. If breakfast STARTS at 7 - the worker should be there earlier. Hope this was a one time event as I can't be late for my meetings in Lansing. June 14, 2014
Rated 1.0 out of 5.0 by 2 Great Employees do not make a great hotel I've stayed at this property two separate weekends and brought in ten other bookings with me, and was supposed to stay there a third weekend with ten others, but that will no longer take place. Myself along with the others in my group had housekeeping issues...but we overlooked them because of the great guest service provided by Barry (Front Desk) and Shawn (Breakfast) Unfortunately that's where the great guest service ends. We also had issues with two VERY rude Front desk employees who seem to view guests as an inconvenience, rather than the reason they are employed. I highly recommend this property's employees are retrained in the ways of guest service, because without myself, and other frequent travelers like me, they will no longer have a place of employment. The hotel market is saturated and there is always a competitor brand doing it bigger and better than you...and brand loyalty can only take you so far. Unfortunately myself, and those who travel as part of our group, will not return be returning to this property. June 10, 2014
Rated 5.0 out of 5.0 by Front Desk Staff makes up for any housekeeping shortcomings!! We had a group block for our travel team (Thank you to Dana who did a great job with our block and rate) and the majority of the team parents came to check in at the same time following our games on Saturday. Barry did an excellent job handling everyone at the desk at the same time, all the while answering the occasional phone call/guest question. Barry was also very accommodating with whatever we needed to help make our stay enjoyable, which we greatly appreciated. (We had a small meeting room for a team pizza party and when we needed a vacuum to help us in our clean up process, Barry was able to help with that as well!!) The breakfast attendant (so sorry I forgot your name) was very friendly and helpful, and the variety of foods in the a.m. was great!! Also, the pool area is great for anyone traveling with young children! To sum up our stay-Because of the great guest service we received, we are returning this weekend for a 2 night stay!! So again, thank you to Dana, Barry, and the rest of the staff for providing excellent guest service!! June 3, 2014
Rated 5.0 out of 5.0 by Excellent Value Excellent Value! Great service, Clean and comfortable room. Will use again. June 2, 2014
Rated 5.0 out of 5.0 by Staff Barry is excellent. Remembered my name and company, very easy check in. Very friendly. May 26, 2014
Rated 5.0 out of 5.0 by Nice stay at Holiday Inn Express Kudos to Barry. Great employee! Was scheduled for 1 week stay, upon check-in had me listed for 1 day. No problem correcting the reservation. May 19, 2014
Rated 1.0 out of 5.0 by Used toiletries The bath and hand soap in my room was used. The maid put both bars back into the original wrappers and tried to pass them off as new. The shampoo was also used. It was an open bottle about 1/2 full. This makes me seriously concerned about the cleanliness of the room including sheets, towels, counters, etc. How about the cleanliness of the common areas or breakfast bar? Are they really clean or are they short changing these areas as well? April 27, 2014
Rated 3.0 out of 5.0 by Worst breakfast ever I stay at a lot of HI Expresses throughout the year and I have been at this one 3 or 4 times already over the past few years. The hotel is fine, The rooms are clean and quiet, the problem is the breakfast! This is the worst HI Express breakfast I ever had. I cannot remember ever having breakfast here that I have come to expect from a HI Express. The biscuits with the biscuits and gravy are hard little pucks, the cinnamon rolls are dry and the eggs were burned. Stay here for a decent value, but go to breakfast somewhere else April 4, 2014
Rated 3.0 out of 5.0 by very nice room, poor breakfast Just plan on going out for breakfast. Arrived in the dining area 45min before it was to close and there were a few sad looking sausage patties, some stale danishes, and that was about it. The yogurt supply had apparently been wiped out the day before. There were no eggs either. So...I had my coffee and juice to get me on the road and went to McDonalds! March 19, 2014
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